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BSOD occurs whenever I run utorrent on Windows 8.1. Please help


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6 replies to this topic

#1 JadziaK

JadziaK

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Posted 21 January 2014 - 06:42 AM

I updated my Asus S46C laptop to Windows 8.1 since last Dec. Recently, I keep getting the BSOD whenever I run utorrent on the laptop. Please help. Thanks.

 

http://www.sendspace.com/file/ns1lnc

 

MiniToolBox by Farbar  Version: 18-12-2013
Ran by Ming Wai (administrator) on 21-01-2014 at 19:37:10
Running from "C:\Users\Dorcas Kwok\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/21/2014 06:58:34 PM) (Source: irstrtsv) (User: )
Description: irstrtsvError: Unable to obtain an interface instance for the driver interface. No more data is available.
 
Error: (01/21/2014 06:46:54 PM) (Source: C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe) (User: )
Description: C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exeCan't get user token [1008]
 
Error: (01/20/2014 04:33:58 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 52423688
 
Error: (01/20/2014 04:33:58 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 52423688
 
Error: (01/20/2014 04:33:58 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (01/20/2014 02:00:14 AM) (Source: irstrtsv) (User: )
Description: irstrtsvError: Unable to obtain an interface instance for the driver interface. No more data is available.
 
Error: (01/20/2014 01:08:09 AM) (Source: Application Error) (User: )
Description: Faulting application name: igfxext.exe, version: 8.15.10.3308, time stamp: 0x52379d21
Faulting module name: igfxext.exe, version: 8.15.10.3308, time stamp: 0x52379d21
Exception code: 0xc0000417
Fault offset: 0x000000000002a6ac
Faulting process id: 0x288
Faulting application start time: 0xigfxext.exe0
Faulting application path: igfxext.exe1
Faulting module path: igfxext.exe2
Report Id: igfxext.exe3
Faulting package full name: igfxext.exe4
Faulting package-relative application ID: igfxext.exe5
 
Error: (01/20/2014 01:07:57 AM) (Source: Application Error) (User: )
Description: Faulting application name: igfxext.exe, version: 8.15.10.3308, time stamp: 0x52379d21
Faulting module name: igfxext.exe, version: 8.15.10.3308, time stamp: 0x52379d21
Exception code: 0xc0000417
Fault offset: 0x000000000002a6ac
Faulting process id: 0x19d8
Faulting application start time: 0xigfxext.exe0
Faulting application path: igfxext.exe1
Faulting module path: igfxext.exe2
Report Id: igfxext.exe3
Faulting package full name: igfxext.exe4
Faulting package-relative application ID: igfxext.exe5
 
Error: (01/20/2014 01:07:53 AM) (Source: Application Error) (User: )
Description: Faulting application name: igfxext.exe, version: 8.15.10.3308, time stamp: 0x52379d21
Faulting module name: igfxext.exe, version: 8.15.10.3308, time stamp: 0x52379d21
Exception code: 0xc0000417
Fault offset: 0x000000000002a6ac
Faulting process id: 0x1aa4
Faulting application start time: 0xigfxext.exe0
Faulting application path: igfxext.exe1
Faulting module path: igfxext.exe2
Report Id: igfxext.exe3
Faulting package full name: igfxext.exe4
Faulting package-relative application ID: igfxext.exe5
 
Error: (01/20/2014 01:07:48 AM) (Source: Application Error) (User: )
Description: Faulting application name: igfxext.exe, version: 8.15.10.3308, time stamp: 0x52379d21
Faulting module name: igfxext.exe, version: 8.15.10.3308, time stamp: 0x52379d21
Exception code: 0xc0000417
Fault offset: 0x000000000002a6ac
Faulting process id: 0xaac
Faulting application start time: 0xigfxext.exe0
Faulting application path: igfxext.exe1
Faulting module path: igfxext.exe2
Report Id: igfxext.exe3
Faulting package full name: igfxext.exe4
Faulting package-relative application ID: igfxext.exe5
 
 
System errors:
=============
Error: (01/21/2014 07:23:47 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (01/21/2014 07:15:56 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Platform Services service failed to start due to the following error: 
%%1053
 
Error: (01/21/2014 07:15:56 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Platform Services service to connect.
 
