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Cryptolock web page not found


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16 replies to this topic

#1 Deanmc

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Posted 18 January 2014 - 08:53 PM

Hi all

I've just joined your large group and I hope you can answer my question.  I have become infected by Cryptolocker's Ransomware and have read the large FAQ doc on the matter so I know my very important files can't be unlocked.  I wanted to see how much they wanted to charge a 70yr old pensioner to get these important files back but haven't had any luck in accessing the web site they provided.  I used IE to go to http://u5ubeuzamg54x5f3.onion.to but get the message "Tor2web error: General Sock error".  I downloaded the Tor browser and tried through that but got the message "Unable to connect due to either 1) Temporarily unavailable (been trying for 24 hours) 2)Check connection (all other web sites work fine) 3) Firewall blocking access (firewall and virus checking turned off while trying to do this).

My concern now is that I'm day 3 into their 5 day time limit and don't know what to do. 

Has anyone else experienced this problem and has anyone managed to get through to them?

Please bear in mind my technical knowledge is very limited.  Also, I know now that I'll have to set up some backup system for the future. (I know, I should have done it sooner).

 

Any advise you can offer would be greatly appreciated.

 

Deanmc

Australia



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#2 HelpBot

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Posted 23 January 2014 - 08:55 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/521272 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 Deanmc

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Posted 24 January 2014 - 07:30 PM

Hi

Yes, I still would like to gain access  as described in my original post.  I haven't run any of the programs above as I didn't think they were applicable to my question but if I'm wrong just let me know.  This is all a bit foreign to me I'm afraid.

 

Regards

Deanmc



#4 nasdaq

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Posted 26 January 2014 - 09:11 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Try this tool and post the log is you can.

Download correct tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

#5 Deanmc

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Posted 26 January 2014 - 08:23 PM

Hi Nasdaq

Many thanks for getting back to me.  It would be good if you could solve this for me but it may be too late to save the files, and my money.  I did wind the clock back 5 days in BIOS but that time has passed again so it depends on how strict they are on the 5 day limit.

 

Thanks again

Dean

Attached Files



#6 nasdaq

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Posted 27 January 2014 - 09:53 AM


Nothing suspicious was found on your log.

Please run these tools and post the logs if you can.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: Turorial
Link 1
Link 2

IMPORTANT !!! Save ComboFix.exe to your Desktop

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe and follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Please paste the logs in your next reply DO NOT ATTACH THEM.
Let me know what problem persists.

#7 Deanmc

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Posted 31 January 2014 - 11:14 PM

Hi Nasdaq

I posted the reports a few days ago but they don't appear to be here now.  Did you get them?  If not, I'll post again.

 

Regards

Dean



#8 nasdaq

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Posted 01 February 2014 - 09:25 AM

No.
If you first use the more reply option to view your answer may be you forgot to click the post icon.


Please post them.

#9 Deanmc

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Posted 01 February 2014 - 07:44 PM

Try Again!!

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.0 (01.07.2014:1)
OS: Windows 7 Ultimate x64
Ran by Dean on Thu 23/01/2014 at 12:03:11.37
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}

