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BSOD / Boot Issues


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#1 Christian_K

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Posted 19 January 2014 - 02:04 AM

I have been having some problems on my PC that I built probably a couple of years ago and have not had anything this major happen to it until now. First I'll post my PC specs from Speccy

 

http://speccy.piriform.com/results/rLCNXzRhtuiNyqOJ8tHvmnQ

 

Essentially, the other day my PC basically just froze, came up with a very quick BDOS which I couldn't read and then proceeded to restart. However, once it restarted, I would receive this screen:

 

http://img.photobucket.com/albums/v40/joeking/Boot.jpg

 

I then switched off my PC at this point, waited a couple of minutes, and then turned it back on. It prompted me with the usual options of running in safe mode and starting windows normally, which I did. Then I could get back into Windows fine. The problem being, this cycle just repeats. After about 30 minutes of usage, my PC freezes with BSOD.

 

So then I reformatted Windows assuming a clean install would fix the problem, but alas the problem is still there. I've tried reformatting twice in fact with no luck. 

 

In terms of my Hard drives, I install Windows 7 on my SSD and all other programs and have a separate WD 1.0tb HDD for file storage. So at the moment, only Windows is installed on the SSD.

 

I've tried using BlueScreenView to view BSOD dumps, but nothing ever shows up in there and I can't see any MiniDump folder or memory.dmp files in the Windows folder. I then changed settings so that my PC doesn't restart after crashing so I could take a photo of the BSOD which is this:

 

http://img.photobucket.com/albums/v40/joeking/BSOD.jpg

 

The thing is, I'm positive the previous BSOD's were a lot more detailed than this one. Anyway, my initial thought is a hardware issue with my SSD, but I could be wrong.

 

EDIT: After I turned off my PC, it was installing Windows updates and then I received this BSOD after a while which I think is what I was getting previously:

 

http://img.photobucket.com/albums/v40/joeking/193628aa-9772-444f-a157-ba0af6e4dbdc.jpg

 

I also ran sfc /scannow which found no errors:

 

http://img.photobucket.com/albums/v40/joeking/Scannow.jpg

 

So if anyone has an ideas, they would be much appreciated.


Edited by Christian_K, 19 January 2014 - 02:42 AM.


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#2 Anshad Edavana

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Posted 19 January 2014 - 02:44 AM

Hi

 

The error code you are receiving indicates Windows boot manager is failing to access the boot disk . Also Windows failure to write crash dump files indicates the SSD became unresponsive when the crash happens (if C drive is not accessible,  Windows won't be able to save crash dump to the Minidump folder). So the issue you are experiencing seems to be definitely related to your SSD drive. From the "Speccy" snapshot, it seems that you have a Crucial SSD which is the worst solid state drive i have ever seen.

 

Please try the below steps and let me know whether it helps. 

 

:step1: Replace SSD SATA cable.

 

Please replace the SATA data cable and also reset the power connector of the solid state drive.

 

sata.gif 

 

 

:step2: Update SSD firmware.

 

1. Download and burn the firmware update disc image from the below link.

 

    http://www.crucial.com/firmware/m4/070H/ISO_crucial-c400.070H.07.00.zip

 

Use Nero (use "burn image to disc" option ) or Imgburn to write the image to a blank CD.

 

   http://download.imgburn.com/SetupImgBurn_2.5.8.0.exe

 

2. Boot from the CD and follow on screen instructions to update the firmware. I highly recommend reading the official guide before doing so.

 

   http://www.crucial.com/firmware/m4/070H/Crucial_m4_Firmware_Update_070H.pdf

 

3. Verify the firmware is updated to version 070H

 

First open "Device Manager"http://pcsupport.about.com/od/windows7/f/open-device-manager-windows-7.htm ) and expand the category "Disk Drives". You will see your M4 SSD in the list. Right click on it and choose "Properties". Now select the "Details" tab and and choose "Hardware ids" from the drop down menu. You will see the firmware revision ( 070H )on the right hand side as like in the below example.

 

  crucialssd.jpg 

 

 

Hope this help you.



#3 Christian_K

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Posted 19 January 2014 - 03:49 AM

Thanks for the reply. I have replaced the SSD SATA data cable with a new one. To clarify in regards to resetting the power connector, do I do this by simply unplugging it and plugging it back in again?



#4 Anshad Edavana

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Posted 19 January 2014 - 05:03 AM

Hi

 

If another free SATA power connector is available in the PSU, please use that. Otherwise simply disconnect the and reconnect the same connector. 

 

Btw, most probably it could be due to the faulty firmware. Crucial drives are very infamous for buggy firmwares which may cause the same issues you are experiencing.



#5 Christian_K

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Posted 19 January 2014 - 05:17 AM

OK, I have updated the firmware (thank you for the instructions) without any problems and the device manager confirms that I have the latest firmware (070H). I previously had 0002 I believe, which was quite old. I have to keep using my PC to confirm whether the problem is solved though in case I receive any more crashes as it usually happens afer about 30 mins - 1 hour of use. I will report back soon with results.

 

I never knew Crucial SSD's were so notorious. At the time of purchase, I researched my components quite thoroughly and remember it being a good option. Live and learn I guess.



#6 Anshad Edavana

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Posted 19 January 2014 - 05:31 AM

Hi

 

The issue with Crucial firmware is only known after about one or two years after it's release. The symptoms will only starts after the SSD reaches 5000 hours of operating time. You will find more info in the below link.

 

http://www.anandtech.com/show/5424/crucial-provides-a-firmware-update-for-m4-to-fix-the-bsod-issue

 

So far Intel and Samsung drives are the most reliable solid state drives.


Edited by Anshad Edavana, 19 January 2014 - 05:31 AM.


#7 Christian_K

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Posted 21 January 2014 - 01:56 AM

Interesting. I wish I had heard about that before the 5000 hours.

 

Anyway, it's been a couple of days now and I've had no more crashes since updating the firmware, so thank you very much for your help in fixing my issue.






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