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20 second black screen on star-up super slow system performance


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5 replies to this topic

#1 BobTheCow

BobTheCow

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Posted 21 January 2014 - 03:56 PM

Ok, lets start at the beginning. I was downloading some files one day and I thought they were clean because Avast did not stop the download or warn me of anything. I went on to open the files and noticed they opened cmd and then closed. I concluded they didnt work and continued using my pc. On the next startup i immediately noticed a long 20 second black screen after welcome (Windows 7 Professional) I thought thats wierd and decided to scan my pc with Avast; it came up with a few results so i got rid of them and continued on my computer. Some minutes later a permission box opened up and went something by the name of microsoft updates and was symbolized as a cmd, mistakelingly i pressed yes and gave it admin privileges. From then on my computer has been lagging on me hardcore. Ive had my computer for half a year now and it has worked flawlessy until now...My cpu is topping at 100% and ram 50% all the time. Here are some more  symptoms and things I ve tried to do . Oh and sorry about spelling and grammar its hard to type right when there is a 2 second delay:

 

Symptoms:

  • Slow Start Up, Black Screen for about 20 seconds after welcome during login (never had this issue before)
  • Extreme Drastic Performance change over night Cpu topping all the time and super lag on most programs (seems to run very well on safe mode with netwoking but not normal safe mode)
  • When Starting certain programs I might get one of two errors:
  1. The program referred to by the shortcut cannot be accessed. You may not have the appropriate permissions.
  2. Windows cannot find (program name). Make sure you typed the name correctly and try again.
  • Every startup the pc seems to become laggier.

​Thing I've Tried

  • Clean Boot
  • Driver Verifier
  • Avast Scans, Avast Scans, and more Avast Scans
  • Safe mode 
  • Safe mode with networking (reduced a lot of lag)
  • Malwarebytes would not open so I used Malwarebytes Chameleon (Found More Corrupted files but did not solve the issue) note. malwarebytes will not  open without chameleon install
  • SuperAntiVirus
  • Looking thourgh resource monitor and task manger for malicious files (Found Really nothing but might have missed something
  • Googled a bizzilion times.
  • Found an old microsoft worm documentation that matchs most symtoms (http://www.microsoft.com/security/portal/threat/encyclopedia/Entry.aspx?Name=Worm%3AWin32%2FSwen.A%40mm#tab=2)

If Someone could provide any help Id be really appreciative I dont want to have to wipe my hard drive :D



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#2 Broni

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Posted 21 January 2014 - 05:19 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


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#3 BobTheCow

BobTheCow
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Posted 21 January 2014 - 06:22 PM

Security Check Gives Me This Error:

 

Windows cannot access the specified device, path, or file. You may not have appropriate permissions to access the item

 

FSS Logs:

 

Farbar Service Scanner Version: 08-01-2014
Ran by Sage (administrator) on 21-01-2014 at 18:10:42
Running from "C:\Users\Sage\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
 
 
**** End of log ****
 
Minitoolbox Logs:
 
MiniToolBox by Farbar  Version: 18-12-2013
Ran by Sage (administrator) on 21-01-2014 at 18:12:35
Running from "C:\Users\Sage\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
TP-LINK 450Mbps Wireless N Adapter = Wireless Network Connection (Connected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Hardware not present)
Qualcomm Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Sage-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : TP-LINK 450Mbps Wireless N Adapter
   Physical Address. . . . . . . . . : F8-1A-67-1D-DE-54
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::58d6:3eb7:a113:59f2%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.15.150(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, January 21, 2014 3:06:30 PM
   Lease Expires . . . . . . . . . . : Wednesday, January 22, 2014 3:06:30 PM
   Default Gateway . . . . . . . . . : 192.168.15.1
   DHCP Server . . . . . . . . . . . : 192.168.15.1
   DHCPv6 IAID . . . . . . . . . . . : 318249575
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-58-85-A1-90-2B-34-DE-CA-D3
   DNS Servers . . . . . . . . . . . : 208.67.222.222
                                       208.67.220.20
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Qualcomm Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
   Physical Address. . . . . . . . . : 90-2B-34-DE-CA-D3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:3ceb:3207:b4a1:500c(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::3ceb:3207:b4a1:500c%12(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.{C05E9BE8-203E-4AC5-B56E-B5C9C42ABBE1}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  resolver1.opendns.com
Address:  208.67.222.222
 
Name:    google.com
Addresses:  2607:f8b0:4004:801::1005
 74.125.228.6
 74.125.228.8
 74.125.228.9
 74.125.228.7
 74.125.228.0
 74.125.228.1
 74.125.228.14
 74.125.228.5
 74.125.228.4
 74.125.228.3
 74.125.228.2
 
 
Pinging google.com [74.125.228.8] with 32 bytes of data:
Reply from 74.125.228.8: bytes=32 time=62ms TTL=52
Reply from 74.125.228.8: bytes=32 time=81ms TTL=52
 
