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Removed 24x7, but still can't access Internet


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15 replies to this topic

#1 pippypoppy

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Posted 14 January 2014 - 03:53 PM

Hi all, I'm hoping someone can help with my problem. On my spare laptop, the last time I turned it on after months of not being used it downloaded a lot of updates, and somehow it got the 24X7 "virus" on it. I followed the directions in 24X7 help removal guide to get it off (http://www.bleepingcomputer.com/virus-removal/remove-24x7-help), including doing malware scans, etc.

BUT now the laptop won't truely connect to the Internet. It says the wifi is connected, but I can't open web pages, connect to Steam, search for updates, etc. What can I do? The laptop in question is running Vista. I even deleted and reinstalled the wifi adapter (sorry, I can't recall exactly what this is called, I was following advice on another website -- I think it's the wlan network adapter). Any ideas of how to fix this?



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#2 nasdaq

nasdaq

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Posted 19 January 2014 - 08:55 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download this tool using a good computer. Copy the program to the Desktop of the problem computer and run it.

Please download MiniToolBox to Desktop and run it.

Check mark the following boxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List last 10 Event Viewer log
  • List content of Hosts
  • List IP Configuration
  • List Winsock Entries
  • Click Go and copy/paste the log (Result.txt) into your next post.
  • Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
Let me know if the problem persists.

#3 pippypoppy

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Posted 23 January 2014 - 02:28 PM

Thanks for the help! I did as requested, and still can't connect to the Internet. Here is the "Result" log after running the minitoolbox:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Dale (administrator) on 23-01-2014 at 13:23:20
Running from "C:\Users\Dale\Desktop"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

::1             localhost

127.0.0.1       localhost

========================= IP Configuration: ================================

Dell Wireless 1397 WLAN Mini-Card = Wireless Network Connection (Connected)
Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)
TAP-Win32 Adapter V9 = Local Area Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection" forwarding=enabled advertise=enabled metric=100 nud=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Dale-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
   Physical Address. . . . . . . . . : 44-6D-57-05-8C-47
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.1.108(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, January 23, 2014 1:14:40 PM
   Lease Expires . . . . . . . . . . : Friday, January 24, 2014 1:14:16 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DNS Servers . . . . . . . . . . . : 24.217.0.5
                                       24.217.201.67
                                       24.247.15.53
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TAP-Win32 Adapter V9
   Physical Address. . . . . . . . . : 00-FF-E0-39-42-96
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
   Physical Address. . . . . . . . . : A4-BA-DB-DA-DB-E9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{A91D6EBE-3DA6-4F08-AE7A-412CD2877196}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{250C8DA4-3B2F-4F62-BCA1-CC99BCF0AF85}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{E0394296-C60B-47EC-A238-5846A145C822}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  24.217.0.5

Ping request could not find host google.com. Please check the name and try again.

Server:  UnKnown
Address:  24.217.0.5

Ping request could not find host yahoo.com. Please check the name and try again.



Pinging  with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for     :

