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Having a startup issue


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#1 slikk24

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Posted 22 January 2014 - 09:40 AM

Dell Windows Vista sytem with error reading:
 
"Windows has encountered a problem communicating with a device connected to your computer.

This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.

If you continue to receive this error message, contact the hardware manufacturer.

File: \Boot\BCD

Status: Oxc00000e9

Info: An unexpected I/O error has occurred."

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#2 dc3

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Posted 22 January 2014 - 01:18 PM

Can you boot into Windows normally or in Safe Mode?

 

Do you have a installation disc for this version of Vista?

 

Do you have SP 1 and 2 installed?

 

What is the make and model of this computer?


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#3 slikk24

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Posted 23 January 2014 - 09:58 AM

No I can't boot into Windows or Safe mode it doesn't give me that option. I don't have the installation disc. I have installed SP 1 & 2. It is a Dell computer with windows Vista and is about 6 or 7 yrs old.

#4 dc3

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Posted 23 January 2014 - 12:46 PM

You can download a free ISO image of Vista here.  You will want the version (Home Basic, Home Premium, etc).  You will also need the correct bit type (32-bit or 64-bit).

 

You will need to burn this to a DVD.  I've included instructions for doing this using ImgBurn.

 

 

 
To burn a ISO file to a CD or DVD please downlaod ImgBurn and install it.
 
Insert blank CD or DVD into your CD/DVD drive.
 
Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
Locate the ISO file you want to burn, and click on the Open button.
 
Click on the blue arrow to start burning the bootable CD.
 
imageburn11_zpse44f577b.png
 
 
Once you have the disc created do the following.
 

I would suggest that you rebuilt the BCD (Boot Configuration Data). 
 
1.  Put the Windows Vista or Windows 7 installation disc in the disc drive, and then start the computer.  
 
 You may need to enter the BIOS and change the boot order so the CD/DVD-ROM is the first device and the hdd the second device.
 
2.  Press a key when you are prompted.  The space bar works for me just fine.  
 
3.  Select a language, a time, a currency, a keyboard or an input method, and then click Next.  
 
4.  Click on Repair your computer.  
 
5.  Click the operating system that you want to repair, and then click Next.  
 
6.  In the System Recovery Options dialog box, click Command Prompt.  
 
7.  Type Bootrec.exe, then press Enter.  
 
8.  Type bootrec /RebuildBcd, press Enter.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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