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can.'t get win 7 firewall to start,


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#1 xbill101

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Posted 20 January 2014 - 12:36 PM

i can.'t get win 7 firewall to start,been on google try ed every thing. when i go to services there are things stopped, firewall is stopped ,but it is checked ,but can't start it or any other services. enable is grayed out.when i open the firewall,and click on, Use rec amended settings. i get this error0x8007042calso a 1068error. the win. firewall  can't change some of your settings,some thing has changed my setting. thanks for any help you can give me on this, xbill101  ,ps you can try the errors in google to see what i,am up aginst.                      .Dell win7 inspiron 580proc.13-550 64 bit.


Edited by hamluis, 21 January 2014 - 07:07 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 xbill101

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Posted 20 January 2014 - 12:49 PM

from xbill101 .http://speccy.piriform.com/results/CQOUgBm8cq2ocWK1EGqLFSJ



#3 dc3

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Posted 20 January 2014 - 01:55 PM

You posted that you have tried everything.  In order to not make suggestions that you may have already tried, please post exactly what you have tried.

 

Is this computer connected to a network?

 

Are you using the Search programs and files box to get to Services?

 

If you are, are you right clicking on Services under Programs and choosing to run as administrator?

 

The following is from the Microsoft Community website.

 

“Check for the service for Windows Firewall Service if it is started or not.

 

1. Click on Start

 

2. In the start Search box type Services.

 

3. Right Click on - RUN AS ADMIN.

 

Check if the below mentioned services has the mentioned status and start up type.

 

Windows firewall Started Automatic\Manual.

 

Base filtering engine Started Automatic\Manual.

 

Windows firewall authorization driver Started Automatic\Manual.

 

Also check the dependency services that are required for Windows Firewall Service to run.

To check that double click on the service and click on the dependency tab.”


Edited by dc3, 20 January 2014 - 01:58 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 xbill101

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Posted 20 January 2014 - 08:31 PM

i have tryed Microsoft fixs except running the Command Prompt. idon,t no that much about it, but when i run services ,like you said,when i click to start the fire wall,iget1068 error,dependency failed to start.when i try to start Base filtering engine,error e5,access is  denide,  Windows firewall authorization driver,not listed.when iclick on the service, top left nothing happens, i think it is a Malware infection.

i ran Malwarebyts,plus sevel outhers, i am a newbe at best.thanks.xbill



#5 RuNLeVeL

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Posted 21 January 2014 - 03:07 AM

This worked for me, the virus changed permissions on the registry key

 

  1. In Registry Editor, browse to the key HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess
  2. Right click SharedAccess, and click Permissions.
  3. Click Add.
  4. In the “Enter the object names to select” field, type “NT SERVICE\mpssvc”. Then click Check Names. The name should change to MpsSvc
  5. Click OK.
  6. Select Full Control in the Allow column.
  7. Click OK.


#6 dc3

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Posted 21 January 2014 - 10:16 AM

What RuNLeVeL has suggested is a registry edit.  If mistakes are made during this process it can leave your computer inoperable.  If you are not familiar with navigating and making changes in the registry I would suggest backing up the registry with a program like ERUNT.

 

There is a simpler way to resolve this problem, I would suggest giving this a try.

 

Open the Start menu and type Services in the Search programs and files box.  When Services appears above the search box under Programs right click on it and choose Run as administrator.

 

1.  When Services opens, scroll down and right click on Network Connections.

 

2.  Set the Startup type to Manual.

 

3.  Click on Start.

 

4.  Scroll to Windows Management Instrumentation.

 

5.  Set the Startup type to Automatic.

 

6.  Click on Start.

 

7.  Scroll to Base Filtering Engine and click Start.

 

8.  Scroll to Windows Firewall Service and click Start.

 

Restart the computer and try to start the firewall.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 cryptodan

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Posted 21 January 2014 - 10:22 AM

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


#8 xbill101

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Posted 21 January 2014 - 02:27 PM

opend services,clicked Windows Management Instrumentation,set it to automatic,says started,wen,t toBase Filtering Engine,hit start got ,error 5access denied.the firewall is listed but not firewall service,or are they the same.


Edited by xbill101, 21 January 2014 - 02:55 PM.


