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Cannot Reboot After Sp2


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3 replies to this topic

#1 Reena

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Posted 09 May 2006 - 06:22 AM

My son cannot install the SP2 pack on his PC.
He is aware of the importance of this pack and has asked for my help!

He downloads the Service Pack up to the point where the PC is supposed to reboot. This it refuses to do.

Are you able to offer advice, please? He runs Windows XP Home Edition.

Our thanks in advance.

Reena

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#2 ThorXP

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Posted 09 May 2006 - 07:13 AM

Please read this article from Microsoft Knowledge Base it should help and shed some light on the problem

Your computer stops responding when you restart to complete the installation of Windows XP Service Pack 2 or Windows XP Tablet PC Edition 2005

http://support.microsoft.com/?kbid=885626

//Mod edit: To repair URL link

Edited by KoanYorel, 09 May 2006 - 07:26 AM.


#3 Reena

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Posted 09 May 2006 - 01:11 PM

Thank you for that, ThorXP. I have sent along the URL to my son.

I have a problem which I am posting separately. If you can help me,please, I would be grateful.

#4 Enthusiast

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Posted 09 May 2006 - 10:28 PM

One other thing - If you have a problem as the result of any critical update Microsoft provides free support.

Microsoft Security Product Support Policy

Technical support is available from Microsoft Product Support
Services at 1-866-PC SAFETY (1-866-727-2338).

There is no charge for support calls associated with security updates.

International customers can get support from their local Microsoft
subsidiaries. Phone numbers for international support can be found
at: http://support.microsoft.com/common/international.aspx

Edited by Enthusiast, 09 May 2006 - 10:29 PM.





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