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Not being able to install any MS Office product.


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8 replies to this topic

#1 xAngelus

xAngelus

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  • Local time:09:11 AM

Posted 17 January 2014 - 11:40 AM

OR ANY OTHER OFFICE SUITE....

 

-------

 

I had Microsoft Office 2010 installed in my home desktop. It had a recurring problem of connecting to the internet to verify my installation of which all attempts failed. It was getting very annoying to me that resulted to uninstalling it and to install another version.

 

I initiated the uninstall procedure just fine then it displayed that it had "a problem removing" it. I resorted to force-uninstalling it by using IOBit's Uninstaller program. It said it completely removed the program then I began installing the other version.

 

I ran the installer and then nothing happened. I thought it was a corrupted download so I went and re-downloaded the whole thing. It came up with the same failure. Nothing happens after running the installer. I downloaded another version of the same provider and it still gave the same results. No error message, at all.

 

I then downloaded an OpenOffice suite thinking that the problem might be Microsoft product related. Same results. No error message.

 

Now, I am worried that I broke something internally (registry perhaps) that prevented me to install any office suite. I tried Microsoft's FixIt troubleshooter to aid me in finding out what might have went wrong. Nothing, still.

 

I need help in figuring out if I need to reinstall my operating system or if this can still be remedied.

 

NOTE: Please allow a one-day interval for me to reply because the computer I am using to write to you is a work computer from my mom's office and this work computer and my home computer shares the same cables and peripherals (for now). I will try to be on mobile mode whenever something needs to be done to the home computer.

 

Pardon for the wall of text. >,<


Edited by xAngelus, 17 January 2014 - 11:41 AM.

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#2 hamluis

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Posted 17 January 2014 - 12:11 PM

My first step would be to remove ALL Iobit software from the system.

 

Then...run the chkdsk /r command.

 

Then...please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 xAngelus

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Posted 18 January 2014 - 07:12 AM

Hello Louis, here are the things you requested...

 

 

 

 

MiniToolBox by Farbar  Version: 18-12-2013
Ran by user101 (administrator) on 18-01-2014 at 20:06:11
Running from "C:\Documents and Settings\user101\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/18/2014 06:27:23 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (01/17/2014 07:17:33 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (01/17/2014 04:39:40 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (01/16/2014 11:49:05 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (01/16/2014 08:38:57 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (01/16/2014 07:08:41 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (01/16/2014 05:08:24 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (01/16/2014 02:28:27 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (01/16/2014 01:12:46 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (01/16/2014 00:45:51 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.


System errors:
=============
Error: (01/18/2014 08:00:56 PM) (Source: Service Control Manager) (User: )
Description: The Yahoo! Updater service terminated unexpectedly.  It has done this 1 time(s).

Error: (01/18/2014 08:00:52 PM) (Source: Service Control Manager) (User: )
Description: The LiveUpdate service terminated unexpectedly.  It has done this 1 time(s).

Error: (01/18/2014 08:00:46 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service terminated unexpectedly.  It has done this 1 time(s).

Error: (01/18/2014 07:58:27 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SASKUTIL

Error: (01/18/2014 07:58:23 PM) (Source: Service Control Manager) (User: )
Description: The npkakl service failed to start due to the following error:
%%2

Error: (01/18/2014 07:58:23 PM) (Source: Service Control Manager) (User: )
Description: The Akamai NetSession Interface service terminated with the following error:
%%126

Error: (01/18/2014 07:58:23 PM) (Source: Service Control Manager) (User: )
Description: The aswFsBlk service failed to start due to the following error:
%%2

Error: (01/18/2014 06:37:45 PM) (Source: Service Control Manager) (User: )
Description: The LiveUpdate service terminated unexpectedly.  It has done this 1 time(s).

Error: (01/18/2014 06:37:26 PM) (Source: DCOM) (User: PERSONAL-56BAB7)
Description: DCOM got error "%%1058" attempting to start the service MDM with arguments ""
in order to run the server:
{0C0A3666-30C9-11D0-8F20-00805F2CD064}

Error: (01/18/2014 06:30:34 PM) (Source: Service Control Manager) (User: )
Description: The Yahoo! Updater service terminated unexpectedly.  It has done this 1 time(s).


