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Ransomware


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#1 roberta47

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Posted 22 January 2014 - 09:31 AM

I posted this yesterday but I think it was in the wrong forum.

Running Windows XP Media Center
I believe that the malware I have is called Ukash.
Once Windows loads, I get the request for $$ and the computer is completely frozen, including the mouse (how you're supposed to enter the code is beyond me).
I am unable to start Windows in safe mode as well.
I have already tried the Kaspersky rescue disc and run a full system scan. Two Trojans were found and cleaned but it has not made a difference. I am still locked out of my computer.
Any help will be greatly appreciated.
RCTekkie.

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#2 Roodo

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Posted 22 January 2014 - 10:11 AM

Download and run:

Hitman kickstart http://www.surfright.nl/en/kickstart



#3 quietman7

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Posted 22 January 2014 - 11:48 AM

BleepingComputer has this generic ransomware removal guide which includes instructions for using HitmanPro to create a HitmanPro kickstart USB drive: Your computer has been locked Ransomware Removal Guide
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#4 roberta47

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Posted 22 January 2014 - 01:26 PM

Thank you.  I will try that first.



#5 roberta47

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Posted 22 January 2014 - 01:34 PM

Just a question regarding hitman pro.  The system I want to use it on is 32-bit.  The system I am working from is 64-bit.  Hitman pro will only allow a 64-bit download.  Will this be a problem



#6 quietman7

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Posted 22 January 2014 - 01:48 PM

You should download the version that corresponds to the bit-type of the Windows version you will be using to download and create the Kickstart USB drive.

This is a quote one of the developers of HitmanPro.Kickstart

The Kickstart flash drive always contains both the 32bit and 64bit versions of HitmanPro. During the boot process it is determined what type of WIndows is on the (infected) machine, and the proper version of HitmanPro is selected. This way, you can use the same Kickstart flash drive on different versions (32 / 64 bit / XP / Vista / Win7) of Windows.

So during creation of the flash drive it is not important to know what version of Windows is on the infected machine you are about to use the flash drive for.

Hitmanpro on USB FLash drive help? - Post #7 by Edwin Engels
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#7 roberta47

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Posted 22 January 2014 - 02:16 PM

I got as far as step 10.  The HitMan window came up over the ransomware.  My problem now is that neither my keyboard not my mouse work so I cannot continue.



#8 roberta47

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Posted 22 January 2014 - 05:13 PM

Ta Dah!! Third time was a charm.  Thank you very much for pointing me in the right direction.

 

Roberta



#9 quietman7

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Posted 22 January 2014 - 05:18 PM

You're welcome.
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