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
 15 ...44 6d 57 05 8c 47 ...... Dell Wireless 1397 WLAN Mini-Card
 12 ...00 ff e0 39 42 96 ...... TAP-Win32 Adapter V9
 10 ...a4 ba db da db e9 ...... Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
  1 ........................... Software Loopback Interface 1
 14 ...00 00 00 00 00 00 00 e0  isatap.{A91D6EBE-3DA6-4F08-AE7A-412CD2877196}
 11 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
 16 ...00 00 00 00 00 00 00 e0  isatap.{250C8DA4-3B2F-4F62-BCA1-CC99BCF0AF85}
 13 ...00 00 00 00 00 00 00 e0  isatap.{E0394296-C60B-47EC-A238-5846A145C822}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.108     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.108    281
    192.168.1.108  255.255.255.255         On-link     192.168.1.108    281
    192.168.1.255  255.255.255.255         On-link     192.168.1.108    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.108    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.108    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  1    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\AdpeakProxy.dll [File not found] ()
Catalog9 02 C:\Windows\system32\AdpeakProxy.dll [File not found] ()
Catalog9 03 C:\Windows\system32\AdpeakProxy.dll [File not found] ()
Catalog9 04 C:\Windows\system32\AdpeakProxy.dll [File not found] ()
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\AdpeakProxy.dll [File not found] ()
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/23/2014 01:20:25 PM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (01/23/2014 01:17:24 PM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (01/23/2014 01:15:53 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/23/2014 01:14:46 PM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (01/15/2014 03:54:37 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/15/2014 03:52:59 PM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (01/15/2014 03:50:24 PM) (Source: RasClient) (User: )
Description: CoId={C0D87505-F81F-4E04-8A5B-31788651593B}: The user Dale-PC\Dale dialed a connection named Broadband Connection which has failed. The error code returned on failure is 815.

Error: (01/15/2014 03:49:38 PM) (Source: RasClient) (User: )
Description: CoId={B210D4C5-40C7-4219-9C09-07651F388FFE}: The user Dale-PC\Dale dialed a connection named Broadband Connection which has failed. The error code returned on failure is 815.

Error: (01/15/2014 03:45:03 PM) (Source: RasClient) (User: )
Description: CoId={D86594CF-1D3C-4920-9443-21975956AE7B}: The user Dale-PC\Dale dialed a connection named Broadband Connection which has failed. The error code returned on failure is 815.

Error: (01/13/2014 02:28:11 PM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9


System errors:
=============
Error: (01/23/2014 01:20:25 PM) (Source: Service Control Manager) (User: )
Description: Print Spooler3

Error: (01/23/2014 01:17:25 PM) (Source: Service Control Manager) (User: )
Description: Print Spooler2600001Restart the service

Error: (01/23/2014 01:16:24 PM) (Source: Microsoft-Windows-Bits-Client) (User: NT AUTHORITY)
Description: 2147952506

Error: (01/23/2014 01:16:26 PM) (Source: Service Control Manager) (User: )
Description: Windows Update%%2147952506

Error: (01/23/2014 01:15:53 PM) (Source: Service Control Manager) (User: )
Description: Print Spooler1600001Restart the service

Error: (01/23/2014 01:15:53 PM) (Source: Service Control Manager) (User: )
Description: IPsec Policy Agent%%10106

Error: (01/23/2014 01:15:53 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (01/23/2014 01:15:53 PM) (Source: Service Control Manager) (User: )
Description: Intel® PRO/1000 NDIS 6 Adapter Driver%%1058

Error: (01/23/2014 01:14:56 PM) (Source: DCOM) (User: )
Description: {4991D34B-80A1-4291-83B6-3328366B9097}

Error: (01/23/2014 01:14:48 PM) (Source: Microsoft-Windows-Bits-Client) (User: NT AUTHORITY)
Description: 2147952506


Microsoft Office Sessions:
=========================
Error: (01/23/2014 01:20:25 PM) (Source: Microsoft-Windows-SpoolerSpoolss)(User: NT AUTHORITY)
Description: 0x80072af9

Error: (01/23/2014 01:17:24 PM) (Source: Microsoft-Windows-SpoolerSpoolss)(User: NT AUTHORITY)
Description: 0x80072af9

Error: (01/23/2014 01:15:53 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/23/2014 01:14:46 PM) (Source: Microsoft-Windows-SpoolerSpoolss)(User: NT AUTHORITY)
Description: 0x80072af9

Error: (01/15/2014 03:54:37 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/15/2014 03:52:59 PM) (Source: Microsoft-Windows-SpoolerSpoolss)(User: NT AUTHORITY)
Description: 0x80072af9

Error: (01/15/2014 03:50:24 PM) (Source: RasClient)(User: )
Description: {C0D87505-F81F-4E04-8A5B-31788651593B}Dale-PC\DaleBroadband Connection815