Microsoft Office Sessions:
=========================
Error: (01/18/2014 06:27:23 PM) (Source: PerfNet)(User: )
Description:

Error: (01/17/2014 07:17:33 PM) (Source: PerfNet)(User: )
Description:

Error: (01/17/2014 04:39:40 PM) (Source: PerfNet)(User: )
Description:

Error: (01/16/2014 11:49:05 PM) (Source: PerfNet)(User: )
Description:

Error: (01/16/2014 08:38:57 PM) (Source: PerfNet)(User: )
Description:

Error: (01/16/2014 07:08:41 PM) (Source: PerfNet)(User: )
Description:

Error: (01/16/2014 05:08:24 PM) (Source: PerfNet)(User: )
Description:

Error: (01/16/2014 02:28:27 PM) (Source: PerfNet)(User: )
Description:

Error: (01/16/2014 01:12:46 PM) (Source: PerfNet)(User: )
Description:

Error: (01/16/2014 00:45:51 PM) (Source: PerfNet)(User: )
Description:


=========================== Installed Programs ============================

µTorrent (Version: 3.4.0.30444)
32 Bit HP CIO Components Installer (Version: 7.1.8)
7-Zip 9.20
Add or Remove Adobe Creative Suite 3 Master Collection (Version: 1.0)
Adobe Acrobat 8 Professional (Version: 8.3.1)
Adobe After Effects CS3 Presets (Version: 8)
Adobe AIR (Version: 1.5.3.9130)
Adobe Anchor Service CS3 (Version: 1.0)
Adobe Asset Services CS3 (Version: 3)
Adobe Bridge CS3 (Version: 2)
Adobe Bridge Start Meeting (Version: 1.0)
Adobe BridgeTalk Plugin CS3 (Version: 1.0)
Adobe Camera Raw 4.0 (Version: 4.0)
Adobe CMaps (Version: 1.0)
Adobe Color - Photoshop Specific (Version: 1.0)
Adobe Color Common Settings (Version: 1.0.1)
Adobe Color EU Extra Settings (Version: 1.0)
Adobe Color JA Extra Settings (Version: 1.0)
Adobe Color NA Recommended Settings (Version: 1.0)
Adobe Default Language CS3 (Version: 1.0)
Adobe Device Central CS3 (Version: 1.0)
Adobe Dreamweaver CS3 (Version: 9)
Adobe ExtendScript Toolkit 2 (Version: 2.0.2)
Adobe Extension Manager CS3 (Version: 1.8)
Adobe Fireworks CS3 (Version: 9.0)
Adobe Flash CS3 (Version: 9.0)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
Adobe Flash Video Encoder (Version: 2.0)
Adobe Fonts All (Version: 1.0)
Adobe Help Viewer CS3 (Version: 1)
Adobe Illustrator CS3 (Version: 13.0)
Adobe InDesign CS3 Icon Handler (Version: 5.0)
Adobe Linguistics CS3 (Version: 3.0.0)
Adobe MotionPicture Color Files (Version: 1.0)
Adobe PDF Library Files (Version: 8.0)
Adobe Photoshop CS3 (Version: 10)
Adobe Reader X (10.1.8) (Version: 10.1.8)
Adobe Setup (Version: 1.0)
Adobe SING CS3 (Version: 0.1)
Adobe Stock Photos CS3 (Version: 1.5)
Adobe Type Support (Version: 1.0)
Adobe Update Manager CS3 (Version: 5.1.0)
Adobe Version Cue CS3 Client (Version: 3)
Adobe Video Profiles (Version: 1.0)
Adobe WAS CS3 (Version: 1.0)
Adobe WinSoft Linguistics Plugin (Version: 1.0)
Adobe XMP DVA Panels CS3 (Version: 1.0)
Adobe XMP Panels CS3 (Version: 1.0)
AhnLab Online Security
AHV content for Acrobat and Flash (Version: 1)
AIO_Scan (Version: 90.0.222.000)
Akamai NetSession Interface Service
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
ASIO4ALL (Version: 2.10)
Ask Toolbar (Version: 12.6.0.1639)
ASUSUpdate
Audition Dance Battle (Version: 01.61.0)
avast! Free Antivirus (Version: 9.0.2011)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 90.0.146.000)
CCleaner (Version: 4.09)
Cheat Engine 6.1
Chikka Messenger
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
ContentSAFER
Cool & Quiet
Copy (Version: 90.0.146.000)
CustomerResearchQFolder (Version: 1.00.0000)
Destination Component (Version: 090.000.091.086)
DeviceDiscovery (Version: 90.0.205.000)
DeviceManagementQFolder (Version: 1.00.0000)
DJ_AIO_ProductContext (Version: 90.0.236.000)
DJ_AIO_Software (Version: 90.0.222.000)
DJ_AIO_Software_min (Version: 90.0.222.000)
DocProc (Version: 9.0.0.0)
DocProcQFolder (Version: 1.00.0000)
Dragon Nest SEA (Version: 1.79.0000)
Dropbox (Version: 2.0.22)
Dynomite Deluxe 2.71
eBIRForms version 1.0 (Version: 1.0)
Elsword version v3.1204.5.1 (Version: v3.1204.5.1)
Elsword_EN
eSupportQFolder (Version: 1.00.0000)
F2100 (Version: 90.0.222.000)
F2100_doccd (Version: 90.0.222.000)
F2100_Help (Version: 90.0.222.000)
Facebook Video Calling 1.1.1.1 (Version: 1.1.1)
