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HP x476dw mfp faulting application rundll32.exe


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#1 chrissant2003

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Posted 21 January 2014 - 09:13 AM

Hi there,

I have a customer that i installed an xp pro pc to use as a server/workstation and set up an HP Printer x476DW MFP and i am not 100% sure why but all of a sudden i am getting a RunDLL32.exe error and when i look at the event viewer i am seeing an error " Faulting application rundll32.exe, version 5.1.2600.5512, faulting module hpstatusbl.dll, version 29.1.973.39397, fault address 0x001a8e1f

I also been getting a pop up error:

RunDLL32exe - Application error

The instruction at "0x00730055" referenced memory at "0x00730055". The memory could not be written.

Any thoughts??

Any help would be appreciated. Thanks!!!



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#2 hamluis

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Posted 21 January 2014 - 04:15 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 chrissant2003

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Posted 22 January 2014 - 10:21 AM

Hi there Louis, this is the link for the speccy report:

http://speccy.piriform.com/results/cTZ5OXnzKG433KUmGMy3pev

 

Here is the minitoolbox report...

 

MiniToolBox by Farbar  Version: 18-12-2013

Ran by owner (administrator) on 22-01-2014 at 10:09:19

Running from "C:\Documents and Settings\owner\Desktop"

Microsoft Windows XP Professional Service Pack 3 (X86)

Boot Mode: Normal

***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (01/22/2014 09:38:22 AM) (Source: Application Error) (User: )

Description: Faulting application rundll32.exe, version 5.1.2600.5512, faulting module hpstatusbl.dll, version 29.1.973.39397, fault address 0x001a8e1f.

Processing media-specific event for [rundll32.exe!ws!]

 

Error: (01/22/2014 09:30:44 AM) (Source: Application Error) (User: )

Description: Faulting application rundll32.exe, version 5.1.2600.5512, faulting module hpstatusbl.dll, version 29.1.973.39397, fault address 0x001a8e1f.

Processing media-specific event for [rundll32.exe!ws!]

 

Error: (01/22/2014 09:22:52 AM) (Source: Application Error) (User: )

Description: Faulting application rundll32.exe, version 5.1.2600.5512, faulting module hpstatusbl.dll, version 29.1.973.39397, fault address 0x001a8e1f.

Processing media-specific event for [rundll32.exe!ws!]

 

Error: (01/21/2014 04:40:20 PM) (Source: LogMeIn) (User: NT AUTHORITY)

Description: Exiting: The service control dispatcher has failed unexpectedly.

 

Error: (01/21/2014 03:49:51 PM) (Source: Application Error) (User: )

Description: Faulting application rundll32.exe, version 5.1.2600.5512, faulting module hpstatusbl.dll, version 29.1.973.39397, fault address 0x001a8e1f.

Processing media-specific event for [rundll32.exe!ws!]

 

Error: (01/21/2014 02:59:17 PM) (Source: Application Error) (User: )

Description: Faulting application rundll32.exe, version 5.1.2600.5512, faulting module hpstatusbl.dll, version 29.1.973.39397, fault address 0x001a8e1f.

Processing media-specific event for [rundll32.exe!ws!]

 

Error: (01/21/2014 11:05:56 AM) (Source: Application Error) (User: )

Description: Faulting application rundll32.exe, version 5.1.2600.5512, faulting module hpstatusbl.dll, version 29.1.973.39397, fault address 0x001a8e1f.

Processing media-specific event for [rundll32.exe!ws!]

 

Error: (01/21/2014 08:52:59 AM) (Source: Application Error) (User: )

Description: Faulting application rundll32.exe, version 5.1.2600.5512, faulting module hpstatusbl.dll, version 29.1.973.39397, fault address 0x001a8e1f.

Processing media-specific event for [rundll32.exe!ws!]

 

Error: (01/21/2014 08:22:19 AM) (Source: Application Error) (User: )

Description: Faulting application rundll32.exe, version 5.1.2600.5512, faulting module hpstatusbl.dll, version 29.1.973.39397, fault address 0x001a8e1f.

Processing media-specific event for [rundll32.exe!ws!]

 

Error: (01/15/2014 03:10:33 PM) (Source: Application Error) (User: )

Description: Faulting application rundll32.exe, version 5.1.2600.5512, faulting module hpstatusbl.dll, version 29.1.973.39397, fault address 0x001a8e1f.

Processing media-specific event for [rundll32.exe!ws!]

