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AV won't activate and won't scan


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#1 Darapan

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Posted 19 January 2014 - 02:03 PM

I think my notebook may've gotten infected for quite some time now, at least october last year but I don't use internet banking, had no files deleted, had nothing bad happen to the pc and I wasn't sure wether I was really infected or not so I didn't bother. I'll detail here how I think I got infected and how this infection progressed through time. It may be a bit detailed so sorry anything. I usually refrain from putting emphasis on words but it looks like you all do it here and since my post is a bit long I'll do it too.

 

The notebook is a Lenovo G475. I have Windows 7 Professional SP1, 32 bits. Through this entire time my antivirus was McAfee Total Protection (supposedly the best they got).

 

Some months ago I had downloaded a file with some porn vids in it (heh) and they were all great but there was one among them that would show nothing at the screen, the bar showing time progress would run but there was simply no image (I was using Media Player Classic - Home Cinema to watch and in it you can see a clear difference from when the image is entirelly black and when there's no image at all, there was no image at all). Next day I turned up the pc and McAfee prompted a screen saying my pc was at risk because both its live scan and firewall were deactivated, I also couldn't start file scan since it would say it found an error.  I clicked to activate those features and done my pc was "safe" again.

 

Fast forward some weeks, I had neither downloaded nor executed anything recently but I believe the virus may have gotten an update and whenever I turned up my pc there was a chance that McAfee would give these warnings. Windows Actions Center (that page where you can select your AV and Firewall, I don't know the English name for it) would prompt a message as well saying I had neither an active AV nor an active Firewall. These would appear pretty frequently but not always when turning the pc up. It would take some 2 minutes for the warning to appear but then all I needed to do was to click the activate button and everything would be back to normal.

 

Fast forward some more, the pc is now giving these warnings whenever I turn it up and to make things worse, clicking the activate button won't activte neither live scan nor firewall and I can't make file scans. I downloaded a new version of McAfee to install it again but before it starts installing it always make a quick scan to check for threats before installation.This time it wouldn't start this quick scan neither. I rebooted the pc and tried again, it started and installed normally but the warnings didn't go away. Even after an unninstall and clean install the problem persists.

 

So I came here and tried running the DDS version 20.01. That was my 1st attempt. After some 5 minutes running it froze my pc. ctrl+alt+del wouldn't work, right-click menu contexts would'n open, the CapsLock led wouldn't lit, the clock wouldn't change. I was watching a YouTube vid whilst running it so I wasn't sure if it froze because my equipment is a 3 years-old low-end machine or something foze it up. I  rebooted. 

 

2nd attempt at running DDS. I decided not to watch anything on youtube but still had BleepingComputer pages open. It froze again but this time Windows prompted a screen saying the aplication had stopped and if I wanted to kill it or wait. I selected wait but after 13 minutes nothing happened. This time CapsLock would lit but there was no other difference. I rebooted.

 

3rd attempt at running DDS. Deactivated wi-fi and closed Chrome. Kept at the PC clicking on things to see wheter it had froze or not. Froze after 6 minutes. Rebooted.

 

4th attempt at running DDS. Unninstalled McAfee, got Windows Firewall on (no warnings given for this one), deactivated wi-fi, waited till all programs were fully loaded, had no other application visibly running with a screen. Started DDS and went away. Exactly 20 minutes later I'm back, pc is frozen. Clock is frozen to 5 minutes after DDS began running. Only thing that works is mouse movement but mouse clicks won't work. After 5 clicks everything is frozen. I reboot.

 

Now, the only thing I've done is to get Windows Defender on, it gives no warning but I still think I'm infected. I'm specially concerned because DDS screen says it should take no more than 3 minutes. Any help will be greatly appreciated. If you feel like giving your thoughts at what might be happening and what might be the root of the problem I won't mind it.


Edited by Darapan, 19 January 2014 - 02:05 PM.


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#2 HelpBot

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Posted 24 January 2014 - 02:05 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

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step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/521340 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 Darapan

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Posted 24 January 2014 - 10:38 PM

Still need help.

 

Tried running DDS once again, PC froze after 9 minutes. The DDS I downloaded is the same one ReplyBot posted the link to (I downloaded from that lo

ink).

 

I don't have the Windows CD. I got this version from that Microsoft program where they give copies for IT students.

 

McAfee simply refuses to do anything despite a valid license. It was a demo license which doesn't allow for support so I got it cancelled and am now with Windows Defender and Firewall until I have this problem fixed, at which point I might get Norton.


Edited by Darapan, 24 January 2014 - 10:39 PM.


#4 boopme

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Posted 26 January 2014 - 09:30 PM

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step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

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If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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#5 Darapan

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Posted 26 January 2014 - 09:49 PM

Thanks for bumping the topic and getting it down the queue. Yes, I still need help but that link is invalid to me since I've already selected the "Yes, I still need help" option, as stated in my previous post. I've found help elsewhere, you can close this topic.



#6 boopme

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Posted 26 January 2014 - 10:26 PM

You are in the 3rd spot.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 fireman4it

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Posted 27 January 2014 - 12:21 PM

HelloDarapan,

  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
      
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
      
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • In the upper right hand corner of the topic you will see a button called Follow This Topic.I suggest you click it and select Immediate E-Mail notification and click on Follow This Topic. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

      
  • Finally, please reply using the Post  button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.
  •   I will be analyzing your log. I will get back to you with instructions.

 

 

 

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.


" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#8 fireman4it

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Posted 01 February 2014 - 08:52 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif





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