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4 KB in bad sectors, cannot clone HD


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#1 tao2000

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Posted 22 January 2014 - 06:45 PM

Hi everyone,

 

I would kindly request a more experienced person's help with this.  I have been struggling with this laptop for almost 2 weeks now.

 

I have a brand new hard drive that seems to be working fine, except when I try to clone it with EZ Gig IV ver. 4.3.5.   It tells me it can not clone because there was a read error on a sector.

 

What I have done so far is:

 

1.- Did an Error checking of the hard drive via Windows Tool to check drive for errors.

I check marked both:

 

Automatically fix file system errors.

Scan for and attempt recovery of bad sectors.
 
Result =4 KB in bad sectors,      (details in my next post)
 
2.-  Ran Cristal Disk Info and tells me:
 
Health Status : Caution    (details in my next post)
 
3.- Since the hard drive is WD.  I ran the WD Data Life Guard Diagnostics.  (I ran the EXTENDED test)
 
Result:  Test found bad sectors that maybe repairable.   After repair attempt:  Error was detected while repairing bad sectors.  Please contact WD Tech support for help.
 
 
 
Questions:
 
1.- Is my HD at risk of losing info soon?
2.- How can I repair the bad sector?
3.- How can I know which info is stored in that sector to see what file has been lost?
4.- How can it be that the HD is bad since I just bought it?
5.- How can I make a clone of my HD successfully?
 
 
Any guidance will be much appreciated.
 
Thank you so much in advance guys!!
 
 


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#2 tao2000

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Posted 22 January 2014 - 06:49 PM

Laptop specs:

 

Summary
 
Operating System
Windows 7 Ultimate 64-bit SP1
CPU
Intel Core i7 2670QM @ 2.20GHz 45 °C
Sandy Bridge 32nm Technology
RAM
6.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
ASUSTeK Computer Inc. N53SV (CPU 1) 46 °C
Graphics
Generic PnP Monitor (1366x768@60Hz)
Intel HD Graphics Family (ASUStek Computer Inc)
1024MB NVIDIA GeForce GT 540M (ASUStek Computer Inc) 43 °C
Storage
931GB Western Digital WDC WD10JPVX-00JC3T0 (SATA) 34 °C

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.
 
A disk check has been scheduled.
Windows will now check the disk.                         
 
CHKDSK is verifying files (stage 1 of 5)...
  303872 file records processed.                                          
File verification completed.
  1353 large file records processed.                                      
0 bad file records processed.                                        
0 EA records processed.                                              
76 reparse records processed.                                       
CHKDSK is verifying indexes (stage 2 of 5)...
  423190 index entries processed.                                         
Index verification completed.
  0 unindexed files scanned.                                           
0 unindexed files recovered.                                       
CHKDSK is verifying security descriptors (stage 3 of 5)...
  303872 file SDs/SIDs processed.                                         
Cleaning up 12 unused index entries from index $SII of file 0x9.
Cleaning up 12 unused index entries from index $SDH of file 0x9.
Cleaning up 12 unused security descriptors.
Security descriptor verification completed.
  59660 data files processed.                                            
CHKDSK is verifying Usn Journal...
  37727888 USN bytes processed.                                             
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  303856 files processed.                                                 
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  51210441 free clusters processed.                                         
Free space verification is complete.
Windows has checked the file system and found no problems.
 
 308543376 KB total disk space.
 103113752 KB in 223366 files.
    168592 KB in 59661 indexes.
         4 KB in bad sectors.
    419264 KB in use by the system.
     65536 KB occupied by the log file.
 204841764 KB available on disk.
 
      4096 bytes in each allocation unit.
  77135844 total allocation units on disk.
  51210441 allocation units available on disk.
 
Internal Info:
00 a3 04 00 9e 51 04 00 14 52 08 00 00 00 00 00  .....Q...R......
0f e6 00 00 4c 00 00 00 00 00 00 00 00 00 00 00  ....L...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
 
Windows has finished checking your disk.
Please wait while your computer restarts.


