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Printers Print Sometimes Other times we have to restart.

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#1 Robert Sukovich

Robert Sukovich

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Posted 22 January 2014 - 06:47 PM

Greetings; This problem involves two printers; Dell V515w & Dell 313w. Both are hard wired to a wireless router which is hard wired to a modem. Both have the same problem; Something is selected to print and we click print, the printer makes sounds like it is going to position to print but doesn't. We discovered that when we restart our computers, the item prints. We have sought some help and were advised to do this; navigate to Services from services.msc.then locate Print Spoolers on the list and right click to Properties. The General tab says: Spooler, with the description; Loads Files to memory for later printing. Startup Setup Type; Automatic and Service Status is set on STOP. The Logon Tab says long on as; Local System Account with a box below that is checked followed by a sentence; Allow Service to Interact with desktop. The Recovery Tab where we were advised to change all three drop-down boxes to: Restart the Service (we only had to change one because two already said that.). Too, we were to make sure that the 2 text boxes underneath had the numeral 1 in them. Then, it was click  OK and we are good to go. Then we were to go back and repeat the process of going to right click Print Spooler and then click on start which was supposed to restart the service immediately. It worked but the system reverted to negative again and we have not been able to repeat the process. Finally, the advisory indicated that the Print Spooler depends on the Remote Procedure Call (RPC) service. and asks the question "is the service disabled? We don't know if that means to disable it or enable it and we can't do neither anyhow. The finally; go to services.msc, look for RPC. Check State; Automatic.

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#2 JohnC_21


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Posted 23 January 2014 - 10:04 AM

See if this works for you. Do this in an admin account. Control Panel> Devices and Printers. Right click your printer and select "Printer Properties" not Properties and under the Ports tab in the lower left corner uncheck Enable Bi-Directional Support. Do this for each computer.

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