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Tcp/Ip reset, still having major networking issues


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#1 JeremySantana

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Posted 22 January 2014 - 11:56 AM

     Hello there, I'm new to these forums/website but I'm hoping I can get some type of help/tips from you computer wiz's. I'll put as much information regarding the situation I'm in to speed the process up.

 

     I have a Windows XP Pro 32-bit machine. Our office here had AVG CloudCare installed, 'site-wide'. Since it's installment, we've been having various networking issues, locally and web-wise. We've spent countless hours trying to find a fix for this particular problem without having to 'repair install'. As of now, there is no signs of AVG on the machine. We've actually stripped it completely with the AVG removal tool. In a nutshell, This machine has had a tcp/ip AND win sok reset, and no luck. Maybe, someone can walk me through some steps to get deeper into the problem. Thanks!



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#2 zingo156

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Posted 22 January 2014 - 12:20 PM

I would suggest downloading a new driver for your ethernet or wireless card which ever you use, uninstall the old driver and install the new one.


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#3 Greg62702

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Posted 22 January 2014 - 01:50 PM

Does your office use a Domain for the workstations to connect to?  Since they are using AVG Cloudcare, it acts like a Proxy.  That means any web requests are redirected through AVG Cloudcare.  This is really something that whoever is in control of the Network and workstations, need to contact AVG to fix.  No need to resinstall a new NIC driver.  See http://www.avg.com/cloudcare/us-en/homepage.html for more information on how to contact AVG to resolve this problem.



#4 JeremySantana

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Posted 22 January 2014 - 02:59 PM

I've uninstalled, re-installed/updated the network adapters.

 

"failed to query tcp/ip settings of the connection. cannot proceed" Is what I'm getting.

 

We do use a domain, and as far as we know, AVG has been disabled site-wide.






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