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BSOD Windows 7


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12 replies to this topic

#1 jpbene

jpbene

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Posted 18 January 2014 - 12:12 PM

Hello, thanks you in advance for your help.  I keep receiving BSOD on my computer and need to know where to start troubleshooting.  I have a HP h8-1210 desktop. I keep getting BSOD at random.  Also, when it "sleeps" I have to reboot as it will not wake up.  I also notice it takes a long time to boot back up and come on.  I also have had issues where everything stops responding and have to eventually reboot.  I have ran MBAM which found a few issues but did not resolve my problem.  Here is what the BSOD showed:

 

DRIVER_IRQL_NOT_LESS_OR_EQUAL

 

***STOP:0X000000D1 (OXOOOOOOOOOOOOOOO8, 0X0000000000000002, 0X0000000000000000 

0XFFFFF88001A2A976

 

VOLSNAP.SYS - ADDRESS FFFFF88001A2A976 BASE AT FFFFF88001A00000

DATESTAMP 4D67242A

 

Please let me know where to start and what info or logs need to be posted.

 

Thanks



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#2 dc3

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Posted 18 January 2014 - 12:34 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 jpbene

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Posted 18 January 2014 - 01:01 PM

Thanks for the fast response. Here you go

 

http://speccy.piriform.com/results/RmkSBVcakvc13jSAFPAaBv4

 

MiniToolBox by Farbar  Version: 18-12-2013
Ran by John (administrator) on 18-01-2014 at 11:58:52
Running from "C:\Users\John\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/16/2014 03:40:19 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The I/O writes cannot be held during the shadow copy creation period on volume \\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963}\.
The volume index in the shadow copy set is 0. Error details: Open[0x00000000, The operation completed successfully.
], Flush[0x00000000, The operation completed successfully.
], Release[0x80042314, The shadow copy provider timed out while holding writes to the volume being shadow copied. This is probably due to excessive activity on the volume by an application or a system service. Try again later when activity on the volume is reduced.
], OnRun[0x00000000, The operation completed successfully.
].

Operation:
   Executing Asynchronous Operation

Context:
   Current State: DoSnapshotSet

Error: (01/16/2014 03:40:19 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The shadow copy could not be committed - operation timed out.
Error context: DeviceIoControl(\\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963} - 0000000000000194,0x0053c010,000000000039E020,0,000000000039F030,4096,[0]).

Operation:
   Committing shadow copies

Context:
   Execution Context: System Provider

Error: (01/16/2014 03:05:26 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The I/O writes cannot be held during the shadow copy creation period on volume \\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963}\.
The volume index in the shadow copy set is 0. Error details: Open[0x00000000, The operation completed successfully.
], Flush[0x00000000, The operation completed successfully.
], Release[0x80042314, The shadow copy provider timed out while holding writes to the volume being shadow copied. This is probably due to excessive activity on the volume by an application or a system service. Try again later when activity on the volume is reduced.
], OnRun[0x00000000, The operation completed successfully.
].

Operation:
   Executing Asynchronous Operation

Context:
   Current State: DoSnapshotSet

Error: (01/16/2014 03:05:26 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The shadow copy could not be committed - operation timed out.
Error context: DeviceIoControl(\\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963} - 0000000000000190,0x0053c010,000000000039E020,0,000000000039F030,4096,[0]).

Operation:
   Committing shadow copies

Context:
   Execution Context: System Provider

Error: (01/16/2014 02:49:30 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The I/O writes cannot be held during the shadow copy creation period on volume \\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963}\.
The volume index in the shadow copy set is 0. Error details: Open[0x00000000, The operation completed successfully.
], Flush[0x00000000, The operation completed successfully.
], Release[0x80042314, The shadow copy provider timed out while holding writes to the volume being shadow copied. This is probably due to excessive activity on the volume by an application or a system service. Try again later when activity on the volume is reduced.
], OnRun[0x00000000, The operation completed successfully.
].

Operation:
   Executing Asynchronous Operation

Context:
   Current State: DoSnapshotSet

Error: (01/16/2014 02:49:30 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The shadow copy could not be committed - operation timed out.
Error context: DeviceIoControl(\\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963} - 000000000000014C,0x0053c010,000000000039E020,0,000000000039F030,4096,[0]).

Operation:
   Committing shadow copies

Context:
   Execution Context: System Provider

Error: (01/16/2014 01:07:46 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The I/O writes cannot be held during the shadow copy creation period on volume \\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963}\.
The volume index in the shadow copy set is 0. Error details: Open[0x00000000, The operation completed successfully.
], Flush[0x00000000, The operation completed successfully.
], Release[0x80042314, The shadow copy provider timed out while holding writes to the volume being shadow copied. This is probably due to excessive activity on the volume by an application or a system service. Try again later when activity on the volume is reduced.
], OnRun[0x00000000, The operation completed successfully.
].

Operation:
   Executing Asynchronous Operation

Context:
   Current State: DoSnapshotSet

Error: (01/16/2014 01:07:46 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The shadow copy could not be committed - operation timed out.
Error context: DeviceIoControl(\\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963} - 000000000000006C,0x0053c010,000000000055E1F0,0,00000000003F0FD0,4096,[0]).

Operation:
   Committing shadow copies

Context:
   Execution Context: System Provider

Error: (01/16/2014 11:27:31 AM) (Source: Application Hang) (User: )
Description: The program CCleaner64.exe version 4.9.0.4471 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1f70

Start Time: 01cf12e002ab784f

Termination Time: 16

Application Path: C:\Program Files\CCleaner\CCleaner64.exe

Report Id: 75ab29fb-7ed3-11e3-8ebb-74de2b794269

Error: (01/16/2014 11:23:18 AM) (Source: ESENT) (User: )
Description: taskhost (4600) WebCacheLocal: Error -1811 occurred while opening logfile C:\Users\John\AppData\Local\Microsoft\Windows\WebCache\V0100B88.log.

