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Printer Will NOT Stop Printing an Old Job


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5 replies to this topic

#1 DnDer

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Posted 16 January 2014 - 10:44 AM

Just what it says on the tin.

 

I printed a PDF a while back (early December), and it has been intermittently printing ever since. I say intermittently because leaving it unplugged from the network and a power source for several hours will sometimes restore it to normal, for a while, and then the document will begin printing once again.

 

Here are the processes I've attempted to resolve this:

 

- The printer has zero documents queued.

 

- I have attempted to "net stop spooler" and delete everything in the "c:\windows\system32\spool\PRINTERS" folder, but there's nothing IN the folder to delete.

 

- Deleting the printer and then reinstalling it causes the same behavior, both immediately and eventually. (I've since reinstalled that printer twice.)

 

- The computer has been rebooted dozens of times since the original issue occurred.

 

- I have also power cycled the hub that connects my printer to the network.

 

- Following the instructions in the user manual, I have also attempted to reset the printer to factory settings. As soon as I assigned it an IP (the same one it's always had), the behavior began again.

 

System Setup:

 

- XP Pro computer

 

- Network is Cisco phone to hub, hub to computer, hub to printer.

 

- Printer is a network printer, with an IP, but there is no print server.

 

- Printer is HP LaserJet P2035n

 

. . .

 

Any ideas or suggestions that I did not cover? I even had our senior IT guy look at it, and he was the one who told me to stop and start the services, deleting the contents of the folder in-between.



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#2 dls62

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Posted 16 January 2014 - 12:29 PM

The only suggestions I can make are:

 

1. Does the printer have the latest firmware,

 

2. Do you have the latest drivers installed, or

 

3. Manually disable bidirectional printing.



#3 DnDer

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Posted 16 January 2014 - 12:37 PM

The only suggestions I can make are:

 

1. Does the printer have the latest firmware,

 

2. Do you have the latest drivers installed, or

 

3. Manually disable bidirectional printing.

 

1. I don't know.

 

2. As far as I know.

 

3. I knew I forgot a detail! That's been done, too.

 

I'll try to get the printer to stop printing, and get a stats page up, to find out the firmware version. I'll also install whatever is the most recently-listed driver from HP. I thought I had, but never hurts to make sure.



#4 chrisd87

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Posted 16 January 2014 - 03:36 PM


As soon as I assigned it an IP (the same one it's always had)

 

Try to assign it a different IP address and see if that cures the problem.


Edited by chrisd87, 16 January 2014 - 03:37 PM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#5 Kilroy

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Posted 16 January 2014 - 04:46 PM

Had a similar issue a while back where the user was reusing paper, check to make sure your source paper is blank.  Any jokers in your group?



#6 jhayz

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Posted 16 January 2014 - 09:25 PM

See also similar instance printer model and network setup thread if not already seen yet.


Tekken
 





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