 

~~~ Files

Successfully deleted: [File] "C:\Users\Public\Desktop\play more great games!.url"

 

~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\Dean\appdata\local\{41233616-82BA-42C9-A9FE-308E02C4397B}
Successfully deleted: [Empty Folder] C:\Users\Dean\appdata\local\{6B14719B-EC9E-49CC-B97A-50BA6E436B90}

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 23/01/2014 at 12:10:56.92
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

ComboFix 14-01-27.02 - Dean 23/01/2014  14:04:49.1.8 - x64
Microsoft Windows 7 Ultimate   6.1.7601.1.1252.61.1033.18.8088.5427 [GMT 10.5:30]
Running from: c:\users\Dean\Desktop\ComboFix.exe
AV: Norton 360 Premier Edition *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton 360 Premier Edition *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton 360 Premier Edition *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
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C:\Install.exe
C:\NPE.exe
c:\progra~2\SINGAP~1\TRAVel~1.exe
c:\users\Dean\AppData\Roaming\Microsoft\Windows\Recent\README TO UNLOCK.txt
c:\windows\SysWow64\delete.bat
c:\windows\SysWow64\SET6A8A.tmp
c:\windows\SysWow64\SETD52C.tmp
c:\windows\SysWow64\SETF7FA.tmp
c:\windows\TEMP\INS_b71c47f7.TMP
.
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(((((((((((((((((((((((((   Files Created from 2013-12-23 to 2014-01-23  )))))))))))))))))))))))))))))))
.
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2014-01-23 03:41 . 2014-01-23 03:41 -------- d-----w- c:\users\UpdatusUser\AppData\Local\temp
2014-01-23 03:41 . 2014-01-23 03:41 -------- d-----w- c:\users\Scan User\AppData\Local\temp
2014-01-23 03:41 . 2014-01-23 03:41 -------- d-----w- c:\users\Default\AppData\Local\temp
2014-01-23 01:32 . 2014-01-23 01:32 -------- d-----w- c:\windows\ERUNT
2014-01-23 01:28 . 2014-01-23 01:28 -------- d-----w- C:\AdwCleaner
2014-01-22 09:35 . 2014-01-22 09:35 -------- d-----w- c:\windows\SysWow64\NV
2014-01-22 09:35 . 2014-01-22 09:35 -------- d-----w- c:\windows\system32\NV
2014-01-22 09:29 . 2014-01-22 09:29 -------- d-----w- c:\windows\Migration
2014-01-22 09:23 . 2014-01-22 09:34 -------- d-----w- c:\windows\LastGood
2014-01-22 01:12 . 2014-01-22 01:12 -------- d-----w- C:\FRST
2014-01-20 00:55 . 2014-01-20 00:55 -------- d-----w- c:\users\Dean\AppData\Roaming\Malwarebytes
2014-01-20 00:54 . 2014-01-20 00:54 -------- d-----w- c:\programdata\Malwarebytes
2014-01-20 00:54 . 2013-04-04 04:20 25928 ----a-w- c:\windows\system32\drivers\mbam.sys
2014-01-20 00:54 . 2014-01-20 00:55 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2014-01-18 07:25 . 2013-05-10 04:30 167424 ----a-w- c:\program files\Windows Media Player\wmplayer.exe
2014-01-18 07:25 . 2013-05-10 03:48 164864 ----a-w- c:\program files (x86)\Windows Media Player\wmplayer.exe
2014-01-18 07:25 . 2013-05-10 05:56 12625920 ----a-w- c:\windows\system32\wmploc.DLL
2014-01-18 07:25 . 2013-05-10 04:56 12625408 ----a-w- c:\windows\SysWow64\wmploc.DLL
2014-01-18 07:25 . 2013-05-10 05:56 14631424 ----a-w- c:\windows\system32\wmp.dll
2014-01-18 07:15 . 2014-01-22 04:28 -------- d-----w- c:\users\Dean\AppData\Roaming\tor
2014-01-18 07:07 . 2014-01-18 07:09 -------- d-----w- c:\windows\system32\MRT
2014-01-18 06:45 . 2013-08-02 02:13 424448 ----a-w- c:\windows\system32\KernelBase.dll
2014-01-18 06:44 . 2013-11-26 10:32 3156480 ----a-w- c:\windows\system32\win32k.sys
2014-01-18 06:43 . 2013-08-05 02:25 155584 ----a-w- c:\windows\system32\drivers\ataport.sys
2014-01-18 06:32 . 2013-10-14 07:30 28368 ----a-w- c:\windows\system32\IEUDINIT.EXE
2014-01-18 06:30 . 2014-01-18 06:30 940032 ----a-w- c:\windows\system32\MsSpellCheckingFacility.exe
2014-01-18 06:30 . 2014-01-18 06:30 194048 ----a-w- c:\windows\SysWow64\elshyph.dll
