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possible hidden infection


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3 replies to this topic

#1 bebopbo

bebopbo

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Posted 16 January 2014 - 09:34 AM

Hello, and thank you in advance for your assistance.

 

I have already spoken with somebody in the "am I infected?" forum and I have now been directed to post here.

 

It seems to me that my computer is running okay, however, the person whom I share internet with says that he thinks that there is something running on my computer that is very bad.  He says he has added all devices back to his computer one by one and that adding back my computer is causing the problems.  Neither of us know exactly what the problem is, but he says it has been happening for a few months.  He says that when he tries to play online interactive computer games, when my computer is connected, it causes many problems for him.

 

Sorry for lack of specifics regarding which exact virus/malware I may have, but the details above are all that I am sure of at this time.

 

____________________

 

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16428  BrowserJavaVersion: 10.51.2
Run by ilikemustacherides at 8:20:09 on 2014-01-16
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.6030.4508 [GMT -6:00]
.
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k GPSvcGroup
C:\windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\windows\system32\WLANExt.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
c:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
c:\Program Files\Intel\iCLS Client\HeciServer.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe
C:\windows\System32\svchost.exe -k ipripsvc
C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
C:\Program Files (x86)\PDF Complete\pdfsvc.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\windows\System32\snmp.exe
C:\windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\windows\System32\WUDFHost.exe
C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\GCalService.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\HPTouchSmartSyncCalReminderApp.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Users\ilikemustacherides\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\windows\System32\svchost.exe -k secsvcs
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\windows\system32\SearchIndexer.exe
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\windows\system32\SearchProtocolHost.exe
C:\windows\system32\SearchFilterHost.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = Preserve
mWinlogon: Userinit = userinit.exe,
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: avast! Online Security: {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
uRun: [Spotify Web Helper] "C:\Users\ilikemustacherides\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe"
mRun: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print 2.0\smartprintsetup.exe
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
TCP: NameServer = 208.254.148.69 208.254.148.100
TCP: Interfaces\{4741FFD9-7C27-4FAF-BFDF-03299EC1ED80} : DHCPNameServer = 208.254.148.69 208.254.148.100
TCP: Interfaces\{4741FFD9-7C27-4FAF-BFDF-03299EC1ED80}\16474777966696 : DHCPNameServer = 192.168.5.1
TCP: Interfaces\{4741FFD9-7C27-4FAF-BFDF-03299EC1ED80}\373616C6C697771676 : DHCPNameServer = 192.168.0.50
TCP: Interfaces\{4741FFD9-7C27-4FAF-BFDF-03299EC1ED80}\46C696E6B6D253431353 : DHCPNameServer = 192.168.0.50
TCP: Interfaces\{4741FFD9-7C27-4FAF-BFDF-03299EC1ED80}\46F627F6478697F5D616E647F6F64786 : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{4741FFD9-7C27-4FAF-BFDF-03299EC1ED80}\46F64746F64746F647 : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{4741FFD9-7C27-4FAF-BFDF-03299EC1ED80}\64C6962747D27657563747 : DHCPNameServer = 192.168.1.1 192.168.33.1
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
mASetup: {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} - msiexec /fu {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} /qn
x64-TB: avast! Online Security: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-TB: avast! Online Security: {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-Run: [IgfxTray] C:\windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\windows\System32\igfxpers.exe
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [Logitech Download Assistant] C:\windows\System32\rundll32.exe C:\windows\System32\LogiLDA.dll,LogiFetch
x64-RunOnce: [NCPluginUpdater] "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update
x64-IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
x64-IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
x64-mASetup: {B34A07DD-C6F7-414A-AE63-01019482EAF0} - msiexec /fu {B34A07DD-C6F7-414A-AE63-01019482EAF0} /qn
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\ilikemustacherides\AppData\Roaming\Mozilla\Firefox\Profiles\fo0aclbr.default\
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.22.3\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll
FF - plugin: C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\ilikemustacherides\AppData\Roaming\LastPass\nplastpass.dll
FF - plugin: C:\Users\ilikemustacherides\AppData\Roaming\LastPass\nplastpass64.dll
FF - plugin: C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_170.dll
FF - plugin: C:\windows\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_43.dll
.
============= SERVICES / DRIVERS ===============
.
R0 aswRvrt;avast! Revert;C:\windows\System32\drivers\aswRvrt.sys [2013-6-15 65776]
R0 aswVmm;avast! VM Monitor;C:\windows\System32\drivers\aswVmm.sys [2013-6-15 207904]
R1 aswKbd;aswKbd;C:\windows\System32\drivers\aswKbd.sys [2013-6-15 22600]
R1 aswSnx;aswSnx;C:\windows\System32\drivers\aswSnx.sys [2013-6-15 1034464]
R1 aswSP;aswSP;C:\windows\System32\drivers\aswsp.sys [2013-6-15 422216]
R2 aswMonFlt;aswMonFlt;C:\windows\System32\drivers\aswMonFlt.sys [2013-6-15 78648]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2014-1-4 50344]
R2 CalendarSynchService;CalendarSynchService;C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\GCalService.exe [2011-8-16 16384]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2013-4-22 822504]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2012-9-27 86528]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-10-11 346168]
R2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2011-