ffdshow [rev 3154] [2009-12-09] (Version: 1.0)
FileBook Plug-in (Version: 1.0)
FileHippo.com Update Checker
GameHouse Games Collection: Bejeweled 2
GameHouse Games Collection: Chainz
GameHouse Games Collection: Chainz 2 - Relinked
GameHouse Games Collection: Chuzzle Deluxe
GameHouse Games Collection: Feeding Frenzy
GameHouse Games Collection: Gutterball
GameHouse Games Collection: Gutterball 2
GameHouse Games Collection: Magic Ball 2
GameHouse Games Collection: Magic Ball 2 - New Worlds
GameHouse Games Collection: Super Collapse!
GameHouse Games Collection: Super Collapse! II
GameHouse Games Collection: Super Collapse! II Platinum
GameHouse Games Collection: Super Gem Drop
GameHouse Games Collection: Super SpongeBob Collapse!
GameHouse Games Collection: Super TextTwist
GameHouse Games Collection: Tap a Jam
GameHouse Games Collection: Zuma Deluxe
Garena - ELSWORD
Garena - League of Legends
Garena - Mstar
GetPrivate (Version: 1.0.0)
GetRight
Globe Broadband Click Fix (Version: 2.0)
Google Chrome (Version: 31.0.1650.63)
Google Talk Plugin (Version: 2.6.1.5251)
Google Update Helper (Version: 1.3.21.135)
GS-Supporter 1.80
Half-Life (Version: Half-Life - Non Steam)
High-Definition Video Playback 10 (Version: 7.0.11400.29.0)
HijackThis 2.0.2 (Version: 2.0.2)
HP Customer Participation Program 9.0 (Version: 9.0)
HP Deskjet All-In-One Software 9.0 (Version: 9.0)
HP Deskjet Ink Adv 2010 K010 Basic Device Software (Version: 22.50.231.0)
HP Deskjet Ink Adv 2010 K010 Help (Version: 140.0.2.2)
HP Deskjet Ink Adv 2060 K110 Basic Device Software (Version: 22.0.334.0)
HP Deskjet Ink Adv 2060 K110 Help (Version: 140.0.2.2)
HP Deskjet Ink Adv 2060 K110 Product Improvement Study (Version: 22.0.334.0)
HP FWUpdateEDO2 (Version: 1.0.0.0)
HP Imaging Device Functions 9.0 (Version: 9.0)
HP OCR Software 9.0 (Version: 9.0)
HP Photo Creations (Version: 1.0.0.3341)
HP Product Assistant (Version: 100.000.001.000)
HP Smart Web Printing (Version: 131.1.35898)
HP Solution Center 9.0 (Version: 9.0)
HP Update (Version: 5.003.001.001)
HPProductAssistant (Version: 90.0.146.000)
HPSSupply (Version: 2.2.0.0000)
IceOp (Version: 5.2)
iTunes (Version: 11.1.3.8)
J2SE Development Kit 5.0 Update 4 (Version: 1.5.0.40)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
JavaFX 2.1.1 (Version: 2.1.1)
Kaspersky Anti-Virus 2010 (Version: 9.0.0.459)
K-Defense8 Control - Å°º¸µå º¸¾È
League of Legends (Version: 1.3)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 90.0.146.000)
Media Player Codec Pack 3.3.1
Messenger Plus! 6 (Version: 6.00.0.773)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30730)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30730)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30730)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30320)
Microsoft .NET Framework 4 Extended (Version: 4.0.30320)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft AppLocale (Version: 1.0.0)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft National Language Support Downlevel APIs
Microsoft Primary Interoperability Assemblies 2005 (Version: 8.0.50727.42)
Microsoft Search Enhancement Pack (Version: 3.0.127.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Software Update for Web Folders  (English) 14 (Version: 14.0.4763.1000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (Version: 11.0.51106.1)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Windows Application Compatibility Database
Microsoft WinUsb 1.0
MobileMe Control Panel (Version: 3.1.8.0)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
MSVC80_x86_v2 (Version: 1.0.3.0)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero 10 Menu TemplatePack Basic (Version: 10.0.10600.6.0)
Nero 10 Movie ThemePack Basic (Version: 10.0.10600.6.0)
Nero BackItUp 10 (Version: 5.4.11600.19.100)
Nero BackItUp 10 Help (CHM) (Version: 1.0.10700)
Nero Burning ROM 10 (Version: 10.0.11100.10.100)
Nero BurningROM 10 Help (CHM) (Version: 1.0.10700)
Nero BurnRights 10 (Version: 4.0.11000.12.100)
Nero BurnRights 10 Help (CHM) (Version: 1.0.10600)
