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BSOD at Windows boot believed due to failed loading of drivers(bootlog attached)


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3 replies to this topic

#1 Hodge45

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Posted 20 January 2014 - 08:58 PM

Hi guys, so im fixing my neighbors laptop for him. He gets bsod at startup about 90% of the time but is still able to boot correctly a small portion of the time. When he does boot itll run for about 30 minutes and then shutoff with bsod again. I scanned and removed all malware and ran a virus scan as well, and cleaned up all junk files and registry errors with CCleaner. I also ran a system file check against a windows 7 install disc to make sure everyting looked a ok there. I opened up his boot log and saw a number of failed drivers which I am assuming is the problem. I will attach it here. Anyway are the failed drivers the problem, and if so is there an easy fix, or should i salvage his data and reinstall. Thanks a bunch

Attached Files


Edited by Hodge45, 20 January 2014 - 09:00 PM.


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#2 hamluis

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Posted 21 January 2014 - 11:29 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Hodge45

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Posted 21 January 2014 - 06:16 PM

Howdy Louis thanks for the reply, heres the info

 

 

 

MiniToolBox by Farbar  Version: 18-12-2013
Ran by Owner (administrator) on 21-01-2014 at 18:05:41
Running from "C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\I1M4G5FG"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: 
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/21/2014 06:03:57 PM) (Source: Software Protection Platform Service) (User: )
Description: The Software Protection service failed to start. 0x80070002
6.1.7601.17514
 
Error: (01/20/2014 09:11:22 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x8007043c).
 
Error: (01/20/2014 09:08:42 PM) (Source: Software Protection Platform Service) (User: )
Description: The Software Protection service failed to start. 0x80070002
6.1.7601.17514
 
Error: (01/19/2014 00:36:39 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: Flash64_11_9_900_170.ocx, version: 11.9.900.170, time stamp: 0x529b76a2
Exception code: 0xc0000005
Fault offset: 0x00000000002432d1
Faulting process id: 0x15f0
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (01/17/2014 01:26:04 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.
 
Error: (01/17/2014 01:25:54 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (01/17/2014 01:25:04 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".
Dependent Assembly Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (01/17/2014 01:25:00 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (01/07/2014 00:34:18 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.
 
Error: (01/07/2014 00:34:03 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.
 
 
System errors:
=============
Error: (01/21/2014 06:03:57 PM) (Source: Service Control Manager) (User: )
Description: The Software Protection service terminated with the following error: 
%%2
 
Error: (01/21/2014 06:02:41 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80070057
 
Error: (01/21/2014 06:02:41 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0xc00d36b0
 
Error: (01/21/2014 06:02:41 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80070057
 
Error: (01/21/2014 06:02:41 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0xc00d36b0
 
Error: (01/21/2014 06:02:41 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0xc00d36b0
 
Error: (01/21/2014 06:01:39 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
spldr
 
Error: (01/21/2014 06:00:31 PM) (Source: Service Control Manager) (User: )
Description: The IHA_MessageCenter service failed to start due to the following error: 
%%1053
 
Error: (01/21/2014 06:00:31 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the IHA_MessageCenter service to connect.
 
Error: (01/21/2014 05:59:53 PM) (Source: Service Control Manager) (User: )
Description: The Link-Layer Topology Discovery Responder service failed to start due to the following error: 
%%646
 
 
Microsoft Office Sessions:
=========================
Error: (01/21/2014 06:03:57 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700026.1.7601.17514
 
Error: (01/20/2014 09:11:22 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x8007043c
 
Error: (01/20/2014 09:08:42 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700026.1.7601.17514
 
Error: (01/19/2014 00:36:39 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4Flash64_11_9_900_170.ocx11.9.900.170529b76a2c000000500000000002432d115f001cf153cdcaebc90C:\Windows\Explorer.EXEC:\Windows\system32\Macromed\Flash\Flash64_11_9_900_170.ocx404d7c3d-8130-11e3-b536-00262d7b3174
 
Error: (01/17/2014 01:26:04 PM) (Source: SideBySide)(User: )
Description: assemblyIdentitylanguage*c:\program files (x86)\spybot - search & destroy\DelZip179.dllc:\program files (x86)\spybot - search & destroy\DelZip179.dll8
 
Error: (01/17/2014 01:25:54 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8
 
Error: (01/17/2014 01:25:04 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"c:\program files (x86)\glary utilities 3\Native\wxp_x86\RegBootDefrag.exe
 
Error: (01/17/2014 01:25:00 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3
 
Error: (01/07/2014 00:34:18 AM) (Source: SideBySide)(User: )
Description: assemblyIdentitylanguage*c:\program files (x86)\spybot - search & destroy\DelZip179.dllc:\program files (x86)\spybot - search & destroy\DelZip179.dll8
 
Error: (01/07/2014 00:34:03 AM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8
 
