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Windows 7 Home Premium will not load normally


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13 replies to this topic

#1 MaaD

MaaD

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Posted 20 January 2014 - 06:14 PM

Windows 7 home premium stop loading normally after i erroneously click on a link in an email. I ran   Malawarebytes, found 1 threat but it's still not loading normally. It only loads in Safe Mode.

 

Any help is greatly appreciated.

 

Thanks a mill.



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#2 KingdomSeeker

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Posted 20 January 2014 - 06:22 PM

More info is needed to help you MaaD,

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 

 Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

Thank you.



#3 MaaD

MaaD
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Posted 20 January 2014 - 07:00 PM

Here's the MiniToolBox result:

 

 

 

MiniToolBox by Farbar  Version: 18-12-2013
Ran by sharon (administrator) on 20-01-2014 at 18:36:28
Running from "C:\Users\sharon\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/20/2014 05:31:21 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is 19244. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (01/20/2014 05:31:18 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (01/20/2014 05:31:18 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is 19244. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (01/20/2014 05:25:45 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/20/2014 05:16:37 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/20/2014 05:16:30 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000005
Fault offset: 0x000000000005339d
Faulting process id: 0xe6c
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (01/20/2014 03:44:29 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/20/2014 03:38:00 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/20/2014 03:37:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000005
Fault offset: 0x000000000005339d
Faulting process id: 0xcc4
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (01/20/2014 03:35:53 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (01/20/2014 06:35:36 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/20/2014 06:35:36 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/20/2014 06:35:36 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/20/2014 06:34:50 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/20/2014 06:34:50 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/20/2014 06:34:50 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/20/2014 06:30:36 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/20/2014 06:30:36 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/20/2014 06:30:36 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (01/20/2014 06:29:28 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (01/20/2014 05:31:21 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 19244162C4B00002A4B00002B4B0000B8010000

Error: (01/20/2014 05:31:18 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (01/20/2014 05:31:18 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 19244162C4B00002A4B00002B4B000068010000

Error: (01/20/2014 05:25:45 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/20/2014 05:16:37 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/20/2014 05:16:30 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4ntdll.dll6.1.7601.18247521eaf24c0000005000000000005339de6c01cf162d43962ddaC:\Windows\Explorer.EXEC:\Windows\SYSTEM32\ntdll.dll82925ac0-8220-11e3-8860-101f7417c917

Error: (01/20/2014 03:44:29 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/20/2014 03:38:00 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/20/2014 03:37:56 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4ntdll.dll6.1.7601.18247521eaf24c0000005000000000005339dcc401cf161f7cfa3a78C:\Windows\Explorer.EXEC:\Windows\SYSTEM32\ntdll.dllbdf62f39-8212-11e3-a94f-101f7417c917

Error: (01/20/2014 03:35:53 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


