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Help needed...a black command type box keeps appearing and disappearing??


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11 replies to this topic

#1 britlad1

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Posted 17 January 2014 - 08:46 AM

Hi.

 

I have been encounting a problem over the past 2 days which presents itslef as a black command box which springs then disappears then re-appears but it goes so quickly.....the best way to describe its appearence and movement is by saying that it looks and behaves similar to when one runs the rkill programme and the black command box sometimes appears then hesitates and disappears and re-appears.......I should also say that over the past 2 weeks my pages sometimes scroll down on their own (could it be remote access???).

 

Any help would be greatly apprecaited as to how to deal with this.

 

Thanks in advance!



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#2 Broni

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Posted 17 January 2014 - 12:01 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 britlad1

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Posted 17 January 2014 - 01:17 PM

Results of screen317's Security Check version 0.99.79  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 10 Out of date!
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 JavaFX 2.1.1    
 Java 7 Update 45  
 Java version out of Date!
  Adobe Flash Player 12.0.0.43 Flash Player out of Date!  
 Adobe Reader XI  
 Mozilla Firefox (26.0)
 Google Chrome 32.0.1700.72  
 Google Chrome 32.0.1700.76  
````````Process Check: objlist.exe by Laurent````````  
 Symantec Norton Online Backup NOBuAgent.exe  
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast afwServ.exe  
 AVAST Software Avast AvastUI.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 14% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````



#4 britlad1

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Posted 17 January 2014 - 01:19 PM

Farbar Service Scanner Version: 08-01-2014
Ran by Paul (administrator) on 17-01-2014 at 18:18:20
Running from "C:\Users\Paul\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****



#5 britlad1

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Posted 17 January 2014 - 01:24 PM

MiniToolBox by Farbar  Version: 18-12-2013
Ran by Paul (administrator) on 17-01-2014 at 18:21:09
Running from "C:\Users\Paul\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================
127.0.0.1    localhost
127.0.0.1    localhost

========================= IP Configuration: ================================

Broadcom 4313 802.11b/g/n = Wireless Network Connection (Connected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Paul-HP
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : C0-CB-38-29-B5-3A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom 4313 802.11b/g/n
   Physical Address. . . . . . . . . : C0-CB-38-29-B5-3A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::60bd:cd3c:2321:a5b7%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.4(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 17 January 2014 16:42:47
   Lease Expires . . . . . . . . . . : 17 January 2014 19:20:55
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 314624824
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-28-F5-12-90-FB-A6-B1-28-72
   DNS Servers . . . . . . . . . . . : 194.168.4.100
                                       194.168.8.100
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Reusable ISATAP Interface {928B7F2D-35D4-4E95-BA58-9521D17C6D27}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:c32:2982:3f57:fffb(Preferred)
   Link-local IPv6 Address . . . . . : fe80::c32:2982:3f57:fffb%15(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{87E45338-7601-4532-B5BD-6DCD46399AB5}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {B8B5BE14-E27F-4441-9E4D-33202F959C55}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F22F032A-004B-4916-8CD6-44ED8F581FA9}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  cache1.service.virginmedia.net
Address:  194.168.4.100

Name:    google.com
Addresses:  2a00:1450:4009:806::1007
      173.194.41.67
      173.194.41.78
      173.194.41.64
      173.194.41.73
      173.194.41.72
      173.194.41.66
      173.194.41.70
      173.194.41.68
      173.194.41.65
      173.194.41.71
      173.194.41.69


Pinging google.com [173.194.41.64] with 32 bytes of data:
Reply from 173.194.41.64: bytes=32 time=22ms TTL=56
Reply from 173.194.41.64: bytes=32 time=20ms TTL=56

Ping statistics for 173.194.41.64:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 20ms, Maximum = 22ms, Average = 21ms
Server:  cache1.service.virginmedia.net