 
=========================== Installed Programs ============================
 
64 Bit HP CIO Components Installer (Version: 7.2.8)
6500_E709_eDocs (Version: 1.00.0000)
6500_E709_Help (Version: 1.00.0000)
6500_E709n (Version: 50.0.165.000)
7-Zip 4.65 (x64 edition) (Version: 4.65.00.0)
Acer Backup Manager (Version: 2.0.0.29)
Acer Crystal Eye Webcam (Version: 5.2.9.3)
Acer ePower Management (Version: 4.05.3004)
Acer eRecovery Management (Version: 4.05.3005)
Acer GridVista (Version: 3.01.0730)
Acer Registration (Version: 1.02.3006)
Acer ScreenSaver (Version: 1.7.0715)
Acer Updater (Version: 1.01.3017)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
Adobe Reader 9.3.3 (Version: 9.3.3)
ALPS Touch Pad Driver (Version: 7.105.2015.1103)
AMD USB Filter Driver (Version: 1.0.11.86)
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Install Manager (Version: 3.0.732.0)
AVG Free 9.0
Backup Manager Basic (Version: 2.0.0.29)
Bonjour (Version: 3.0.0.10)
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 50.0.165.000)
BPDSoftware_Ini (Version: 1.00.0000)
Broadcom Gigabit NetLink Controller (Version: 12.26.02)
BufferChm (Version: 130.0.331.000)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0729.2227.38498)
Catalyst Control Center Graphics Full Existing (Version: 2009.0729.2227.38498)
Catalyst Control Center Graphics Full New (Version: 2009.0729.2227.38498)
Catalyst Control Center Graphics Light (Version: 2009.0729.2227.38498)
Catalyst Control Center InstallProxy (Version: 2009.0729.2227.38498)
Catalyst Control Center Localization All (Version: 2009.0729.2227.38498)
CCC Help Chinese Standard (Version: 2009.0729.2226.38498)
CCC Help Chinese Traditional (Version: 2009.0729.2226.38498)
CCC Help Czech (Version: 2009.0729.2226.38498)
CCC Help Danish (Version: 2009.0729.2226.38498)
CCC Help Dutch (Version: 2009.0729.2226.38498)
CCC Help English (Version: 2009.0729.2226.38498)
CCC Help Finnish (Version: 2009.0729.2226.38498)
CCC Help French (Version: 2009.0729.2226.38498)
CCC Help German (Version: 2009.0729.2226.38498)
CCC Help Greek (Version: 2009.0729.2226.38498)
CCC Help Hungarian (Version: 2009.0729.2226.38498)
CCC Help Italian (Version: 2009.0729.2226.38498)
CCC Help Japanese (Version: 2009.0729.2226.38498)
CCC Help Korean (Version: 2009.0729.2226.38498)
CCC Help Norwegian (Version: 2009.0729.2226.38498)
CCC Help Polish (Version: 2009.0729.2226.38498)
CCC Help Portuguese (Version: 2009.0729.2226.38498)
CCC Help Russian (Version: 2009.0729.2226.38498)
CCC Help Spanish (Version: 2009.0729.2226.38498)
CCC Help Swedish (Version: 2009.0729.2226.38498)
CCC Help Thai (Version: 2009.0729.2226.38498)
CCC Help Turkish (Version: 2009.0729.2226.38498)
ccc-core-static (Version: 2009.0729.2227.38498)
ccc-utility64 (Version: 2009.0729.2227.38498)
CCleaner (Version: 2.34)
CDBurnerXP (Version: 4.3.7.2356)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 130.0.465.000)
DocProc (Version: 13.0.0.0)
eSobi v2 (Version: 2.0.4.000274)
Fax (Version: 130.0.418.000)
Glary Utilities 3 (v3.5.0.121) (Version: 3.5.0.121)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.3)
GPBaseService2 (Version: 130.0.371.000)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Officejet 6500 E709 Series (Version: 13.0)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 5.005.000.002)
HPDiagnosticAlert (Version: 1.00.0000)
HPProductAssistant (Version: 130.0.371.000)
Identity Card (Version: 1.00.3002)
IHA_MessageCenter (Version: 1.8.70)
iTunes (Version: 11.0.2.26)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 21 (Version: 6.0.210)
Junk Mail filter update (Version: 14.0.8089.726)
Launch Manager (Version: 3.0.06)
LSI HDA Modem (Version: 2.2.95)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox (3.6.28) (Version: 3.6.28 (en-US))
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MyDefrag v4.3.1 (Version: 4.0.0.0)
MyWinLocker (Version: 3.1.76.0)
Network64 (Version: 130.0.579.000)
Network64 (Version: 140.0.221.000)
NTI Backup Now 5 (Version: 5.1.2.627)
NTI Backup Now Standard (Version: 5.1.2.627)
NTI Media Maker 8 (Version: 8.0.12.6623)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
OpenOffice.org 3.2 (Version: 3.2.9502)
Picasa 3 (Version: 3.6)
ProductContext (Version: 50.0.165.000)
Realtek High Definition Audio Driver (Version: 6.0.1.5911)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30104)
Scan (Version: 140.0.80.000)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Skype™ 4.2 (Version: 4.2.169)
SolutionCenter (Version: 130.0.373.000)
Spybot - Search & Destroy (Version: 1.6.2)
Status (Version: 130.0.469.000)
TeraCopy 2.12
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.422.000)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
Visual C++ 8.0 Runtime Setup Package (x64) (Version: 9.0.0.623)
VLC media player 1.1.2 (Version: 1.1.2)
Vz In-Home Agent (Version: 9.0.35.0)
WD SmartWare (Version: 1.4.1.1)
WD Software Upgrader (Version: 1.4.1.1)
WeatherBlink Internet Explorer Toolbar
WebReg (Version: 130.0.132.017)
Welcome Center (Version: 1.00.3008)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 36%
Total physical RAM: 3838.26 MB
Available physical RAM: 2443.54 MB
Total Pagefile: 9595.26 MB
Available Pagefile: 7933.31 MB
Total Virtual: 4095.88 MB
Available Virtual: 3967.35 MB
 
========================= Partitions: =====================================
 
1 Drive c: (ACER) (Fixed) (Total:453.94 GB) (Free:398.25 GB) NTFS
3 Drive e: (MULTIBOOT) (Removable) (Total:3.76 GB) (Free:1.52 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\ACER17-PC
 
Administrator            Guest                    Owner                    
 
 
**** End of log ****


#4 hamluis

hamluis

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Posted 22 January 2014 - 11:59 AM

 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis






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