System errors:
=============
Error: (01/18/2014 11:58:00 AM) (Source: Service Control Manager) (User: )
Description: The BrowserDefendert service failed to start due to the following error:
%%2

Error: (01/18/2014 11:57:00 AM) (Source: Service Control Manager) (User: )
Description: The BrowserDefendert service failed to start due to the following error:
%%2

Error: (01/18/2014 11:56:00 AM) (Source: Service Control Manager) (User: )
Description: The BrowserDefendert service failed to start due to the following error:
%%2

Error: (01/18/2014 11:55:00 AM) (Source: Service Control Manager) (User: )
Description: The BrowserDefendert service failed to start due to the following error:
%%2

Error: (01/18/2014 11:54:03 AM) (Source: Service Control Manager) (User: )
Description: The BrowserDefendert service failed to start due to the following error:
%%2

Error: (01/18/2014 11:53:02 AM) (Source: Service Control Manager) (User: )
Description: The BrowserDefendert service failed to start due to the following error:
%%2

Error: (01/18/2014 11:52:01 AM) (Source: Service Control Manager) (User: )
Description: The BrowserDefendert service failed to start due to the following error:
%%2

Error: (01/18/2014 11:51:06 AM) (Source: Service Control Manager) (User: )
Description: The BrowserDefendert service failed to start due to the following error:
%%2

Error: (01/18/2014 11:50:07 AM) (Source: Service Control Manager) (User: )
Description: The BrowserDefendert service failed to start due to the following error:
%%2

Error: (01/18/2014 11:49:00 AM) (Source: Service Control Manager) (User: )
Description: The BrowserDefendert service failed to start due to the following error:
%%2

Microsoft Office Sessions:
=========================
Error: (01/16/2014 03:40:19 PM) (Source: VSS)(User: )
Description: \\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963}\00x00000000, The operation completed successfully.
0x00000000, The operation completed successfully.
0x80042314, The shadow copy provider timed out while holding writes to the volume being shadow copied. This is probably due to excessive activity on the volume by an application or a system service. Try again later when activity on the volume is reduced.
0x00000000, The operation completed successfully.

Operation:
   Executing Asynchronous Operation

Context:
   Current State: DoSnapshotSet

Error: (01/16/2014 03:40:19 PM) (Source: VSS)(User: )
Description: DeviceIoControl(\\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963} - 0000000000000194,0x0053c010,000000000039E020,0,000000000039F030,4096,[0])

Operation:
   Committing shadow copies

Context:
   Execution Context: System Provider

Error: (01/16/2014 03:05:26 PM) (Source: VSS)(User: )
Description: \\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963}\00x00000000, The operation completed successfully.
0x00000000, The operation completed successfully.
0x80042314, The shadow copy provider timed out while holding writes to the volume being shadow copied. This is probably due to excessive activity on the volume by an application or a system service. Try again later when activity on the volume is reduced.
0x00000000, The operation completed successfully.

Operation:
   Executing Asynchronous Operation

Context:
   Current State: DoSnapshotSet

Error: (01/16/2014 03:05:26 PM) (Source: VSS)(User: )
Description: DeviceIoControl(\\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963} - 0000000000000190,0x0053c010,000000000039E020,0,000000000039F030,4096,[0])

Operation:
   Committing shadow copies

Context:
   Execution Context: System Provider

Error: (01/16/2014 02:49:30 PM) (Source: VSS)(User: )
Description: \\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963}\00x00000000, The operation completed successfully.
0x00000000, The operation completed successfully.
0x80042314, The shadow copy provider timed out while holding writes to the volume being shadow copied. This is probably due to excessive activity on the volume by an application or a system service. Try again later when activity on the volume is reduced.
0x00000000, The operation completed successfully.

Operation:
   Executing Asynchronous Operation

Context:
   Current State: DoSnapshotSet

Error: (01/16/2014 02:49:30 PM) (Source: VSS)(User: )
Description: DeviceIoControl(\\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963} - 000000000000014C,0x0053c010,000000000039E020,0,000000000039F030,4096,[0])

Operation:
   Committing shadow copies

Context:
   Execution Context: System Provider

Error: (01/16/2014 01:07:46 PM) (Source: VSS)(User: )
Description: \\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963}\00x00000000, The operation completed successfully.
0x00000000, The operation completed successfully.
0x80042314, The shadow copy provider timed out while holding writes to the volume being shadow copied. This is probably due to excessive activity on the volume by an application or a system service. Try again later when activity on the volume is reduced.
0x00000000, The operation completed successfully.

