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PC Flashes Blue then Restarts with Low Disk Space Warning


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#1 Dudley Canuck

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Posted 20 January 2014 - 12:56 AM

Hello,

 

I have a few problems with my HP Pavillion laptop but one seems more urgent so I'll ask about that one now.

 

I'm running Windows Vista Home 64

 

(I'm not very tech savvy so I hope if someone helps they'll be patient.)

 

About 3 days ago my computer started flashing a blue screen but before I can read it it shuts down only to restart asking me if I want to start normally.

I keep getting "low disk space on recovery D" all the time even after I made room by sending files to an external drive.

I should say that there's only about 31 GB on my laptop left but I've been flirting with a full drive for some time yet this warning is new.

 

What I've done so far is trash everything I've downloaded in the past few days and cleared my History.

I've done a free CCleaner scan and a free Malwarebytes scan.

I've also downloaded COMODO but I haven't been successful with it yet as the scan takes so long my computer shuts down about 60% into it.

 

I should say that I can't open my computer in Safe Mode because of (I assume) a corrupt windows file that I've lived with for about a year now. (the other problem)

Anyways, when I try to open in Safe Mode it freezes at the same point every time while loading my windows files.

 

Any help will be greatly appreciated as I can't really afford servicing.

 

 

 

 



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#2 jhayz

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Posted 20 January 2014 - 01:31 AM

Hi Dudley. Please post the HP laptop model next time. If your laptop comes with a diagnostic test for hard drive and RAM modules, please run them also next time to determine that they are not part of the bluescreen issues.

 

Edit : https://h10025.www1.hp.com/ewfrf/wc/document?docname=c00849402&lc=en&cc=us&dlc=en


Edited by jhayz, 20 January 2014 - 01:36 AM.

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#3 Dudley Canuck

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Posted 20 January 2014 - 12:35 PM

Hello,

I'm sorry...my laptop is the HP Pavillion DV7-2170us

 

I used your link and tried it but I didn't have the HP Diagnostic tool on my laptop so I went to HP to update/download it.

I was successful on downloading it but when I tried to run it I get "this version is not licensed to run on my system".



#4 dc3

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Posted 20 January 2014 - 12:58 PM

I see that you have used Ccleaner, I hope you are not using the registry cleaner option.  Registry cleaners typically cause more harm than good, and what is accomplished which is good can be done with other applications which are safe to use.  If you damage the registry you could wind up with an inoperable computer.

 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
 
I would suggest running chkdsk /r and sfc /scannow, in that order.
 

Chkdsk /r checks for bad sectors on the hdd and recovers any readable information.
 
Click on the Start, type in cmd in the Search box.  When cmd is seen in Programs above the Search box right click on it, then click on Run as administrator.
 
You will see a screen similar to the one below.
 
Screenshot2.jpg
 
Type in chkdsk c:/r then press Enter.  Please notice the space between the chkdsk and the /r.
 
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
 
Type in Y and press Enter.
 
Restart your computer to start the scan.
 
This will take a while to run, please be patient and allow it to complete the scan.
 
 

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start and type cmd in the Search box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
A page similar to the one in the chkdsk /r instructions above.
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Dudley Canuck

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Posted 20 January 2014 - 02:04 PM