12-8 607456]
R2 Intel® ME Service;Intel® ME Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe [2012-5-28

128280]
R2 iprip;RIP Listener;C:\windows\System32\svchost.exe -k ipripsvc [2009-7-13 27136]
R2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL

\Jhi_service.exe [2012-5-28 161560]
R2 pdfcDispatcher;PDF Document Manager;C:\Program Files (x86)\PDF Complete\pdfsvc.exe [2012-5-28 1128952]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2013-6-26 523944]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

[2012-5-28 363800]
R3 aswStm;aswStm;C:\windows\System32\drivers\aswstm.sys [2014-1-4 79672]
R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2012-2-16 676968]
R3 Sftfs;Sftfs;C:\windows\System32\drivers\Sftfslh.sys [2013-6-26 767144]
R3 Sftplay;Sftplay;C:\windows\System32\drivers\Sftplaylh.sys [2013-6-26 273576]
R3 Sftredir;Sftredir;C:\windows\System32\drivers\Sftredirlh.sys [2013-6-26 28840]
R3 Sftvol;Sftvol;C:\windows\System32\drivers\Sftvollh.sys [2013-6-26 23208]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2013-6-26 207528]
R3 tihub3;TI USB3 Hub Service;C:\windows\System32\drivers\tihub3.sys [2012-1-3 136000]
R3 tixhci;TI XHCI Service;C:\windows\System32\drivers\tixhci.sys [2012-1-3 410944]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11

124088]
S3 BTWAMPFL;BTWAMPFL;C:\windows\System32\drivers\btwampfl.sys [2012-5-28 349736]
S3 btwl2cap;Bluetooth L2CAP Service;C:\windows\System32\drivers\btwl2cap.sys [2012-5-28 39464]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\windows\System32\ieetwcollector.exe [2014-1-13 111616]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\windows\System32\drivers\rdpvideominiport.sys [2013-6-10 19456]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2013-6-10 57856]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\windows\System32\drivers\TsUsbGD.sys [2013-6-10 30208]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2013-6-10 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2014-01-16 14:01:51    96168    ----a-w-    C:\windows\SysWow64\WindowsAccessBridge-32.dll
2014-01-15 12:50:36    99840    ----a-w-    C:\windows\System32\drivers\usbccgp.sys
2014-01-15 12:50:36    53248    ----a-w-    C:\windows\System32\drivers\usbehci.sys
2014-01-15 12:50:36    343040    ----a-w-    C:\windows\System32\drivers\usbhub.sys
2014-01-15 12:50:36    325120    ----a-w-    C:\windows\System32\drivers\usbport.sys
2014-01-15 12:50:36    30720    ----a-w-    C:\windows\System32\drivers\usbuhci.sys
2014-01-15 12:50:35    7808    ----a-w-    C:\windows\System32\drivers\usbd.sys
2014-01-15 12:50:35    25600    ----a-w-    C:\windows\System32\drivers\usbohci.sys
2014-01-15 12:50:34    3156480    ----a-w-    C:\windows\System32\win32k.sys
2014-01-15 12:50:33    376768    ----a-w-    C:\windows\System32\drivers\netio.sys
2014-01-14 07:56:16    10315576    ----a-w-    C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{F2AB72AC-A49F-4216-9E0A-