Operation:
   Executing Asynchronous Operation

Context:
   Current State: DoSnapshotSet

Error: (01/16/2014 01:07:46 PM) (Source: VSS)(User: )
Description: DeviceIoControl(\\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963} - 000000000000006C,0x0053c010,000000000055E1F0,0,00000000003F0FD0,4096,[0])

Operation:
   Committing shadow copies

Context:
   Execution Context: System Provider

Error: (01/16/2014 11:27:31 AM) (Source: Application Hang)(User: )
Description: CCleaner64.exe4.9.0.44711f7001cf12e002ab784f16C:\Program Files\CCleaner\CCleaner64.exe75ab29fb-7ed3-11e3-8ebb-74de2b794269

Error: (01/16/2014 11:23:18 AM) (Source: ESENT)(User: )
Description: taskhost4600WebCacheLocal: C:\Users\John\AppData\Local\Microsoft\Windows\WebCache\V0100B88.log-1811

=========================== Installed Programs ============================

1Click DVD Copy Pro 4.1.5.0
2570 (Version: 130.0.365.000)
2570_Help (Version: 82.0.242.000)
2570Trb (Version: 82.0.242.000)
Acronis True Image WD Edition (Version: 13.0.14184)
Adobe AIR (Version: 2.6.0.19120)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Reader X (10.1.9) (Version: 10.1.9)
AIO_CDB_ProductContext (Version: 130.0.365.000)
AIO_CDB_Software (Version: 130.0.365.000)
AIO_Scan (Version: 130.0.421.000)
AnyDVD (Version: 7.2.0.0)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
AtHomeConnect version 1.0.1.0 (Version: 1.0.1.0)
att.net Internet Mail
att.net Toolbar
Bejeweled 3 (Version: 2.2.0.97)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blio (Version: 2.2.8188)
Bubble Wrap (Version: 1.0.0.0)
BufferChm (Version: 130.0.331.000)
Canon RAW Image Task for ZoomBrowser EX (Version: 3.2.0.10)
Canon Utilities CameraWindow (Version: 7.1.0.2)
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX (Version: 6.4.2.16)
Canon Utilities Digital Photo Professional 3.3 (Version: 3.3.1.1)
Canon Utilities EOS Utility (Version: 2.3.1.3)
Canon Utilities MyCamera (Version: 6.4.0.5)
Canon Utilities PhotoStitch (Version: 3.1.21.45)
Canon Utilities Picture Style Editor (Version: 1.2.0.1)
Canon Utilities RemoteCapture Task for ZoomBrowser EX (Version: 1.7.1.9)
Canon Utilities WFT-E1/E2/E3 Utility (Version: 3.2.1.1)
Canon Utilities ZoomBrowser EX (Version: 6.1.1.21)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.1.0.8)
CCleaner (Version: 4.09)
Chuzzle Deluxe (Version: 2.2.0.95)
Copy (Version: 130.0.428.000)
Cradle of Rome 2 (Version: 2.2.0.98)
CyberLink Blu-ray Disc Suite (Version: 6.0.5024)
CyberLink LabelPrint (Version: 2.5.3624)
CyberLink Power2Go (Version: 6.1.4715)
CyberLink PowerBackup (Version: 2.5.6023)
CyberLink PowerDirector (Version: 7.0.3708)
CyberLink PowerDVD 10 (Version: 10.0.2822.52)
CyberLink PowerProducer (Version: 5.0.2.2820)
D3DX10 (Version: 15.4.2368.0902)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 130.0.465.000)
Digital Photo Navigator 1.5
DirectX for Managed Code Update (Summer 2004) (Version: 9.02.2904)
DocProc (Version: 13.0.0.0)
Dora's World Adventure (Version: 2.2.0.95)
DVD Shrink 3.2
DVDFab 9.0.4.6 (20/06/2013) Beta
Facebook (Version: 1.1.0004)
Farm Frenzy (Version: 2.2.0.98)
Farmscapes (Version: 2.2.0.98)
FATE (Version: 2.2.0.97)
Fax (Version: 130.0.418.000)
ffdshow (remove only)
Final Drive Fury (Version: 2.2.0.95)
Google Chrome (Version: 32.0.1700.72)
Google Earth (Version: 7.1.2.2041)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.3)
GPBaseService2 (Version: 130.0.371.000)
H&R Block Deluxe + Efile 2012 (Version: 12.04.7301)
HD Writer AE 1.5 (Version: 1.05.024.1033)
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
Hoyle Card Games (Version: 2.2.0.95)
HP Calendar (Version: 5.1.4245.23508)
HP Clock (Version: 5.1.4244.16367)
HP Customer Experience Enhancements (Version: 6.0.1.8)
HP Games (Version: 1.0.2.5)
HP LinkUp (Version: 2.01.029)
HP Magic Canvas (Version: 5.1.15.0)
HP Magic Canvas Tutorials (Version: 5.0.0.3)
HP MovieStore (Version: 2.1.091)
HP MovieStore (Version: 2.1.21091.0)
HP Notes (Version: 5.1.4274.30382)
HP Odometer (Version: 2.10.0000)
HP RSS (Version: 5.1.4301.21494)
HP Setup (Version: 9.0.15130.3904)
HP Setup Manager (Version: 1.2.15145.3905)
HP Support Assistant (Version: 7.0.39.15)
HP Support Information (Version: 11.00.0001)
HP Support Solutions Framework (Version: 11.50.0000)
HP TouchSmart Background - Beats (Version: 1.0.1.0)
HP TouchSmart RecipeBox (Version: 3.0.3830.27730)
HP Update (Version: 5.003.001.001)
HP Weather (Version: 5.1.4295.16450)
HPPhotoGadget (Version: 130.0.282.000)
HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000)
HPPhotosmartEssential (Version: 2.04.0000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
iCloud (Version: 3.0.2.163)
ImgBurn (Version: 2.5.7.0)
iTunes (Version: 11.1.2.32)
Jewel Match 3 (Version: 2.2.0.98)
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (Version: 2.2.0.98)
John Deere Drive Green (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
Kobo (Version: 2.0.3)
Letters from Nowhere 2 (Version: 2.2.0.97)
Luxor HD (Version: 2.2.0.98)
Mah Jong Medley (Version: 2.2.0.95)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 130.0.374.000)
Mesh Runtime (Version: 15.4.5722.2)
Metric Converter (Version: 1.0.0.0)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30320)
Microsoft .NET Framework 4 Extended (Version: 4.0.30320)
Microsoft Mathematics (Version: 4.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.5139.5005)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NVIDIA PhysX (Version: 9.10.0514)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.7588)
opensource (Version: 1.0.14960.3876)
PDF Complete Special Edition (Version: 4.0.65)
Pdf995
Penguins! (Version: 2.2.0.98)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.98)
PlayReady PC Runtime x86 (Version: 1.3.0)
PMB (Version: 5.2.00.03250)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.97)
Polar Golfer (Version: 2.2.0.98)
PowerCinema NE for Everio
PowerDirector Express
PressReader (Version: 5.11.0721.0)
QuickTime (Version: 7.74.80.86)
RAIDXpert (Version: 3.3.1540.9)
Recovery Manager (Version: 5.5.0.4424)
Remote Graphics Receiver (Version: 5.4.5)
RollerCoaster Tycoon 3: Platinum (Version: 2.2.0.98)
Safari (Version: 5.34.57.2)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.9.0)
Scan (Version: 140.0.80.000)
Skype™ 5.10 (Version: 5.10.116)
SmartWebPrinting (Version: 130.0.457.000)
SolutionCenter (Version: 130.0.373.000)
Speccy (Version: 1.24)
Spot (Version: 1.0.0.0)
Status (Version: 130.0.469.000)
SUABnR (Version: 1.1.0.13103_1)
Tap Tap Bear (Version: 1.0.0.0)
The Treasures of Mystery Island: The Ghost Ship (Version: 2.2.0.98)
Toolbox (Version: 130.0.648.000)
Torchlight (Version: 2.2.0.98)
TrayApp (Version: 130.0.422.000)
TSHostedAppLauncher (Version: 5.1.15.0)
UnloadSupport (Version: 11.0.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.98)
VLC media player 2.0.7 (Version: 2.0.7)
WebReg (Version: 130.0.132.017)
WildTangent Games App (HP Games) (Version: 4.0.5.32)
Windows Essentials Media Codec Pack 4.0 [64-Bit] (Version: 4.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 4.20 (32-bit) (Version: 4.20.0)
XBMC
Yahoo! Software Update
Zinio Reader 4 (Version: 4.2.4164)
Zuma's Revenge (Version: 2.2.0.98)

