I am told that I have a virus problem on my PC laptop, and I need to do it myself - so to speak - because I don't have the funds to get it fixed.
Yesterday the computer stopped starting up. it hung up after I typed in my password and wouldn't do anything but go black.
Finally, it did start up, but when I tried to open Firefox and Ms Word, I got an error message that - when I pushed "okay" - removed all logos from the desktop and left just the desktop image. Now it won't start up in anything but Safe Mode.
I can't get Shopop off of my system. Can you tell me how to do that?
And if you have any other virus removal suggestions, I'm all ears! I'm not even sure I can use my virus removal in safe mode. Can I?
Thank you for ANY help!