Error: (01/21/2014 07:15:56 PM) (Source: Service Control Manager) (User: )
Description: The McAfee OOBE Service2 service failed to start due to the following error: 
%%1053
 
Error: (01/21/2014 07:15:56 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee OOBE Service2 service to connect.
 
Error: (01/21/2014 07:15:14 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:47:36 PM on ?1/?21/?2014 was unexpected.
 
Error: (01/21/2014 06:50:45 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (01/21/2014 06:47:49 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Platform Services service failed to start due to the following error: 
%%1053
 
Error: (01/21/2014 06:47:49 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Platform Services service to connect.
 
Error: (01/21/2014 06:47:49 PM) (Source: Service Control Manager) (User: )
Description: The McAfee OOBE Service2 service failed to start due to the following error: 
%%1053
 
 
Microsoft Office Sessions:
=========================
Error: (01/21/2014 06:58:34 PM) (Source: irstrtsv)(User: )
Description: irstrtsvError: Unable to obtain an interface instance for the driver interface. No more data is available.
 
Error: (01/21/2014 06:46:54 PM) (Source: C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe)(User: )
Description: C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exeCan't get user token [1008]
 
Error: (01/20/2014 04:33:58 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 52423688
 
Error: (01/20/2014 04:33:58 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 52423688
 
Error: (01/20/2014 04:33:58 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (01/20/2014 02:00:14 AM) (Source: irstrtsv)(User: )
Description: irstrtsvError: Unable to obtain an interface instance for the driver interface. No more data is available.
 
Error: (01/20/2014 01:08:09 AM) (Source: Application Error)(User: )
Description: igfxext.exe8.15.10.330852379d21igfxext.exe8.15.10.330852379d21c0000417000000000002a6ac28801cf153906d6aca4C:\WINDOWS\system32\igfxext.exeC:\WINDOWS\system32\igfxext.exe4494fdd3-812c-11e3-bebe-dc85de9dff00
 
Error: (01/20/2014 01:07:57 AM) (Source: Application Error)(User: )
Description: igfxext.exe8.15.10.330852379d21igfxext.exe8.15.10.330852379d21c0000417000000000002a6ac19d801cf1539003c3f93C:\WINDOWS\system32\igfxext.exeC:\WINDOWS\system32\igfxext.exe3dfe3ae2-812c-11e3-bebe-dc85de9dff00
 
Error: (01/20/2014 01:07:53 AM) (Source: Application Error)(User: )
Description: igfxext.exe8.15.10.330852379d21igfxext.exe8.15.10.330852379d21c0000417000000000002a6ac1aa401cf1538fd61ef24C:\WINDOWS\system32\igfxext.exeC:\WINDOWS\system32\igfxext.exe3b24fc12-812c-11e3-bebe-dc85de9dff00
 
