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BSOD issue caused by .wps and .txt files being opened.


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4 replies to this topic

#1 WhiskeyVic

WhiskeyVic

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  • Local time:05:15 AM

Posted 21 January 2014 - 09:17 PM

Having a BSOD issue when I open certain .wps and .txt files, even the BSODViewer file caused this (which opens with notepad by default), and the .wps are set to open with WordPad of course.

 

System info:

http://speccy.piriform.com/results/kKLXzYnlmtoMml3xdd6c4ir

 

 

 

 

 

BSODViewer info:

 

==================================================
Dump File         : 012114-35318-01.dmp
Crash Time        : 1/21/2014 3:15:57 PM
Bug Check String  : BAD_POOL_HEADER
Bug Check Code    : 0x00000019
Parameter 1       : 00000000`00000020
Parameter 2       : fffff900`c1fc3250
Parameter 3       : fffff900`c1fc3490
Parameter 4       : 00000000`25240001
Caused By Driver  : monitor.sys
Caused By Address : monitor.sys+bab5b250
File Description  : Monitor Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+7f1c0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\012114-35318-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 287,423
Dump File Time    : 1/21/2014 3:17:15 PM
==================================================
 
MiniToolKit info:
 
MiniToolBox by Farbar  Version: 18-12-2013
Ran by M***** (administrator) on 21-01-2014 at 20:10:23
Running from "C:\Users\M*****\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/21/2014 02:51:18 PM) (Source: Application Error) (User: )
Description: Faulting application name: AmrTray.exe, version: 1.3.16.0, time stamp: 0x52d5d144
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00d80a49
Faulting process id: 0x1b2c
Faulting application start time: 0xAmrTray.exe0
Faulting application path: AmrTray.exe1
Faulting module path: AmrTray.exe2
Report Id: AmrTray.exe3
 
Error: (01/21/2014 02:51:16 PM) (Source: .NET Runtime) (User: )
Description: Application: AmrTray.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
Stack:
   at AmrTray.WowFileWatcher.HandleAmrLua(System.String)
   at AmrTray.WowFileWatcher.watcher_Changed(System.Object, System.IO.FileSystemEventArgs)
   at System.IO.FileSystemWatcher.OnChanged(System.IO.FileSystemEventArgs)
   at System.IO.FileSystemWatcher.NotifyFileSystemEventArgs(Int32, System.String)
   at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32, UInt32, System.Threading.NativeOverlapped*)
   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)
 
Error: (01/21/2014 01:17:02 PM) (Source: Application Error) (User: )
Description: Faulting application name: MNLIC.exe, version: 2.1.0.8, time stamp: 0x52dab392
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x1864
Faulting application start time: 0xMNLIC.exe0
Faulting application path: MNLIC.exe1
Faulting module path: MNLIC.exe2
Report Id: MNLIC.exe3
 
Error: (01/21/2014 00:56:26 PM) (Source: Application Error) (User: )
Description: Faulting application name: Target125UL (Rev8).EXE, version: 2.0.0.0, time stamp: 0x3bd86c3f
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x770b1221
Faulting process id: 0x818
Faulting application start time: 0xTarget125UL (Rev8).EXE0
Faulting application path: Target125UL (Rev8).EXE1
Faulting module path: Target125UL (Rev8).EXE2
Report Id: Target125UL (Rev8).EXE3
 
Error: (01/15/2014 10:49:31 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: C:\Program Files (x86)\Samsung\Kies\Kies.exe . Error code = 0x800700d8
 
Error: (01/15/2014 10:49:31 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: C:\Program Files (x86)\Samsung\Kies\Kies.exe . Error code = 0x800700d8
 
Error: (01/14/2014 03:08:45 PM) (Source: Application Error) (User: )
Description: Faulting application name: AmrTray.exe, version: 1.3.14.0, time stamp: 0x52d47e53
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x003f4f29
Faulting process id: 0x28bc
Faulting application start time: 0xAmrTray.exe0
Faulting application path: AmrTray.exe1
Faulting module path: AmrTray.exe2
Report Id: AmrTray.exe3
 
Error: (01/14/2014 03:08:43 PM) (Source: .NET Runtime) (User: )
Description: Application: AmrTray.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
Stack:
   at AmrTray.WowFileWatcher.HandleAmrLua(System.String)
   at AmrTray.WowFileWatcher.watcher_Changed(System.Object, System.IO.FileSystemEventArgs)
   at System.IO.FileSystemWatcher.OnChanged(System.IO.FileSystemEventArgs)
   at System.IO.FileSystemWatcher.NotifyFileSystemEventArgs(Int32, System.String)
   at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32, UInt32, System.Threading.NativeOverlapped*)
   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)
 
Error: (12/18/2013 07:21:10 AM) (Source: Application Error) (User: )
Description: Faulting application name: Fuel.Service.exe, version: 1.0.0.0, time stamp: 0x517f39a1
Faulting module name: Device.dll, version: 4.1.0.0, time stamp: 0x4f55e10b
Exception code: 0xc0000005
Fault offset: 0x00000000000033c1
Faulting process id: 0x748
Faulting application start time: 0xFuel.Service.exe0
Faulting application path: Fuel.Service.exe1
Faulting module path: Fuel.Service.exe2
Report Id: Fuel.Service.exe3
 
Error: (12/18/2013 07:14:58 AM) (Source: Application Error) (User: )
Description: Faulting application name: Fuel.Service.exe, version: 1.0.0.0, time stamp: 0x517f39a1
Faulting module name: Device.dll, version: 4.1.0.0, time stamp: 0x4f55e10b
Exception code: 0xc0000005
Fault offset: 0x00000000000033c1
Faulting process id: 0x75c
Faulting application start time: 0xFuel.Service.exe0
Faulting application path: Fuel.Service.exe1
Faulting module path: Fuel.Service.exe2
Report Id: Fuel.Service.exe3
 
 
System errors:
=============
Error: (01/21/2014 05:49:33 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (01/21/2014 05:48:27 PM) (Source: Service Control Manager) (User: )
Description: The SPCA1528 Video Camera Service service failed to start due to the following error: 
%%2
 
Error: (01/21/2014 05:48:08 PM) (Source: BugCheck) (User: )
Description: 0x00000019 (0x0000000000000020, 0xfffff900c2203000, 0xfffff900c2203240, 0x0000000025240000)C:\Windows\Minidump\012114-38485-01.dmp012114-38485-01
 
Error: (01/21/2014 05:48:07 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:46:09 PM on ?1/?21/?2014 was unexpected.
 
Error: (01/21/2014 03:18:37 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (01/21/2014 03:17:36 PM) (Source: Service Control Manager) (User: )
Description: The SPCA1528 Video Camera Service service failed to start due to the following error: 
%%2
 
Error: (01/21/2014 03:17:35 PM) (Source: BugCheck) (User: )
Description: 0x00000019 (0x0000000000000020, 0xfffff900c1fc3250, 0xfffff900c1fc3490, 0x0000000025240001)C:\Windows\Minidump\012114-35318-01.dmp012114-35318-01
 
Error: (01/21/2014 03:17:34 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:15:13 PM on ?1/?21/?2014 was unexpected.
 
Error: (01/21/2014 11:14:42 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{10DA4F3C-CC99-4190-BE4D-58330754E882}{7DDEFEA6-98EE-4F13-A25B-EC83D9BC5541}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)
 
Error: (01/21/2014 11:14:22 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{10DA4F3C-CC99-4190-BE4D-58330754E882}{7DDEFEA6-98EE-4F13-A25B-EC83D9BC5541}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)
 
 
Microsoft Office Sessions:
=========================
Error: (01/21/2014 02:51:18 PM) (Source: Application Error)(User: )
Description: AmrTray.exe1.3.16.052d5d144unknown0.0.0.000000000c000000500d80a491b2c01cf16e2df4346dfC:\Program Files\AskMrRobot\AmrTray.exeunknownc60d0b79-82dd-11e3-a03b-d0df9adf1887
 
Error: (01/21/2014 02:51:16 PM) (Source: .NET Runtime)(User: )
Description: Application: AmrTray.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
Stack:
   at AmrTray.WowFileWatcher.HandleAmrLua(System.String)
   at AmrTray.WowFileWatcher.watcher_Changed(System.Object, System.IO.FileSystemEventArgs)
   at System.IO.FileSystemWatcher.OnChanged(System.IO.FileSystemEventArgs)
   at System.IO.FileSystemWatcher.NotifyFileSystemEventArgs(Int32, System.String)
   at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32, UInt32, System.Threading.NativeOverlapped*)
   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)
 
Error: (01/21/2014 01:17:02 PM) (Source: Application Error)(User: )
Description: MNLIC.exe2.1.0.852dab392unknown0.0.0.000000000c000000500000000186401cf16dd58507164C:\Program Files (x86)\MNLICUL2\MNLIC.exeunknown9ada6339-82d0-11e3-a03b-d0df9adf1887
 
Error: (01/21/2014 00:56:26 PM) (Source: Application Error)(User: )
Description: Target125UL (Rev8).EXE2.0.0.03bd86c3funknown0.0.0.000000000c000041d770b122181801cf16da7ae6a1abC:\Users\M*****\AppData\Local\Temp\_PA935\Target125UL (Rev8).EXEunknownba292466-82cd-11e3-a03b-d0df9adf1887
 
Error: (01/15/2014 10:49:31 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: C:\Program Files (x86)\Samsung\Kies\Kies.exe . Error code = 0x800700d8 
C:\Program Files (x86)\Samsung\Kies\Kies.exe
 
Error: (01/15/2014 10:49:31 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: C:\Program Files (x86)\Samsung\Kies\Kies.exe . Error code = 0x800700d8 
C:\Program Files (x86)\Samsung\Kies\Kies.exe
 
Error: (01/14/2014 03:08:45 PM) (Source: Application Error)(User: )
Description: AmrTray.exe1.3.14.052d47e53unknown0.0.0.000000000c0000005003f4f2928bc01cf116becb9d29dC:\Program Files\AskMrRobot\AmrTray.exeunknown0d79cd94-7d60-11e3-9373-386077b8b243
 
Error: (01/14/2014 03:08:43 PM) (Source: .NET Runtime)(User: )
Description: Application: AmrTray.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
Stack:
   at AmrTray.WowFileWatcher.HandleAmrLua(System.String)
   at AmrTray.WowFileWatcher.watcher_Changed(System.Object, System.IO.FileSystemEventArgs)
   at System.IO.FileSystemWatcher.OnChanged(System.IO.FileSystemEventArgs)
   at System.IO.FileSystemWatcher.NotifyFileSystemEventArgs(Int32, System.String)
   at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32, UInt32, System.Threading.NativeOverlapped*)
   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)
 
Error: (12/18/2013 07:21:10 AM) (Source: Application Error)(User: )
Description: Fuel.Service.exe1.0.0.0517f39a1Device.dll4.1.0.04f55e10bc000000500000000000033c174801cefbf34bfb3ed7C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exeC:\Program Files\ATI Technologies\ATI.ACE\Fuel\Device.dll41c9d3ae-67e7-11e3-ab26-386077b8b243
 
Error: (12/18/2013 07:14:58 AM) (Source: Application Error)(User: )
Description: Fuel.Service.exe1.0.0.0517f39a1Device.dll4.1.0.04f55e10bc000000500000000000033c175c01cefbb543488145C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exeC:\Program Files\ATI Technologies\ATI.ACE\Fuel\Device.dll647f8eea-67e6-11e3-902a-d0df9adf1887
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.2.30303)
64 Bit HP CIO Components Installer (Version: 7.2.8)
A.F.5 Rename your files 1.1 (Version: 1.1.0.0)
Adobe AIR (Version: 2.6.0.19120)
Adobe Flash Player 11 ActiveX (Version: 11.2.202.228)
Adobe Flash Player 11 ActiveX (x64) (Version: 11.0.1.152)
Adobe Reader X (10.1.9) (Version: 10.1.9)
AMD Accelerated Video Transcoding (Version: 12.5.100.30429)
AMD APP SDK 2.9 (Version: 2.9.233.167)
AMD Catalyst Install Manager (Version: 8.0.891.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Fuel (Version: 2013.0429.2313.39747)
AMD Media Foundation Decoders (Version: 1.0.80430.0002)
AMD Steady Video Plug-In  (Version: 1.00.0000)
AMD VISION Engine Control Center (Version: 2013.0429.2313.39747)
AmrAddonInstall (Version: 1.2.7.0)
Android SDK Tools (Version: 1.16)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Ask Mr. Robot (Version: 1.3.16.0)
Audacity 2.0
avast! Free Antivirus (Version: 9.0.2011)
Bejeweled 3 (Version: 2.2.0.97)
BitMeter OS
Blackhawk Striker 2 (Version: 2.2.0.95)
Blio (Version: 2.2.8188)
Bluetooth by hp (Version: 6.3.0.8200)
Boilsoft Video Joiner 6.56
Bonjour (Version: 3.0.0.10)
Bubble Wrap (Version: 1.0.0.0)
BufferChm (Version: 140.0.212.000)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2013.0429.2313.39747)
Catalyst Control Center InstallProxy (Version: 2012.0928.1532.26058)
Catalyst Control Center Localization All (Version: 2013.0429.2313.39747)
CCC Help Chinese Standard (Version: 2013.0429.2312.39747)
CCC Help Chinese Traditional (Version: 2013.0429.2312.39747)
CCC Help Czech (Version: 2013.0429.2312.39747)
CCC Help Danish (Version: 2013.0429.2312.39747)
CCC Help Dutch (Version: 2013.0429.2312.39747)
CCC Help English (Version: 2013.0429.2312.39747)
CCC Help Finnish (Version: 2013.0429.2312.39747)
CCC Help French (Version: 2013.0429.2312.39747)
CCC Help German (Version: 2013.0429.2312.39747)
CCC Help Greek (Version: 2013.0429.2312.39747)
CCC Help Hungarian (Version: 2013.0429.2312.39747)
CCC Help Italian (Version: 2013.0429.2312.39747)
CCC Help Japanese (Version: 2013.0429.2312.39747)
CCC Help Korean (Version: 2013.0429.2312.39747)
CCC Help Norwegian (Version: 2013.0429.2312.39747)
CCC Help Polish (Version: 2013.0429.2312.39747)
CCC Help Portuguese (Version: 2013.0429.2312.39747)
CCC Help Russian (Version: 2013.0429.2312.39747)
CCC Help Spanish (Version: 2013.0429.2312.39747)
CCC Help Swedish (Version: 2013.0429.2312.39747)
CCC Help Thai (Version: 2013.0429.2312.39747)
CCC Help Turkish (Version: 2013.0429.2312.39747)
ccc-utility64 (Version: 2013.0429.2313.39747)
Chuzzle Deluxe (Version: 2.2.0.95)
Cisco WebEx Meetings
ConvertXtoDVD 4.1.9.347 (Version: 4.1.9.347)
Cradle of Rome 2 (Version: 2.2.0.98)
Curse Client (Version: 5.1.1.792)
D110 (Version: 140.0.142.000)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 140.0.212.000)
DirectX for Managed Code Update (Summer 2004) (Version: 9.02.2904)
Dora's World Adventure (Version: 2.2.0.95)
Dragon NaturallySpeaking 11 (Version: 11.0.200)
DVD Shrink 3.2
EPUB to MOBI
Ezvid (Version: 0978)
Facebook (Version: 1.1.0004)
Family Tree Maker 2012 (Version: 21.0.388)
Farm Frenzy (Version: 2.2.0.98)
Farmscapes (Version: 2.2.0.98)
FATE (Version: 2.2.0.97)
FBReader for Windows
Final Drive Fury (Version: 2.2.0.95)
Garrys Mod version 13.07.05 (Version: 13.07.05)
Google Chrome (Version: 32.0.1700.76)
Google Earth (Version: 7.1.2.2041)
Google Talk Plugin (Version: 5.1.2.17113)
Google Update Helper (Version: 1.3.22.3)
GPBaseService2 (Version: 140.0.211.000)
Guitar Pro 5.2
Hewlett-Packard ACLM.NET v1.2.2.3 (Version: 1.00.0000)
High-Definition Video Playback (Version: 11.1.10400.2.65)
Hoyle Card Games (Version: 2.2.0.95)
HP Application Assistant (Version: 1.0.393.3870)
HP Auto (Version: 1.0.12935.3667)
HP Calendar (Version: 5.1.4245.23508)
HP Client Services (Version: 1.1.12938.3539)
HP Clock (Version: 5.1.4244.16367)
HP Customer Experience Enhancements (Version: 6.0.1.8)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Games (Version: 1.0.2.5)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP LinkUp (Version: 2.01.029)
HP Magic Canvas (Version: 5.1.15.0)
HP Magic Canvas Tutorials (Version: 5.0.0.3)
HP MovieStore (Version: 2.1.091)
HP MovieStore (Version: 2.1.21091.0)
HP Notes (Version: 5.1.4274.30382)
HP Odometer (Version: 2.10.0000)
HP Photo Creations (Version: 1.0.0.2024)
HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7 (Version: 14.0)
HP Product Detection (Version: 11.15.0009)
HP RSS (Version: 5.1.4301.21494)
HP Setup (Version: 9.0.15130.3904)
HP Setup Manager (Version: 1.2.15145.3905)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Support Assistant (Version: 7.4.45.4)
HP Support Information (Version: 11.00.0001)
HP TouchSmart RecipeBox (Version: 3.0.3830.27730)
HP Update (Version: 5.003.001.001)
HP Vision Hardware Diagnostics (Version: 2.12.1.0)
HP Weather (Version: 5.1.4295.16450)
HPAppStudio (Version: 140.0.95.000)
HPPhotoGadget (Version: 140.0.524.000)
HPProductAssistant (Version: 140.0.212.000)
HPSSupply (Version: 140.0.211.000)
Incomedia WebSite X5 v9 - Evolution (Version: 9.1.4.1939)
iTunes (Version: 11.0.4.4)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Jewel Match 3 (Version: 2.2.0.98)
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (Version: 2.2.0.98)
John Deere Drive Green (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
K-Lite Codec Pack 9.6.0 (Full) (Version: 9.6.0)
Kobo (Version: 2.0.3)
LabelPrint (Version: 2.5.4507)
Letters from Nowhere 2 (Version: 2.2.0.97)
LG United Mobile Driver (Version: 3.6.0.0)
Luxor HD (Version: 2.2.0.98)
Mah Jong Medley (Version: 2.2.0.95)
MarketResearch (Version: 140.0.212.000)
Mesh Runtime (Version: 15.4.5722.2)
Metric Converter (Version: 1.0.0.0)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Mathematics (Version: 4.0)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
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Microsoft Works 6-9 Converter (Version: 14.0.6120.5002)
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MP3 To Ringtone Gold 8.7
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MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
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Mumble 1.2.3 (Version: 1.2.3)
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Nationwide Life Illustrator 2.14.0.11 (Version: 2.14.0.11)
Nero 11 (Version: 11.0.11000)
Nero 11 Disc Menus Basic (Version: 11.0.11200.12.0)
Nero 11 Effects Basic (Version: 11.0.11200.12.0)
Nero 11 Image Samples (Version: 11.0.11200.12.0)
Nero 11 Kwik Themes Basic (Version: 11.0.11200.12.0)
Nero 11 PiP Effects Basic (Version: 11.0.11300.12.0)
Nero Audio Pack 1 (Version: 11.0.11500.110.0)
Nero BackItUp 11 (Version: 6.0.16000.13.100)
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Nero Burning ROM 11 (Version: 11.0.12200.23.100)
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Nero ControlCenter 11 (Version: 11.0.12300.0.23)
Nero ControlCenter 11 Help (CHM) (Version: 11.0.10300)
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Nero RescueAgent 11 (Version: 4.0.10600.10.100)
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Nero SoundTrax 11 (Version: 5.0.10400.4.100)
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Nero Update (Version: 11.0.10623.22.0)
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Nero WaveEditor 11 Help (CHM) (Version: 11.0.10400)
nero.prerequisites.msi (Version: 11.0.20008)
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opensource (Version: 1.0.14960.3876)
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Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
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Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
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Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
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Update for Microsoft Office 2010 (KB2589370) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
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Update for Microsoft Office 2010 (KB2760758) 32-Bit Edition
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Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
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Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.98)
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WeatherBug (Version: 7.0.0.4)
WebReg (Version: 140.0.212.017)
welcome (Version: 11.0.21500.0.4)
WildTangent Games App (HP Games) (Version: 4.0.10.16)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
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Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
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Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
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WinRAR 4.20 (64-bit) (Version: 4.20.0)
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Xvid Video Codec (Version: 1.3.2)
Yahoo! Messenger
Zinio Reader 4 (Version: 4.2.4164)
Zuma's Revenge (Version: 2.2.0.98)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 41%
Total physical RAM: 8178.82 MB
Available physical RAM: 4808.2 MB
Total Pagefile: 16355.84 MB
Available Pagefile: 12556.52 MB
Total Virtual: 4095.88 MB
Available Virtual: 3968.14 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:914.61 GB) (Free:586.42 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:16.8 GB) (Free:2.1 GB) NTFS
4 Drive f: () (Fixed) (Total:74.47 GB) (Free:74.34 GB) NTFS
5 Drive h: (Elements) (Fixed) (Total:1863.01 GB) (Free:114.1 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\M*****-HP
 
Administrator            Guest                    M*****                   
 
 
**** End of log ****
 

 



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#2 WhiskeyVic

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Posted 21 January 2014 - 09:18 PM

Sorry, also didn't mention, the reason my Graphics card might look a bit hot was I was playing WoW in the background before I ran the tests.



#3 hamluis

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Posted 22 January 2014 - 12:48 PM

No critical updates since Sep 2013...is there a good reason why this might be?

 

Any indications in the past that the system is infected?

 

You seem to have a lot of errors with normal system functions...that can be indicative of malware.

 

Moving to Am I Infected forum.

 

Louis



#4 WhiskeyVic

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Posted 30 January 2014 - 12:24 PM

Ran the virus and malware scans and a few things popped up that were all low risk, deleted them, still having issues. Anyone else with a suggestion?



#5 WhiskeyVic

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Posted 31 January 2014 - 02:55 AM

Update:

 

Finally sick of the issue enough that I isolated every file that was having a problem and analyzed them one by one. Seemed to be a font that was not recognized by the English Language Pack on the computer and was causing issues. Couldn't open the FONTS folder without a BSOD, couldn't Boot to Safe Mode and open the FONTS folder without a BSOD. So, I downloaded and ran a Linux boot from media DVD, deleted the FONTS folder and replaced with a clean Windows 7 Font package, (in this case I had another PC that I could get it off of, but I found it online after searching the issue for download as well). Once I rebooted the computer I went to DRIVE/Windows/System32 and deleted the FNTCACHE.dat, restarted the computer and I was good to go. The files that previously gave me issues worked find and I could open my FONTS folder np!

 

 

So just to clarify,

Got rid of some tracking cookies that weren't the problem...Found the problem, troubleshot the issue, and Fixed it. This is not a virus caused issue. Lots of other people are having it without ever realizing its an issue with a program installed font causing the computer an issue.


Edited by WhiskeyVic, 31 January 2014 - 02:57 AM.





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