2014-01-18 06:26 . 2014-01-18 06:26 878080 ----a-w- c:\windows\system32\advapi32.dll
2014-01-18 06:25 . 2014-01-18 06:25 327168 ----a-w- c:\windows\system32\mswsock.dll
2014-01-18 06:25 . 2014-01-18 06:25 231424 ----a-w- c:\windows\SysWow64\mswsock.dll
2014-01-18 06:25 . 2014-01-18 06:25 1903552 ----a-w- c:\windows\system32\drivers\tcpip.sys
2014-01-18 03:12 . 2014-01-18 03:12 -------- d-----w- c:\programdata\vrq_logs
2014-01-17 09:17 . 2014-01-17 09:17 -------- d-----w- c:\programdata\SMR410
2014-01-17 08:29 . 2014-01-18 03:14 -------- d-----w- c:\users\norton
2014-01-17 02:27 . 2014-01-17 02:27 -------- d-----w- c:\users\Dean\AppData\Roaming\Oracle
2014-01-17 02:26 . 2014-01-17 02:26 -------- d-----w- c:\windows\Sun
2014-01-17 02:24 . 2014-01-17 02:24 -------- d-----w- c:\programdata\Oracle
2014-01-17 01:55 . 2014-01-17 01:55 -------- d-----w- c:\program files (x86)\Common Files\Java
2014-01-17 01:54 . 2014-01-17 01:54 96168 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll
2014-01-17 01:54 . 2014-01-17 01:54 -------- d-----w- c:\program files (x86)\Java
2014-01-17 01:24 . 2014-01-18 03:17 -------- d-----w- c:\users\Dean\AppData\Local\NPE
2014-01-06 19:23 . 2014-01-06 19:23 4558848 ----a-w- c:\windows\SysWow64\GPhotos.scr
2013-12-27 14:12 . 2014-01-16 22:28 -------- d-----w- c:\windows\system32\drivers\N360x64\1501000.012
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((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2014-01-18 06:26 . 2014-01-18 06:26 44032 ----a-w- c:\windows\apppatch\acwow64.dll
2014-01-06 05:50 . 2012-07-12 13:27 86054176 ----a-w- c:\windows\system32\MRT.exe
2013-12-27 14:12 . 2013-02-21 06:31 177752 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.SYS
2013-12-25 19:42 . 2012-06-28 12:24 1436528 ----a-w- c:\windows\system32\nvumdshimx.dll
2013-12-25 19:42 . 2012-06-28 12:24 168616 ----a-w- c:\windows\system32\nvinitx.dll
2013-12-25 19:42 . 2012-06-28 12:24 141336 ----a-w- c:\windows\SysWow64\nvinit.dll
2013-12-25 19:42 . 2012-06-28 12:24 3069608 ----a-w- c:\windows\system32\nvapi64.dll
2013-12-11 00:27 . 2012-06-28 10:44 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-12-11 00:27 . 2012-06-28 10:44 692616 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-11-12 14:22 . 2013-11-12 14:22 930848 ----a-w- c:\windows\SysWow64\FTBSaver.scr
2013-11-11 15:02 . 2012-06-28 12:36 6674208 ----a-w- c:\windows\system32\nvcpl.dll
2013-11-11 15:02 . 2012-06-28 12:36 3490080 ----a-w- c:\windows\system32\nvsvc64.dll
2013-11-11 15:01 . 2012-06-28 12:36 922912 ----a-w- c:\windows\system32\nvvsvc.exe
2013-11-11 15:01 . 2012-06-28 12:36 67072 ----a-w- c:\windows\system32\nv3dappshextr.dll
2013-11-11 15:01 . 2012-06-28 12:36 63776 ----a-w- c:\windows\system32\nvshext.dll
2013-11-11 15:01 . 2012-06-28 12:36 2559776 ----a-w- c:\windows\system32\nvsvcr.dll
2013-11-11 15:01 . 2012-06-28 12:36 219424 ----a-w- c:\windows\system32\nvmctray.dll
2013-11-11 15:01 . 2012-06-28 12:36 1065248 ----a-w- c:\windows\system32\nv3dappshext.dll
2013-11-11 15:01 . 2012-06-28 12:36 3467927 ----a-w- c:\windows\system32\nvcoproc.bin
2013-11-10 22:29 . 2013-11-10 22:29 590112 ----a-w- c:\windows\SysWow64\nvStreaming.exe
.
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(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\~\Browser Helper Objects\{2259e2df-6e0a-4614-b39d-744c22a3fca9}]
2012-11-29 23:54 517200 ----a-w- c:\program files (x86)\UserZoom\UserZoom survey tool 2.5\adxloader.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
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[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 131248 ----a-w- c:\users\Dean\AppData\Roaming\Dropbox\bin\DropboxExt.22.dll
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[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 131248 ----a-w- c:\users\Dean\AppData\Roaming\Dropbox\bin\DropboxExt.22.dll
