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#1 rbartnicki

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Posted 19 January 2014 - 11:24 AM

My name is Bart.  I want to know how to remove alureon.e


Edited by hamluis, 19 January 2014 - 02:32 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 noknojon

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Posted 19 January 2014 - 03:45 PM

Hello Bart -
Do you have any Active Antivirus program installed that you can scan with ??

If so, run a Full Scan first -
 

Free Antivirus programs: (choose and install only one).
* avast! Free Antivirus <- includes Google Chrom pre-checked by default during installation but gives you the option to uncheck
* Microsoft Security Essentials <- includes the option to join the customer experience improvement program
* BitDefender Antivirus Free Edition
* Avira Free Antivirus <- includes Ask.com Toolbar pre-checked by default during installation
* AVG Anti-Virus Free Edition <- includes AVG Security Toolbar - AVG Secure Search pre-checked by default during installation but gives you the option to uncheck

-- As noted above in red many anti-virus vendors are bundling toolbars and other software with their products. If pre-checked by default that means you need to uncheck that option during installation if you don't want it. This practice is now the most common revenue generator for free downloads by many legitimate vendors and is typically the reason for the pre-checked option.

 

Please make sure you have enabled an Antivirus as I have listed a few FREE versions above.

Most will remove 90% of the infection as a first step -

 

Next -

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

* Double-click on the Rkill desktop icon to run the tool.
* If using Vista or Windows 7 right-click on it and choose Run As Administrator.
* A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
* If not, delete the file, then download and use the one provided in Link 2.
* If the tool does not run from any of the links provided, please let me know.

NOTE - If normal mode still doesn't work, run the tool from safe mode.
When the scan is done Notepad will open with rKill log.
Post it in your next reply.
NOTE. rKill.txt log will also be present on your desktop.

 

* Do not reboot until instructed.

 

Next -

Download Malwarebytes' Anti-Malware Free (aka MBAM): to your desktop.
- Do not accept the Free Trial Version at this time -
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform Full Scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer if requested.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

 

Next -

* Please download AdwCleaner by Xplode and save to your Desktop.
* Double-click on AdwCleaner.exe to run the tool.
* Vista/Windows 7/8 users right-click and select Run As Administrator.
* Click on the Scan button (only once)
* AdwCleaner will begin...be patient as the scan may take some time to complete.
* After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
* NOW - Click on the Clean button (only once)
* Press OK when asked to close all programs and follow the onscreen prompts.
* Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
* After Auto rebooting your system, a logfile report (AdwCleaner[S0].txt) will open automatically.
* Copy and paste the contents of that logfile in your next reply.
* A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

 

Thank You -



#3 noknojon

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Posted 28 January 2014 - 04:32 PM

Hello -

Have you solved this problem, or are you getting help elsewhere ??

 

Thank You -






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