Address:  194.168.4.100

Name:    yahoo.com
Addresses:  206.190.36.45
      98.139.183.24
      98.138.253.109


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=99ms TTL=48
Reply from 98.139.183.24: bytes=32 time=108ms TTL=48

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 99ms, Maximum = 108ms, Average = 103ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 12...c0 cb 38 29 b5 3a ......Microsoft Virtual WiFi Miniport Adapter
 11...c0 cb 38 29 b5 3a ......Broadcom 4313 802.11b/g/n
  1...........................Software Loopback Interface 1
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.4     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.4    281
      192.168.0.4  255.255.255.255         On-link       192.168.0.4    281
    192.168.0.255  255.255.255.255         On-link       192.168.0.4    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.0.4    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.0.4    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 15     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 15     58 2001::/32                On-link
 15    306 2001:0:5ef5:79fb:c32:2982:3f57:fffb/128
                                    On-link
 11    281 fe80::/64                On-link
 15    306 fe80::/64                On-link
 15    306 fe80::c32:2982:3f57:fffb/128
                                    On-link
 11    281 fe80::60bd:cd3c:2321:a5b7/128
                                    On-link
  1    306 ff00::/8                 On-link
 15    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 06 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 10 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 06 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 10 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/17/2014 02:54:17 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 16801

Error: (01/17/2014 02:54:17 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 16801

Error: (01/17/2014 02:54:17 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/17/2014 02:54:16 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15803

Error: (01/17/2014 02:54:16 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15803

Error: (01/17/2014 02:54:16 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/17/2014 02:54:15 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 14789

Error: (01/17/2014 02:54:15 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 14789

Error: (01/17/2014 02:54:15 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/17/2014 02:54:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9828


System errors:
=============
Error: (01/17/2014 05:42:17 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7 for x64-based Systems.

Error: (01/17/2014 01:17:29 AM) (Source: Microsoft-Windows-Kernel-Power) (User: NT AUTHORITY)
Description: The system was hibernated due to a critical thermal event.
Hibernate Time = 2014-01-17T01:17:29.419835700Z
            
ACPI Thermal Zone = ACPI\ThermalZone\TSZ0
            
_HOT = 360K

Error: (01/16/2014 10:25:03 PM) (Source: Service Control Manager) (User: )
Description: The Easybits Services for Windows service terminated unexpectedly.  It has done this 1 time(s).

Error: (01/16/2014 09:38:52 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 21:37:24 on ?16/?01/?2014 was unexpected.

Error: (01/16/2014 10:37:34 AM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error:
%%109

Error: (01/16/2014 10:37:34 AM) (Source: DCOM) (User: )
Description: 109gupdate/comsvc{4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (01/16/2014 10:37:03 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Apple Mobile Device service.

Error: (01/15/2014 07:40:41 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TrustedInstaller service.

Error: (01/15/2014 07:26:35 PM) (Source: Service Control Manager) (User: )
Description: The Easybits Services for Windows service terminated unexpectedly.  It has done this 1 time(s).

Error: (01/15/2014 07:21:07 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2013-03-16 16:53:46.044
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\McAfee\VSCore\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-03-16 16:53:46.044
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\McAfee\VSCore\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-03-16 16:53:46.044
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\McAfee\VSCore\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-01-12 22:59:34.202
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\McAfee\VSCore\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-01-12 22:59:34.186
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\McAfee\VSCore\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-01-12 22:59:34.171