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[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 131248 ----a-w- c:\users\Dean\AppData\Roaming\Dropbox\bin\DropboxExt.22.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2012-07-10 39408]
"iCloudServices"="c:\program files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe" [2013-11-20 59720]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Dell DataSafe Online"="c:\program files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe" [2010-08-26 1117528]
"BCSSync"="c:\program files (x86)\Microsoft Office\Office14\BCSSync.exe" [2012-11-05 89184]
"StereoLinksInstall"="c:\program files (x86)\NVIDIA Corporation\3D Vision\nvstlink.exe" [2013-11-10 1081632]
.
c:\users\Dean\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dropbox.lnk - c:\users\Dean\AppData\Roaming\Dropbox\bin\Dropbox.exe /systemstartup [2014-1-3 30714328]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=1 (0x1)
"AppInit_DLLs"=c:\windows\SysWOW64\nvinit.dll
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[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"midi2"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
R2 BBSvc;BingBar Service;c:\program files (x86)\Microsoft\BingBar\7.3.124.0\BBSvc.exe;c:\program files (x86)\Microsoft\BingBar\7.3.124.0\BBSvc.exe [x]
R2 CLKMSVC10_9EC60124;CyberLink Product - 2012/06/28 06:03;c:\program files (x86)\CyberLink\PowerDVD9\NavFilter\kmsvc.exe;c:\program files (x86)\CyberLink\PowerDVD9\NavFilter\kmsvc.exe [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R3 dmvsc;dmvsc;c:\windows\system32\drivers\dmvsc.sys;c:\windows\SYSNATIVE\drivers\dmvsc.sys [x]
R3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\IEEtwCollector.exe;c:\windows\SYSNATIVE\IEEtwCollector.exe [x]
R3 Netaapl;Apple Mobile Device Ethernet Service;c:\windows\system32\DRIVERS\netaapl64.sys;c:\windows\SYSNATIVE\DRIVERS\netaapl64.sys [x]
R3 netvsc;netvsc;c:\windows\system32\DRIVERS\netvsc60.sys;c:\windows\SYSNATIVE\DRIVERS\netvsc60.sys [x]
R3 pmxdrv;pmxdrv;c:\windows\system32\drivers\pmxdrv.sys;c:\windows\SYSNATIVE\drivers\pmxdrv.sys [x]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys;c:\windows\SYSNATIVE\drivers\rdpvideominiport.sys [x]
R3 silabenm;Silicon Labs CP210x USB to UART Bridge Serial Port Enumerator Driver;c:\windows\system32\DRIVERS\silabenm.sys;c:\windows\SYSNATIVE\DRIVERS\silabenm.sys [x]
R3 silabser;Silicon Labs CP210x USB to UART Bridge Driver;c:\windows\system32\DRIVERS\silabser.sys;c:\windows\SYSNATIVE\DRIVERS\silabser.sys [x]
R3 Synth3dVsc;Microsoft Virtual 3D Video Transport Driver;c:\windows\system32\drivers\Synth3dVsc.sys;c:\windows\SYSNATIVE\drivers\Synth3dVsc.sys [x]
R3 SynthVid;SynthVid;c:\windows\system32\DRIVERS\VMBusVideoM.sys;c:\windows\SYSNATIVE\DRIVERS\VMBusVideoM.sys [x]
R3 terminpt;Microsoft Remote Desktop Input Driver;c:\windows\system32\drivers\terminpt.sys;c:\windows\SYSNATIVE\drivers\terminpt.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]
R3 tsusbhub;Remote Deskotop USB Hub;c:\windows\system32\drivers\tsusbhub.sys;c:\windows\SYSNATIVE\drivers\tsusbhub.sys [x]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys;c:\windows\SYSNATIVE\Drivers\usbaapl64.sys [x]
R3 VGPU;VGPU;c:\windows\system32\drivers\rdvgkmd.sys;c:\windows\SYSNATIVE\drivers\rdvgkmd.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]
S0 iusb3hcs;Intel® USB 3.0 Host Controller Switch Driver;c:\windows\system32\drivers\iusb3hcs.sys;c:\windows\SYSNATIVE\drivers\iusb3hcs.sys [x]
S0 nvpciflt;nvpciflt;c:\windows\system32\DRIVERS\nvpciflt.sys;c:\windows\SYSNATIVE\DRIVERS\nvpciflt.sys [x]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360x64\1501000.012\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\SYMDS64.SYS [x]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360x64\1501000.012\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\SYMEFA64.SYS [x]
