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Boot error that PC did not shut down successfully


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#1 NCJason

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Posted 20 January 2014 - 02:14 PM

We have a public use desktop that is "frozen" with Faronics Deep Freeze. I unfroze the system to do Windows updated and had a great deal of trouble getting the Windows 7 service pack to install. The system kept locking up. It was finally installed successfully. I have installed the additional updates without issue. The computer functions normally but every time it restarts it hangs on a screen that says Attempting Boot From CD-ROM Attempting Boot From Hard Drive and will eventually bring up a screen saying that Windows did not shut down successfully even though it appears to shut down correctly. I have shut the computer down multiple times (not a restart) and it shuts off without issue. I have run DOS based RAM and Hard Drive diagnostics just to rule out a hardware issue. All of this was done with the computer in the unfrozen state. What do I need to do next to try to correct the boot issue?

 

Thanks in advance for your advice,

Jason


Edited by hamluis, 20 January 2014 - 06:52 PM.
Moved from Win 7 to All Other Applications - Hamluis.


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#2 hamluis

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Posted 20 January 2014 - 06:52 PM

Sounds like it's time to contact the support team to me, http://support.faronics.com/ .

 

Louis



#3 NCJason

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Posted 21 January 2014 - 02:10 PM

I have uninstalled Deep Freeze to eliminate it as the cause but I still have the same issue. Once I get into Windows it runs fine and restarts OK. The only time I see the error is from a cold boot. The issue is definitely something related to Windows 7 but I'm not sure what to troubleshoot next. 

Jason


Edited by NCJason, 21 January 2014 - 03:59 PM.





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