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Computer extremely slow, freezing, crashing...


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#1 dog6611

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Posted 17 January 2014 - 02:48 PM

My computer is currently not functioning.  I am running windows 7 and I cant function with my computer anymore.

Its freezing and crashing like crazy.

What should I do?



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#2 InadequateInfirmity

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Posted 17 January 2014 - 06:03 PM

Step 1:

Please download Junkware Removal Tool and save it on your desktop.

  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please attach the JRT log.

Step-2:

Please download AdwCleanerby Xplode onto your desktop.


  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 3:

Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and Attach the result.

 

 

Step 4:

 

 

Please Download Dr Web Cure it from Here
Save the program to your desktop.
Boot the machine into Safe Mode
Click the button that reads I agree to participate in software quality improvemnet program.
cxVKZsX.png
Then hit the Continue button.
Now hit Select Objects for scanning.
WlY7bUh.png
Place a tick next to Scanning objects this will tick all items for scanning.
NyPaZ0k.png
Click the Tool icon on the top right.
Select Automatically Apply actions to threats.
Now go to settings and make sure that the screen looks like this.
CgyYnPy.png
Under actions make sure the settings are the same as below.
M8MQ7UQ.png
Then go to the log tab and drop the slider to minimal.
Hit ok
Next hit start scanning.
This scan can take a while to complete this is normal.
When the scan has completed hit the open report and post the log back here in your next reply.



#3 dog6611

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Posted 21 January 2014 - 03:45 PM

ok here they are

JRT:

Spoiler


AdwCleaner[S0]

Spoiler


AdwCleaner[R0]

Spoiler


Minitoolbox:

Spoiler



#4 InadequateInfirmity

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Posted 21 January 2014 - 04:45 PM

Dr web log and how the machine performing?



#5 dog6611

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Posted 21 January 2014 - 07:32 PM

Ok the last file was too big to post so I had to upload it.

 

Doctor Web:

http://fbe.am/qpW

and the computer is a little better but still very slow and always getting stuck and takes ages to startup.

Thanks in advance :)



#6 InadequateInfirmity

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Posted 22 January 2014 - 04:51 PM

Lets run these scans please.

 

 

 

Download Malwarebytes Anti-Malware

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad.
  • Post the log back here.

 

Please scan your machine with ESET OnlineScan
You will need to disable your antivirus prior to scanning.

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer.
      Save it to your Desktop.
    • Double click on the esetsmartinstaller_enu.png to download the ESET Smart Installer. icon on your Desktop.
  • Check "YES, I
  • accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under Scan Settings, check "Scan Archives" and Remove Found Threats
  • Click Advanced settingsand select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.


#7 dog6611

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Posted 28 January 2014 - 08:58 AM

Hey again, the eset scan came up with nothing so it didn't produce a log.

Malwarebytes:

Spoiler



It's really bad now, I can't go on some websites, windows are closing and opening by themselves.  Computer randomly turns off and I get blue screens.


I need help, with this.


Thanks in advance,
dog6611



#8 InadequateInfirmity

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Posted 28 January 2014 - 02:53 PM

How is everything in safe mode with networking?



#9 dog6611

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Posted 29 January 2014 - 06:38 PM

Ok, I am just going to take the easy way out and re format the computer and re install windows.

Thanks for the help :)






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