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Constant BSODs, help!


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#1 axeeeeL

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Posted 22 January 2014 - 10:10 PM

I've constantly been getting BSODs recently and I don't really know how to fix it. I'm getting both the BAD_POOL_CALLER AND DRIVER_IRQL_NOT_LESS_OR_EQUAL blue screens. I tried using System Restore to see if that would fix it but it didn't work.

 

The problems started last night pretty randomly. I don't think I downloaded or installed anything recently in particular. I have a custom-built desktop tower running Windows 7 Home Premium. If anybody could help me out that would be great.

 

Speccy: http://speccy.piriform.com/results/KbHFxwm34I68uzMV1eCJMW2

 

I only have two minidumps because of the System Restore.

_____________

 

 

==================================================
Dump File         : 012214-32432-01.dmp
Crash Time        : 1/22/2014 6:50:47 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 0x97fe3fc8
Parameter 2       : 0x00000002
Parameter 3       : 0x00000000
Parameter 4       : 0x90ef5860
Caused By Driver  : nwifi.sys
Caused By Address : nwifi.sys+4860
File Description  : NativeWiFi Miniport Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+40b5f
Stack Address 1   : nwifi.sys+4860
Stack Address 2   : nwifi.sys+802e
Stack Address 3   : nwifi.sys+83ec
Computer Name     : 
Full Path         : C:\Windows\Minidump\012214-32432-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 144,920
Dump File Time    : 1/22/2014 6:53:33 PM
==================================================
 
==================================================
Dump File         : 012214-35833-01.dmp
Crash Time        : 1/22/2014 6:33:28 PM
Bug Check String  : BAD_POOL_CALLER
Bug Check Code    : 0x000000c2
Parameter 1       : 0x00000007
Parameter 2       : 0x0000109b
Parameter 3       : 0x000f0017
Parameter 4       : 0x875f50c0
Caused By Driver  : halmacpi.dll
Caused By Address : halmacpi.dll+5ba9
File Description  : Hardware Abstraction Layer DLL
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+120c6b
Stack Address 1   : ndis.sys+2355
Stack Address 2   : ndis.sys+3dd1
Stack Address 3   : ndis.sys+2274
Computer Name     : 
Full Path         : C:\Windows\Minidump\012214-35833-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 144,920
Dump File Time    : 1/22/2014 6:35:55 PM
==================================================
 


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#2 Anshad Edavana

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Posted 22 January 2014 - 11:08 PM

Hi

 

According to the Bluescreenview output, nwifi.sys and ndis.sys are the last drivers loaded at the time of crash. Both are Windows system file related to wireless networks. So the real culprit could be your USB WiFi dongle driver. You should download the latest driver available from dongle manufacturer's website. Before installing that, uninstall the currently installed driver completely and reboot the machine.

 

Let me know whether it helps.


Edited by Anshad Edavana, 22 January 2014 - 11:09 PM.


#3 axeeeeL

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Posted 25 January 2014 - 05:38 PM

Okay, I tried that and everything worked pretty smoothly for about a day until I got another BSOD today. Uninstalled wireless drivers, restarted computer, reinstalled, and updated them.
 
It's still the same driver that's causing the crash. I have no idea how to fix this.
 
The blue screens are much more infrequent now, though.
 
==================================================
Dump File         : 012514-29390-01.dmp
Crash Time        : 1/25/2014 2:32:15 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 0x00000006
Parameter 2       : 0x00000002
Parameter 3       : 0x00000000
Parameter 4       : 0x900c855e
Caused By Driver  : nwifi.sys
Caused By Address : nwifi.sys+955e
File Description  : NativeWiFi Miniport Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+40b5f
Stack Address 1   : nwifi.sys+955e
Stack Address 2   : nwifi.sys+567a
Stack Address 3   : nwifi.sys+8695
Computer Name     : 
Full Path         : C:\Windows\Minidump\012514-29390-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 144,920
Dump File Time    : 1/25/2014 2:33:46 PM
==================================================
 
==================================================
Dump File         : 012414-28828-01.dmp
Crash Time        : 1/24/2014 3:41:28 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 0x00000014
Parameter 2       : 0x00000002
Parameter 3       : 0x00000000
Parameter 4       : 0x8bc762bf
Caused By Driver  : ndis.sys
Caused By Address : ndis.sys+562bf
File Description  : NDIS 6.20 driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+40b5f
Stack Address 1   : ndis.sys+562bf
Stack Address 2   : ndis.sys+56084
Stack Address 3   : ndis.sys+56457
Computer Name     : 
Full Path         : C:\Windows\Minidump\012414-28828-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 144,920
Dump File Time    : 1/24/2014 3:44:00 PM
==================================================

Edited by axeeeeL, 25 January 2014 - 06:35 PM.


#4 Anshad Edavana

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Posted 25 January 2014 - 11:36 PM

Hi

 

Please upload the actual crash dump files along with a "System Information report". Please follow the below steps.

 

:step1: You will find the crash dump files inside "C:\Windows\Minidump" folder. To copy the dumps, first disable "User Account Control" and reboot the machine. Then copy and zip all the dump files inside the minidump folder . You can either attach the zip file with your next reply or upload to a free file hosting site like https://www.mediafire.com/

 

Note: If you are using any temp file cleaning tools (ie, CCleaner), stop using them until the issue is resolved. Those tools will delete the dumps to save disk space.

 

:step2: To generate a "System Information report", open RUN dialogue and enter Msinfo32.exe in it. Choose File --> Save and upload the file with the dumps.






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