Ping statistics for 74.125.228.8:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 62ms, Maximum = 81ms, Average = 71ms
Server:  resolver1.opendns.com
Address:  208.67.222.222
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.138.253.109
 98.139.183.24
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=120ms TTL=50
Reply from 206.190.36.45: bytes=32 time=120ms TTL=50
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 120ms, Maximum = 120ms, Average = 120ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 11...f8 1a 67 1d de 54 ......TP-LINK 450Mbps Wireless N Adapter
 10...90 2b 34 de ca d3 ......Qualcomm Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
  1...........................Software Loopback Interface 1
 12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0     192.168.15.1   192.168.15.150     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
     192.168.15.0    255.255.255.0         On-link    192.168.15.150    281
   192.168.15.150  255.255.255.255         On-link    192.168.15.150    281
   192.168.15.255  255.255.255.255         On-link    192.168.15.150    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link    192.168.15.150    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link    192.168.15.150    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 12     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 12     58 2001::/32                On-link
 12    306 2001:0:5ef5:79fb:3ceb:3207:b4a1:500c/128
                                    On-link
 11    281 fe80::/64                On-link
 12    306 fe80::/64                On-link
 12    306 fe80::3ceb:3207:b4a1:500c/128
                                    On-link
 11    281 fe80::58d6:3eb7:a113:59f2/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/21/2014 06:12:36 PM) (Source: ESENT) (User: )
Description: DllHost (2084) WebCacheLocal: Error -1032 (0xfffffbf8) occurred while opening logfile C:\Users\Sage\AppData\Local\Microsoft\Windows\WebCache\V01.log.
 
Error: (01/21/2014 06:12:36 PM) (Source: ESENT) (User: )
Description: DllHost (2084) WebCacheLocal: An attempt to open the file "C:\Users\Sage\AppData\Local\Microsoft\Windows\WebCache\V01.log" for read only access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).
 
Error: (01/21/2014 06:12:26 PM) (Source: ESENT) (User: )
Description: DllHost (2084) WebCacheLocal: Error -1032 (0xfffffbf8) occurred while opening logfile C:\Users\Sage\AppData\Local\Microsoft\Windows\WebCache\V01.log.
 
Error: (01/21/2014 06:12:26 PM) (Source: ESENT) (User: )
Description: DllHost (2084) WebCacheLocal: An attempt to open the file "C:\Users\Sage\AppData\Local\Microsoft\Windows\WebCache\V01.log" for read only access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).
 
Error: (01/21/2014 06:12:16 PM) (Source: ESENT) (User: )
Description: DllHost (2084) WebCacheLocal: Error -1032 (0xfffffbf8) occurred while opening logfile C:\Users\Sage\AppData\Local\Microsoft\Windows\WebCache\V01.log.
 
Error: (01/21/2014 06:12:16 PM) (Source: ESENT) (User: )
Description: DllHost (2084) WebCacheLocal: An attempt to open the file "C:\Users\Sage\AppData\Local\Microsoft\Windows\WebCache\V01.log" for read only access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).
 
Error: (01/21/2014 06:12:06 PM) (Source: ESENT) (User: )
Description: DllHost (2084) WebCacheLocal: Error -1032 (0xfffffbf8) occurred while opening logfile C:\Users\Sage\AppData\Local\Microsoft\Windows\WebCache\V01.log.
 
Error: (01/21/2014 06:12:06 PM) (Source: ESENT) (User: )
Description: DllHost (2084) WebCacheLocal: An attempt to open the file "C:\Users\Sage\AppData\Local\Microsoft\Windows\WebCache\V01.log" for read only access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).
 
Error: (01/21/2014 06:11:56 PM) (Source: ESENT) (User: )
Description: DllHost (2084) WebCacheLocal: Error -1032 (0xfffffbf8) occurred while opening logfile C:\Users\Sage\AppData\Local\Microsoft\Windows\WebCache\V01.log.
 
Error: (01/21/2014 06:11:56 PM) (Source: ESENT) (User: )
Description: DllHost (2084) WebCacheLocal: An attempt to open the file "C:\Users\Sage\AppData\Local\Microsoft\Windows\WebCache\V01.log" for read only access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).
 
