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BSOD problem (Memory Management)


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#1 brc2000

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Posted 22 January 2014 - 03:13 PM

Hi. I recently posted in another thread that I'd make a new one if my PC continued to crash. Anyway, since a few days ago, my computer has crashed about three times while using the same video streaming site. The only changes I've made recently was allowing the WIndows updates to install. Also my graphics processor has been hotter than usual but I'm not sure that's the cause. ANother thing that might be relevant is that yesterday while using the same video site the sound just stopped twice after making a buzzing sound similar to when a BSOD occurs. Closing Chrome returned the sound back to normal, but that was later followed by a BSOD. Some more information about my PC can be found in this thread: http://www.bleepingcomputer.com/forums/t/520691/browsing-is-slow/

 

Here's the Blue Screen Viewer info:

 

19th

==================================================
Dump File         : 011914-14960-01.dmp
Crash Time        : 1/19/2014 4:44:09 PM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 0xa7f9674c
Parameter 2       : 0x00000002
Parameter 3       : 0x00000000
Parameter 4       : 0x83084cd9
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+40b7f
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+40b7f
Stack Address 1   : ntkrnlpa.exe+7dcd9
Stack Address 2   : ntkrnlpa.exe+7cb9b
Stack Address 3   : ntkrnlpa.exe+7658f
Computer Name     : 
Full Path         : C:\Windows\Minidump\011914-14960-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 139,344
==================================================
 
21st
==================================================
Dump File         : 012114-15085-01.dmp
Crash Time        : 1/21/2014 11:27:56 PM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 0x00041289
Parameter 2       : 0x11ef4001
Parameter 3       : 0x0000103c
Parameter 4       : 0x31ef4045
Caused By Driver  : ntkrnlpa.exe (Bluescreenviewer also highlights klif.sys and win32k.sys)
Caused By Address : ntkrnlpa.exe+debfc
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+debfc
Stack Address 1   : ntkrnlpa.exe+6706a
Stack Address 2   : ntkrnlpa.exe+9edfb
Stack Address 3   : ntkrnlpa.exe+9f632
Computer Name     : 
Full Path         : C:\Windows\Minidump\012114-15085-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 176,272
==================================================
 
22nd
==================================================
Dump File         : 012214-16333-01.dmp
Crash Time        : 1/22/2014 11:38:04 PM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 0x00041284
Parameter 2       : 0x0482b001
Parameter 3       : 0x00000000
Parameter 4       : 0xc0802000
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+debfc
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+debfc
Stack Address 1   : ntkrnlpa.exe+6706a
Stack Address 2   : ntkrnlpa.exe+672bc
Stack Address 3   : ntkrnlpa.exe+2ad7d
Computer Name     : 
Full Path         : C:\Windows\Minidump\012214-16333-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 174,376
==================================================

Edited by brc2000, 22 January 2014 - 03:16 PM.


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#2 zingo156

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Posted 22 January 2014 - 03:39 PM

Windows 7 Home Premium 32-bit SP1
 
CPU
Intel Core 2 Quad Q6600 @ 2.40GHz: 74 °C
Kentsfield 65nm Technology
 
RAM
2.00GB Single-Channel DDR2 @ 333MHz (5-5-5-15)
 
Motherboard
Intel Corporation DG31PR (J3E1): 61 °C
 
Graphics
BenQ FP202W (1680x1050@59Hz)
1024MB NVIDIA GeForce 8500 GT (ZOTAC International): 121 °C
 
If your system is still running that hot note both cpu at 74c (is very hot) and 8500 geforce at 121c (is way too hot). You should dust out the entire system and look for blown or bulging capacitors on the motherboard as heat often can cause these: https://www.google.com/search?q=blown+bulging+capacitors+motherboard&source=lnms&tbm=isch&sa=X&ei=BCzgUoTWAcaIygH-uoHIDA&ved=0CAcQ_AUoAQ&biw=1142&bih=734
 
Heat will absolutely cause crashes. Clean out your system and then we can run some hardware tests. I would be careful stressing any system with temps that high. If you over heat any component even 1 time it can cause permanent damage.
 
Edit: your chipset at 61c is very hot as well.

Edited by zingo156, 22 January 2014 - 03:44 PM.

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