========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 7966.9 MB
Available physical RAM: 5609.07 MB
Total Pagefile: 15931.98 MB
Available Pagefile: 13484.51 MB
Total Virtual: 4095.88 MB
Available Virtual: 3963.28 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:1379.86 GB) (Free:1019.71 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:17.03 GB) (Free:2.11 GB) NTFS

========================= Users: ========================================

User accounts for \\JOHN-HP

Administrator            Guest                    John                    

========================= Minidump Files ==================================

No minidump file found

**** End of log ****



#4 QIh0

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Posted 18 January 2014 - 04:33 PM

Run cmd wtih admin and write sfc /scannow

Wait until finished and see if there is improvement

 

Also do u have any antivirus programs on ur pc???



#5 jpbene

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Posted 18 January 2014 - 09:22 PM

I ran sfc /scannow and it showed no errors

 

I am running bit defender



#6 QIh0

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Posted 19 January 2014 - 02:52 AM

Volsnap.sys is the Windows volume shadow copy driver and disk issues or other corruption might be in play.

Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup

 

How to Run Disk Check in Windows 7

 

http://www.sevenforums.com/tutorials/433-disk-check.html



#7 dc3

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Posted 19 January 2014 - 09:57 AM

It looks like you may either have a corrupted.  I would suggest that you do a Repair Installation (In Place Upgrade) to resolve this.

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
4a)  Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 
imageburn11_zpse44f577b.png
 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 dc3

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Posted 19 January 2014 - 10:18 AM



Volsnap.sys is the Windows volume shadow copy driver and disk issues or other corruption might be in play.

Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup

 

How to Run Disk Check in Windows 7

 

http://www.sevenforums.com/tutorials/433-disk-check.html

 

If you run chkdsk, run the /r switch.

 

Chkdsk /r checks for bad sectors on the hdd and recovers any readable information.
 
Click on the Start orb startorb_zps06e1f985.png , type in cmd in the Search programs and files box.  When cmd is seen in Programs above the Search box right click on it, then click on Run as administrator.
 
You will see a screen similar to the one below.
 
Screenshot2.jpg
 
Type in chkdsk c:/r then press Enter.  Please notice the space between the chkdsk and the /r.
 
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
 
Type in Y and press Enter.
 
Restart your computer to start the scan.
 
This will take a while to run, please be patient and allow it to complete the scan.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 jpbene

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Posted 19 January 2014 - 11:24 AM

OK, here is an update. I ran ckdsk and it took about 5 hours, it showed some correction but flashed the results to fast before rebooting to be able to note everything.  Does it save a log somewhere?  I also did startup repair and no errors were found.  It seems I still have the error concerning Browsrdefendert service failed to start.  What is this referring to?  I also updated windows and downloaded and installed Microsoft Security Essentials.  I updated it and ran a full scan which found 2 items that were removed.