Nero Control Center 10 (Version: 10.0.12000.1.4)
Nero ControlCenter 10 Help (CHM) (Version: 1.0.10700)
Nero Core Components 10 (Version: 2.0.13700.0.1)
Nero CoverDesigner 10 (Version: 5.0.10900.11.100)
Nero CoverDesigner 10 Help (CHM) (Version: 1.0.10600)
Nero DiscSpeed 10 (Version: 6.0.10800.7.100)
Nero DiscSpeed 10 Help (CHM) (Version: 1.0.10600)
Nero Dolby Files 10 (Version: 2.0.11000.0.10)
Nero Express 10 (Version: 10.0.11000.10.100)
Nero Express 10 Help (CHM) (Version: 1.0.10700)
Nero InfoTool 10 (Version: 7.0.10800.8.100)
Nero InfoTool 10 Help (CHM) (Version: 1.0.10600)
Nero MediaHub 10 (Version: 1.0.13400.11.100)
Nero MediaHub 10 Help (CHM) (Version: 1.0.10700)
Nero Multimedia Suite 10 (Version: 10.0.13100)
Nero Recode 10 (Version: 4.6.10900.4.100)
Nero Recode 10 Help (CHM) (Version: 1.0.10600)
Nero RescueAgent 10 (Version: 3.0.10900.9.100)
Nero RescueAgent 10 Help (CHM) (Version: 1.0.10700)
Nero SoundTrax 10 (Version: 4.6.10600.2.100)
Nero SoundTrax 10 Help (CHM) (Version: 1.0.10600)
Nero StartSmart 10 (Version: 10.0.11200.12.100)
Nero StartSmart 10 Help (CHM) (Version: 1.0.10700)
Nero Update (Version: 1.0.0017)
Nero Vision 10 (Version: 7.0.11100.8.100)
Nero Vision 10 Help (CHM) (Version: 1.0.10600)
Nero WaveEditor 10 (Version: 5.6.10600.2.100)
Nero WaveEditor 10 Help (CHM) (Version: 1.0.10600)
neroxml (Version: 1.0.0)
Nokia Connectivity Cable Driver (Version: 7.1.23.0)
nProtect KeyCrypt
nProtect KeyCrypt V6.0
NVIDIA Control Panel 306.81 (Version: 306.81)
NVIDIA Drivers (Version: 1.5)
NVIDIA ForceWare Network Access Manager (Version: 1.00.7313)
NVIDIA Graphics Driver 306.81 (Version: 306.81)
NVIDIA Install Application (Version: 2.1002.85.551)
NVIDIA nView 136.28 (Version: 136.28)
NVIDIA PhysX (Version: 9.10.0514)
NVIDIA Update 1.10.8 (Version: 1.10.8)
NVIDIA Update Components (Version: 1.10.8)
oggcodecs 0.71.0946 (Version: 0.71.0946)
osu! (Version: 0.0.0.0)
Pack Vista Inspirat 2 1.0 (Version: 1.0)
Pando Media Booster (Version: 2.6.0.8)
Pandora Service
PC Connectivity Solution (Version: 9.44.0.3)
PC Probe II (Version: 1.04.23)
PDF Settings (Version: 1.0)
PDF-Viewer (Version: 2.5.214.1)
PhotoScape
Razer Game Booster (Version: 3.6)
Realtek High Definition Audio Driver (Version: 5.10.0.6873)
RealUpgrade 1.0 (Version: 1.0.0)
Samsung Kies (Version: 2.6.1.13105_6)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.29.0)
Scan (Version: 9.0.0.0)
Segoe UI (Version: 14.0.4327.805)
Skype Click to Call (Version: 6.13.13771)
Skype?6.10 (Version: 6.10.104)
SolutionCenter (Version: 90.0.146.000)
SpeedConnect Internet Accelerator v.7.5
SpeedFan (remove only)
Spotflux (Version: 2.9.19)
SSS_R3
Status (Version: 90.0.146.000)
System Requirements Lab
TeamViewer 7 (Version: 7.0.13989)
Text Twist 2 (remove only)
TextPad
Toolbox (Version: 90.0.146.000)
TouchEn Key with E2E for 32bit
TrayApp (Version: 90.0.146.000)
TuneUp Utilities 2013 (Version: 13.0.4000.124)
TuneUp Utilities 2014 (en-US) (Version: 14.0.1000.169)
TuneUp Utilities 2014 (Version: 14.0.1000.169)
TuneUp Utilities Language Pack (en-US) (Version: 13.0.4000.124)
UltraSearch V1.8.1 (Version: 1.8.1)
Unity Web Player (Version: )
UnloadSupport (Version: 9.0.0)
Unlocker 1.9.1 (Version: 1.9.1)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB2447568) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB978506) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
USB PC Camera (SN9C101) (Version: 4.15.0.2)
VLC media player 1.0.1 (Version: 1.0.1)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 90.0.146.000)
Winamp (Version: 5.621 )
Windows 7 Upgrade Advisor (Version: 2.0.5000.0)
Windows Driver Package - Advanced Micro Devices (AmdK8) Processor  (05/27/2006 1.3.2.0) (Version: 05/27/2006 1.3.2.0)
Windows Driver Package - Nokia pccsmcfd  (08/22/2008 7.0.0.0) (Version: 08/22/2008 7.0.0.0)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Resource Kit Tools (Version: 5.2.3790)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver
Yahoo! Messenger
Yahoo! Software Update
YTD Video Downloader 4.7.2 (Version: 4.7.2)

