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Windows 7 freezes when browsing internet + sometimes does not wake from sleep


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#1 flanders4you

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Posted 18 January 2014 - 08:44 AM

Hi

 

I am experiencing some problems with my "Asus essentio desktop pc".

When I am browsing the internet using several tabs the mouse sometimes "get stuck" for about 2-3 seconds and then the mouse symbol is starting to act strange.. This is like a prelude to my computer not responding at all. Not by mouse or by keyboard, no matter what combinations I try... Then I have no choice but to turn the computer off by using the On/Off button on the chassi.

 

When I start it again, sometimes it´s working allright again, until the same procedure starts over. First the mouse acting strange, then it not responing at all..

At other times, when I start it up again it tells me I have a problem with the driver for my network adapter. But if I just pull the network adapter-plug out, then in again it works fine.

 

Do I have a virus? I have tried reinstalling windows 7 again, but it doesn´t help.

 

I would be VERY grateful for your help, because this is just killing me!

 

 

Sincerely,

Anders

 

 

 

 

 

------------------
System Information
------------------
Time of this report: 1/18/2014, 14:40:51
       Machine name: ANDERS-PC
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
           Language: Swedish (Regional Setting: Swedish)
System Manufacturer: ASUSTeK Computer INC.
       System Model: CG8250
               BIOS: BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
          Processor: Intel® Core™ i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
             Memory: 8192MB RAM
Available OS Memory: 8174MB RAM
          Page File: 1808MB used, 14536MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

 

 

 



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#2 sikntired

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Posted 18 January 2014 - 10:39 AM

Hi flanders,

Does this issue exist within all browsers or just one specific? Have you looked to see if there are any software updates available for your system.

Try running MBAM: http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

 

Since you have not indicated doing so.

 

 

 

 



#3 flanders4you

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Posted 18 January 2014 - 05:44 PM

Hi,

 

This problem is both with mozilla firefox and with google chrome.

Windows update is active. Other than that, no I haven´t searched for updates. What kind of updates do you mean?

 

I have done the MBAM-scan, which didn´t find anything but here´s the log anyway:

 

 

 

 

 

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2014.01.15.06

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16476
Anders :: ANDERS-PC [administrator]

2014-01-18 23:36:27
mbam-log-2014-01-18 (23-36-27).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 229754
Time elapsed: 2 minute(s), 57 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
 



#4 Chris Cosgrove

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Posted 18 January 2014 - 06:33 PM

My first thought when I read your post was 'lack of RAM', then I saw you have 8 Gb of the stuff. A few browser tabs open is not going to affect that ! And since MBAM says you are clean, to a high degree of probability, you are clean.

 

Have you considered a hardware problem of some sort ?  Your USB drivers and connections (assuming you are using a USB keyboard and  mouse) seem the obvious suspects here. I would suggest you look in 'Device Manager' for any problem indicators - either '?' or '!' symbols.

 

Start - Control panel - System - Device manager (in the top LH corner of the System screen)

 

If you expand the line 'Universal Serial Bus Controllers' by clicking on the '+' sign at the side of it you will be able to see them individually. If any of them are marked as having a problem you can safely delete the controller for it by selecting it and then clicking 'Action - uninstall' in the menu bar. This is a safe procedure as any controllers you delete will be re-installed the next time Windows starts. If you discover you have uninstalled the mouse and keyboard controllers while doing this you will have to resort once more to the power button to turn the computer off !

 

If this gets you no further forward, post back.

 

Chris Cosgrove



#5 flanders4you

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Posted 19 January 2014 - 08:01 AM

Hi Chris!

 

The device manager does not say that I have a problem with anything.

Only sometimes when this "freezing" has ocurred and I have shut down with the power button: then it sometimes say that I have a problem with the driver for my usb network device. If I then pull the network adapter out and in again, the driver is working again.

 

Maybe it helps to know my previous problem? (Before I reinstalled windows)

The graphics driver used to suddenly crash without any reason, and i got the message something like this: "Windows kernel mode driver has unexpectedly crashed and has recovered".

This used to happen very often, and it did not stop until I had opened my pc and pulled the graphics card out of its slot, and the in again. The this specific problem stopped. I would guess that it had something to do with a bad connection, or dust in the slot or something?