#3 tao2000

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Posted 22 January 2014 - 06:50 PM

----------------------------------------------------------------------------

CrystalDiskInfo 6.0.4 Shizuku Edition © 2008-2013 hiyohiyo
                                Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------
 
    OS : Windows 7 Ultimate SP1 [6.1 Build 7601] (x64)
  Date : 2014/01/22 17:16:41
 
-- Controller Map ----------------------------------------------------------
 + Intel® Mobile Express Chipset SATA AHCI Controller [ATA]
   - WDC WD10JPVX-00JC3T0
   - HL-DT-ST DVDRAM GT34N
 
-- Disk List ---------------------------------------------------------------
 (1) WDC WD10JPVX-00JC3T0 : 1000.2 GB [0/0/0, pd1] - wd
 
----------------------------------------------------------------------------
 (1) WDC WD10JPVX-00JC3T0
----------------------------------------------------------------------------
           Model : WDC WD10JPVX-00JC3T0
        Firmware : 01.01A01
   Serial Number : WD-WXB1AABA4311
       Disk Size : 1000.2 GB (8.4/137.4/1000.2/1000.2)
     Buffer Size : 8192 KB
     Queue Depth : 32
    # of Sectors : 1953525168
   Rotation Rate : 5400 RPM
       Interface : Serial ATA
   Major Version : ACS-2
   Minor Version : ----
   Transfer Mode : SATA/600 | SATA/600
  Power On Hours : 126 hours
  Power On Count : 27 count
     Temparature : 28 C (82 F)
   Health Status : Caution
        Features : S.M.A.R.T., APM, 48bit LBA, NCQ
       APM Level : 0080h [ON]
       AAM Level : ----
 
-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 196 181 _51 000000000CF4 Read Error Rate
03 185 184 _21 0000000006C5 Spin-Up Time
04 100 100 __0 00000000003C Start/Stop Count
05 200 200 140 000000000000 Reallocated Sectors Count
07 100 253 __0 000000000000 Seek Error Rate
09 100 100 __0 00000000007E Power-On Hours
0A 100 253 __0 000000000000 Spin Retry Count
0B 100 253 __0 000000000000 Recalibration Retries
0C 100 100 __0 00000000001B Power Cycle Count
C0 200 200 __0 000000000004 Power-off Retract Count
C1 199 199 __0 000000000C03 Load/Unload Cycle Count
C2 119 107 __0 00000000001C Temperature
C4 200 200 __0 000000000000 Reallocation Event Count
C5 200 200 __0 000000000001 Current Pending Sector Count
C6 100 253 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000009 UltraDMA CRC Error Count
C8 100 253 __0 000000000000 Write Error Rate
 
-- IDENTIFY_DEVICE ---------------------------------------------------------
        0    1    2    3    4    5    6    7    8    9
000: 427A 3FFF C837 0010 0000 0000 003F 0000 0000 0000  Bz?..7.......?......
010: 2020 2020 2057 442D 5758 4231 4141 3341 3433 3937       WD-WXB1AABA4311
020: 0000 4000 0000 3031 2E30 3141 3031 5744 4320 5744  ..@...01.01A01WDC WD
030: 3130 4A50 5658 2D30 304A 4333 5430 2020 2020 2020  10JPVX-00JC3T0      
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00                ..@./.
050: 4001 0000 0000 0007 3FFF 0010 003F FC10 00FB 0110  @.......?....?......
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000  ...........x.x.x.x..
070: 0000 0000 0000 0000 0000 001F FF0E 0006 004C 0040  .................L.@
080: 03FE 0000 746B 7D69 6123 7469 BC49 6123 407F 0066  ....tk}ia#ti.Ia#@..f
090: 0066 0080 FFFE 0000 0000 0000 0000 0000 0000 0000  .f..................
100: 6DB0 7470 0000 0000 0000 0000 6003 0000 5001 4EE2  m.tp........`...P.N.
110: 5EDD 1138 0000 0000 0000 0000 0000 0000 0000 4018  ^..8..............@.
120: 4018 0000 0000 0000 0000 0000 0000 0000 0029 0000  @................)..
130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000  ....................
140: 0000 0000 0004 0000 0000 0000 0000 0000 0000 0000  ....................
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000  ....................
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000  ....................
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000  ....................
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000  ....................
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000  ....................
200: 0000 0000 0000 0000 0000 0000 7035 0000 0000 4000  ............p5....@.
210: 0000 0000 0000 0000 0000 0000 0000 1518 0000 0000  ....................
220: 0000 0000 103E 0000 0000 0000 0000 0000 0000 0000  .....>..............
230: 0000 0000 0000 0000 0001 1000 0000 0000 0000 0000  ....................
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000  ....................
250: 0000 0000 0000 0000 0000 48A5                      ..........H.
 