Error: (01/20/2014 01:07:48 AM) (Source: Application Error)(User: )
Description: igfxext.exe8.15.10.330852379d21igfxext.exe8.15.10.330852379d21c0000417000000000002a6acaac01cf1538fa8490fcC:\WINDOWS\system32\igfxext.exeC:\WINDOWS\system32\igfxext.exe3847ec17-812c-11e3-bebe-dc85de9dff00
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-01-18 04:15:03.778
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-01-14 00:07:44.121
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-25 18:44:24.991
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-17 14:20:45.547
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-14 08:27:57.527
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-13 02:04:26.548
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-12 01:59:31.968
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-12 01:29:25.654
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-05-11 03:32:14.903
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-05-11 03:32:12.876
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.2.30303)
7-Zip 9.22 (x64 edition) (Version: 9.22.00.0)
Adobe Acrobat XI Pro (Version: 11.0.06)
Adobe AIR (Version: 3.9.0.1030)
Adobe Digital Editions 2.0 (Version: 2.0.1)
Adobe Download Assistant (Version: 1.2.6)
Adobe Reader X (10.1.9) MUI (Version: 10.1.9)
Adobe Shockwave Player 12.0 (Version: 12.0.4.144)
Album Art Downloader XUI 0.45 (Version: 0.45)
Amazon Cloud Player (Version: 1.7.0.344)
Amazon Kindle
A-PDF Restrictions Remover
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Ask Toolbar (Version: 12.10.0.19)
ASUS EzLink Utility (Version: 1.00.09)
ASUS Instant Connect (Version: 1.2.8)
ASUS InstantOn (Version: 3.0.5)
ASUS LifeFrame3 (Version: 3.1.9)
ASUS Live Update (Version: 3.1.9)
ASUS Power4Gear Hybrid (Version: 2.0.4)
ASUS Smart Gesture (Version: 1.0.35)
ASUS Splendid Video Enhancement Technology (Version: 1.03.0004)
ASUS Tutor (Version: 1.0.6)
ASUS USB Charger Plus (Version: 2.1.5)
ASUS Virtual Camera (Version: 1.0.26)
ASUS WebStorage Sync Agent (Version: 1.1.9.120)
ASUSDVD (Version: 10.0.5022.52)
ATK Package (Version: 1.0.0023)
BBC iPlayer Downloads (Version: 1.4.1)
Bonjour (Version: 3.0.0.10)
calibre 64bit (Version: 1.15.0)
Classic Shell (Version: 4.0.2)
CyberLink LabelPrint 2.5 (Version: 2.5.5415)
CyberLink Power2Go (Version: 7.0.0.2914)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Definition Update for Microsoft Office 2013 (KB2760587) 32-Bit Edition
DisplayLink Core Software (Version: 7.4.51572.0)
DisplayLink Graphics (Version: 7.4.51587.0)
DriverTuner 3.1.0.1 (Version: 3.1.0.1)
Dropbox (Version: 2.4.7)
ExpressCache (Version: 1.0.86)
Freemake Audio Converter version 1.1.0 (Version: 1.1.0)
Freemake Video Converter version 4.0.1 (Version: 4.0.1)
GeForce Experience NvStream Client Components (Version: 1.6.28)
Google Chrome (Version: 32.0.1700.76)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.3)
Intel® Dynamic Platform and Thermal Framework (Version: 6.0.5.1080)
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® Processor Graphics (Version: 10.18.10.3308)
Intel® Rapid Start Technology (Version: 2.1.0.1002)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Intel® Trusted Connect Service Client (Version: 1.24.388.1)
iTunes (Version: 11.0.2.26)
Java 7 Update 17 (64-bit) (Version: 7.0.170)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Junk Mail filter update (Version: 16.4.3508.0205)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft Access MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Access Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft DCF MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Excel MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Groove MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft InfoPath MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Lync MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office (Version: 14.0.6120.5004)
Microsoft Office 64-bit Components 2013 (Version: 15.0.4420.1017)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office OSM MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office OSM UX MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2013 (Version: 15.0.4420.1017)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - English (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - Español (Version: 15.0.4420.1017)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft OneNote MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Outlook MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft PowerPoint MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Publisher MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft SkyDrive (Version: 16.4.6013.0910)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Word MUI (English) 2013 (Version: 15.0.4420.1017)
Movie Maker (Version: 16.4.3508.0205)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
MyFreeCodec
NVIDIA Control Panel 332.21 (Version: 332.21)