Storage
        Hard drives
                Seagate ST95005620AS ATA Device
                    Heads    16
                    Cylinders    60,801
                    Tracks    15,504,255
                    Sectors    976,768,065
                    SATA type    SATA-II 3.0Gb/s
                    Device type    Fixed
                    ATA Standard    ATA8-ACS
                    Serial Number    5YX1BJWZ
                    LBA Size    48-bit LBA
                    Power On Count    880 times
                    Power On Time    293.5 days
                    Speed    7200 RPM
                    Features    S.M.A.R.T., APM, AAM
                    Transfer Mode    SATA II
                    Interface    SATA
                    Capacity    465 GB
                    Real size    500,107,862,016 bytes
                    RAID Type    None
                        S.M.A.R.T
                            Status    Good
                            Temperature    59 °C
                            Temperature Range    Bad (greater than 55 °C)
                            01 Read Error Rate    112 (099) Data 000280083D
                            03 Spin-Up Time    097 (097) Data 0000000000
                            04 Start/Stop Count    100 (100) Data 0000000370
                            05 Reallocated Sectors Count    100 (100) Data 0000000000
                            07 Seek Error Rate    085 (060) Data 001660060B
                            09 Power-On Hours (POH)    092 (092) Data 0000001B84
                            0A Spin Retry Count    100 (100) Data 0000000000
                            0C Device Power Cycle Count    100 (100) Data 0000000370
                            B8 End-to-End error / IOEDC    100 (100) Data 0000000000
                            BB Reported Uncorrectable Errors    100 (100) Data 0000000000
                            BC Command Timeout    100 (253) Data 0000000000
                            BD High Fly Writes (WDC)    100 (100) Data 0000000000
                            BE Temperature Difference from 100    043 (037) Data 003A190039
                            BF G-sense error rate    100 (100) Data 0000000000
                            C0 Power-off Retract Count    100 (100) Data 000000006C
                            C1 Load/Unload Cycle Count    100 (100) Data 0000000436
                            C2 Temperature    057 (063) Data 0000000039
                            C3 Hardware ECC Recovered    044 (036) Data 000280083D
                            C5 Current Pending Sector Count    100 (100) Data 0000000000
                            C6 Uncorrectable Sector Count    100 (100) Data 0000000000
                            C7 UltraDMA CRC Error Count    200 (200) Data 0000000002
                        Partition 0
                            Partition ID    Disk #0, Partition #0
                            Disk Letter    C:
                            File System    NTFS
                            Volume Serial Number    0C1A500C
                            Size    453 GB
                            Used Space    416 GB (92%)
                            Free Space    37.1 GB (8%)
                        Partition 1
                            Partition ID    Disk #0, Partition #1
                            Disk Letter    D:
                            File System    NTFS
                            Volume Serial Number    AE9DB764
                            Size    12.6 GB
                            Used Space    12.5 GB (100%)
                            Free Space    32 MB (0%)



#6 Dudley Canuck

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Posted 20 January 2014 - 02:18 PM

Type in chkdsk c:/r then press Enter.  Please notice the space between the chkdsk and the /r.
 
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
 
Type in Y and press Enter.
 
 
 
I did this then restarted but nothing happened.


#7 Dudley Canuck

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Posted 20 January 2014 - 03:11 PM

I did the sfc scannow and got this response...

 

 

Windows Resource Protection found corrupt files but was unable to fix some of them.

 

Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example

 

C:\Windows\system32>



#8 jhayz

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Posted 20 January 2014 - 07:19 PM

Please post the speccy link next time as instructed by dc3. :thumbup2:

 

Note : The hard drive is almost full and windows needs a minimum of 15% of the total storage capacity to function properly. Post also the complete sfc logs.


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#9 Dudley Canuck

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Posted 20 January 2014 - 09:14 PM

Please post the speccy link next time as instructed by dc3. :thumbup2:

 

 

I tried but when I right clicked there was no paste option.



#10 Dudley Canuck

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Posted 20 January 2014 - 09:18 PM

2nd try

 

OK...the paste option appeared only AFTER I wrote "2nd try" :)

 

http://speccy.piriform.com/results/gOiZmiNcmdL45Nmn66IwLy7



#11 Dudley Canuck

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Posted 20 January 2014 - 09:41 PM

... Post also the complete sfc logs.

When I try to view the CBS log I get "access denied"



#12 jhayz

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Posted 20 January 2014 - 11:53 PM

Did you already removed the unwanted files on D drive?


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#13 Dudley Canuck

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Posted 21 January 2014 - 11:08 AM

Did you already removed the unwanted files on D drive?

No.

 

Should I ignore the warning and go into Recovery D to delete any recent downloads?



#14 jhayz

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Posted 21 January 2014 - 09:13 PM

Should I ignore the warning and go into Recovery D to delete any recent downloads?

 

Yes, anything that were added to your recovery partitions. I believe you should know better but be careful as always.


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#15 Dudley Canuck

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Posted 21 January 2014 - 09:57 PM


 


 

 

Should I ignore the warning and go into Recovery D to delete any recent downloads?

 

Yes, anything that were added to your recovery partitions. I believe you should know better but be careful as always.

 

I just discovered I don't know how to open Recovery D to delete any files.


Edited by Dudley Canuck, 21 January 2014 - 09:59 PM.





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