=========================== Installed Programs ============================

µTorrent (Version: 3.3.2.30180)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
Adobe Reader X (10.1.9) MUI (Version: 10.1.9)
Adobe Shockwave Player 12.0 (Version: 12.0.5.146)
Agatha Christie - Peril at End House (Version: 2.2.0.95)
AMD Fuel (Version: 2011.0315.2315.39934)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Install Manager (Version: 3.0.812.0)
AuthenTec TrueAPI (Version: 1.2.1.33)
AVS Media Player 4.1.10.97
AVS Update Manager 1.0
AVS Video Converter 8
AVS4YOU Software Navigator 1.4
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bejeweled 3 (Version: 2.2.0.95)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blasterball 3 (Version: 2.2.0.95)
Blio (Version: 2.2.6699)
Bonjour (Version: 3.0.0.10)
Bounce Symphony (Version: 2.2.0.95)
Build-a-lot 2 (Version: 2.2.0.95)
Cake Mania (Version: 2.2.0.95)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2011.0315.2315.39934)
Catalyst Control Center Graphics Previews Common (Version: 2011.0315.2315.39934)
Catalyst Control Center InstallProxy (Version: 2011.0315.2315.39934)
Catalyst Control Center Localization All (Version: 2011.0315.2315.39934)
CCC Help Chinese Standard (Version: 2011.0315.2314.39934)
CCC Help Chinese Traditional (Version: 2011.0315.2314.39934)
CCC Help Czech (Version: 2011.0315.2314.39934)
CCC Help Danish (Version: 2011.0315.2314.39934)
CCC Help Dutch (Version: 2011.0315.2314.39934)
CCC Help English (Version: 2011.0315.2314.39934)
CCC Help Finnish (Version: 2011.0315.2314.39934)
CCC Help French (Version: 2011.0315.2314.39934)
CCC Help German (Version: 2011.0315.2314.39934)
CCC Help Greek (Version: 2011.0315.2314.39934)
CCC Help Hungarian (Version: 2011.0315.2314.39934)
CCC Help Italian (Version: 2011.0315.2314.39934)
CCC Help Japanese (Version: 2011.0315.2314.39934)
CCC Help Korean (Version: 2011.0315.2314.39934)
CCC Help Norwegian (Version: 2011.0315.2314.39934)
CCC Help Polish (Version: 2011.0315.2314.39934)
CCC Help Portuguese (Version: 2011.0315.2314.39934)
CCC Help Russian (Version: 2011.0315.2314.39934)
CCC Help Spanish (Version: 2011.0315.2314.39934)
CCC Help Swedish (Version: 2011.0315.2314.39934)
CCC Help Thai (Version: 2011.0315.2314.39934)
CCC Help Turkish (Version: 2011.0315.2314.39934)
ccc-utility64 (Version: 2011.0315.2315.39934)
Chuzzle Deluxe (Version: 2.2.0.95)
CyberLink PowerDVD 10 (Version: 10.0.3.2714)
CyberLink YouCam (Version: 3.5.1.3922)
D3DX10 (Version: 15.4.2368.0902)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
Dora's World Adventure (Version: 2.2.0.95)
Elsword version v3.0828.7.1 (Version: v3.0828.7.1)
Energy Star Digital Logo (Version: 1.0.1)
ESU for Microsoft Windows 7 (Version: 1.0.0)
Evernote v. 4.2.2 (Version: 4.2.2.3979)
Farm Frenzy (Version: 2.2.0.95)
FATE - The Traitor Soul (Version: 2.2.0.95)
GIMP 2.8.2 (Version: 2.8.2)
GOM Player (Version: 2.2.56.5181)
Google Chrome (Version: 31.0.1650.63)
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
HP 3D DriveGuard (Version: 4.1.9.1)
HP Auto (Version: 1.0.12935.3667)
HP Client Services (Version: 1.1.12938.3539)
HP Connection Manager (Version: 4.1.22.1)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Documentation (Version: 1.1.0.0)
HP DVB-T TV Tuner 8.0.64.43 (Version: 8.0.64.43)
HP Games (Version: 1.0.2.4)
HP MovieStore (Version: 1.0.047)
HP MovieStore (Version: 2.0)
HP On Screen Display (Version: 1.3.5)
HP Power Manager (Version: 1.4.4)
HP Quick Launch (Version: 2.5.2)
HP Setup (Version: 8.6.4530.3651)
HP Setup Manager (Version: 1.1.13253.3682)
HP SimplePass 2011 (Version: 5.1.0.495)
HP Software Framework (Version: 4.1.13.1)
HP Support Assistant (Version: 7.0.39.15)
iCloud (Version: 3.1.0.40)
IDT Audio (Version: 1.0.6329.0)
iTunes (Version: 11.1.3.8)
Java Auto Updater (Version: 2.0.7.2)
Java™ 6 Update 24 (64-bit) (Version: 6.0.240)
Java™ 6 Update 37 (Version: 6.0.370)
Junk Mail filter update (Version: 15.4.3502.0922)
Magic Desktop (Version: 3.0)
MagniPic (Version: 1.0)
Mah Jong Medley (Version: 2.2.0.95)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 365 Home Premium - en-us (Version: 15.0.4551.1512)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.5131.5000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SkyDrive (Version: 17.0.2003.1112)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
Mystery P.I. - Stolen in San Francisco (Version: 2.2.0.95)
Namco All-Stars PAC-MAN (Version: 2.2.0.95)
Office 15 Click-to-Run Extensibility Component (Version: 15.0.4551.1512)
Office 15 Click-to-Run Licensing Component (Version: 15.0.4551.1512)
Office 15 Click-to-Run Localization Component (Version: 15.0.4551.1512)
Pando Media Booster (Version: 2.6.0.9)
Penguins! (Version: 2.2.0.95)
Pirate101 (Version: 1.0.0)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
PlayReady PC Runtime x86 (Version: 1.3.0)
PMB (Version: 5.8.02.10270)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
QuickTime (Version: 7.74.80.86)
Ralink RT5390 802.11b/g/n WiFi Adapter (Version: 3.02.03.0)
RealDownloader (Version: 1.3.3)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.3)
Realtek Ethernet Controller Driver (Version: 7.41.216.2011)
Realtek PCIE Card Reader (Version: 6.1.7600.80)
RealUpgrade 1.1 (Version: 1.1.0)
Recovery Manager (Version: 2.0.0)
RoxioNow Player (Version: 1.9.5.103)
Skype Click to Call (Version: 6.13.13771)
Skype™ 6.6 (Version: 6.6.106)
Slingo Supreme (Version: 2.2.0.95)
Stardock Fences 2 (Version: 2.11)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 15.2.4.4)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Update Installer for WildTangent Games App
Validity WBF DDK (Version: 4.3.205.0)
VideoPsalm
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
Web Light
Wheel of Fortune 2 (Version: 2.2.0.95)
WildTangent Games App for HP (Version: 4.0.10.25)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 5.00 (32-bit) (Version: 5.00.0)
Wizard101 (Version: 1.0.0)
Zuma Deluxe (Version: 2.2.0.95)