 

 

 

http://speccy.piriform.com/results/DroSQkhEpjFAFzBmN3t1oO4

 

MiniToolBox by Farbar  Version: 18-12-2013
Ran by John (administrator) on 19-01-2014 at 10:16:34
Running from "C:\Users\John\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/19/2014 05:03:16 AM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (01/19/2014 04:53:41 AM) (Source: Application Error) (User: )
Description: Faulting application name: WDBackupEngine.exe, version: 1.6.4.4, time stamp: 0x505a9648
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x12ec
Faulting application start time: 0xWDBackupEngine.exe0
Faulting application path: WDBackupEngine.exe1
Faulting module path: WDBackupEngine.exe2
Report Id: WDBackupEngine.exe3

Error: (01/19/2014 04:53:18 AM) (Source: Application Error) (User: )
Description: Faulting application name: WDBackupEngine.exe, version: 1.6.4.4, time stamp: 0x505a9648
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0xe20
Faulting application start time: 0xWDBackupEngine.exe0
Faulting application path: WDBackupEngine.exe1
Faulting module path: WDBackupEngine.exe2
Report Id: WDBackupEngine.exe3

Error: (01/19/2014 04:12:50 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The I/O writes cannot be held during the shadow copy creation period on volume \\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963}\.
The volume index in the shadow copy set is 0. Error details: Open[0x00000000, The operation completed successfully.
], Flush[0x00000000, The operation completed successfully.
], Release[0x80042314, The shadow copy provider timed out while holding writes to the volume being shadow copied. This is probably due to excessive activity on the volume by an application or a system service. Try again later when activity on the volume is reduced.
], OnRun[0x00000000, The operation completed successfully.
].

Operation:
   Executing Asynchronous Operation

Context:
   Current State: DoSnapshotSet

Error: (01/19/2014 04:12:50 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The shadow copy could not be committed - operation timed out.
Error context: DeviceIoControl(\\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963} - 0000000000000160,0x0053c010,0000000000430070,0,0000000000432090,4096,[0]).

Operation:
   Committing shadow copies

Context:
   Execution Context: System Provider

Error: (01/19/2014 03:42:39 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The I/O writes cannot be held during the shadow copy creation period on volume \\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963}\.
The volume index in the shadow copy set is 0. Error details: Open[0x00000000, The operation completed successfully.
], Flush[0x00000000, The operation completed successfully.
], Release[0x80042314, The shadow copy provider timed out while holding writes to the volume being shadow copied. This is probably due to excessive activity on the volume by an application or a system service. Try again later when activity on the volume is reduced.
], OnRun[0x00000000, The operation completed successfully.
].

Operation:
   Executing Asynchronous Operation

Context:
   Current State: DoSnapshotSet

Error: (01/19/2014 03:42:38 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The shadow copy could not be committed - operation timed out.
Error context: DeviceIoControl(\\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963} - 00000000000001A4,0x0053c010,0000000000430070,0,0000000000432090,4096,[0]).

Operation:
   Committing shadow copies

Context:
   Execution Context: System Provider

Error: (01/18/2014 09:19:02 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06

Error: (01/18/2014 09:19:01 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80070003

Error: (01/18/2014 03:34:54 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The I/O writes cannot be held during the shadow copy creation period on volume \\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963}\.
The volume index in the shadow copy set is 0. Error details: Open[0x00000000, The operation completed successfully.
], Flush[0x00000000, The operation completed successfully.
], Release[0x80042314, The shadow copy provider timed out while holding writes to the volume being shadow copied. This is probably due to excessive activity on the volume by an application or a system service. Try again later when activity on the volume is reduced.
], OnRun[0x00000000, The operation completed successfully.
].

Operation:
   Executing Asynchronous Operation

Context:
   Current State: DoSnapshotSet

System errors:
=============
Error: (01/19/2014 10:17:05 AM) (Source: Service Control Manager) (User: )
Description: The BrowserDefendert service failed to start due to the following error:
%%2

Error: (01/19/2014 10:16:00 AM) (Source: Service Control Manager) (User: )
Description: The BrowserDefendert service failed to start due to the following error:
%%2

Error: (01/19/2014 10:15:00 AM) (Source: Service Control Manager) (User: )
Description: The BrowserDefendert service failed to start due to the following error:
%%2

Error: (01/19/2014 10:14:11 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Error: (01/19/2014 10:14:00 AM) (Source: Service Control Manager) (User: )
Description: The BrowserDefendert service failed to start due to the following error:
%%2

Error: (01/19/2014 10:13:00 AM) (Source: Service Control Manager) (User: )
Description: The BrowserDefendert service failed to start due to the following error:
%%2

Error: (01/19/2014 10:12:00 AM) (Source: Service Control Manager) (User: )
Description: The BrowserDefendert service failed to start due to the following error:
%%2

Error: (01/19/2014 10:11:00 AM) (Source: Service Control Manager) (User: )
Description: The BrowserDefendert service failed to start due to the following error:
%%2

Error: (01/19/2014 10:10:01 AM) (Source: Service Control Manager) (User: )
Description: The BrowserDefendert service failed to start due to the following error:
%%2

Error: (01/19/2014 10:09:00 AM) (Source: Service Control Manager) (User: )
Description: The BrowserDefendert service failed to start due to the following error:
%%2

Microsoft Office Sessions:
=========================
Error: (01/19/2014 05:03:16 AM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (01/19/2014 04:53:41 AM) (Source: Application Error)(User: )
Description: WDBackupEngine.exe1.6.4.4505a9648ntdll.dll6.1.7601.18247521ea8e7c0000374000ce75312ec01cf1504b352f96dC:\Program Files (x86)\Western Digital\WD SmartWare\WDBackupEngine.exeC:\Windows\SysWOW64\ntdll.dllf4c5f2fc-80f7-11e3-b0b0-74de2b794269