-- SMART_READ_DATA ---------------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 C4 B5 F4 0C 00 00 00 00 00 03 27  .../...........'
010: 00 B9 B8 C5 06 00 00 00 00 00 04 32 00 64 64 3C  ...........2.dd<
020: 00 00 00 00 00 00 05 33 00 C8 C8 00 00 00 00 00  .......3........
030: 00 00 07 2E 00 64 FD 00 00 00 00 00 00 00 09 32  .....d.........2
040: 00 64 64 7E 00 00 00 00 00 00 0A 32 00 64 FD 00  .dd~.......2.d..
050: 00 00 00 00 00 00 0B 32 00 64 FD 00 00 00 00 00  .......2.d......
060: 00 00 0C 32 00 64 64 1B 00 00 00 00 00 00 C0 32  ...2.dd........2
070: 00 C8 C8 04 00 00 00 00 00 00 C1 32 00 C7 C7 03  ...........2....
080: 0C 00 00 00 00 00 C2 22 00 77 6B 1C 00 00 00 00  .......".wk.....
090: 00 00 C4 32 00 C8 C8 00 00 00 00 00 00 00 C5 32  ...2...........2
0A0: 00 C8 C8 01 00 00 00 00 00 00 C6 30 00 64 FD 00  ...........0.d..
0B0: 00 00 00 00 00 00 C7 32 00 C8 C8 09 00 00 00 00  .......2........
0C0: 00 00 C8 08 00 64 FD 00 00 00 00 00 00 00 00 00  .....d..........
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
160: 00 00 00 00 00 00 00 00 00 00 00 79 00 4B 01 7B  ...........y.K.{
170: 03 00 01 61 02 D6 05 00 00 00 00 00 00 00 00 00  ...a............
180: 00 00 01 04 00 00 00 00 00 00 00 00 00 00 00 00  ................
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 C5  ................
 
-- SMART_READ_THRESHOLD ----------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 C4 C8 C8 C8 00 00 00 00 00 00 03 15  ...3............
010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00  ................
020: 00 00 00 00 00 00 05 8C 00 00 00 00 00 00 00 00  ................
030: 00 00 07 00 64 64 64 64 00 00 00 00 00 00 09 00  ....dddd........
040: 00 00 00 00 00 00 00 00 00 00 0A 00 00 00 00 00  ................
050: 00 00 00 00 00 00 0B 00 00 00 00 00 00 00 00 00  ................
060: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 C0 00  ................
070: 00 00 00 00 00 00 00 00 00 00 C1 00 00 00 00 00  ................
080: 00 00 00 00 00 00 C2 00 00 00 00 00 00 00 00 00  ................
090: 00 00 C4 00 00 00 00 00 00 00 00 00 00 00 C5 00  ................
0A0: 00 00 00 00 00 00 00 00 00 00 C6 00 00 00 00 00  ................
0B0: 00 00 00 00 00 00 C7 00 00 00 00 00 00 00 00 00  ................
0C0: 00 00 C8 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 11  ................


#4 tao2000

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Posted 22 January 2014 - 06:52 PM

Attached File  WD-1TB-Diag-0.jpg   48.88KB   0 downloads


Attached File  WD-1TB-Diag-1.jpg   113.86KB   0 downloads



#5 cryptodan

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Posted 22 January 2014 - 06:53 PM

Try doing the following

chkdsk /f via command prompt

hit enter then hit Y and reboot.

#6 tao2000

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Posted 22 January 2014 - 06:54 PM

will do right away and report back. thanks so much for the prompt response!



#7 tao2000

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Posted 22 January 2014 - 07:22 PM

This is what I get after doing chkdsk /f .   (  4 KB in bad sectors.  still present )

 

 
 
Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.
 
 
A disk check has been scheduled.
Windows will now check the disk.                         
 
