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BSOD after WIndows 8.1 update


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#1 mohammad72

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Posted 21 January 2014 - 04:09 PM

Mod Edit: Topic split from: http://www.bleepingcomputer.com/forums/t/511883/post-update-windows-81-error-driver-irql-not-less-or-equal/

 

 

Hi everyone

i have exactly the same problem and it is started about 3 days ago and because of that, i didn't opened a new topic and i'm asking my question here....
i've done all the steps in the second post and this is my minidump files

 

 
i don't know does it matter or not but i'm running windows 8.1 enterprise x64
and this is also MiniTollBox report:
 

 

MiniToolBox by Farbar  Version: 18-12-2013

Ran by Tannom (administrator) on 21-01-2014 at 17:38:43
Running from "C:\Users\Tannom\Downloads\Programs"
Microsoft Windows 8.1 Enterprise  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/21/2014 05:33:07 PM) (Source: Perflib) (User: )
Description: Outlook
 
Error: (01/21/2014 05:33:07 PM) (Source: Perflib) (User: )
Description: Outlook8
 
Error: (01/21/2014 05:33:06 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (01/21/2014 05:08:24 PM) (Source: Software Protection Platform Service) (User: )
Description: Acquisition of genuine ticket failed (hr=0x80072EFD) for template Id {99d92734-d682-4d71-983e-d6ec3f16059f}
 
Error: (01/21/2014 05:08:24 PM) (Source: Software Protection Platform Service) (User: )
Description: License acquisition failure details. 
hr=0x80072EFD
 
Error: (01/21/2014 05:08:09 PM) (Source: Software Protection Platform Service) (User: )
Description: Acquisition of genuine ticket failed (hr=0x80072EFD) for template Id {99d92734-d682-4d71-983e-d6ec3f16059f}
 
Error: (01/21/2014 05:08:09 PM) (Source: Software Protection Platform Service) (User: )
Description: License acquisition failure details. 
hr=0x80072EFD
 
Error: (01/21/2014 05:05:12 PM) (Source: RasClient) (User: )
Description: CoId={21937124-F532-4D91-9351-A975954C931D}: The user Tarannom\Tannom dialed a connection named ADSL which has failed. The error code returned on failure is 651.
 
Error: (01/21/2014 04:34:15 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: Tarannom)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (01/21/2014 04:34:06 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: Tarannom)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
 
System errors:
=============
Error: (01/21/2014 05:05:56 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service depends on the Windows Search service which failed to start because of the following error: 
%%1058
 
Error: (01/21/2014 05:03:02 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000050, 0x0000000000000002, 0x0000000000000000, 0xfffff80000d6eaaa)C:\Windows\MEMORY.DMP012114-19828-01
 
Error: (01/21/2014 05:02:53 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:53:30 PM on ?1/?21/?2014 was unexpected.
 
Error: (01/21/2014 04:31:22 PM) (Source: DCOM) (User: Tarannom)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (01/21/2014 04:30:52 PM) (Source: DCOM) (User: Tarannom)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (01/21/2014 10:56:23 AM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service depends on the Windows Search service which failed to start because of the following error: 
%%1058
 
Error: (01/21/2014 10:53:30 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:21:56 AM on ?1/?21/?2014 was unexpected.
 
