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Help please my browser is taken hostage!


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#1 Gordon

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Posted 21 November 2004 - 01:48 PM

Hi i am a new guy here i have a problem i was reffered to here to fix by a friend i found at newbie.org.
I have been through the 36 steps to fix the 'about:blank' issue but still no joy. The problem is still there. (Now i am really worried!)
- to go back to the start,
i have the virus that forces the IE Address res res://C:\WINDOWS\System32\shdoclc.dll/navcancl.htm
I have assumed the about:blank issue and the above are the same thing?

Anyway re the suggested 'about:blank' fix everything went smoothly & as described in http://www.bleepingcomputer.com/forums/t/4210/how-to-remove-aboutblank-aboutnavigationfailure-sedll/ (tho without fnding any values in the applinit - it said it might not) Trend found 2 and deleted, and panda found 13 and cleaned 12 viruses, including a lot that looked to be in the right area.


please help me i am stuffed, at worst i struggle to get any web pages other than those selected by the bastartd behind this, i.e pay porn or spyware.

I have 4 kids banned from this computer as it now randomly pops up heavy porn intros

I managed to get back access to other sites by reinstalling windows over the existing, whch hurt the virus enough to get sites of my choice but the default page is still in their control and will therefore degade as before over time?

heres the Panda report, and after that a new hjt:

Virus:Trj/StartPage.NA Disinfected Operating system
Virus:Exploit/URLSpoof Disinfected C:\Documents and Settings\Callum\Local Settings\Temporary Internet Files\Content.IE5\UVW3BKLO\%68%70[1][Content]
Virus:Exploit/URLSpoof Disinfected C:\Documents and Settings\Callum\Local Settings\Temporary Internet Files\Content.IE5\V23PLXRV\%68%70[2]
Virus:Trj/StartPage.NA Disinfected C:\Documents and Settings\Callum\Local Settings\Temporary Internet Files\Content.IE5\V23PLXRV\up1[1].txt
Virus:Exploit/URLSpoof Disinfected C:\Documents and Settings\Eve\Local Settings\Temporary Internet Files\Content.IE5\IIU9T102\%68%70[1][Content]
Virus:Trj/StartPage.NA Disinfected C:\Documents and Settings\Eve\Local Settings\Temporary Internet Files\Content.IE5\IIU9T102\up1[1].txt
Virus:Exploit/URLSpoof Disinfected C:\Documents and Settings\Eve\Local Settings\Temporary Internet Files\Content.IE5\NRT19TL2\%68%70[1]
Virus:Exploit/URLSpoof Disinfected C:\Documents and Settings\Julia\Local Settings\Temporary Internet Files\Content.IE5\TD47EUG9\4[1].htm
Virus:Exploit/URLSpoof Disinfected C:\Documents and Settings\Mariana\Local Settings\Temporary Internet Files\Content.IE5\4FCFKJK1\%68%70[1]
Virus:Exploit/URLSpoof Disinfected C:\Documents and Settings\Mariana\Local Settings\Temporary Internet Files\Content.IE5\X26CO2IL\%68%70[2][Content]
Virus:Trj/StartPage.FH Disinfected C:\RECYCLER\S-1-5-21-220523388-1383384898-839522115-1003\Dc15.dll
Virus:Trj/StartPage.NA Renamed C:\WINDOWS\dpe.dll
Virus:Trj/Startpage.JY Disinfected C:\WINDOWS\msmsgsui.exe
Virus:Trj/StartPage.NA Disinfected C:\WINDOWS\shdocbl.dll

Logfile of HijackThis v1.98.2
Scan saved at 15:41:10, on 21/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\Mixer.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\Program Files\HP DVD\Umbrella\DVDTray.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\NETGEAR\MA111 Configuration Utility\wlancfg4.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Gordon\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:NavigationFailure
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:NavigationFailure
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:NavigationFailure
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:NavigationFailure
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:NavigationFailure
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:NavigationFailure
O2 - BHO: DOMPeek Class - {834261E1-DD97-4177-853B-C907E5D5BD6E} - C:\WINDOWS\dpe.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [DVDTray] C:\Program Files\HP DVD\Umbrella\DVDTray.exe
O4 - HKLM\..\Run: [DVDBitSet] C:\Program Files\HP DVD\Umbrella\DVDBitSet.exe /NOUI
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: MA111 Configuration Utility.lnk = C:\Program Files\NETGEAR\MA111 Configuration Utility\wlancfg.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1099174604373
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://real.gamehouse.com/real/games/SproutLauncher.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/Solit...wn.cab31267.cab

Edited by Gordon, 21 November 2004 - 02:15 PM.


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#2 Grinler

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Posted 21 November 2004 - 06:42 PM

Please do the following:

Download the program FindNFix from the following location:

http://www10.brinkster.com/expl0iter/freeatlast/FNF/

Once it is downloaded, double-click on the file to run it. Follow the prompts to install the program. Once it is installed a window will open up showing the installation directory and a bunch of files in the right section of the window.

On the right portion of the window look for the file called !LOG!.bat and double-click on it. It will scan through your computer for a while, so be patient. When it is completed it will automatically open a notepad window called Log.txt.

Copy the contents of that file into a reply to this post.

#3 Gordon

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Posted 22 November 2004 - 02:03 PM

i thnk have some good news, - i worked on this all w/end and up until sunday night when gave up i was still getting the porn pop ups and redirected home page - i have just come to look and see if there are any new replys ( thanks for yours ) and the tentative view is the problem is gone!!!
i can only think the instructions i followed didnt tell me to do a final reboot , or more likely i missed it) so i thought it wasnt fixed when it was. Either that or the virus was so pissed off it decided to go elsewhere overnight

Thanks mate. Gordon

#4 Grinler

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Posted 23 November 2004 - 01:32 AM

LOL...if you want post a last log for review




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