========================= Memory info: ===================================

Percentage of memory in use: 45%
Total physical RAM: 1919.23 MB
Available physical RAM: 1043.9 MB
Total Pagefile: 3680.61 MB
Available Pagefile: 3033.7 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.76 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:58.59 GB) (Free:12.47 GB) NTFS
3 Drive e: (Drive E) (Fixed) (Total:43.95 GB) (Free:6.97 GB) NTFS
4 Drive f: (Drive F) (Fixed) (Total:46.5 GB) (Free:7.12 GB) NTFS

========================= Users: ========================================

User accounts for \\PERSONAL-56BAB7

Administrator            ASPNET                   Guest                    
HelpAssistant            HsUser_qJD7kr7wmpF       SUPPORT_388945a0         
UpdatusUser              user101                  


**** End of log ****

 

 

 

 

http://speccy.piriform.com/results/oJRISx1IqIuoUP8P3ZvtC0A


"If Boots chose to save Baby Penguin based on his beliefs and his beliefs are not on his direct control,
does Boots really have free will?"
-Maraka "Dora, the Explorer" parody

#4 hamluis

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Posted 18 January 2014 - 11:36 AM

TuneUp Utilities 2013 (Version: 13.0.4000.124)
TuneUp Utilities 2014 (en-US) (Version: 14.0.1000.169)
TuneUp Utilities 2014 (Version: 14.0.1000.169)
TuneUp Utilities Language Pack (en-US) (Version: 13.0.4000.124)

 

Please...uninstall the above, using Add/Remove Programs...then run chkdsk /r again and tell us how system runs.