 
System errors:
=============
Error: (01/20/2014 09:12:28 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (01/20/2014 09:12:28 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (01/20/2014 09:12:28 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (01/20/2014 09:10:20 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (01/20/2014 09:10:20 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (01/20/2014 09:10:20 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (01/20/2014 09:05:20 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (01/20/2014 09:05:20 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (01/20/2014 09:05:20 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (01/20/2014 09:03:14 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2014-01-05 19:55:05.770
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-01-05 19:55:05.727
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-01-05 19:55:05.683
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-01-05 19:55:05.639
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-01-05 19:55:05.595
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-01-05 19:55:05.551
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-01-05 19:55:05.507
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-01-05 19:55:05.463
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-01-05 19:55:05.419
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-01-05 19:55:05.376
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
@BIOS (Version: 2.28)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe After Effects CC (Version: 12.2.0)
Adobe Creative Cloud (Version: 2.3.0.322)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Photoshop CC (Version: 14.0)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Adobe Shockwave Player 12.0 (Version: 12.0.2.122)
Age of Mythology
AMD Accelerated Video Transcoding (Version: 13.20.100.30723)
AMD Catalyst Install Manager (Version: 8.0.915.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.80723.2017)
AMD Wireless Display v3.0 (Version: 1.0.0.10)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Application Profiles (Version: 2.0.4888.34279)
Arma 2: DayZ Mod
Arma 2: Operation Arrowhead Beta
Armagetron Advanced 0.2.8.3.2 (Version: 0.2.8.3.2)
Artemis Artemis (Version: 2.00.0)
ASIO4ALL (Version: 2.10)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 2.1.0.7)
ATI AVIVO64 Codecs (Version: 10.10.0.41001)
ATI Problem Report Wizard (Version: 3.0.745.0)
Audacity 2.0.5 (Version: 2.0.5)
AutoGreen B12.0206.1 (Version: 1.00.0000)
avast! Free Antivirus (Version: 9.0.2011)
Battlefield 1942 Multiplayer Demo
BattlEye for OA Uninstall
BattlEye Uninstall
Blender (Version: 2.67b)
Bonjour (Version: 3.0.0.10)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2013.0328.2218.38225)
Catalyst Control Center Graphics Previews Common (Version: 2013.0328.2218.38225)
Catalyst Control Center InstallProxy (Version: 2013.0723.1944.33607)
Catalyst Control Center Localization All (Version: 2013.0328.2218.38225)
CCC Help Chinese Standard (Version: 2013.0328.2217.38225)
CCC Help Chinese Traditional (Version: 2013.0328.2217.38225)
CCC Help Czech (Version: 2013.0328.2217.38225)
CCC Help Danish (Version: 2013.0328.2217.38225)
CCC Help Dutch (Version: 2013.0328.2217.38225)
CCC Help English (Version: 2013.0328.2217.38225)
CCC Help Finnish (Version: 2013.0328.2217.38225)
CCC Help French (Version: 2013.0328.2217.38225)
CCC Help German (Version: 2013.0328.2217.38225)
CCC Help Greek (Version: 2013.0328.2217.38225)
CCC Help Hungarian (Version: 2013.0328.2217.38225)
CCC Help Italian (Version: 2013.0328.2217.38225)
CCC Help Japanese (Version: 2013.0328.2217.38225)
CCC Help Korean (Version: 2013.0328.2217.38225)
CCC Help Norwegian (Version: 2013.0328.2217.38225)
CCC Help Polish (Version: 2013.0328.2217.38225)
CCC Help Portuguese (Version: 2013.0328.2217.38225)
CCC Help Russian (Version: 2013.0328.2217.38225)
CCC Help Spanish (Version: 2013.0328.2217.38225)
CCC Help Swedish (Version: 2013.0328.2217.38225)
CCC Help Thai (Version: 2013.0328.2217.38225)
CCC Help Turkish (Version: 2013.0328.2217.38225)
ccc-utility64 (Version: 2013.0328.2218.38225)
DayZ Commander (Version: 0.92.85)
Debut Video Capture Software (Version: 1.82)
Dota 2
Easy Tune 6 B12.1121.1 (Version: 1.00.0000)
EAX™ Unified (SHELL)
Elgato Game Capture HD (Version: 1.42.9.524)
Express Burn
Fast And Safe
FileZilla Client 3.7.3 (Version: 3.7.3)
FINAL FANTASY VIII
FL Studio 11
FlowStone FL 3.0
Fraps (remove only)
Free WMA to MP3 Converter 1.16
Game Capture HD v2.3.3.38 (Version: 2.3.3.38)
GameMaker: Studio
GameSpy Arcade
GIMP 2.8.4 (Version: 2.8.4)
Google Chrome (Version: 32.0.1700.76)
Google Drive (Version: 1.13.5782.599)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.3)
GS.Enabler (Version: 3.3.0.1124)
GTAIII
Half-Life 2 Deathmatch version 1821765 (Version: 1821765)
HandBrake 0.9.9.1 (Version: 0.9.9.1)
HydraVision (Version: 4.2.114.0)
IL Download Manager
IL Shared Libraries
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.5.235)
Intel® Trusted Connect Service Client (Version: 1.24.388.1)
iTunes (Version: 11.1.3.8)
Java 7 Update 25 (64-bit) (Version: 7.0.250)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Java SE Development Kit 7 Update 25 (64-bit) (Version: 1.7.0.250)
League of Legends (Version: 3.0.0)
Lost Saga
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Enterprise 2007 (Version: 12.0.4518.1014)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.4518.1014)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Zoo Tycoon
Midori 0.5.5 (Version: 0.5.5)
MotioninJoy Gamepad tool 0.7.1001 (Version: 0.7.1001)
MP3 Audio Recorder  (Version: )
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML4 Parser (Version: 1.0.0)
Neat Video v3.4.0 Demo plug-in for After Effects (64-bit)
Notepad++ (Version: 6.5.1)
Octodad
ON_OFF Charge B12.1025.1 (Version: 1.00.0001)
OverDrive Media Console (Version: 3.2.20)
Overwolf (Version: 0.45.266)
PaintTool SAI Ver.1
Pando Media Booster (Version: 2.6.0.7)
PDF Settings CC (Version: 12.0)
PlanetSide 2
Realtek HDMI Audio Driver for ATI (Version: 6.0.1.6519)
Realtek High Definition Audio Driver (Version: 6.0.1.6662)
ROBLOX Player for Sage
Samsung Data Migration (Version: 2.0)
Security Task Manager 1.8g (Version: 1.8g)
Skype™ 6.11 (Version: 6.11.102)
Sniper Elite V2
Steam (Version: 1.0.0.0)
SUPERAntiSpyware (Version: 5.7.1018)
swMSM (Version: 12.0.0.1)
Team Fortress 2
TeamSpeak 3 Client (Version: 3.0.13.1)
TP-LINK TL-WDN4800 Driver (Version: 1.3.1)
TP-LINK Wireless Configuration Utility (Version: 1.3.1)
TrackMania Nations Forever
Trapcode Suite 64-bit (Version: 11.0.3)
Unity (Version: )
Unity Web Player (Version: )
VLC media player 2.0.1 (Version: 2.0.1)
Vuze (Version: 5.1.0.0)
Warframe
World of Tanks
Xvid Video Codec (Version: 1.3.2)
 