Error: (01/19/2014 04:53:18 AM) (Source: Application Error)(User: )
Description: WDBackupEngine.exe1.6.4.4505a9648ntdll.dll6.1.7601.18247521ea8e7c0000374000ce753e2001cf1504a3d4cfb7C:\Program Files (x86)\Western Digital\WD SmartWare\WDBackupEngine.exeC:\Windows\SysWOW64\ntdll.dlle70c83eb-80f7-11e3-b0b0-74de2b794269

Error: (01/19/2014 04:12:50 AM) (Source: VSS)(User: )
Description: \\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963}\00x00000000, The operation completed successfully.
0x00000000, The operation completed successfully.
0x80042314, The shadow copy provider timed out while holding writes to the volume being shadow copied. This is probably due to excessive activity on the volume by an application or a system service. Try again later when activity on the volume is reduced.
0x00000000, The operation completed successfully.

Operation:
   Executing Asynchronous Operation

Context:
   Current State: DoSnapshotSet

Error: (01/19/2014 04:12:50 AM) (Source: VSS)(User: )
Description: DeviceIoControl(\\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963} - 0000000000000160,0x0053c010,0000000000430070,0,0000000000432090,4096,[0])

Operation:
   Committing shadow copies

Context:
   Execution Context: System Provider

Error: (01/19/2014 03:42:39 AM) (Source: VSS)(User: )
Description: \\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963}\00x00000000, The operation completed successfully.
0x00000000, The operation completed successfully.
0x80042314, The shadow copy provider timed out while holding writes to the volume being shadow copied. This is probably due to excessive activity on the volume by an application or a system service. Try again later when activity on the volume is reduced.
0x00000000, The operation completed successfully.

Operation:
   Executing Asynchronous Operation

Context:
   Current State: DoSnapshotSet

Error: (01/19/2014 03:42:38 AM) (Source: VSS)(User: )
Description: DeviceIoControl(\\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963} - 00000000000001A4,0x0053c010,0000000000430070,0,0000000000432090,4096,[0])

Operation:
   Committing shadow copies

Context:
   Execution Context: System Provider

Error: (01/18/2014 09:19:02 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06
System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

Error: (01/18/2014 09:19:01 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80070003
System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

Error: (01/18/2014 03:34:54 PM) (Source: VSS)(User: )
Description: \\?\Volume{3f365b34-4e4e-11e1-8e03-806e6f6e6963}\00x00000000, The operation completed successfully.
0x00000000, The operation completed successfully.
0x80042314, The shadow copy provider timed out while holding writes to the volume being shadow copied. This is probably due to excessive activity on the volume by an application or a system service. Try again later when activity on the volume is reduced.
0x00000000, The operation completed successfully.