S1 BHDrvx64;BHDrvx64;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.1.0.18\Definitions\BASHDefs\20140121.001\BHDrvx64.sys;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.1.0.18\Definitions\BASHDefs\20140121.001\BHDrvx64.sys [x]
S1 ccSet_N360;N360 Settings Manager;c:\windows\system32\drivers\N360x64\1501000.012\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\ccSetx64.sys [x]
S1 IDSVia64;IDSVia64;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.1.0.18\Definitions\IPSDefs\20140127.001\IDSvia64.sys;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.1.0.18\Definitions\IPSDefs\20140127.001\IDSvia64.sys [x]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360x64\1501000.012\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\Ironx64.SYS [x]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\N360x64\1501000.012\SYMNETS.SYS;c:\windows\SYSNATIVE\Drivers\N360x64\1501000.012\SYMNETS.SYS [x]
S2 AERTFilters;Andrea RT Filters Service;c:\program files\Realtek\Audio\HDA\AERTSr64.exe;c:\program files\Realtek\Audio\HDA\AERTSr64.exe [x]
S2 AtherosSvc;AtherosSvc;c:\program files (x86)\Dell Wireless\Bluetooth Suite\adminservice.exe;c:\program files (x86)\Dell Wireless\Bluetooth Suite\adminservice.exe [x]
S2 Dell WMI Service;Dell WMI Service;c:\program files (x86)\DELL\DELLOSD\DellOSDService.exe;c:\program files (x86)\DELL\DELLOSD\DellOSDService.exe [x]
S2 DellDigitalDelivery;Dell Digital Delivery Service;c:\program files (x86)\Dell Digital Delivery\DeliveryService.exe;c:\program files (x86)\Dell Digital Delivery\DeliveryService.exe [x]
S2 FXNADB;FXcnStatutsDatabase;c:\program files (x86)\Fuji Xerox\DocuPrint SSW2\SimpleMonitor for AP\fxksmdb.exe;c:\program files (x86)\Fuji Xerox\DocuPrint SSW2\SimpleMonitor for AP\fxksmdb.exe [x]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [x]
S2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;c:\program files\Intel\iCLS Client\HeciServer.exe;c:\program files\Intel\iCLS Client\HeciServer.exe [x]
S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]
S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [x]
S2 N360;Norton 360;c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe;c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe [x]
S2 NOBU;Dell DataSafe Online;c:\program files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe SERVICE;c:\program files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe SERVICE [x]
S2 OSDSvc;ChiconyOSDService;c:\program files (x86)\Dell\Dell KM713 Wireless Keyboard LED Indicator\OSDSrv.exe;c:\program files (x86)\Dell\Dell KM713 Wireless Keyboard LED Indicator\OSDSrv.exe [x]
S2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [x]
S2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe;c:\program files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [x]
S2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
S2 WDDMService;WDDMService;c:\program files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe;c:\program files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe [x]
S2 WDFME;WD File Management Engine;c:\program files (x86)\Western Digital\WD SmartWare\Front Parlor\WDFME\WDFME.exe;c:\program files (x86)\Western Digital\WD SmartWare\Front Parlor\WDFME\WDFME.exe [x]
S2 WDSC;WD File Management Shadow Engine;c:\program files (x86)\Western Digital\WD SmartWare\Front Parlor\WDSC.exe;c:\program files (x86)\Western Digital\WD SmartWare\Front Parlor\WDSC.exe [x]
S2 ZAtheros Bt&Wlan Coex Agent;ZAtheros Bt&Wlan Coex Agent;c:\program files (x86)\Dell Wireless\Bluetooth Suite\Ath_CoexAgent.exe;c:\program files (x86)\Dell Wireless\Bluetooth Suite\Ath_CoexAgent.exe [x]
