Hi, I am new to the forum and hoping to get some help with an old tired pc. I started having problems about a year ago when the computor contracted a serious trojan virus. It took over the pc and hyjacked the web browser. At the time we had a Dell tech service agreement and they rescued it for us. But said some processes were at risk. They could fix them for an additional charge which was quite a bit. We declined. Anyway long story short. it's a year later and we just lost our Verizon internet security suite after an upgrade by verizon to the virus program by mcafee. The other nite when a tech was trying to make it work he said the sys is way to slow and needs work, stating the windows installer is broken, the windows updater is not working and after trying to do a chkdsk said it's not responding. I also noticed that we cannot do a system restore and that no restore points have been made for awhile. We attempted to try running a defrag on the system and can't access that either. Any thoughts on what other then shooting this old thing we could do to rescue it. I am old school we do not use the pc much other then for bill paying some face book stuff and alittle web surfing from time to time. But being on social security it's kind of our life line for alot of important things. If it's any help i visited this site and downloaded the tuneup and repair program that was suggested. We ran it and it helped to speed it up but it will not fix most of the problems i outlined.