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Random screen shut off, reboot, crash -- need new HDD?


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#1 Andrews1217

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Posted 23 January 2014 - 04:31 PM

Hello!

Before I ask my question I'd like to say thank you to anyone who replies and takes the time to assist me.

I'm currently using a Toshiba S855D S5253, with 6 gigs of ram, AMD A10 apu, and windows 7.

The problem is that more and more frequently my laptop will either reboot randomly, crash randomly, BSOD randomly, Checkerboard the screen randomly, freeze indefinitely which requires a force shutdown, etc. I don't know much about computers, but something is telling me it's my hard drive, but that's why I'm asking you guys! I really hope it is that, I don't know how to check to see if my harddrive is good or not. Even doing CHKDSK tells me nothing's wrong. Most of time when it crashes or freezes, I'm either playing a game, working on a document, or watching a video. I've noticed decreased performance because of this so I hope one of you can assist me.

Thanks again!

The two photos I want to upload are too big so I'll describe the best I can.

The first photo is just a photo of the screen off while the computer is still running, but I can't do anything.

The second photo is a bit more interesting -- while playing a game, it froze and sort of checkered the screen. I could not do anything and so I had to force shutoff.

http://imgur.com/TFUUw2F

Edit: Besides running an antivirus scan, that's about all I've done.

Edited by Andrews1217, 23 January 2014 - 04:43 PM.


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#2 dls62

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Posted 23 January 2014 - 04:58 PM

Hi,

 

This looks like a video card/driver problem.

 

Go to the Toshiba support website and check for any video card driver updates for your system.  If there are, download and install them.

 

If there are no newer drivers, download the latest driver package and try reinstalling.



#3 Andrews1217

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Posted 23 January 2014 - 05:16 PM

Hi,
 
This looks like a video card/driver problem.
 
Go to the Toshiba support website and check for any video card driver updates for your system.  If there are, download and install them.
 
If there are no newer drivers, download the latest driver package and try reinstalling.


Thanks! It turns out there is an updated driver, hopefully this will be it! Is all that crashing really possible by a bad/outdated driver?

#4 dls62

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Posted 23 January 2014 - 05:37 PM

It's one possibility and the easiest to verify and update. If you still get the problem please let us know and it can be investigated further.

#5 Andrews1217

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Posted 23 January 2014 - 09:08 PM


It's one possibility and the easiest to verify and update. If you still get the problem please let us know and it can be investigated further.


I've updated the drivers, and have crashed twice since. Hmm wonder what else it could be?

Edited by Andrews1217, 23 January 2014 - 09:09 PM.


#6 dls62

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Posted 24 January 2014 - 06:08 AM

Please download and run BlueScreenView.

 

When the program window opens, select Edit > Select All

 

Then File > Save Selected Items

 

Save the report as BlueScreen.txt.  Open the file in Notepad and copy & paste all the contents in your next post.

 

Also please install any other drivers and updates from the Toshiba support website that are not already installed.


Edited by dls62, 24 January 2014 - 06:15 AM.


#7 zingo156

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Posted 24 January 2014 - 10:23 AM

I would run a memory test with memtest86 http://www.memtest.org/#downiso download the newest version and burn to a disc. The computer you have uses the same ram for cpu and gpu which can cause the issue. It could also be a problem with the apu itself but memtest will be the best place to start. Best of luck!

 

You likely have a 4gb and 2gb stick of ram... If you find errors you will have to pull one and restest.


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#8 Andrews1217

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Posted 24 January 2014 - 03:59 PM

Please download and run BlueScreenView.

 

When the program window opens, select Edit > Select All

 

Then File > Save Selected Items

 

Save the report as BlueScreen.txt.  Open the file in Notepad and copy & paste all the contents in your next post.

 

Also please install any other drivers and updates from the Toshiba support website that are not already installed.

================================================
Dump File         : 122813-24148-01.dmp
Crash Time        : 12/28/2013 10:58:46 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`c000000d
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000001
Parameter 4       : fffffa80`00000004
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\windows\Minidump\122813-24148-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 275,552
Dump File Time    : 12/28/2013 11:00:06 AM
==================================================
 
==================================================
Dump File         : 122813-56924-01.dmp
Crash Time        : 12/28/2013 12:00:00 AM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 00000000`00008000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000001
Parameter 4       : fffff800`0306ff3c
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\windows\Minidump\122813-56924-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 275,552
Dump File Time    : 12/28/2013 12:01:31 AM
==================================================
 
==================================================
Dump File         : 121913-22744-01.dmp
Crash Time        : 12/19/2013 10:56:21 PM
Bug Check String  : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code    : 0x0000007f
Parameter 1       : 00000000`00000008
Parameter 2       : 00000000`80050033
Parameter 3       : 00000000`000406f8
Parameter 4       : fffff800`031063ab
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\windows\Minidump\121913-22744-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 275,552
Dump File Time    : 12/19/2013 10:58:08 PM
==================================================
 
==================================================
Dump File         : 121313-30061-01.dmp
Crash Time        : 12/13/2013 7:10:14 AM
Bug Check String  : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code    : 0x0000007f
Parameter 1       : 00000000`00000008
Parameter 2       : 00000000`80050033
Parameter 3       : 00000000`000406f8
Parameter 4       : fffff800`030db284
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\windows\Minidump\121313-30061-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 275,552
Dump File Time    : 12/13/2013 7:15:30 AM
==================================================
 
==================================================
Dump File         : 092713-29827-01.dmp
Crash Time        : 9/27/2013 1:48:58 PM
Bug Check String  : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code    : 0x0000007f
Parameter 1       : 00000000`00000008
Parameter 2       : 00000000`80050033
Parameter 3       : 00000000`000406f8
Parameter 4       : fffff800`030cd1fd
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75b80
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\windows\Minidump\092713-29827-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 275,552
Dump File Time    : 9/27/2013 1:50:27 PM
==================================================
Done! Thanks again!