Operation:
   Executing Asynchronous Operation

Context:
   Current State: DoSnapshotSet

=========================== Installed Programs ============================

1Click DVD Copy Pro 4.1.5.0
2570 (Version: 130.0.365.000)
2570_Help (Version: 82.0.242.000)
2570Trb (Version: 82.0.242.000)
Acronis True Image WD Edition (Version: 13.0.14184)
Adobe AIR (Version: 2.6.0.19120)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Reader X (10.1.9) (Version: 10.1.9)
AIO_CDB_ProductContext (Version: 130.0.365.000)
AIO_CDB_Software (Version: 130.0.365.000)
AIO_Scan (Version: 130.0.421.000)
AnyDVD (Version: 7.2.0.0)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
AtHomeConnect version 1.0.1.0 (Version: 1.0.1.0)
att.net Internet Mail
att.net Toolbar
Bejeweled 3 (Version: 2.2.0.97)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blio (Version: 2.2.8188)
Bubble Wrap (Version: 1.0.0.0)
BufferChm (Version: 130.0.331.000)
Canon RAW Image Task for ZoomBrowser EX (Version: 3.2.0.10)
Canon Utilities CameraWindow (Version: 7.1.0.2)
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX (Version: 6.4.2.16)
Canon Utilities Digital Photo Professional 3.3 (Version: 3.3.1.1)
Canon Utilities EOS Utility (Version: 2.3.1.3)
Canon Utilities MyCamera (Version: 6.4.0.5)
Canon Utilities PhotoStitch (Version: 3.1.21.45)
Canon Utilities Picture Style Editor (Version: 1.2.0.1)
Canon Utilities RemoteCapture Task for ZoomBrowser EX (Version: 1.7.1.9)
Canon Utilities WFT-E1/E2/E3 Utility (Version: 3.2.1.1)
Canon Utilities ZoomBrowser EX (Version: 6.1.1.21)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.1.0.8)
CCleaner (Version: 4.09)
Chuzzle Deluxe (Version: 2.2.0.95)
Copy (Version: 130.0.428.000)
Cradle of Rome 2 (Version: 2.2.0.98)
CyberLink Blu-ray Disc Suite (Version: 6.0.5024)
CyberLink LabelPrint (Version: 2.5.3624)
CyberLink Power2Go (Version: 6.1.4715)
CyberLink PowerBackup (Version: 2.5.6023)
CyberLink PowerDirector (Version: 7.0.3708)
CyberLink PowerDVD 10 (Version: 10.0.2822.52)
CyberLink PowerProducer (Version: 5.0.2.2820)
D3DX10 (Version: 15.4.2368.0902)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 130.0.465.000)
Digital Photo Navigator 1.5
DirectX for Managed Code Update (Summer 2004) (Version: 9.02.2904)
DocProc (Version: 13.0.0.0)
Dora's World Adventure (Version: 2.2.0.95)
DVD Shrink 3.2
DVDFab 9.0.4.6 (20/06/2013) Beta
Facebook (Version: 1.1.0004)
Farm Frenzy (Version: 2.2.0.98)
Farmscapes (Version: 2.2.0.98)
FATE (Version: 2.2.0.97)
Fax (Version: 130.0.418.000)
ffdshow (remove only)
Final Drive Fury (Version: 2.2.0.95)
Google Chrome (Version: 32.0.1700.76)
Google Earth (Version: 7.1.2.2041)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.3)
GPBaseService2 (Version: 130.0.371.000)
H&R Block Deluxe + Efile 2012 (Version: 12.04.7301)
HD Writer AE 1.5 (Version: 1.05.024.1033)
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
Hoyle Card Games (Version: 2.2.0.95)
HP Calendar (Version: 5.1.4245.23508)
HP Clock (Version: 5.1.4244.16367)
HP Customer Experience Enhancements (Version: 6.0.1.8)
HP Games (Version: 1.0.2.5)
HP LinkUp (Version: 2.01.029)
HP Magic Canvas (Version: 5.1.15.0)
HP Magic Canvas Tutorials (Version: 5.0.0.3)
HP MovieStore (Version: 2.1.091)
HP MovieStore (Version: 2.1.21091.0)
HP Notes (Version: 5.1.4274.30382)
HP Odometer (Version: 2.10.0000)
HP RSS (Version: 5.1.4301.21494)
HP Setup (Version: 9.0.15130.3904)
HP Setup Manager (Version: 1.2.15145.3905)
HP Support Assistant (Version: 7.0.39.15)
HP Support Information (Version: 11.00.0001)
HP Support Solutions Framework (Version: 11.50.0000)
HP TouchSmart Background - Beats (Version: 1.0.1.0)
HP TouchSmart RecipeBox (Version: 3.0.3830.27730)
HP Update (Version: 5.003.001.001)
HP Weather (Version: 5.1.4295.16450)
HPPhotoGadget (Version: 130.0.282.000)
HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000)
HPPhotosmartEssential (Version: 2.04.0000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
iCloud (Version: 3.0.2.163)
ImgBurn (Version: 2.5.7.0)
iTunes (Version: 11.1.2.32)
Jewel Match 3 (Version: 2.2.0.98)
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (Version: 2.2.0.98)
John Deere Drive Green (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
Kobo (Version: 2.0.3)
Letters from Nowhere 2 (Version: 2.2.0.97)
Luxor HD (Version: 2.2.0.98)
Mah Jong Medley (Version: 2.2.0.95)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 130.0.374.000)
Mesh Runtime (Version: 15.4.5722.2)
Metric Converter (Version: 1.0.0.0)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Mathematics (Version: 4.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.5139.5005)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NVIDIA PhysX (Version: 9.10.0514)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.7588)
opensource (Version: 1.0.14960.3876)
PDF Complete Special Edition (Version: 4.0.65)
Pdf995
Penguins! (Version: 2.2.0.98)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.98)
PlayReady PC Runtime x86 (Version: 1.3.0)
PMB (Version: 5.2.00.03250)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.97)
Polar Golfer (Version: 2.2.0.98)
PowerCinema NE for Everio
PowerDirector Express
PressReader (Version: 5.11.0721.0)
QuickTime (Version: 7.74.80.86)
RAIDXpert (Version: 3.3.1540.9)
Recovery Manager (Version: 5.5.0.4424)
Remote Graphics Receiver (Version: 5.4.5)
RollerCoaster Tycoon 3: Platinum (Version: 2.2.0.98)
Safari (Version: 5.34.57.2)
Scan (Version: 140.0.80.000)
Skype™ 5.10 (Version: 5.10.116)
SmartWebPrinting (Version: 130.0.457.000)
SolutionCenter (Version: 130.0.373.000)
Speccy (Version: 1.24)
Spot (Version: 1.0.0.0)
Status (Version: 130.0.469.000)
Tap Tap Bear (Version: 1.0.0.0)
The Treasures of Mystery Island: The Ghost Ship (Version: 2.2.0.98)
Toolbox (Version: 130.0.648.000)
Torchlight (Version: 2.2.0.98)
TrayApp (Version: 130.0.422.000)
TSHostedAppLauncher (Version: 5.1.15.0)
UnloadSupport (Version: 11.0.0)
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.98)
VLC media player 2.0.7 (Version: 2.0.7)
WebReg (Version: 130.0.132.017)
WildTangent Games App (HP Games) (Version: 4.0.5.32)
Windows Essentials Media Codec Pack 4.0 [64-Bit] (Version: 4.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 4.20 (32-bit) (Version: 4.20.0)
XBMC
Yahoo! Software Update
Zinio Reader 4 (Version: 4.2.4164)
Zuma's Revenge (Version: 2.2.0.98)

========================= Memory info: ===================================

Percentage of memory in use: 25%
Total physical RAM: 7966.9 MB
Available physical RAM: 5939.69 MB
Total Pagefile: 15931.98 MB
Available Pagefile: 13715.73 MB
Total Virtual: 4095.88 MB
Available Virtual: 3958.02 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:1379.86 GB) (Free:1022.93 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:17.03 GB) (Free:2.11 GB) NTFS

========================= Users: ========================================

User accounts for \\JOHN-HP

Administrator            Guest                    John                    

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

 


Edited by jpbene, 19 January 2014 - 11:24 AM.


#10 dc3

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Posted 19 January 2014 - 11:51 AM

Which chkdsk switch did you run, chkdsk /r?
 