 

 

System errors:

=============

Error: (01/20/2014 05:37:56 PM) (Source: 0) (User: )

Description: \Device\HarddiskVolumeShadowCopy2C:E:

 

 

Microsoft Office Sessions:

=========================

 

=========================== Installed Programs ============================

 

32 Bit HP CIO Components Installer (Version: 13.1.2)

Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)

Adobe Reader XI (11.0.06) (Version: 11.0.06)

Adobe Shockwave Player 12.0 (Version: 12.0.3.133)

Bing Bar (Version: 7.3.124.0)

Carbonite (Version: 5.5.0 build 3621  (Oct-10-2013))

Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)

HP Officejet Pro X476dw MFP Basic Device Software (Version: 29.1.973.39397)

HP Officejet Pro X476dw MFP Help (Version: 29.0.0)

HP Update (Version: 5.005.000.002)

I.R.I.S. OCR (Version: 12.3.4.0)

Intel® Graphics Media Accelerator Driver (Version: 6.14.10.5400)

LogMeIn (Version: 4.1.3268)

Microsoft .NET Framework 1.1 (Version: 1.1.4322)

Microsoft .NET Framework 1.1 Security Update (KB2833941)

Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)

Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)

Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)

Microsoft .NET Framework 4 Extended (Version: 4.0.30319)

Microsoft Application Error Reporting (Version: 12.0.6012.5000)

Microsoft Office 2007 Service Pack 3 (SP3)

Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)

Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Professional Plus 2007 (Version: 12.0.6612.1000)

Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)

Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)

Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Security Client (Version: 4.4.0304.0)

Microsoft Security Essentials (Version: 4.4.304.0)

Microsoft Software Update for Web Folders  (English) 12 (Version: 12.0.6612.1000)

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)

Product Improvement Study for HP Officejet Pro X476dw MFP (Version: 29.1.973.39397)

REALTEK GbE & FE Ethernet PCI-E NIC Driver (Version: 1.35.0000)

Realtek High Definition Audio Driver (Version: 5.10.0.6839)

Seagate Dashboard 2.0 (Version: 2.2.29.0)

swMSM (Version: 12.0.0.1)

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)

Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)

Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)

Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)

Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition

Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition

Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2850085) 32-Bit Edition

Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)

Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)

Update for Windows XP (KB2345886) (Version: 1)

Update for Windows XP (KB2467659) (Version: 1)

Update for Windows XP (KB2492386) (Version: 1)

Update for Windows XP (KB2661254-v2) (Version: 2)

Update for Windows XP (KB2749655) (Version: 1)

Update for Windows XP (KB2808679) (Version: 1)

Update for Windows XP (KB2863058) (Version: 1)

Update for Windows XP (KB2904266) (Version: 1)

Update for Windows XP (KB898461) (Version: 1)

Update for Windows XP (KB951978) (Version: 1)

Update for Windows XP (KB955759) (Version: 1)

Update for Windows XP (KB968389) (Version: 1)

Update for Windows XP (KB971029) (Version: 1)

Update for Windows XP (KB973815) (Version: 1)

WebFldrs XP (Version: 9.50.7523)

Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)

Windows Genuine Advantage Validation Tool (KB892130)

Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)

Windows Internet Explorer 8 (Version: 20090308.140743)

 

========================= Memory info: ===================================

 

Percentage of memory in use: 24%

Total physical RAM: 3479.33 MB

Available physical RAM: 2614.52 MB

Total Pagefile: 5362.41 MB

Available Pagefile: 4605.89 MB

Total Virtual: 2047.88 MB

Available Virtual: 1973.77 MB

 

========================= Partitions: =====================================

 

1 Drive c: () (Fixed) (Total:931.5 GB) (Free:910.49 GB) NTFS

3 Drive e: (Seagate Backup Plus Drive) (Fixed) (Total:1863.01 GB) (Free:1698.02 GB) NTFS

 

========================= Users: ========================================

 

User accounts for \\SERVER-JANPRO

 

Administrator            ASPNET                   Guest                   

HelpAssistant            LogMeInRemoteUser        owner                   

SUPPORT_388945a0         

 

 

**** End of log ****

 

Looking forward your response...Thanks!!!

 



#4 chrissant2003

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Posted 11 February 2014 - 11:40 AM

I haven't heard anything back from you, any other thoughts?[

Thank You


Edited by hamluis, 11 February 2014 - 12:38 PM.


#5 hamluis

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Posted 11 February 2014 - 01:00 PM

My apologies...I didn't pick up the response in January.

 

In the interim...did you uninstall the printer, since it seems to be the cause of the error occurrence, if I am interpreting correctly?

 

Can you post a new MTB log?  I'm curious as to whether there are more shadow copy errors.

 

Louis



#6 TsVk!

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Posted 14 February 2014 - 07:25 PM

In the interim...did you uninstall the printer, since it seems to be the cause of the error occurrence, if I am interpreting correctly?

 That's exactly how it reads to me also...






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