Error: (01/21/2014 10:44:03 AM) (Source: DCOM) (User: Tarannom)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (01/21/2014 10:43:33 AM) (Source: DCOM) (User: Tarannom)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (01/21/2014 10:24:50 AM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service depends on the Windows Search service which failed to start because of the following error: 
%%1058
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.2.30446)
2007 Microsoft Office Suite Service Pack 1 (SP1)
7.1 SOUND EFFECT GAMING HEADSET (Version: ¡°1.0.0.0¡±)
ACDSee Pro 7 (64-bit) (Version: 7.0.138)
Adobe AIR (Version: 3.1.0.4880)
Adobe Audition CS6 (Version: 5.0)
Adobe Flash Player 10.0.12.10
Adobe Flash Player 12 Plugin (Version: 12.0.0.43)
Adobe Help Manager (Version: 4.0.244)
Adobe Media Player (Version: 0.0.0)
Adobe Media Player (Version: 1.1)
Adobe Reader XI (11.0.04) (Version: 11.0.04)
AMD Accelerated Video Transcoding (Version: 13.20.100.31206)
AMD Catalyst Control Center (Version: 2013.1206.1603.28764)
AMD Catalyst Install Manager (Version: 8.0.915.0)
AMD Fuel (Version: 2013.1206.1603.28764)
Assassins Creed IV Black Flag Freedom Cry (Version: 1)
Avira Internet Security Suite (Version: 14.0.2.286)
Battlefield 4 Update 1 (Version: 1)
Battlefield 4™ (Version: 1.0.0.0)
Battlelog Web Plugins (Version: 2.3.0)
bl (Version: 1.0.0)
BlueStacks (Version: 0.7.5.2700)
Call of Duty: Ghosts Update 3 (Version: 1)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2013.1206.1603.28764)
Catalyst Control Center InstallProxy (Version: 2013.1206.1603.28764)
Catalyst Control Center Localization All (Version: 2013.1206.1603.28764)
CCC Help Chinese Standard (Version: 2013.1206.1602.28764)
CCC Help Chinese Traditional (Version: 2013.1206.1602.28764)
CCC Help Czech (Version: 2013.1206.1602.28764)
CCC Help Danish (Version: 2013.1206.1602.28764)
CCC Help Dutch (Version: 2013.1206.1602.28764)
CCC Help English (Version: 2013.1206.1602.28764)
CCC Help Finnish (Version: 2013.1206.1602.28764)
CCC Help French (Version: 2013.1206.1602.28764)
CCC Help German (Version: 2013.1206.1602.28764)
CCC Help Greek (Version: 2013.1206.1602.28764)
CCC Help Hungarian (Version: 2013.1206.1602.28764)
CCC Help Italian (Version: 2013.1206.1602.28764)
CCC Help Japanese (Version: 2013.1206.1602.28764)
CCC Help Korean (Version: 2013.1206.1602.28764)
CCC Help Norwegian (Version: 2013.1206.1602.28764)
CCC Help Polish (Version: 2013.1206.1602.28764)
CCC Help Portuguese (Version: 2013.1206.1602.28764)
CCC Help Russian (Version: 2013.1206.1602.28764)
CCC Help Spanish (Version: 2013.1206.1602.28764)
CCC Help Swedish (Version: 2013.1206.1602.28764)
CCC Help Thai (Version: 2013.1206.1602.28764)
CCC Help Turkish (Version: 2013.1206.1602.28764)
ccc-utility64 (Version: 2013.1206.1603.28764)
Comodo Dragon (Version: 31.0.0.0)
CPUID CPU-Z 1.63.0
Dolet Light for Finale 2005 (Version: 1.4.1)
Draw A Stickman - EPIC (Version: v1.0.0.0)
Dynamic Auto-Painter 2.5.5
ESN Sonar (Version: 0.70.4)
FileZilla Client 3.7.3 (Version: 3.7.3)
Finale SongWriter 2012 (Version: 2012..r3.0)
FotoSketcher 2.42
Internet Download Manager
Java 7 Update 51 (64-bit) (Version: 7.0.510)
jetAudio Plus VX (Version: 8.1.0)
K-Lite Mega Codec Pack 10.2.0 (Version: 10.2.0)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6215.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6215.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6213.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6213.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6213.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6215.1000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft XNA Framework Redistributable 4.0 Refresh (Version: 4.0.30901.0)
MSI Afterburner 3.0.0 Beta 18 (Version: 3.0.0 Beta 18)
MSVCRT Redists (Version: 1.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
Noise Reduction Plug-In 2.0 (Version: 2.0.596)
Notepad++ (Version: 6.5)
NVIDIA PhysX (Version: 9.13.0725)
OpenAL
ph (Version: 1.0.0)
Powersuite (Version: 4.1.8.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6402)
RivaTuner Statistics Server 6.0.0 (Version: 6.0.0)
Royal Jigsaw 2 (Version: 1.0.0)
Sibelius v3.1
SoftEther VPN Client (Version: 1.00.9045)
Sound Forge Pro 11.0 (Version: 11.0.272)
Speccy (Version: 1.24)
Steam (Version: 1.0.0.0)
TechPowerUp GPU-Z
TeraCopy 2.27
The KMPlayer (remove only) (Version: 3.7.0.109)
TuneUp Utilities 2014 (en-US) (Version: 14.0.1000.145)
TuneUp Utilities 2014 (Version: 14.0.1000.145)
Uplay (Version: 4.0)
Visual Studio 2012 x64 Redistributables (Version: 14.0.0.1)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
VLC media player 2.1.2 (Version: 2.1.2)
Waterfox 26.0 (x64 en-US) (Version: 26.0)
Windows 8 Start Screen Customizer version 1.4.09 (Version: 1.4.09)
WinISO (Version: 6.4.0.5106)
WinRAR 5.01 (64-bit) (Version: 5.01.0)
XWidget Ver1.881
Yahoo! Messenger
Your Uninstaller! 7 (Version: 7.5.2013.2)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 42%
Total physical RAM: 4064.99 MB
Available physical RAM: 2344.98 MB
Total Pagefile: 10160.99 MB
Available Pagefile: 7726.43 MB
Total Virtual: 4095.88 MB
Available Virtual: 3961.36 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:97.65 GB) (Free:51.86 GB) NTFS
2 Drive d: () (Fixed) (Total:97.65 GB) (Free:11.52 GB) NTFS
3 Drive e: () (Fixed) (Total:97.65 GB) (Free:6.1 GB) NTFS
4 Drive f: () (Fixed) (Total:97.65 GB) (Free:28.81 GB) NTFS
5 Drive g: () (Fixed) (Total:75.13 GB) (Free:9.75 GB) NTFS
6 Drive h: (G71-MAD1023) (CDROM) (Total:3.93 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
 
