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Can't get to safe mode


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#1 janxx

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Posted 16 January 2014 - 10:19 AM

Hi. Thank you in advance! When I try to go into safe mode as I push F8 it reads "keyboard not found, please connect keyboard into usb port". So needless to say, I can't get into safe mode. I've tried all of my usb ports and two other keyboards, but no dice. Any ideas?



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#2 Anshad Edavana

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Posted 16 January 2014 - 10:23 AM

Hi

 

Have you tried to enter BIOS setup ?. Can you boot the system in to normal mode ?.  



#3 chrisd87

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Posted 16 January 2014 - 10:24 AM

As Anshad stated see if you can press the corresponding keys to enter the BIOS and make sure USB support is enabled. I know by default on some machines it's turned off.


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#4 janxx

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Posted 16 January 2014 - 10:25 AM

Yes I can boot in to normal mode. I'm not sure how to enter BIOS setup.



#5 chrisd87

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Posted 16 January 2014 - 10:29 AM

Most computers require you to press the Delete key or Del for short to enter it. However, Dell makes you press F2.


Edited by chrisd87, 16 January 2014 - 10:29 AM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#6 janxx

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Posted 16 January 2014 - 10:31 AM

Ok. Will do. Thank you for the speedy replies, gentlemen.



#7 chrisd87

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Posted 16 January 2014 - 10:33 AM

You are most welcome. Post back the results good or bad so we know if it's been resolved.


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#8 janxx

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Posted 16 January 2014 - 10:43 AM

I tried the F2 key but the same message pops up. As you may have guessed, I have a Dell.


Edited by janxx, 16 January 2014 - 10:44 AM.


#9 chrisd87

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Posted 16 January 2014 - 10:57 AM

Is this a laptop or desktop? We may try removing the CMOS battery and resetting the BIOS to see if it helps.


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#10 janxx

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Posted 16 January 2014 - 11:14 AM

It's a desktop. Dell Optiplex 760



#11 chrisd87

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Posted 16 January 2014 - 11:27 AM

*Make sure the machine is turned off*

 


Caution! Please read for more information.
ESD or "Electrostatic Discharge" is a common cause of parts being fried inside of the computer.

PLEASE take the appropriate measures of clearing your body from any static by either wearing an Anti-Static wrist strap, or touching the metal of your case to release any charge you may have.

 

Alright, lets remove the side panel of the tower and remove the little round coin battery. Leave it out for around 30 seconds, also there should be a little black/green looking jumper on the motherboard close to where the Power Supply is mounted. Remove it also and leave it out for around 30 seconds. After 1 minute, re-insert the battery back into the round slot and re-attach the jumper back to the pins. Power on the machine, and post back what happens.


Edited by chrisd87, 16 January 2014 - 11:28 AM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#12 janxx

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Posted 16 January 2014 - 12:53 PM

That did the trick! I learn something new every time I come to this site. I'm grateful.

Peace.



#13 chrisd87

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Posted 16 January 2014 - 01:10 PM

Awesome, I'm glad you got the problem resolved.

 

Let us know if you need anything else and happy computing from all of us! :busy:


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 





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