S2 ZAtheros Wlan Agent;ZAtheros Wlan Agent;c:\program files (x86)\Dell Wireless\Ath_WlanAgent.exe;c:\program files (x86)\Dell Wireless\Ath_WlanAgent.exe [x]
S3 AthBTPort;Atheros Virtual Bluetooth Class;c:\windows\system32\DRIVERS\btath_flt.sys;c:\windows\SYSNATIVE\DRIVERS\btath_flt.sys [x]
S3 BBUpdate;BBUpdate;c:\program files (x86)\Microsoft\BingBar\7.3.124.0\SeaPort.exe;c:\program files (x86)\Microsoft\BingBar\7.3.124.0\SeaPort.exe [x]
S3 BTATH_A2DP;Bluetooth A2DP Audio Driver;c:\windows\system32\drivers\btath_a2dp.sys;c:\windows\SYSNATIVE\drivers\btath_a2dp.sys [x]
S3 btath_avdt;Atheros Bluetooth AVDT Service;c:\windows\system32\drivers\btath_avdt.sys;c:\windows\SYSNATIVE\drivers\btath_avdt.sys [x]
S3 BTATH_BUS;Atheros Bluetooth Bus;c:\windows\system32\DRIVERS\btath_bus.sys;c:\windows\SYSNATIVE\DRIVERS\btath_bus.sys [x]
S3 BTATH_HCRP;Bluetooth HCRP Server driver;c:\windows\system32\DRIVERS\btath_hcrp.sys;c:\windows\SYSNATIVE\DRIVERS\btath_hcrp.sys [x]
S3 BTATH_LWFLT;Bluetooth LWFLT Device;c:\windows\system32\DRIVERS\btath_lwflt.sys;c:\windows\SYSNATIVE\DRIVERS\btath_lwflt.sys [x]
S3 BTATH_RCP;Bluetooth AVRCP Device;c:\windows\system32\DRIVERS\btath_rcp.sys;c:\windows\SYSNATIVE\DRIVERS\btath_rcp.sys [x]
S3 BtFilter;BtFilter;c:\windows\system32\DRIVERS\btfilter.sys;c:\windows\SYSNATIVE\DRIVERS\btfilter.sys [x]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\DRIVERS\CtClsFlt.sys;c:\windows\SYSNATIVE\DRIVERS\CtClsFlt.sys [x]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]
S3 FintekCIR;Fintek eHome Transceiver;c:\windows\system32\DRIVERS\FintekCIR.sys;c:\windows\SYSNATIVE\DRIVERS\FintekCIR.sys [x]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
S3 iusb3hub;Intel® USB 3.0 Hub Driver;c:\windows\system32\DRIVERS\iusb3hub.sys;c:\windows\SYSNATIVE\DRIVERS\iusb3hub.sys [x]
S3 iusb3xhc;Intel® USB 3.0 eXtensible Host Controller Driver;c:\windows\system32\DRIVERS\iusb3xhc.sys;c:\windows\SYSNATIVE\DRIVERS\iusb3xhc.sys [x]
S3 L1C;NDIS Miniport Driver for Atheros AR81xx PCI-E Ethernet Controller;c:\windows\system32\DRIVERS\L1C62x64.sys;c:\windows\SYSNATIVE\DRIVERS\L1C62x64.sys [x]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
S3 RSPCIESTOR;Realtek PCIE CardReader Driver;c:\windows\system32\DRIVERS\RtsPStor.sys;c:\windows\SYSNATIVE\DRIVERS\RtsPStor.sys [x]
S3 tihub3;TI USB3 Hub Service;c:\windows\system32\DRIVERS\tihub3.sys;c:\windows\SYSNATIVE\DRIVERS\tihub3.sys [x]
S3 tixhci;TI XHCI Service;c:\windows\system32\DRIVERS\tixhci.sys;c:\windows\SYSNATIVE\DRIVERS\tixhci.sys [x]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\DRIVERS\wdcsam64.sys;c:\windows\SYSNATIVE\DRIVERS\wdcsam64.sys [x]
.
.
--- Other Services/Drivers In Memory ---
.
*Deregistered* - CLKMDRV10_9EC60124
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{2259e2df-6e0a-4614-b39d-744c22a3fca9}]
2012-11-29 23:54 723024 ----a-w- c:\program files (x86)\UserZoom\UserZoom survey tool 2.5\adxloader64.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 164016 ----a-w- c:\users\Dean\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 164016 ----a-w- c:\users\Dean\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 164016 ----a-w- c:\users\Dean\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 164016 ----a-w- c:\users\Dean\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2012-12-13 172144]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2012-12-13 399984]
"Persistence"="c:\windows\system32\igfxpers.exe" [2012-12-13 441968]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=c:\windows\System32\nvinitx.dll
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://www.adelaidenow.com.au/
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~2\MICROS~1\Office14\ONBttnIE.dll/105