========================= Devices: ================================
 
Name: Microsoft Virtual WiFi Miniport Adapter
Description: Microsoft Virtual WiFi Miniport Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: vwifimp
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 26%
Total physical RAM: 8153.06 MB
Available physical RAM: 6031.25 MB
Total Pagefile: 16304.3 MB
Available Pagefile: 13737.5 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.53 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:111.79 GB) (Free:28.16 GB) NTFS
3 Drive e: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.03 GB) NTFS
4 Drive f: () (Fixed) (Total:465.66 GB) (Free:97.01 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\SAGE-PC
 
Administrator            Guest                    Sage                     
 
 
**** End of log ****
 
MBAM gives me this error when i hit finish at the end or installation:
 
Unable to execute file:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
CreateProcess failed; code 2.
The system cannot find the file specified.
 
MBAM Anti-Rookit gives me this error:
 
The procedure entry point ??1QWidget@@UAE@XZ could not be 
located in the dynamic library QtGui4.dll.
 
Rkill Rkill 2.6.5 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 01/21/2014 06:20:32 PM in x64 mode.
Windows Version: Windows 7 Professional Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\ProgramData\{$6666-4448-3690-4432-8983$}\nacl64.exe (PID: 2224) [AU-HEUR]
 * C:\Users\Sage\AppData\Local\Temp\is-EC86L.tmp\mbam-setup-1.75.0.1300 (2).tmp (PID: 4024) [T-HEUR]
 * C:\Users\Sage\AppData\Local\Temp\is-U00IS.tmp\mbam-setup-1.75.0.1300 (2).tmp (PID: 4228) [T-HEUR]
 * C:\Users\Sage\Downloads\SecurityCheck (2).exe (PID: 4512) [UP-HEUR]
 
4 proccesses terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Backup Registry file created at:
 C:\Users\Sage\Desktop\rkill\rkill-01-21-2014-06-20-36.reg
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Modified HKCU\...\Winlogon: [Shell] => C:\Users\Sage\AppData\Roaming\reader\reader.exe,explorer.exe
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 01/21/2014 06:20:49 PM
Execution time: 0 hours(s), 0 minute(s), and 17 seconds(s)
 
Thanks for helping


#4 Broni

Broni

    The Coolest BC Computer


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Posted 21 January 2014 - 06:36 PM

This is your most likely culprit:

Modified HKCU\...\Winlogon: [Shell] => C:\Users\Sage\AppData\Roaming\reader\reader.exe,explorer.exe

However I can't fix it using tools allowed in this forum.

You may have even more issues.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#5 BobTheCow

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Posted 21 January 2014 - 07:17 PM

Thank You Broni For Help, I've Followed Your Instructions and Posted A New Topic! :)



#6 Broni

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Posted 21 January 2014 - 07:26 PM

p22003888.gif


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