Note, it did not help that time to reinstall windows. The problem was still there until I took the graphics card out and in again..

 

 

Thank you for helping, I hope we will find the solution!



#6 sikntired

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Posted 19 January 2014 - 12:40 PM

If you experience a problem with a hardware device you may need to search for updated drivers. You can do this by going into Device Manager and expanding the triangle and right-clicking to search for any updated drivers.
 
You can also try the MS Fix-it Tool : http://support.microsoft.com/kb/2665946

 
 
Good Luck


Edited by sikntired, 19 January 2014 - 12:43 PM.


#7 hamluis

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Posted 19 January 2014 - 02:41 PM

Let's look at some data, please.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#8 flanders4you

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Posted 20 January 2014 - 07:35 AM

Here are the MiniToolBox and Speccy logs:

 

 

 

MiniToolBox by Farbar  Version: 18-12-2013
Ran by Anders (administrator) on 20-01-2014 at 13:24:39
Running from "C:\Users\Anders\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/20/2014 01:21:14 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/20/2014 10:57:32 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/20/2014 02:02:16 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/19/2014 09:09:55 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/19/2014 01:00:46 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/18/2014 11:32:59 PM) (Source: Application Error) (User: )
Description: Faulting application name: HKShip.exe, version: 0.0.0.0, time stamp: 0x511151c4
Faulting module name: HKShip.exe, version: 0.0.0.0, time stamp: 0x511151c4
Exception code: 0xc0000005
Fault offset: 0x005ee9ff
Faulting process id: 0x36b0
Faulting application start time: 0xHKShip.exe0
Faulting application path: HKShip.exe1
Faulting module path: HKShip.exe2
Report Id: HKShip.exe3

Error: (01/18/2014 02:21:54 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/18/2014 11:37:52 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/18/2014 02:17:18 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/18/2014 00:04:03 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (01/20/2014 00:29:21 PM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!051d(2528)

Error: (01/20/2014 02:00:49 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:56:07 AM on ?1/?20/?2014 was unexpected.

Error: (01/20/2014 01:41:53 AM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!051d(2528)

Error: (01/18/2014 02:20:24 PM) (Source: BugCheck) (User: )
Description: 0x00000116 (0xfffffa800c101010, 0xfffff8800f1e4034, 0xffffffffc00000b5, 0x000000000000000a)C:\Windows\MEMORY.DMP011814-26083-01

Error: (01/18/2014 02:20:24 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:18:48 PM on ?1/?18/?2014 was unexpected.

Error: (01/18/2014 00:54:13 PM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!051d(2528)

Error: (01/18/2014 01:51:28 AM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!051d(2528)

Error: (01/15/2014 09:44:47 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:42:32 PM on ?1/?15/?2014 was unexpected.

Error: (01/15/2014 04:10:29 PM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!051d(2528)

Error: (01/15/2014 01:50:46 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:31:43 PM on ?1/?14/?2014 was unexpected.


Microsoft Office Sessions:
=========================
Error: (01/20/2014 01:21:14 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/20/2014 10:57:32 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/20/2014 02:02:16 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/19/2014 09:09:55 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/19/2014 01:00:46 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/18/2014 11:32:59 PM) (Source: Application Error)(User: )
Description: HKShip.exe0.0.0.0511151c4HKShip.exe0.0.0.0511151c4c0000005005ee9ff36b001cf146a6adf4c07C:\Program Files (x86)\Steam\steamapps\common\SleepingDogs\HKShip.exeC:\Program Files (x86)\Steam\steamapps\common\SleepingDogs\HKShip.exe7b48effe-8090-11e3-9819-5404a6f3bda2

Error: (01/18/2014 02:21:54 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/18/2014 11:37:52 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/18/2014 02:17:18 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/18/2014 00:04:03 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


