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cannot upgrade to 8.1 from 8.0


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#1 kennydevon

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Posted 20 January 2014 - 06:48 PM

I bought a Toshiba laptop with Windows 8 installed. I have had automatic updates turned off for some time.

 

When I tried to upgrade directly to 8.1, the system simply stalled (not a "blue screen", but the download did not make any progress). 

 

The Windows download troubleshooter said that sometimes the lack of updates can be a problem, so I tried to bring version 8.0 up to date. The system said there were about 40 updates to be applied. The process began normally, but the progress indicator stayed on 0%, and eventually said that no updates had been installed without saying why.

 

Can you advise me how to get round this?

 



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#2 Greg62702

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Posted 20 January 2014 - 06:58 PM

Stay with windows 8.



#3 kennydevon

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Posted 20 January 2014 - 07:01 PM

Is this a joke? If not, can you please elaborate.



#4 Greg62702

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Posted 20 January 2014 - 08:49 PM

8.1 is the joke, or more so that the whole Windows 8 OS is a joke on Microsoft's fault.  As for your problem, did you update the stuff that the Toshiba Service Center showed needed to be updated?  Did you go through and do a sfc .scannow in a Command window, to check for any errors?  Did you make sure all updates are installed.

 

If you kept Norton on the computer, that can be 99.99% of the problem with why the Service Pack is not installing.  Uninstall Norton if you have it on the machine, and try again.



#5 EwenB

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Posted 20 January 2014 - 11:32 PM

That's a bit unfair... to be sure Win 8 has it's problems but 8.1 is on the road to repairing some of them and it is much easier to handle.  Kennydevon have a look at the list of updates and select first the important (marked) ones but select a few at a time and work progressively through them.  The 8.1 update will work but you will need to be patient.  I agree that you should get rid of Norton and their site has a removal programme.  Go there first and download it then tackle the updates.  Perhaps Greg as a senior member should have been a bit more selective in his comments... I think so anyway!



#6 kennydevon

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Posted 21 January 2014 - 04:25 AM

Thankyou both. I tried again to install the upgrades to 8.0 with same result - ie nothing happening - only this time I left it alone overnight - in the morning when I opened the computer, it was busy installing the upgrades!! An hour later and it has finished.

 

I agree it's a joke - the worst operating system I've ever encountered in 40 years of computing - it hides everything from me, so that I never know what's going on. It's progress information is lamentable, as is the quality of its error messages.

 

But I'm stuck with it I suppose, so now onwards to try and install 8.1.

 

 



#7 kennydevon

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Posted 21 January 2014 - 07:31 AM

Success - in the end it was just a matter of patience (and dreadful communication by Microsoft).

 

Thanks again

 

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