NVIDIA GeForce Experience 1.8.1 (Version: 1.8.1)
NVIDIA Graphics Driver 332.21 (Version: 332.21)
NVIDIA Install Application (Version: 2.1002.142.992)
NVIDIA LED Visualizer 1.0 (Version: 1.0)
NVIDIA Network Service (Version: 1.0)
NVIDIA Optimus Update 10.11.15 (Version: 10.11.15)
NVIDIA PhysX (Version: 9.13.0725)
NVIDIA PhysX System Software 9.13.0725 (Version: 9.13.0725)
NVIDIA ShadowPlay 10.11.15 (Version: 10.11.15)
NVIDIA Update 10.11.15 (Version: 10.11.15)
NVIDIA Update Core (Version: 10.11.15)
NVIDIA Virtual Audio 1.2.19 (Version: 1.2.19)
Outils de vérification linguistique 2013 de Microsoft Office - Français (Version: 15.0.4420.1017)
Photo Gallery (Version: 16.4.3508.0205)
PrintHand Client 1.0.07 (Version: 1.0.7.0)
Qualcomm Atheros Bluetooth Suite (64) (Version: 8.0.0.212)
Qualcomm Atheros Client Installation Program (Version: 10.0)
Realtek Ethernet Controller Driver (Version: 8.3.730.2012)
Realtek High Definition Audio Driver (Version: 6.0.1.6733)
Realtek PCIE Card Reader (Version: 6.1.8400.27023)
Samsung Kies (Version: 2.3.3.12085_7)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.23.0)
SceneSwitch (Version: 1.0.16)
Search Protection (Version: 7.5.0.1)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Shared C Run-time for x64 (Version: 10.0.0)
SHIELD Streaming (Version: 1.6.85)
Skype Click to Call (Version: 6.13.13771)
Skype™ 6.3 (Version: 6.3.105)
Speccy (Version: 1.24)
swMSM (Version: 12.0.0.1)
System Requirements Lab for Intel (Version: 4.5.15.0)
Update for CHS Microsoft IME HAP Dictionary (Version: 16.0.669.1)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Access 2013 (KB2768008) 32-Bit Edition
Update for Microsoft Access 2013 (KB2827233) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft InfoPath 2013 (KB2837648) 32-Bit Edition
Update for Microsoft Lync 2013 (KB2817678) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2013 (KB2726954) 32-Bit Edition
Update for Microsoft Office 2013 (KB2726996) 32-Bit Edition
Update for Microsoft Office 2013 (KB2738038) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760224) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760242) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760267) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760539) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760553) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760610) 32-Bit Edition
Update for Microsoft Office 2013 (KB2767845) 32-Bit Edition
Update for Microsoft Office 2013 (KB2768016) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817314) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817316) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817490) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817626) 32-Bit Edition
Update for Microsoft Office 2013 (KB2826004) 32-Bit Edition
Update for Microsoft Office 2013 (KB2827225) 32-Bit Edition
Update for Microsoft Office 2013 (KB2827227) 32-Bit Edition
Update for Microsoft Office 2013 (KB2827230) 32-Bit Edition
Update for Microsoft Office 2013 (KB2827239) 32-Bit Edition
Update for Microsoft Office 2013 (KB2837626) 32-Bit Edition
Update for Microsoft Office 2013 (KB2837637) 32-Bit Edition
Update for Microsoft Office 2013 (KB2837638) 32-Bit Edition
Update for Microsoft Office 2013 (KB2837655) 32-Bit Edition
Update for Microsoft Office 2013 (KB2850066) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft OneNote 2013 (KB2850063) 32-Bit Edition
Update for Microsoft Outlook 2013 (KB2850061) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2767850) 32-Bit Edition
Update for Microsoft Project 2013 (KB2727085) 32-Bit Edition
Update for Microsoft Publisher 2013 (KB2837635) 32-Bit Edition
Update for Microsoft SkyDrive Pro (KB2817495) 32-Bit Edition
Update for Microsoft SkyDrive Pro (KB2837652) 32-Bit Edition
Update for Microsoft Visio 2013 (KB2817306) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2768338) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
Update for Microsoft Word 2013 (KB2837647) 32-Bit Edition
VLC media player 2.1.1 (Version: 2.1.1)
Windows Driver Package - ASUS (ATP) Mouse  (10/29/2012 1.0.0.148) (Version: 10/29/2012 1.0.0.148)
Windows Live Communications Platform (Version: 16.4.3508.0205)
Windows Live Essentials (Version: 16.4.3508.0205)
Windows Live Installer (Version: 16.4.3508.0205)
Windows Live Mail (Version: 16.4.3508.0205)
Windows Live MIME IFilter (Version: 16.4.3508.0205)
Windows Live Photo Common (Version: 16.4.3508.0205)
Windows Live PIMT Platform (Version: 16.4.3508.0205)
Windows Live SOXE (Version: 16.4.3508.0205)
Windows Live SOXE Definitions (Version: 16.4.3508.0205)
Windows Live UX Platform (Version: 16.4.3508.0205)
Windows Live UX Platform Language Pack (Version: 16.4.3508.0205)
Windows Live Writer (Version: 16.4.3508.0205)
Windows Live Writer Resources (Version: 16.4.3508.0205)
WinFlash (Version: 2.41.1)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
 