#9 xbill101

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Posted 21 January 2014 - 03:11 PM

could not pastFarbar Service Scanner log file here, opend anothernote pad was able to past it there, can't seem to any thing good!



#10 xbill101

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Posted 21 January 2014 - 03:28 PM

Farbar Service Scanner Version: 08-01-2014         finely got it hope it helps.

Ran by bill (administrator) on 21-01-2014 at 15:13:08

Running from "C:\Users\bill\Downloads"

Microsoft Windows 7 Home Premium  Service Pack 1 (X64)

Boot Mode: Normal

****************************************************************

Internet Services:

============

 

Connection Status:

==============

Localhost is accessible.

LAN connected.

Google IP is accessible.

Google.com is accessible.

Yahoo.com is accessible.

 

Windows Firewall:

=============

MpsSvc Service is not running. Checking service configuration:

The start type of MpsSvc service is OK.

The ImagePath of MpsSvc service is OK.

The ServiceDll of MpsSvc service is OK.

 

bfe Service is not running. Checking service configuration:

The start type of bfe service is OK.

The ImagePath of bfe service is OK.

The ServiceDll of bfe service is OK.

 

Firewall Disabled Policy:

==================

 

System Restore:

============

System Restore Disabled Policy:

========================

 

Action Center:

============

 

Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.

 

Windows Update:

============

 

Windows Autoupdate Disabled Policy:

============================

 

Windows Defender:

==============

WinDefend Service is not running. Checking service configuration:

Checking Start type: ATTENTION!=====> Unable to retrieve start type of WinDefend. The value does not exist.

Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of WinDefend. The value does not exist.

Unable to retrieve ServiceDll of WinDefend. The value does not exist.

 

Windows Defender Disabled Policy:

==========================

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]

"DisableAntiSpyware"=DWORD:1

 

Other Services:

==============

Checking Start type iphlpsvc: ATTENTION!=====> Unable to retrieve start type of iphlpsvc. The value does not exist.

Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to retrieve ImagePath of iphlpsvc. The value does not exist.

Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to retrieve ServiceDll of iphlpsvc. The value does not exist.

 

File Check:

========

C:\Windows\System32\nsisvc.dll => MD5 is legit

C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit

C:\Windows\System32\dhcpcore.dll => MD5 is legit

C:\Windows\System32\drivers\afd.sys => MD5 is legit

C:\Windows\System32\drivers\tdx.sys => MD5 is legit

C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit

C:\Windows\System32\dnsrslvr.dll => MD5 is legit

C:\Windows\System32\mpssvc.dll => MD5 is legit

C:\Windows\System32\bfe.dll => MD5 is legit

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit

C:\Windows\System32\SDRSVC.dll => MD5 is legit

C:\Windows\System32\vssvc.exe => MD5 is legit

C:\Windows\System32\wscsvc.dll => MD5 is legit

C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit

C:\Windows\System32\wuaueng.dll => MD5 is legit

C:\Windows\System32\qmgr.dll => MD5 is legit

C:\Windows\System32\es.dll => MD5 is legit

C:\Windows\System32\cryptsvc.dll => MD5 is legit

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit

C:\Windows\System32\ipnathlp.dll => MD5 is legit

C:\Windows\System32\iphlpsvc.dll => MD5 is legit

C:\Windows\System32\svchost.exe => MD5 is legit

C:\Windows\System32\rpcss.dll => MD5 is legit

 

**** End of log ****



#11 xbill101

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Posted 21 January 2014 - 04:24 PM

got this fix from  win,7 forum,run "sfc /scannow" at an elevated command prompt
2) After #1, run Bleeping Computers BFE Fix located here. want thank every one for all there time and help.grate forum,i'll be back!



#12 cryptodan

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Posted 21 January 2014 - 06:31 PM

You might be infected with a nasty piece of malware.

#13 cryptodan

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Posted 22 January 2014 - 07:15 AM

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#14 xbill101

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Posted 22 January 2014 - 11:56 AM

i am sorry if i wasn't clear the problem has been fixed.



#15 dc3

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Posted 22 January 2014 - 12:10 PM

I would suggest that you follow cryptodan's instructions.  If for no other reason than to rule out the possibility that there could be an infection.  If there is an infection your problem could come back. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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