I would run a memory test with memtest86 http://www.memtest.org/#downiso download the newest version and burn to a disc. The computer you have uses the same ram for cpu and gpu which can cause the issue. It could also be a problem with the apu itself but memtest will be the best place to start. Best of luck!

 

You likely have a 4gb and 2gb stick of ram... If you find errors you will have to pull one and restest.

Hello! Thanks for the suggestion! I'll be doing this a bit later since I have to go buy a cd to burn.


Edited by Andrews1217, 24 January 2014 - 04:00 PM.


#9 dls62

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Posted 25 January 2014 - 11:59 AM

Hi,

 

The information in the dump files is clearly pointing towards faulty memory as the problem.

 

Will wait to see what memtest86 reveals.



#10 zingo156

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Posted 26 January 2014 - 01:07 PM

If you have a flash drive that you can format (save everything off of it first) they have a version that will install itself to the usb flash drive and you can boot from that...


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#11 Andrews1217

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Posted 26 January 2014 - 07:54 PM

If you have a flash drive that you can format (save everything off of it first) they have a version that will install itself to the usb flash drive and you can boot from that...


Hi,
 
The information in the dump files is clearly pointing towards faulty memory as the problem.
 
Will wait to see what memtest86 reveals.


Memtest86 said there were no errors. I didn't see anything that I needed to copy and paste, but that was all it told me. I also noticed that my memory were different types (one 4gig stick was samsung, the other was Kingston) Do the order in which they are placed affect anything? The 2gig was first and then the 4 gig was second

Let me know if I'm unclear or anything else I could try, thanks!

#12 zingo156

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Posted 27 January 2014 - 08:27 AM

The order of installation will not matter. How many passes did you run? I would run at least 3 passes (I should have specified earlier). With 6gb of ram I suspect this will take 3-4 hours. If there is an error you will have a red line showing the error and what memory block it occurred at.


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#13 Andrews1217

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Posted 27 January 2014 - 10:45 AM

The order of installation will not matter. How many passes did you run? I would run at least 3 passes (I should have specified earlier). With 6gb of ram I suspect this will take 3-4 hours. If there is an error you will have a red line showing the error and what memory block it occurred at.


Hmm, maybe I was doing it wrong, but it only took about 1.5 hrs. This is what I see when the test is done. I did the test twice up to this point in the photo.

http://imgur.com/hhT9jqH

#14 zingo156

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Posted 27 January 2014 - 10:52 AM

Where it says pass there was 1 pass. I would run it long enough so it says 3 passes just to be safe. At that point on your screen shot there are no errors.

 

From windows please download and run speccy:http://www.bleepingcomputer.com/download/speccy/

 

I see that the cpu was running at 74C this is not necessarily too hot but is hotter than I think it should be. Have you dusted out the machine at all? You can do this with canned air by blowing through the intake and exhaust for the fan.

 

I would like to know the temperatures while in windows as well, if you post the general info in a screen shot we will be able to tell if possibly it is heat related. If memtest86 passes 3 times with no errors I suspect the ram is ok. I would then suspect a driver or the gpu portion of the apu itself.

 

You could also run prime95 for 1 hour and see if it bsod while doing that test. Furmark will test the gpu but we will want to know that the temperatures are ok before doing stress testing so run speccy and post results.


Edited by zingo156, 27 January 2014 - 10:53 AM.

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#15 Andrews1217

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Posted 27 January 2014 - 11:05 AM

Where it says pass there was 1 pass. I would run it long enough so it says 3 passes just to be safe. At that point on your screen shot there are no errors.

 

From windows please download and run speccy:http://www.bleepingcomputer.com/download/speccy/

 

I see that the cpu was running at 74C this is not necessarily too hot but is hotter than I think it should be. Have you dusted out the machine at all? You can do this with canned air by blowing through the intake and exhaust for the fan.

 

I would like to know the temperatures while in windows as well, if you post the general info in a screen shot we will be able to tell if possibly it is heat related. If memtest86 passes 3 times with no errors I suspect the ram is ok. I would then suspect a driver or the gpu portion of the apu itself.

 

You could also run prime95 for 1 hour and see if it bsod while doing that test. Furmark will test the gpu but we will want to know that the temperatures are ok before doing stress testing so run speccy and post results.

Uh oh, then maybe this is the issue? Here's a screen shot of the temperatures. I checked the fan, and it appears dusty, but I'll have to get canned air later today. All the other vents appear clear of any dust. 

 

Attached File  Capture.PNG   19.04KB   0 downloads

 

I'll definitely re-run memtest86 again and have it go through 3 passes, thanks for that clarification!

 

Based on that temperature (you said 74C is high, well... that APU is 100C WOW), what can I do about that? 

 

Thanks again






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