CHKDSK is verifying files (stage 1 of 3)...
  303872 file records processed.                                          
File verification completed.
  1353 large file records processed.                                      
0 bad file records processed.                                        
0 EA records processed.                                              
76 reparse records processed.                                       
CHKDSK is verifying indexes (stage 2 of 3)...
  423184 index entries processed.                                         
Index verification completed.
  0 unindexed files scanned.                                           
0 unindexed files recovered.                                       
CHKDSK is verifying security descriptors (stage 3 of 3)...
  303872 file SDs/SIDs processed.                                         
Cleaning up 15 unused index entries from index $SII of file 0x9.
Cleaning up 15 unused index entries from index $SDH of file 0x9.
Cleaning up 15 unused security descriptors.
Security descriptor verification completed.
  59657 data files processed.                                            
CHKDSK is verifying Usn Journal...
  35804112 USN bytes processed.   
                                          
Usn Journal verification completed.
 
Windows has checked the file system and found no problems.
 
 308543376 KB total disk space.
 102016212 KB in 223337 files.
    168628 KB in 59658 indexes.
         4 KB in bad sectors.
    417220 KB in use by the system.
     65536 KB occupied by the log file.
 205941312 KB available on disk.
 
      4096 bytes in each allocation unit.
  77135844 total allocation units on disk.
  51485328 allocation units available on disk.
 
Internal Info:
00 a3 04 00 7e 51 04 00 e2 51 08 00 00 00 00 00  ....~Q...Q......
0f e6 00 00 4c 00 00 00 00 00 00 00 00 00 00 00  ....L...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
 
Windows has finished checking your disk.
Please wait while your computer restarts.


#8 tao2000

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Posted 22 January 2014 - 07:47 PM

Please kindly advise what do you suggest me to do next...   Thank you so much!



#9 hamluis

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Posted 23 January 2014 - 11:54 AM

Data in bad sectors should not be an obstacle to cloning a drive, IMO.  My experience is that such data will be cloned and still be unreadable in the cloned version.

 

FWIW:  http://www.tomshardware.com/answers/id-1840177/clone-hdd-bad-sectors.html#.AND http://www.pchell.com/hardware/clone_drive_with_bad_sectors.shtml .

 

Of course...the drive may problems that are more comprehensive than recognized bad sectors.

 

Have you tried any other software to do the clone?

 

Louis



#10 tao2000

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Posted 23 January 2014 - 12:11 PM

Hi Louis,  Thank you so very much for replying!  and for your links.  You are so awesome!

 

Let me read them and I will report back.

 

No, I have not tried any other software besides EZ Gig IV.  I researched Acronis as a potential, but found out online that the new version has so much problems that is not worth it.

 

Do you have a software to do the clone that you trust?    that will not copy the bad sector and that it will do the clone despite the bad sector?



#11 tao2000

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Posted 23 January 2014 - 12:49 PM

I have read the links that you provided and some related pages as well.

 

It seems that either:

 

Acronis True Image WD Edition Software   OR

- Clonezilla

 

will do the job of cloning the HD and ignoring the Bad Sectors.   (My HDs are Western Digital)

 

Do you have a preference?  Recommendation on which to use to do the operation?

 

thanks again,



#12 hamluis

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Posted 23 January 2014 - 01:31 PM

I use Macrium Reflect for cloning efforts...but since Clonezilla is suggested as a possibility, that is what I would try.

 

What I would do is not clone the partition/drive in question...but make a backup instead.  If chkdsk /r cannot reclaim the data from bad sectors, it seems to me that the best thing to do would be make a backup...delete existing install and do a clean install (which will eliminate the bad sectors on the new partition)...and restore the backup.  The data on the bad sectors is likely a writeoff, IMO.

 

The backup restores files, not hard drive sectors.

 

Louis



#13 tao2000

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Posted 23 January 2014 - 01:57 PM

Thank you for your comments Louis.    

 

The reasons why I need to do an image clone and not a backup re-install are:

 

- I will have to acquire again all my office professional licenses since I can not re-install them / re-use them.

- I have 100+ applications installed in the old drive and will take a very long time to re-install everything again.



#14 cryptodan

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Posted 23 January 2014 - 03:53 PM

To get at your keys for your software, you can try using: System Information for Windows It should give you your Windows Key, MS Office Keys, and others.




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