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Common Files\McAfee\VSCore\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.

  Date: 2012-10-23 11:24:08.981
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Trend Micro\Titanium\Remove.exe because the set of per-page image hashes could not be found on the system.

  Date: 2012-10-23 11:24:08.716
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Trend Micro\Titanium\Remove.exe because the set of per-page image hashes could not be found on the system.

  Date: 2012-10-23 11:24:08.451
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Trend Micro\Titanium\Remove.exe because the set of per-page image hashes could not be found on the system.

  Date: 2012-10-20 21:30:25.497
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Trend Micro\Titanium\Remove.exe because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 4.0.0.1390)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.38)
Adobe Flash Player 12 Plugin (Version: 12.0.0.43)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Adobe Shockwave Player 11.5 (Version: 11.5.7.609)
Adobe Shockwave Player 12.0 (Version: 12.0.4.144)
Agatha Christie - Death on the Nile (Version: 2.2.0.95)
Amazon MP3 Downloader 1.0.9
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 3.3.1.3)
Apple Software Update (Version: 2.1.3.127)
ATT Personal Tax
avast! Premier (Version: 9.0.2011)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Blackhawk Striker 2 (Version: 2.2.0.95)
Bonjour (Version: 2.0.4.0)
BroadCam Video Streaming Server (Version: 2.26)
Broadcom 802.11 Wireless LAN Adapter (Version: 5.60.350.6)
Brother MFL-Pro Suite MFC-7360N (Version: 1.1.3.0)
CCleaner (Version: 4.01)
Chuzzle Deluxe (Version: 2.2.0.95)
Cisco WebEx Meetings
CyberLink DVD Suite (Version: 7.0.3003)
CyberLink PowerDVD 9 (Version: 9.0.1.4217)
CyberLink YouCam (Version: 3.0.2511)
D3DX10 (Version: 15.4.2368.0902)
Debut Video Capture Software (Version: 1.82)
Dora's Carnival Adventure (Version: 2.2.0.95)
Driving Test Success - All Tests (2009-2010)
Energy Star Digital Logo (Version: 1.0.1)
Escape Rosecliff Island (Version: 2.2.0.95)
ESET Online Scanner v3
ESU for Microsoft Windows 7 (Version: 1.0.0)
Express Burn (Version: 4.68)
FATE (Version: 2.2.0.95)
Final Drive Nitro (Version: 2.2.0.95)
FUJIFILM MyFinePix Studio 3.1
Google Chrome (Version: 32.0.1700.76)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.3)
GoToAssist Corporate (Version: 10.4.0.896)
HP Advisor (Version: 3.4.10262.3295)
HP Battery Check (Version: 4.1.0.2)
HP Customer Experience Enhancements (Version: 6.0.1.4)
HP Documentation (Version: 1.0.0.0)
HP Game Console
HP Games (Version: 1.0.1.3)
HP Photo Creations (Version: 1.0.0.3611)
HP Power Manager (Version: 1.0.3)
HP Quick Launch (Version: 2.3.6)
HP Setup (Version: 8.1.4186.3400)
HP Software Framework (Version: 3.5.23.1)
HP Wireless Assistant (Version: 4.0.9.0)
i-assess runtime utilities Version 3
Intel® Control Center (Version: 1.2.1.1007)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2131)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Rapid Storage Technology (Version: 9.6.2.1001)
iTunes (Version: 10.1.2.17)
Java 7 Update 45 (64-bit) (Version: 7.0.450)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Java™ 6 Update 20 (64-bit) (Version: 6.0.200)
JavaFX 2.1.1 (Version: 2.1.1)
Jewel Quest - Heritage (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
LabelPrint (Version: 2.5.2907)
LightScribe System Software (Version: 1.18.15.1)
Magic Desktop
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Default Manager (Version: 2.2.114.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
Nitro Reader 3 (Version: 3.0.6.3)
Norton Online Backup (Version: 2.1.17869)
Nuance PaperPort 12 (Version: 12.1.0000)
Nuance PDF Viewer Plus (Version: 5.30.3290)
PaperPort Image Printer 64-bit (Version: 1.00.0001)
Penguins! (Version: 2.2.0.95)
PhotoNow! (Version: 1.1.6904)
Plants vs. Zombies (Version: 2.2.0.95)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Portrait Professional 11.1 Trial (Version: 11.1)
Power2Go (Version: 6.1.4204)
PowerDirector (Version: 8.0.3003)
PrimoPDF -- brought to you by Nitro PDF Software (Version: 5)
QuickTime (Version: 7.74.80.86)
RAF (Version: 1.00.0001)
Rapport (Version: 3.5.1304.32)
RealDownloader (Version: 1.3.1)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.0)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.21.531.2010)
Realtek High Definition Audio Driver (Version: 6.0.1.6066)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30105)
RealUpgrade 1.1 (Version: 1.1.0)
Recovery Manager (Version: 5.5.3023)
RPS CRT (Version: 9.0.34)
RtVOsd (Version: 1.0.3)
Scansoft PDF Professional
Shared C Run-time for x64 (Version: 10.0.0)
