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Problems after a Malware Scan!


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9 replies to this topic

#1 mikem3

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Posted 19 January 2014 - 06:56 AM

Yesterday I ran a Malware scan on my computer, the result

was drastic, it found 902 (Nine Hundred & Two) infected files.

 

I trust Malwarebytes, so I deleted the infected files and now

I have mega problems.

 

My system is on BT Infinity and I now have trouble getting on

to the Internet, this of course could be a fault with the modem

or router.

 

My Email comes up as a lot of text down the left side of the screen,

BT/Yahoo Mail, it is the same on MS Mail, Facebook and Bleeping

Computer.

 

Other places are OK.

 

What do you think has happened?

 

I will call the BT help desk and ask them to flash the modem, but I can't

see that fixing the access problems to some sites.

 

Any help or suggestions will be greatly appreciated.

 

Thank you.

 

Mike.


Edited by hamluis, 19 January 2014 - 11:34 AM.
Moved from XP to Am I Infected - Hamluis.


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#2 buddy215

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Posted 19 January 2014 - 07:12 AM

Give this program a chance to fix the problem:  Windows Repair (All In One) Download

 

Post the log of the files you deleted from MBAM 

The log is automatically saved and can be viewed by clicking the Logs tab .

Be sure to post the complete log to include the top portion which shows the database version and your operating system.

 

Suggest you do two more scans for malware/ adware.

AdwCleaner Download

INSTRUCTIONS FOR AdwCleaner:

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Free ESET Online Antivirus Scanner

  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 mikem3

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Posted 19 January 2014 - 07:31 AM

Hi Buddy215,

 

Thank you for your swift reply.

 

I cannot post the log from MBAM, it file is empty, I checked last

night.

 

I have just tried to get in again to make sure and the programme won't

open, I get the following error message:-

 

The Malwarebytes Anti Malware Database is Missing or Corrupt.

Would you like to download a new copy? I clicked "NO".

 

Then I get another window with following message:-

 

Product Files are missing or corrupt please reinstall the product.

Program_Error_Load_Database (0,2,SDKCreate)

 

I haven't reinstalled the programme in case there is a chance to

find the missing log before I do.

 

I will run the Windows Repair Programme that you suggested and

see if that will help.

 

Thank you for taking time to help me.

 

Regards.

 

Mike.



#4 mikem3

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Posted 19 January 2014 - 10:09 AM

Hello again Buddy,

 

I started to run the Windows Repair programme and stopped

when it asked for the XP Disc.

 

I stopped because I don't want to wipe the "My Documents".

If that is going to happen, I will have to get another disc to

save them to and then I can do a clean install of the OS, but

this is something I really don't want to do. I am assuming that

they won't be wiped, but I will wait for reassurance before I

go ahead.

 

Mike.



#5 buddy215

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Posted 19 January 2014 - 10:33 AM

Backing up valuable documents is never done too soon. I think it is a good idea to do the backup now before it is too late.

 

After backing up....From all that you have posted I would attempt to uninstall MBAM and reinstall.

 

I wasn't aware that the repair tool required the use of the install CD. My best thought on that is that the tool needed a file 

to replace or repair one or more that was corrupted. The tool would not do a complete reinstall of Windows.

 

If someone more familiar with why and when the tool requires the CD reads this, please comment.

 

EDIT

After doing a bit of searching, the install CD is used to repair a corrupted WMI repository. You can verify that by unchecking

WMI repair and running the repair tool again to find out for sure that is the problem detected by the repair tool.

 

My source:  Laptop Management


Edited by buddy215, 19 January 2014 - 11:00 AM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#6 mikem3

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Posted 21 January 2014 - 07:56 AM

Hi Buddy,

 

I ran the Windows Repair (All in one) programme

and skipped all the optional bits.

 

No problems were found anywhere.

 

After racking my brain for an answer, I called my

Internet Provider and spent 45 minutes on the

phone with a Lady in India.

 

She gave me instructions on checking various

things, first we tried to Ping Google, but that

didn't work, various other things didn't work

either.

 

Finally we checked the Network Properties and

found the following:-

 

In the Internet Protocol (TCP/IP) properties

at the bottom of the window there are two options,

 

Obtain DNS Server Automatically

                   or

Use the Following Server Address

 

Somehow during the scan the automatic one was

unticked and the second one was ticked, plus

a server address was in the space provided.

 

I can't understand how this could have happened

all by itself, maybe one of the Malware programmes

was set to do this when it was discovered.

 

This might help somebody else who experiences the

same problems that I did.

 

Once again thank you very much for your help.

 

Mike.



#7 buddy215

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Posted 21 January 2014 - 08:50 AM

Malware could of done that. You really need to run the scans for malware and adware.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#8 mikem3

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Posted 21 January 2014 - 09:45 AM

Hi Buddy,

 

I run Malware and Adware scans regularly, this is the first

real problem I have had for years.

 

Mike.



#9 quietman7

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Posted 21 January 2014 - 11:24 AM

By default, anything you remove with Malwarebytes goes to the quarantine folder. Quarantined items can be viewed by looking under the quarantine tab in Malwarebytes. If you encountered and issues after performing a scan and removing everything, quarantined items can be restored from Quarantine by clicking the Restore button.

How to restore items from Quarantine.

Doing this may restore any malware which was removed but it may also return stability and correct other issues caused by the possible removal of some legitimate files.

If that does not resolve the problem, you may want to report this issue to the Malwarebytes Consumer Support Team, ask in the Support Forums or E-mail the Malwarebytes Support Help Desk so the development team can investigate.
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#10 xXToffeeXx

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Posted 21 January 2014 - 11:47 AM

Hi,

 

I wasn't aware that the repair tool required the use of the install CD. My best thought on that is that the tool needed a file 

to replace or repair one or more that was corrupted. The tool would not do a complete reinstall of Windows.

 

If someone more familiar with why and when the tool requires the CD reads this, please comment.

Actually I think it is the option to run sfc /scannow which can need a Windows CD if you are running XP. This is an optional bit, and you can see the mikem3 was able to run the actual program without the need of the CD.

 

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