User accounts for \\TARANNOM
 
Administrator            Guest                    Tannom                   
 
 
**** End of log ****
 

 

could you please tell me what's the problem?

Edited by Platypus, 22 January 2014 - 07:31 AM.


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#2 Anshad Edavana

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Posted 22 January 2014 - 08:16 AM

Hi

 

Please try the below steps.

 

:step1: Download and install Win8 and Win8.1 Auto Installation Program from the below link. It will update your Ethernet driver to latest revision.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

 

:step2: If the BSOD continues, please uninstall Internet Download Manager. Possible involvement of IDM in the crashes can be seen in the dumps. Until the issue is resolved, please don't install any download managing clients.

 

 

Let me know your findings with next reply.



#3 mohammad72

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Posted 24 January 2014 - 01:11 PM

hi again and thank you for your help

 

i updated the driver but the problem continued and the BSOD came 4 times more..

so i tried to uninstall IDM and it's about 2 days that i've uninstalled IDM and the BSOD doesn't come anymore!

 

i think it's because of IDM...and now, I have a question.

i use IDM a lot...is there any way to use IDM without BSOD? 



#4 Anshad Edavana

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Posted 24 January 2014 - 01:32 PM

 

 

is there any way to use IDM without BSOD? 

 

IDM is too buggy and have BSOD issues in a lot of systems. I would suggest consider using another download manager. Give a try to Free Download Managerhttp://www.freedownloadmanager.org/

 

JDownloader is also good - http://jdownloader.org/download/index



#5 mohammad72

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Posted 24 January 2014 - 05:00 PM

I tried other download managers but any of them, didn't have IDM's features.

 

could it be fix by updating IDM or .. ?

it is about a month that i'm using Windows 8.1 but it's only for about a week that i'm getting this BSOD error...

 

any other way?



#6 Anshad Edavana

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Posted 24 January 2014 - 11:57 PM

Hi

 

I would suggest uninstalling both utorrent and Avira Internet Security and then test IDM. Those are the only programs which can conflict with IDM. Make sure not to install any other antivirus program while you are testing. 



#7 mohammad72

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Posted 28 January 2014 - 07:59 AM

thank you very much.

it was from utorrent

 

I have a question...why does it happen? why when i uninstall IDM, i don't get any BSOD and when i install IDM and uninstall utorrent, i don't get this error?
I mean, if IDM causes the BSOD, why by uninstalling utorrent, the problem doesn't continue? (because IDM is still installed...?)

 

sorry for english and thank you again.



#8 Anshad Edavana

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Posted 28 January 2014 - 08:52 AM

Hi

 

I assume there might be a conflict between IDM and Utorrent which leads to the BSOD. Please note that they are similar programs (download clients ). When both software tries to control the network adapter and it's resources at the same time, it can lead to a BSOD.






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