Skype Click to Call (Version: 6.13.13771)
Skype™ 6.11 (Version: 6.11.102)
SUPERAntiSpyware (Version: 5.6.1020)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 15.3.29.0)
Trusteer Endpoint Protection (Version: 3.5.1304.32)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VideoPad Video Editor (Version: 3.14)
Virtual Villagers - The Secret City (Version: 2.2.0.95)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Visual Studio 2012 x64 Redistributables (Version: 14.0.0.1)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Zuma Deluxe (Version: 2.2.0.95)

========================= Devices: ================================

Name: Lexmark X422
Description: Lexmark X422
Class Guid: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Manufacturer: Lexmark
Service: usbscan
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.


========================= Memory info: ===================================

Percentage of memory in use: 66%
Total physical RAM: 2933.86 MB
Available physical RAM: 984.41 MB
Total Pagefile: 5865.9 MB
Available Pagefile: 3167.68 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.38 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:450.23 GB) (Free:379.05 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:15.24 GB) (Free:2.16 GB) NTFS

========================= Users: ========================================

User accounts for \\PAUL-HP

Administrator            Guest                    Paul                     


**** End of log ****



#6 britlad1

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Posted 17 January 2014 - 01:49 PM

I ran malware bytes and a lot of files were there but there was no 'note pad' results for me to copy and paste.....I selected all of the files and tried to remove them but it then said malware bytes has stoped working and closed down ........ :s



#7 Broni

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Posted 17 January 2014 - 01:53 PM

Retry from safe mode.


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#8 britlad1

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Posted 17 January 2014 - 03:12 PM

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2014.01.17.07

Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 10.0.9200.16750
Paul :: PAUL-HP [administrator]

17/01/2014 20:00:02
MBAM-log-2014-01-17 (20-09-29).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 226287
Time elapsed: 8 minute(s), 56 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 5
C:\Users\Paul\AppData\Local\Temp\CT2801948 (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\Paul\AppData\Local\Temp\CT3282495 (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\Paul\AppData\Local\Temp\CT3282495\xpi (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\Paul\AppData\Local\Temp\CT3282495\xpi\defaults (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\Paul\AppData\Local\Temp\CT3282495\xpi\defaults\preferences (PUP.Optional.Conduit.A) -> No action taken.

Files Detected: 0
(No malicious items detected)

(end)



#9 Broni

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Posted 17 January 2014 - 03:14 PM

The log says "No action taken".

Re-run MBAM fix all issues and post new log.

 

Then continue with other steps.


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#10 britlad1

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Posted 17 January 2014 - 03:53 PM

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2014.01.17.07

Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 10.0.9200.16750
Paul :: PAUL-HP [administrator]

17/01/2014 20:41:54
mbam-log-2014-01-17 (20-41-54).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 226292
Time elapsed: 7 minute(s),

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)



#11 britlad1

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Posted 17 January 2014 - 05:52 PM

I ran the Rkill programme and the black box appeared but did not disappear as it used to on previous occasions when I have used it......so not sure if that means something has already compromised it and avoids detection but here is what the report said:-

 

 

 

Rkill 2.6.5 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 01/17/2014 10:44:34 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * C:\Windows\SysWOW64\ezSharedSvcHost.exe (PID: 2052) [WD-HEUR]

1 proccess terminated!

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  127.0.0.1    localhost

Program finished at: 01/17/2014 10:48:17 PM
Execution time: 0 hours(s), 3 minute(s), and 42 seconds(s)



#12 Broni

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Posted 17 January 2014 - 06:03 PM

While running rKill black box is normal.

 

I still need MBAR log.


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