I've looked through the forums and didn't see anything about my specific issue(s). Apologies if I've overlooked a thread already posted.
My issue: My daughter has an emachine with Windows 7 OS. It's been closing webpages while she's on them, so I ran a virus scan. We had AVG and it didn't pick up anything.
Now it flashes a blue screen (too quickly for me to see what messages are displayed), then acts as if it's going to start up. However, it brings up an error message that there is a startup error.
I get an option to start in repair mode or normal mode. I've tried both - normal mode repeats this display. Repair mode runs for a minute, then states that it cannot repair the issue. It takes me to the tools screen and offers the options for Repair, System Restore, Memory Diagnostic, etc. I've run the diagnostics, I've run the chkdsk, all of that. I did several system restores but got a message that system restore didn't restore.
Sometimes it will let me into windows (after attempting to restore several times), but if I have to restart it, it starts all over again.
Yesterday I used this computer to burn a copy of Sophos Virus Tool Scanner. I popped the disk in and started it up, and it loaded Windows (followed by a message that system restore was complete. ?) I ran the scanner, found several Malwares and a Troj/Agent.ADIL virus. It removed the Malware but not the Trojan. I went to malwarebytes and downloaded it, and it removed a bunch of stuff. I had to restart to remove what malwarebytes program found, and now I'm back to square one. Blue screen flashes, it starts to load, I get an error and the options to repair.
When I try to load in any form of safe mode, it starts scrolling through the files, then stops ever ytime at Drivers/avgidsha.sys.
It won't repair (I've tried the built-in system repair also). It won't load in safe mode. I get errors when I try to do a system restore. I'm not sure what to do at this point. I haven't tried resetting it to factory settings yet because my daughter has some stuff on there she would like to have transferred to my external harddrive first (that's if I can get it to open again), but I'm at that point, I think. I'm not even sure that will work.
I hope this is coherent enough to anyone to figure out what I'm saying, here. :-p So - anyone have any suggestions?
Edited by hamluis, 16 January 2014 - 09:21 AM.
Moved from Win 7 to Am I Infected - Hamluis.