 

Louis



#5 xAngelus

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Posted 18 January 2014 - 12:03 PM

I only have TuneUp Utilities 2014 in my Add/Remove Programs. I will go ahead and uninstall it. I'll get back with word as soon as I finish the Check Disk.

 

When you say "tell us how the system runs", did you mean I should try to install any Office suite after the Check Desk repair?

 

UPDATE:

For some reason, the Add/Remove Program doesn't remove it.


Edited by xAngelus, 18 January 2014 - 12:19 PM.

"If Boots chose to save Baby Penguin based on his beliefs and his beliefs are not on his direct control,
does Boots really have free will?"
-Maraka "Dora, the Explorer" parody

#6 hamluis

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Posted 18 January 2014 - 02:01 PM

I would try Revo Uninstaller.

 

Here is how to use Revo Uninstaller:

1) First we download it from here: Revo Uninstaller Free Version. You can skip this Step if you already have it installed. However, you may need to update it. If you have it installed already, and you need to update it, go ahead and open it up and click the AutoUpdate Icon next to Help. The use of this program makes registry changes based upon what you select for removal from the Registry. Before running Revo Uninstaller please run ERUNT before proceeding to back up your registry in case you make a mistake.

2) Select the Program to remove from the list of programs and click the Uninstall button:

revo_list_of_programs.png


 

3) After selecting the program you want to remove, and confirming you want to uninstall the program, then you will want to select the Advanced Option:

methods_of_removal.png

 

4) Click Next. This will start the uninstaller for the application you picked. When the uninstaller is done, and it proves to be successful, and a reboot is required, then select NO and continue the below steps.

5) Follow the prompts during the uninstallation of the application. Once it closes you will be at this window:

continue_uninstallation_of_application.p

 

6) Click Next again. Once the window is done scanning for files and other things that did not get removed, you will be presented with this window:

registry_settings_left_behind.png

.

You will want to select only the bolded items, then click on Delete. If any entries-usually the last thing listed and not in bold-have a + sign click on the + until you see more bolded items. Once done, click Next.

If it asks you to delete other files, then do so, but pay attention to the warnings.

 

Louis
 



#7 xAngelus

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Posted 19 January 2014 - 04:33 AM

It appears the Revo Uninstaller removed the program. Should I go ahead and try to install an Office suite now?


"If Boots chose to save Baby Penguin based on his beliefs and his beliefs are not on his direct control,
does Boots really have free will?"
-Maraka "Dora, the Explorer" parody

#8 hamluis

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Posted 19 January 2014 - 11:21 AM

Run the chkdsk /r command before attempting the install, please.

 

Start/Run...type chkdsk /r, hit Enter.  Type Y in new screen, hit Enter.  Reboot the system...the command will execute before booting into Windows.

 

Once system boots into Windows, try your preference regarding office suites.

 

Louis



#9 xAngelus

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Posted 20 January 2014 - 06:49 AM

I've done Check Disk again and tried installing MS Office 2003 but when the "Windows installer" box appears, it goes away instantly.

And then nothing happens. At all. I don't know what to do anymore.

 

I don't want to be the demanding brat here, kind Sir and I am very thankful that you took my case up..

But my mom is taking the monitor back to her office tomorrow morning (6AM - Philippine Standard Time) and I'm afraid all help offered will have to be suspended.

:(


Edited by xAngelus, 20 January 2014 - 06:50 AM.

"If Boots chose to save Baby Penguin based on his beliefs and his beliefs are not on his direct control,
does Boots really have free will?"
-Maraka "Dora, the Explorer" parody




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