========================= Memory info: ===================================

Percentage of memory in use: 41%
Total physical RAM: 7930.9 MB
Available physical RAM: 4658.07 MB
Total Pagefile: 15861.8 MB
Available Pagefile: 12675.54 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.88 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:581.79 GB) (Free:471.23 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:14.08 GB) (Free:1.56 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.09 GB) FAT

========================= Users: ========================================

User accounts for \\SHARON-HP

Administrator            Guest                    sharon                   


**** End of log ****
 

 

 

 

 

 

Here's the snapshot link:

 

http://speccy.piriform.com/results/wQ1XFXoq86a1VCjmIjnzjHz

 

 

Here's the FSS result:

 

 

Farbar Service Scanner Version: 08-01-2014
Ran by sharon (administrator) on 20-01-2014 at 18:57:57
Running from "C:\Users\sharon\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Network
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Action Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****



#4 KingdomSeeker

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Posted 20 January 2014 - 08:32 PM

Not good news. The Speccy report tells me your HDD is failing. If you have access to a working computer Please go to this link http://www.hgst.com/hdd/support/downloads/WinDFT.zip and download the diagnostic tool for your HDD and run it and post the results here. Also back up any important files to an external, flash drive or CD. I would leave Utorrent off of the files you back up. This is likely the source of your problems.



#5 MaaD

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Posted 20 January 2014 - 08:55 PM

I am getting an error message: "Firefox can't find the server at www.hgst.com"

I don't have another working computer, my desktop crashed this morning. Can i work in Safe mode on

the computer with the problem?



#6 Greg62702

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Posted 20 January 2014 - 11:03 PM

I am getting an error message: "Firefox can't find the server at www.hgst.com"

I don't have another working computer, my desktop crashed this morning. Can i work in Safe mode on

the computer with the problem?

That is because your Hard drive is failing.  Crucial has a 240gb M500 SSD for $160 at this time.  I would move over to using a SSD.  Not only will your machine run faster when loading programs, but it will also last longer on battery power, and run cooler.



#7 hamluis

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Posted 21 January 2014 - 08:12 AM

Well...the status of the hard drive is "Warning" which merits investigation.  Please follow the instructions provided by Seagate and run the long test for your hard drive...do not attempt anything more than running the long diagnostic.

 

Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf

 

SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

 

Louis


Edited by hamluis, 22 January 2014 - 08:44 PM.


#8 MaaD

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Posted 21 January 2014 - 08:39 AM

Not good news. The Speccy report tells me your HDD is failing. If you have access to a working computer Please go to this link http://www.hgst.com/hdd/support/downloads/WinDFT.zip and download the diagnostic tool for your HDD and run it and post the results here. Also back up any important files to an external, flash drive or CD. I would leave Utorrent off of the files you back up. This is likely the source of your problems.

 

 

I was able to download the diagnostic tool from another computer, but I am at a lost has how  to "run it". This is on another computer, I don't understand the rest of the instruction.


Edited by hamluis, 21 January 2014 - 01:06 PM.
Fixed quote - Hamluis.


#9 KingdomSeeker

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Posted 21 January 2014 - 09:30 AM

Hamluis' instructions will be easier to follow MaaD.



#10 MaaD

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Posted 21 January 2014 - 09:36 AM

Hamluis' instructions will be easier to follow MaaD.

 

Okay, thanks a lot KingdomSeeker



#11 MaaD

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Posted 22 January 2014 - 08:33 PM

Well...the status of the hard is "Warning" which merits investigation.  Please follow the instructions provided by Seagate and run the long test for your hard drive...do not attempt anything more than running the long diagnostic.

 

Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf

 

SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

 

Louis

 

 

 

 

 

Hi Louis

 

Here is the result of the Long Test:

 

 http://www.screencast.com/t/T0yUv4FNk

 

http://www.screencast.com/t/sMVGKQAUDyz

 

http://www.screencast.com/t/rSpIlh2b



#12 hamluis

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Posted 22 January 2014 - 08:50 PM

Drive passed the diagnostic.

 

Me, I would keep an eye on it and test it every few days or so.  I consider the SeaTools diagnostic more reliable than the Speccy report...but nothing is 100% beyond death, so I would use and monitor.

 

I suppose that I would now open a new topic in Am I Infected, to eliminate the other "obvious" possibility.

 

Louis


Edited by hamluis, 22 January 2014 - 08:54 PM.


#13 MaaD

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Posted 25 January 2014 - 12:20 PM

Drive passed the diagnostic.

 

Me, I would keep an eye on it and test it every few days or so.  I consider the SeaTools diagnostic more reliable than the Speccy report...but nothing is 100% beyond death, so I would use and monitor.

 

I suppose that I would now open a new topic in Am I Infected, to eliminate the other "obvious" possibility.

 

Louis

 

 

 

Hey Louis,

 

Where do i find "Am I infected"? Is that another forum?

 

Thx



#14 MaaD

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Posted 30 January 2014 - 09:06 AM

Ok, I had to do a full system restore, the machine works fine now, but I am hearing a very high pitched fan at times, is this normal?






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