========================= Devices: ================================
 
Name: NVIDIA GeForce GT 635M 
Description: NVIDIA GeForce GT 635M 
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Manufacturer: NVIDIA
Service: nvlddmkm
Problem: : Windows has stopped this device because it has reported problems. (Code 43)
Resolution: One of the drivers controlling the device notified the operating system that the device failed in some manner. For more information about how to diagnose the problem, see the hardware documentation. 
 
Name: Virtual Bluetooth Support
Description: Virtual Bluetooth Support
Class Guid: {c7c038ad-1f2d-44d4-b2fe-d912be20e6d5}
Manufacturer: Qualcomm Atheros Communications
Service: AthBTPort
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver
 
Name: Bluetooth LWFLT Device
Description: Bluetooth LWFLT Device
Class Guid: {c7c038ad-1f2d-44d4-b2fe-d912be20e6d5}
Manufacturer: Qualcomm Atheros Communications
Service: BTATH_LWFLT
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 43%
Total physical RAM: 8077.46 MB
Available physical RAM: 4579.36 MB
Total Pagefile: 9357.46 MB
Available Pagefile: 5645.84 MB
Total Virtual: 4095.88 MB
Available Virtual: 3961.95 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:279.11 GB) (Free:104.87 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:397.87 GB) (Free:276.24 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DORCAS-NB
 
Administrator            Guest                    Ming Wai                 
 
 
**** End of log ****
 


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#2 Anshad Edavana

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Posted 21 January 2014 - 08:25 AM

:welcome: to BC forum.

 

As a first step, please download and run MCPR from the below link to clean the remnants of previous McAfee installation.

 

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

 

If the BSOD continues, please upload the latest crash dumps with next reply.



#3 JadziaK

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Posted 21 January 2014 - 08:52 AM

:welcome: to BC forum.

 

As a first step, please download and run MCPR from the below link to clean the remnants of previous McAfee installation.

 

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

 

If the BSOD continues, please upload the latest crash dumps with next reply.

I tried to run MCPR but received this error message: 

Incomplete uninstallation: This tool cannot run with McAfee Anti-theft installed. Please contact Support for help.



#4 Anshad Edavana

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Posted 21 January 2014 - 09:41 AM

Hi

 

McAfee is the only antivirus program which leaves it's components and drivers even after we did a complete uninstall from "Control Panel --> Programs". I never saw such a behavior from any other Av product  :smash: .

 

Usually MCPR will take care of most of "McAfee" drivers and services. Your situation seems to be a little complicated as there seems to be more "McAfee" garbage in the systems than "MCPR" can handle. 

 

Please try the below steps.

 

1. Create a System restore Point

 

    http://www.bleepingcomputer.com/tutorials/windows-8-system-restore-guide/#manual

 

2. Enable viewing hidden files.

 

    http://www.bleepingcomputer.com/tutorials/show-hidden-files-in-windows-8/

 

3. Now search for and delete all McAfee related folders from the below locations.

 

    C:\Program Files;

    C:\Program Files\Common Files
    C:\Program Files (x86)\Common Files
    C:\Program Files (x86)
    C:\ProgramData
    C:\Users
 
4. Reboot the system in to Safe Mode and run MCPR from there.
 
 
If MCPR still shows errors, i would recommend using free chat support of "McAfee".
 
 
As the creators of this crapware, they may have a solution to remove it.


#5 shinmarwan

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Posted 21 January 2014 - 09:52 AM

why not use bitspirit ?? its better than utorrent



#6 JadziaK

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Posted 23 January 2014 - 08:29 AM

Thanks, Using qBitorrent now. So far so good.:)



#7 Anshad Edavana

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Posted 23 January 2014 - 08:33 AM

Hi

 

Have you succeeded in running MCPR ?.






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