Please download Malwarebytes Anti-Malware.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  When the installation has finished, make sure you leave both of these checked:
 
    Update Malwarebytes' Anti-Malware
 
    Launch Malwarebytes' Anti-Malware
 
Then click on Finish.
 
3)  MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. 
 
4)  Click on perform Quick Scan, then click on the Scan button.
 
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
 
5)  The scan will now begin, this may take some time to complete so please be patient.
 
6)  When the scan is finished click on Show Results to display all objects found.
 
7)  Click OK to close the message box and continue with the removal process.
 
8)  Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
 
Make sure that every item shown in the results has a check mark in the box next to it, then click on Remove Selected.
 
9)  When removal is completed, a log will open in Notepad.
 
This log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of the log in your next post, then exit MBAM.
 
Important:  If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
 
Please copy the Malwarebytes log and paste it in your next post.
 
To locate this file right click on the Start orb and choose Open Windows Explorer, then click on C: drive.
 
When the C: drive opens click on the following:  ProgramData, Malwarebytes, Malwarebytes' Anti-Malware, Logs.  
 
If there is more than one log, choose the log with the date that you ran scan that I requested.
 
 
If there are a large number of items found you can go into Settings and click on Scanner Settings to change the setting in Action for potentially unwanted programs (PUP) to Show in results list and check for removal.
 
Malwarebytessettings_zpsb9b50638.png

Edited by dc3, 19 January 2014 - 11:59 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 jpbene

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Posted 19 January 2014 - 02:18 PM

Yes, I did the /r, but I did it through my computer, c: drive properties.  I checked the box for bad sectors.

 

Here is the MBAM log

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2014.01.19.05

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16476
John :: JOHN-HP [administrator]

1/19/2014 1:09:34 PM
mbam-log-2014-01-19 (13-09-34).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 209077
Time elapsed: 8 minute(s), 6 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)



#12 jpbene

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Posted 19 January 2014 - 02:23 PM

Here is a log from the 15th that removed some items.  Not sure if this would help knowing what was on it recently.

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2014.01.15.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16476
John :: JOHN-HP [administrator]

1/15/2014 1:37:45 PM
mbam-log-2014-01-15 (13-37-45).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 625901
Time elapsed: 2 hour(s), 7 minute(s), 30 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 4
HKCR\CLSID\{3c471948-f874-49f5-b338-4f214a2ee0b1} (PUP.Optional.Conduit) -> Quarantined and deleted successfully.
HKCU\Software\AppDataLow\Software\Crossrider (PUP.Optional.CrossRider.A) -> Quarantined and deleted successfully.
HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\bProtectSettings (PUP.Optional.BProtector.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Delta\delta\Instl (PUP.Optional.Delta.A) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 2
C:\Users\John\AppData\Local\Temp\CT3072253 (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\John\AppData\Local\Temp\CT3072253\xpi (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.

Files Detected: 18
C:\Laptop\Program Files\Conduit\Community Alerts\Alert0.dll (PUP.Optional.Conduit) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Conduit\Community Alerts\Alert.dll (PUP.Optional.Conduit) -> Quarantined and deleted successfully.
C:\Users\John\AppData\Local\Temp\vbmz2.exe (MSIL.Solimba) -> Quarantined and deleted successfully.
C:\Users\John\AppData\Local\Temp\9CFB8CFF-BAB0-7891-B9A0-5AAD6A0C19D9\Latest\BExternal.dll (PUP.Optional.Babylon.A) -> Quarantined and deleted successfully.
C:\Users\John\AppData\Local\Temp\9CFB8CFF-BAB0-7891-B9A0-5AAD6A0C19D9\Latest\CrxInstaller.dll (PUP.Optional.Babylon.A) -> Quarantined and deleted successfully.
C:\Users\John\AppData\Local\Temp\BabylonToolbar\BabylonToolbar\1.5.3.17\BabylonToolbar4ie.exe (PUP.Optional.BabylonToolBar.A) -> Quarantined and deleted successfully.
C:\Users\John\AppData\Local\Temp\VisualBeeSilent.exe (PUP.Optional.Visualbee) -> Quarantined and deleted successfully.
C:\Users\John\AppData\Local\Google\Chrome\User Data\Default\bProtector Web Data (PUP.Optional.BProtector.A) -> Quarantined and deleted successfully.
C:\Users\John\AppData\Local\Google\Chrome\User Data\Default\bprotectorpreferences (PUP.Optional.BProtector.A) -> Quarantined and deleted successfully.
C:\Users\John\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_eooncjejnppfjjklapaamhcdmjbilmde_0.localstorage (PUP.Optional.BrowserDefender.A) -> Quarantined and deleted successfully.
C:\Users\John\AppData\Local\Temp\CT3072253\conduitStatistics.csf (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\John\AppData\Local\Temp\CT3072253\CT3072253.txt (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\John\AppData\Local\Temp\CT3072253\CT3072253.xpi (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\John\AppData\Local\Temp\CT3072253\dtime.csf (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\John\AppData\Local\Temp\CT3072253\initData.json (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\John\AppData\Local\Temp\CT3072253\manifest.json (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\John\AppData\Local\Temp\CT3072253\version.txt (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\John\AppData\Local\Temp\CT3072253\xpi\install.rdf (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.

(end)



#13 jhayz

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Posted 20 January 2014 - 01:20 AM

Do you still get the BSOD code 0XD1? It looks like your video card drivers need to be replaced and updated http://www.geforce.com/drivers
http://www.carrona.org/bsodindx.html#0x000000D1

NVIDIA PhysX (Version: 9.10.0514)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.7588)

 


Tekken
 





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