Error: (01/15/2014 03:49:38 PM) (Source: RasClient)(User: )
Description: {B210D4C5-40C7-4219-9C09-07651F388FFE}Dale-PC\DaleBroadband Connection815

Error: (01/15/2014 03:45:03 PM) (Source: RasClient)(User: )
Description: {D86594CF-1D3C-4920-9443-21975956AE7B}Dale-PC\DaleBroadband Connection815

Error: (01/13/2014 02:28:11 PM) (Source: Microsoft-Windows-SpoolerSpoolss)(User: NT AUTHORITY)
Description: 0x80072af9


CodeIntegrity Errors:
===================================
  Date: 2014-01-13 16:00:48.396
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_b39feb737f8937a0\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-13 16:00:48.159
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_b39feb737f8937a0\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-13 16:00:47.912
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_b39feb737f8937a0\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-13 16:00:47.682
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_b39feb737f8937a0\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-13 16:00:47.436
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_b39feb737f8937a0\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-13 16:00:47.160
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_b39feb737f8937a0\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-13 15:59:32.631
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22497_none_b34d67897fc6850f\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-13 15:59:32.374
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22497_none_b34d67897fc6850f\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-13 15:59:32.140
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22497_none_b34d67897fc6850f\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-13 15:59:31.895
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22497_none_b34d67897fc6850f\tcpip.sys because the set of per-page image hashes could not be found on the system.


**** End of log ****
 



#4 nasdaq

nasdaq

  • Malware Response Team
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  • Location:Montreal, QC. Canada
  • Local time:12:19 PM

Posted 24 January 2014 - 09:28 AM

Your Winsock is corrupted.

Try this.

1. Click on Start button.
2. Type Cmd in the Start Search text box.
3. Press Ctrl-Shift-Enter keyboard shortcut to run Command Prompt as Administrator. Allow elevation request.
4. Type netsh int ip reset in the Command Prompt shell, and then press the Enter key.
5. Restart the computer.

The command will remove all user configured settings on and return it to original default state by rewriting pertinent registry keys that are used by the Internet Protocol (TCP/IP) stack to achieve the same result as the removal and the reinstallation of the protocol.
===

Restart the computer normally.

How is the Internet Connection now?

#5 pippypoppy

pippypoppy
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  • Members
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  • Local time:10:19 AM

Posted 24 January 2014 - 07:04 PM

Thanks again! Unfortunately, it still it won't let me connect to the Net even after following instructions in the message above. I ran the minitoolbox again for the winsock entries and viewer log. This is what I got:

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Dale (administrator) on 23-01-2014 at 13:23:20
Running from "C:\Users\Dale\Desktop"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

::1             localhost

127.0.0.1       localhost

========================= IP Configuration: ================================

Dell Wireless 1397 WLAN Mini-Card = Wireless Network Connection (Connected)
Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)
TAP-Win32 Adapter V9 = Local Area Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection" forwarding=enabled advertise=enabled metric=100 nud=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Dale-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
   Physical Address. . . . . . . . . : 44-6D-57-05-8C-47
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.1.108(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, January 23, 2014 1:14:40 PM
   Lease Expires . . . . . . . . . . : Friday, January 24, 2014 1:14:16 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DNS Servers . . . . . . . . . . . : 24.217.0.5
                                       24.217.201.67
                                       24.247.15.53
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TAP-Win32 Adapter V9
   Physical Address. . . . . . . . . : 00-FF-E0-39-42-96
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
   Physical Address. . . . . . . . . : A4-BA-DB-DA-DB-E9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{A91D6EBE-3DA6-4F08-AE7A-412CD2877196}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{250C8DA4-3B2F-4F62-BCA1-CC99BCF0AF85}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{E0394296-C60B-47EC-A238-5846A145C822}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  24.217.0.5

Ping request could not find host google.com. Please check the name and try again.