Trusted Zone: dell.com
TCP: DhcpNameServer = 192.168.0.1
DPF: {D77F526B-FB71-4A52-A9FD-F1FFCD6A23D3} - hxxps://cdn4.userzoom.com/s/ie/f2/UserZoom.cab
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start
Toolbar-Locked - (no file)
AddRemove-SIUSBXP&10C4&EA61 - c:\windows\system32\Silabs\DriverUninstaller.exe USBXpress\SIUSBXP&10C4&EA61
AddRemove-SLABCOMM&10C4&EA60 - c:\program files (x86)\Silabs\MCU\DriverUninstall\DriverUninstaller.exe VCP CP210x Cardinal\SLABCOMM&10C4&EA60
AddRemove-628887767.cp102008.foxtel.com.au.edgesuite.net - c:\program files (x86)\Microsoft Silverlight\5.1.20125.0\Silverlight.Configuration.exe
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\N360]
"ImagePath"="\"c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe\" /s \"N360\" /m \"c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\diMaster.dll\" /prefetch:1"
"ImagePath"="\SystemRoot\System32\Drivers\N360x64\1501000.012\SYMNETS.SYS"
"TrustedImagePaths"="c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18;c:\program files (x86)\Norton 360 Premier Edition\Engine64\21.1.0.18"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_170_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_170_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_170_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_170_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\McAfee]
"SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
   00,5c,00,6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,6f,00,66,00,\
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
@Denied: (A) (Everyone)
"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
@Denied: (A) (Everyone)
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
"Key"="ActionsPane3"
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2014-01-23  14:13:01
ComboFix-quarantined-files.txt  2014-01-23 03:43
.
Pre-Run: 1,875,624,681,472 bytes free
Post-Run: 1,875,273,093,120 bytes free
.
- - End Of File - - 4EF046F4D5BA4C45669981EA25A4AAFC

 

# AdwCleaner v3.017 - Report created 23/01/2014 at 11:58:20
# Updated 12/01/2014 by Xplode
# Operating System : Windows 7 Ultimate Service Pack 1 (64 bits)
# Username : Dean - DEAN-PC
# Running from : C:\Users\Dean\Desktop\adwcleaner.exe
# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Found : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Found : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16428

*************************

AdwCleaner[R0].txt - [1013 octets] - [23/01/2014 11:58:20]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [1073 octets] ##########

 

 



#10 nasdaq

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Posted 02 February 2014 - 09:05 AM

Run the AdwCleaner tool and Clean what is reported.
===

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
p.s.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.
===

#11 Deanmc

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Posted 03 February 2014 - 06:31 AM

Here 'tis Nasdaq.

 

 

 

Results of screen317's Security Check version 0.99.79 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
 Windows Firewall Disabled! 
Norton 360 Premier Edition  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300 
 Java 7 Update 51 
 Adobe Reader 10.1.9 Adobe Reader out of Date! 
````````Process Check: objlist.exe by Laurent```````` 
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbamgui.exe 
 Malwarebytes' Anti-Malware mbamscheduler.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 5%
````````````````````End of Log``````````````````````
 



#12 nasdaq

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Posted 03 February 2014 - 08:24 AM

Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Yes, install McAfee Security Scan Plus - optional" this is not required if you are not a McAfee subscriber. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader using the Add/Remove Programs applet if present.
<<<>>>



If all is well:

Time for some housekeeping
  • The following will implement some cleanup procedures as well as reset System Restore points:
  • Click Start > Run and copy/paste the following bold text into the Run box and click OK:
  • ComboFix /Uninstall
Ignore if ComboFix was not used.
===


Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Having an effective antivirus is a must for everyone.
In addition to many excellent commercial products there are plenty of good free antivirus programs available. I can recommend:

If you are satisfied with your current protection programs you can ignore the instructions on Antivirus or Firewall listed below.In addition to an antivirus I recommend using a firewall. A software firewall is a software program that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet. I can recommend one of the following free products:Please note: Many installer offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs:

Malwarebytes Anti-Malware (MBAM)
The free version of MBAM can be used to scan the system for traces of malware. Scanning your system regularly will make it harder for malware to reside on your system.
A tutorial on using MBAM can be found here.
Please Note: Only the paid for version has real time capabilities.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Please keep your programs up to date. This applies to Java, Adobe Flashplayer, Adobe Reader and your Internet Browsers in particular. Vulnerabilities in these programs are often exploited in order to install malware on your PC. Visiting a prepared web page suffices to infect your system.

In general Firefox, Opera and Google Chrome are considered to be more secure than Internet Explorer. In addition there are many useful add-ons that can protect you from possible risks:
  • WOT will warn you when you try to visit sites with poor reputation. The reputation is based on user ratings and is usually very accurate.
  • Script Blocker can help blocking many attempts to infect your system via malicious websites by only allowing scripts at sites you trust.
  • NoScript is a popular Firefox addon,
  • ScriptNo a popular Google Chrome addon.
For much more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.
===

#13 Deanmc

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Posted 04 February 2014 - 05:48 AM

Hi Nasdaq

 

I updated Adobe Reader ok but I wasn't sure if you wanted me to update Combofix or delete it.  I assume you want me to update it and run it again?  The other things I have covered fairly well but my original problem still exists in that I can't get on that web site.

 

Regards

Dean



#14 nasdaq

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Posted 04 February 2014 - 09:38 AM

I used IE to go to http://u5ubeuzamg54x5f3.onion.to but get the message "Tor2web error: General Sock error".

Forget about that site. I would not go there even if I were to get paid.

As for ComboFix you should remove it using the instructions I gave you.

#15 Deanmc

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Posted 05 February 2014 - 05:18 AM

Although I know the perils in making a payment the files that are locked were very important to me so I made the payment.  The reason I wanted to get to that web site was to tell them that the payment has been made.  At the moment I have paid the ransom but my files are still all Locked and I have no way of telling them that they have the money.  This is why I asked the question originally.

 

Regards

Dean


Edited by Deanmc, 05 February 2014 - 05:19 AM.





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