3171AD49B49E}\mpengine.dll
2014-01-13 19:13:38    --------    d-----w-    C:\Program Files (x86)\ESET
2014-01-13 04:08:09    --------    d-----w-    C:\Users\ilikemustacherides\AppData\Local\Macromedia
2014-01-13 04:07:31    71048    ----a-w-    C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2014-01-13 04:07:31    692616    ----a-w-    C:\windows\SysWow64\FlashPlayerApp.exe
2014-01-13 01:35:51    --------    d-----w-    C:\history
2014-01-04 19:38:04    --------    d-----w-    C:\Users\ilikemustacherides\mbar
2014-01-04 17:47:10    79672    ----a-w-    C:\windows\System32\drivers\aswstm.sys
.
==================== Find3M  ====================
.
2014-01-04 19:38:07    89304    ----a-w-    C:\windows\System32\drivers\mbamchameleon.sys
2014-01-04 17:47:09    78648    ----a-w-    C:\windows\System32\drivers\aswMonFlt.sys
2014-01-04 17:47:09    207904    ----a-w-    C:\windows\System32\drivers\aswVmm.sys
2014-01-04 17:47:09    1034464    ----a-w-    C:\windows\System32\drivers\aswSnx.sys
2014-01-04 17:47:08    43152    ----a-w-    C:\windows\avastSS.scr
2013-12-06 02:15:00    24039048    ----a-w-    C:\Users\ilikemustacherides\Firefox Setup 26.0.exe
2013-11-26 10:19:07    2724864    ----a-w-    C:\windows\System32\mshtml.tlb
2013-11-26 10:18:23    4096    ----a-w-    C:\windows\System32\ieetwcollectorres.dll
2013-11-26 09:48:07    66048    ----a-w-    C:\windows\System32\iesetup.dll
2013-11-26 09:46:25    48640    ----a-w-    C:\windows\System32\ieetwproxystub.dll
2013-11-26 09:23:02    2724864    ----a-w-    C:\windows\SysWow64\mshtml.tlb
2013-11-26 09:18:39    139264    ----a-w-    C:\windows\System32\ieUnatt.exe
2013-11-26 09:18:09    111616    ----a-w-    C:\windows\System32\ieetwcollector.exe
2013-11-26 09:16:57    708608    ----a-w-    C:\windows\System32\jscript9diag.dll
2013-11-26 08:35:02    5769216    ----a-w-    C:\windows\System32\jscript9.dll
2013-11-26 08:28:16    553472    ----a-w-    C:\windows\SysWow64\jscript9diag.dll
2013-11-26 08:16:12    4243968    ----a-w-    C:\windows\SysWow64\jscript9.dll
2013-11-26 08:02:16    1995264    ----a-w-    C:\windows\System32\inetcpl.cpl
2013-11-26 07:32:06    1928192    ----a-w-    C:\windows\SysWow64\inetcpl.cpl
2013-11-26 07:07:57    2334208    ----a-w-    C:\windows\System32\wininet.dll
2013-11-26 06:33:33    1820160    ----a-w-    C:\windows\SysWow64\wininet.dll
2013-11-23 18:26:20    417792    ----a-w-    C:\windows\SysWow64\WMPhoto.dll
2013-11-23 17:47:34    465920    ----a-w-    C:\windows\System32\WMPhoto.dll
2013-11-19 09:33:38    267936    ------w-    C:\windows\System32\MpSigStub.exe
2013-11-12 02:23:09    2048    ----a-w-    C:\windows\System32\tzres.dll
2013-11-12 02:07:29    2048    ----a-w-    C:\windows\SysWow64\tzres.dll
2013-10-30 02:32:01    335360    ----a-w-    C:\windows\System32\msieftp.dll
2013-10-30 02:19:52    301568    ----a-w-    C:\windows\SysWow64\msieftp.dll
2013-10-19 02:18:57    81408    ----a-w-    C:\windows\System32\imagehlp.dll
2013-10-19 01:36:59    159232    ----a-w-    C:\windows\SysWow64\imagehlp.dll
.
============= FINISH:  8:20:49.96 ===============
 

 

 

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#2 bebopbo

bebopbo
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Posted 16 January 2014 - 09:38 AM

here's the link to the thread I posted in "am I infected?"

 

http://www.bleepingcomputer.com/forums/t/520626/possible-virus-or-unwanted-running-program/



#3 HelpBot

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Posted 21 January 2014 - 09:35 AM

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step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/521020 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 HelpBot

HelpBot

    Bleepin' Binary Bot


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Posted 26 January 2014 - 09:40 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




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