Server:  UnKnown
Address:  24.217.0.5

Ping request could not find host yahoo.com. Please check the name and try again.



Pinging  with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for     :

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
 15 ...44 6d 57 05 8c 47 ...... Dell Wireless 1397 WLAN Mini-Card
 12 ...00 ff e0 39 42 96 ...... TAP-Win32 Adapter V9
 10 ...a4 ba db da db e9 ...... Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
  1 ........................... Software Loopback Interface 1
 14 ...00 00 00 00 00 00 00 e0  isatap.{A91D6EBE-3DA6-4F08-AE7A-412CD2877196}
 11 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
 16 ...00 00 00 00 00 00 00 e0  isatap.{250C8DA4-3B2F-4F62-BCA1-CC99BCF0AF85}
 13 ...00 00 00 00 00 00 00 e0  isatap.{E0394296-C60B-47EC-A238-5846A145C822}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.108     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.108    281
    192.168.1.108  255.255.255.255         On-link     192.168.1.108    281
    192.168.1.255  255.255.255.255         On-link     192.168.1.108    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.108    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.108    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  1    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\AdpeakProxy.dll [File not found] ()
Catalog9 02 C:\Windows\system32\AdpeakProxy.dll [File not found] ()
Catalog9 03 C:\Windows\system32\AdpeakProxy.dll [File not found] ()
Catalog9 04 C:\Windows\system32\AdpeakProxy.dll [File not found] ()
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\AdpeakProxy.dll [File not found] ()
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/23/2014 01:20:25 PM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (01/23/2014 01:17:24 PM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (01/23/2014 01:15:53 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/23/2014 01:14:46 PM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (01/15/2014 03:54:37 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/15/2014 03:52:59 PM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (01/15/2014 03:50:24 PM) (Source: RasClient) (User: )
Description: CoId={C0D87505-F81F-4E04-8A5B-31788651593B}: The user Dale-PC\Dale dialed a connection named Broadband Connection which has failed. The error code returned on failure is 815.

Error: (01/15/2014 03:49:38 PM) (Source: RasClient) (User: )
Description: CoId={B210D4C5-40C7-4219-9C09-07651F388FFE}: The user Dale-PC\Dale dialed a connection named Broadband Connection which has failed. The error code returned on failure is 815.

Error: (01/15/2014 03:45:03 PM) (Source: RasClient) (User: )
Description: CoId={D86594CF-1D3C-4920-9443-21975956AE7B}: The user Dale-PC\Dale dialed a connection named Broadband Connection which has failed. The error code returned on failure is 815.

Error: (01/13/2014 02:28:11 PM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9


System errors:
=============
Error: (01/23/2014 01:20:25 PM) (Source: Service Control Manager) (User: )
Description: Print Spooler3

Error: (01/23/2014 01:17:25 PM) (Source: Service Control Manager) (User: )
Description: Print Spooler2600001Restart the service

Error: (01/23/2014 01:16:24 PM) (Source: Microsoft-Windows-Bits-Client) (User: NT AUTHORITY)
Description: 2147952506

Error: (01/23/2014 01:16:26 PM) (Source: Service Control Manager) (User: )
Description: Windows Update%%2147952506

Error: (01/23/2014 01:15:53 PM) (Source: Service Control Manager) (User: )
Description: Print Spooler1600001Restart the service

Error: (01/23/2014 01:15:53 PM) (Source: Service Control Manager) (User: )
Description: IPsec Policy Agent%%10106

Error: (01/23/2014 01:15:53 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (01/23/2014 01:15:53 PM) (Source: Service Control Manager) (User: )
Description: Intel® PRO/1000 NDIS 6 Adapter Driver%%1058

Error: (01/23/2014 01:14:56 PM) (Source: DCOM) (User: )
Description: {4991D34B-80A1-4291-83B6-3328366B9097}