=========================== Installed Programs ============================

µTorrent (Version: 3.3.2.30303)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
Alan Wake
Asmedia ASM104x USB 3.0 Host Controller Driver (Version: 1.14.8.0)
ASUS nVidia Driver (Version: 1.00.0000)
AVG 2014 (Version: 14.0.3681)
AVG 2014 (Version: 14.0.4259)
AVG 2014 (Version: 2014.0.4259)
Canon IJ Network Scanner Selector EX
Canon IJ Network Tool (Version: 3.1.1)
Canon MX410 series MP Drivers
GeForce Experience NvStream Client Components (Version: 1.6.28)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
McAfee Security Scan Plus (Version: 3.8.130.10)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
Mozilla Firefox 26.0 (x86 sv-SE) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
MSI Afterburner 3.0.0 Beta 16 (Version: 3.0.0 Beta 16)
NETGEAR WNA3100 wireless USB 2.0 adapter (Version: 1.01.206)
Nihilumbra
No More Room in Hell
NVIDIA 3D Vision Controller Driver 331.65 (Version: 331.65)
NVIDIA 3D Vision Driver 331.65 (Version: 331.65)
NVIDIA Control Panel 331.65 (Version: 331.65)
NVIDIA GeForce Experience 1.7 (Version: 1.7)
NVIDIA Graphics Driver 331.65 (Version: 331.65)
NVIDIA HD Audio Driver 1.3.26.4 (Version: 1.3.26.4)
NVIDIA Install Application (Version: 2.1002.140.952)
NVIDIA LED Visualizer 1.0 (Version: 1.0)
NVIDIA PhysX (Version: 9.13.0725)
NVIDIA PhysX System Software 9.13.0725 (Version: 9.13.0725)
NVIDIA ShadowPlay 9.3.16 (Version: 9.3.16)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.3165)
NVIDIA Update 9.3.16 (Version: 9.3.16)
NVIDIA Update Components (Version: 9.3.16)
NVIDIA Virtual Audio 1.2.9 (Version: 1.2.9)
RivaTuner Statistics Server 5.4.0 (Version: 5.4.0)
SHIELD Streaming (Version: 1.6.34)
Sid Meier's Civilization V
Skype™ 6.9 (Version: 6.9.106)
Sleeping Dogs™
Steam (Version: 1.0.0.0)
Terraria
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Visual Studio 2012 x64 Redistributables (Version: 14.0.0.1)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)

========================= Memory info: ===================================

Percentage of memory in use: 20%
Total physical RAM: 8173.22 MB
Available physical RAM: 6482.33 MB
Total Pagefile: 16344.63 MB
Available Pagefile: 14559.79 MB
Total Virtual: 4095.88 MB
Available Virtual: 3962.3 MB

========================= Partitions: =====================================

1 Drive c: (WIN7) (Fixed) (Total:372.6 GB) (Free:62.95 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:544.72 GB) (Free:297.77 GB) NTFS

========================= Users: ========================================

User accounts for \\ANDERS-PC

Administrator            Anders                   Guest                    
UpdatusUser              


**** End of log ****
 

 

 

 

 

 

http://speccy.piriform.com/results/m0fINAYbXaIuMmm7VeTfbui



#9 hamluis

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Posted 20 January 2014 - 05:26 PM

You have AVG...and MSE...installed.  You also have some McAfee app installed.

 

A recipe for problems, please uninstall the McAfee and the AVG, for now.  Then run chkdsk /r and see what problems remain over the next 24/48 hours.  If you feel obligated to use the McAfee or the AVG apps, you'll then be able to do so.

 

The problem with drivers...is (IMO) seldom that they are not the latest.  The problem is that the current ones are damaged and like most things damaged...they cannot perform properly.  I would just uninstall the current nVidia drivers, using both Device Manager and Add/Remove Programs...then reinstall from the Drivers CD.

 

Louis



#10 flanders4you

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Posted 21 January 2014 - 05:40 AM

I have uninstalled AVG, MSE and McAfee.

 

When I try to run the chkdsk /r a black dos windows pops up, and then disappears immediatly. I tried the plain chkdsk but as soon as the scan was complete the window disappeared so that I could not check to see if it found problems. Any ideas on what I did wrong?

The graphics driver is uninstalled, then reinstalled from the cd.

With AVG gone I do not have a virus program. Should I try to get another one?



#11 hamluis

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Posted 21 January 2014 - 11:50 AM

I did not suggest uninstalling MSE.  I would use it and the Windows firewall just to eliminate them from consideration in assessing system problems.

 

http://www.w7forums.com/threads/how-to-use-chkdsk-check-disk.448/ , but put check marks in both options (Scan For) (Automatically Fix) .  The result will be chkdsk /r.

 

Louis






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