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Windows 7 won't boot


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#1 fishp23

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Posted 21 January 2014 - 10:29 AM

My Dell Inspiron E15 running Windows 7 Home Premium edition won't boot any longer.  I think the issue started when I attempted to update the drivers for the laptop's blutooth device.  When I power up the computer I now get the Dell screen and a Windows Boot Manager error:

 

Windows failed to start.  A recent hardware or software change might be the cause.  To fix the problem:

 

1. Insert your Windows installation disc and restart your computer.

2. Choose your language settings, and then click "Next."

3. Click "Repair your computer."

 

If you do not have this disc, contact your system administrator or computer manufacturer for assistance.  

 

File: \Boot\BCD

Status: 0xc000000f

Info: An error occurred while attempting to read the boot configuration data.  

 

 

 

I bought my laptop at Best Buy and it has a legit copy of Windows 7 that came installed on the laptop, but it did not come with a Windows 7 installation CD.  This computer is 2-3 years old so I vaguely remember the laptop not coming with an install CD and thought I may have made one when I first started using it but can't seem to locate it if I did.  Therefore, I do not have an install CD that came with the computer.  

 

My main goal is to get the data off the computer so I'd rather not re-install and lose all my data, so I'd appreciate any help in getting my computer back up and running, even if it is only to copy the data (I know I should have backed up the data, which I typically do, but it's been a while).  

 

Thanks in advance



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#2 dc3

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Posted 21 January 2014 - 10:36 AM

I would suggest doing a Repair Installation.  The instructions below include a download for a Windows 7 ISO image which can be used to create a installation disc.

 

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
4a)  Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 
imageburn11_zpse44f577b.png
 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Edited by dc3, 21 January 2014 - 10:41 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 KingdomSeeker

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Posted 21 January 2014 - 10:42 AM

I was suggesting the same as Arachibutyrophobia at the same time So I am editing it out.


Edited by KingdomSeeker, 21 January 2014 - 10:44 AM.


#4 fishp23

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Posted 21 January 2014 - 10:50 AM

Arachibutyrophobia and KingdomSeeker, thank you both for the reply.  I already have Active ISO Burner on another computer, can I use that to burn ISO image of Windows 7 SP1 instead of ImgBurn?

 

Also, how do I tell which download I will need?

 

 


Edited by fishp23, 21 January 2014 - 10:52 AM.


#5 dc3

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Posted 21 January 2014 - 10:59 AM

Yes, you can use what ever program you wish, you can even use the application in Windows 7 to do this.

 

The x86 is the 32-bit version, the x64 is the 64-bit version.  You will need to choose the version which matches yours.

 

If you do not know if your operating system is a 32-bit or 64-bit go to the search box in the start menu and type System, click on System under Programs.  When System Information opens it should show the System Summary.  To find what version it is scroll down to System Type, it will be listed there.


Edited by dc3, 21 January 2014 - 11:07 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 fishp23

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Posted 21 January 2014 - 11:48 AM

Yes, you can use what ever program you wish, you can even use the application in Windows 7 to do this.

 

The x86 is the 32-bit version, the x64 is the 64-bit version.  You will need to choose the version which matches yours.

 

If you do not know if your operating system is a 32-bit or 64-bit go to the search box in the start menu and type System, click on System under Programs.  When System Information opens it should show the System Summary.  To find what version it is scroll down to System Type, it will be listed there.

 

I can't start up my computer to get the start menu.  Basically, the only thing I can get to is DOS.  



#7 fishp23

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Posted 21 January 2014 - 11:56 AM

 

Yes, you can use what ever program you wish, you can even use the application in Windows 7 to do this.

 

The x86 is the 32-bit version, the x64 is the 64-bit version.  You will need to choose the version which matches yours.

 

If you do not know if your operating system is a 32-bit or 64-bit go to the search box in the start menu and type System, click on System under Programs.  When System Information opens it should show the System Summary.  To find what version it is scroll down to System Type, it will be listed there.

 

I can't start up my computer to get the start menu.  Basically, the only thing I can get to is DOS.  

 

 

 

I just found a document in the box that says it's 64 bit.  



#8 dc3

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Posted 21 January 2014 - 12:02 PM

Have you tried to boot into Safe Mode?

 

If you need instructions...  immediately after pressing the power button start tapping the F8 key.  The Advanced Boot Options will open, use the up or down key to navigate to the Safe Mode option you wish to use, then press the Enter key.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 fishp23

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Posted 21 January 2014 - 01:01 PM

Have you tried to boot into Safe Mode?