Error: (01/23/2014 01:14:48 PM) (Source: Microsoft-Windows-Bits-Client) (User: NT AUTHORITY)
Description: 2147952506


Microsoft Office Sessions:
=========================
Error: (01/23/2014 01:20:25 PM) (Source: Microsoft-Windows-SpoolerSpoolss)(User: NT AUTHORITY)
Description: 0x80072af9

Error: (01/23/2014 01:17:24 PM) (Source: Microsoft-Windows-SpoolerSpoolss)(User: NT AUTHORITY)
Description: 0x80072af9

Error: (01/23/2014 01:15:53 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/23/2014 01:14:46 PM) (Source: Microsoft-Windows-SpoolerSpoolss)(User: NT AUTHORITY)
Description: 0x80072af9

Error: (01/15/2014 03:54:37 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/15/2014 03:52:59 PM) (Source: Microsoft-Windows-SpoolerSpoolss)(User: NT AUTHORITY)
Description: 0x80072af9

Error: (01/15/2014 03:50:24 PM) (Source: RasClient)(User: )
Description: {C0D87505-F81F-4E04-8A5B-31788651593B}Dale-PC\DaleBroadband Connection815

Error: (01/15/2014 03:49:38 PM) (Source: RasClient)(User: )
Description: {B210D4C5-40C7-4219-9C09-07651F388FFE}Dale-PC\DaleBroadband Connection815

Error: (01/15/2014 03:45:03 PM) (Source: RasClient)(User: )
Description: {D86594CF-1D3C-4920-9443-21975956AE7B}Dale-PC\DaleBroadband Connection815

Error: (01/13/2014 02:28:11 PM) (Source: Microsoft-Windows-SpoolerSpoolss)(User: NT AUTHORITY)
Description: 0x80072af9


CodeIntegrity Errors:
===================================
  Date: 2014-01-13 16:00:48.396
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_b39feb737f8937a0\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-13 16:00:48.159
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_b39feb737f8937a0\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-13 16:00:47.912
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_b39feb737f8937a0\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-13 16:00:47.682
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_b39feb737f8937a0\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-13 16:00:47.436
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_b39feb737f8937a0\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-13 16:00:47.160
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22713_none_b39feb737f8937a0\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-13 15:59:32.631
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22497_none_b34d67897fc6850f\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-13 15:59:32.374
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22497_none_b34d67897fc6850f\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-13 15:59:32.140
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22497_none_b34d67897fc6850f\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-01-13 15:59:31.895
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\winsxs\x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6001.22497_none_b34d67897fc6850f\tcpip.sys because the set of per-page image hashes could not be found on the system.


**** End of log ****
 



#6 nasdaq

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Posted 25 January 2014 - 10:15 AM

The Winsock has not been fixed.

Go to this Microsoft site.

http://support.microsoft.com/kb/811259

Use the Fit It button and follow the instructions.

Let it finish and restart the computer normally.

How is it now.

If not solved can you boot to Safe Mode with Internet connection and see if it works.

How to boot to Safe Mode, Vista - Windows 7
http://www.computerhope.com/issues/chsafe.htm#03

#7 pippypoppy

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Posted 25 January 2014 - 05:10 PM

That fixed it! Woohoo! Thanks so much for taking the time to help.



#8 nasdaq

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Posted 26 January 2014 - 08:49 AM


Glad we could help.

Just a last check.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please restart the computer before running this security check.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
p.s.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.
===

Please paste the logs in your next reply DO NOT ATTACH THEM.
Let me know of any remainin issues with this computer.

#9 pippypoppy

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Posted 28 January 2014 - 06:53 PM

Here is the report from the adwcleaner:

# AdwCleaner v3.018 - Report created 28/01/2014 at 17:48:03
# Updated 28/01/2014 by Xplode
# Operating System : Windows Vista ™ Home Premium Service Pack 2 (32 bits)
# Username : Dale - DALE-PC
# