Hello, I appreciate your reply Louis. I had already swapped out the new RAM with the old RAM and started the F12 diagnostics before you posted this advice. Please take a look at the results below and if you think I should go back and put the other RAM in and follow these steps, I will.
I swapped out the upgraded G.Skill RAM modules for the original ones that came with the computer. I started it up and hit F12 and ran diagnostics. It passed every test. After the test was over it came to another screen giving me the option of running additional tests. One was a memory test, the other a systems test.
I started with the memory test and it passed every module. Then I clicked on the systems test and it gave me four options: Express test, extended test, custom test and symptom tree. I chose the express test and this is the only issue that it reported:
Error Code: 0F00:133C
Msg: DISK - No suitable disk media is present
The given error code and message can be used by Technical Support to help diagnose the problem.Do you want to continue testing?
Yes or No or Retry
After looking online, in the Microsoft and Dell forums, some said this was indicative of faulty RAM or video card, others said that it meant there was no disc in the CD/DVD drive when it tested the drive. Basically there was nothing for it to read.
After this test was over, I chose the extended test, it passed everything up until it got to the part where it tests the sound. It kept asking me if I heard the sounds, and I had to click yes, no or retry. After one of tests, I accidentally clicked no when it asked me if I wanted to continue the test so it aborted the test at 86% complete. So I restarted the test and let it run again and it went all the way through with no issues at all being reported. (This took about 24 hours for the 2 tests.)
So at this point, after no issues being reported on the tests I expected to be able to start the computer up in normal mode and just go back to using it as normal. Well, it's still doing the same thing as before. It won't run anything. It prompted me to download updates to Java and Flash Player. I clicked on download for flash player and it opened up chrome and downloaded and installed it fine. But as for Java, it downloaded and when it went to install, it froze and never did anything, (same as before).
So I opened up the "who crashed" program and it did the same thing as when I tried to run it before I swapped the RAM. It opened and the screen was blank. When I click on the screen it shows "not responding". It won't close, so I try to use task manager to end task and it can't shut it down. I tried to restart the computer, it wouldn't restart, I tried to do a normal shutdown, it wouldn't do that, so I had to hold in the power button to force a shutdown.
Then I started back up in normal mode and it came to the login screen where I enter my password, I did and then it showed my desktop which was blank except for the "wallpaper" and the blue circle just sat there spinning and nothing ever showed up on the screen. In the bottom left hand corner the start menu icon, the internet explorer icon and I believe it's the media player icon were present and in the right hand corner the time/date, network icon, and the battery icon were present, but that was it. The only thing that ever showed up on the desktop was the "wallpaper" and the blue spinning circle.
This just doesn't make sense to me, it failed the tests with the other RAM, I change it out and it passed all the tests but it still freezes up and acts the same when I try to run anything. In safe mode, before I swapped the RAM, I ran malwarebytes, superantispyware and ccleaner, and they all showed clean, no issues so I don't know what to do now.
Any ideas for next steps? I'm at a loss, please advise.