 

If you need instructions...  immediately after pressing the power button start tapping the F8 key.  The Advanced Boot Options will open, use the up or down key to navigate to the Safe Mode option you wish to use, then press the Enter key.

 

 

I have tried to boot to safe mode but it would go directly to the windows repair tool.  And the repair tool could not repair the problem.  



#10 fishp23

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Posted 21 January 2014 - 01:23 PM

 

Have you tried to boot into Safe Mode?

 

If you need instructions...  immediately after pressing the power button start tapping the F8 key.  The Advanced Boot Options will open, use the up or down key to navigate to the Safe Mode option you wish to use, then press the Enter key.

 

 

I have tried to boot to safe mode but it would go directly to the windows repair tool.  And the repair tool could not repair the problem.  

 

 

dc3,

 

I was able to work through the steps of the initial plan that you posted. However, I received the following message during Startup Repair on step 8b:

 

"Startup repair could not detect a problem."

"If you have recently attached a device to this computer, such as a camera or portable music player, remove it and restart your computer.  If you continue to see this message, contact your system administrator or computer manufacturer for assistance."

 

When I click on the View diagnostic and repair details all of the tests show completed successfully and the root cause found is "Boot status indicates that the OS booted successfully."


Edited by fishp23, 21 January 2014 - 01:25 PM.


#11 dc3

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Posted 21 January 2014 - 01:33 PM

Go back to 7b and choose Command Prompt.  Type chkdsk /r and press the Enter key and follow the prompts.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 fishp23

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Posted 21 January 2014 - 01:44 PM

Go back to 7b and choose Command Prompt.  Type chkdsk /r and press the Enter key and follow the prompts.

 

 

I will try that next.  I wanted to post something new that I found when trying to boot from hard drive:

 

Diagnostics and repair details:

Root cause found:

-----------------------------------------

Boot critical file C:\Windows\system32\drivers\msahci.sys is corrupt.  

 

 

Repair action: File repair

Result: Failed. Error code = 0x2

Time taken = 5320 ms

 

Repair action: System files integrity check and repair

Result: Failed. Error code = 0x2

Time taken = 4570 ms



#13 fishp23

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Posted 21 January 2014 - 01:51 PM

Go back to 7b and choose Command Prompt.  Type chkdsk /r and press the Enter key and follow the prompts.

 

Here are the results:

 

X:\Sources>chkdsk /r

The type of file system is NTFS.

Cannot lock current drive.

Windows cannot run disk checking on this volume because it is write protected.  



#14 dc3

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Posted 21 January 2014 - 02:36 PM

Type the following in the command prompt  chkdsk c: /r /x


Edited by dc3, 21 January 2014 - 02:37 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 fishp23

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Posted 21 January 2014 - 05:09 PM

Type the following in the command prompt  chkdsk c: /r /x

 

This time CHKDSK ran 5 stages:

The type of the file system is NTFS.

Volume label is OS.

 

CHKDSK is verifying files (stage 1 of 5)

- 378880 file records processed

File verification completed

-683 large file records processed

-0 bad file records processed

-0 EA records processed

-0 reparse records processed

 

CHKDSK si verifying indexes (stage 2 of 5)

-423186 index entries processed

Index verification completed

-0 unindexed files scanned

-0 unindexed files recovered

 

CHKDSK is verifying security descriptors (stage 3 of 5)

-378880 file SDs/SIDs processed

Security descriptor verification completed

-22145 data files processed

CHKDSK is verifying Usn Journal

-35162928 USN bytes processed

Usn Journal Verification completed

 

CHKDSK is verifying file data (stage 4 of 5)

-378864 files processed

File data verification is completed

 

CHKDSK is verifying free space (stage 5 of 5)

-170144011 free clusters processed

Free space verification is complete

 

CHKDSK discovered free space marked as allocated in the master file table (MFG) bitmap

CHKDSK discovered free space marked as allocated in the volume bitmap

Windows has made corrections to the file system

 

717110135 KB total disk space

35964300 KB in 79924 files

66496 KB in 22155 indexes

0 KB in bad sectors

503291 KB in use by the system

680576048 KB available on disk

 

4096 bytes in each allocation units

179277533 total allocation units on disk

170144012 allocation units available on disk

Failed to transfer logged messages to the event log with status 50






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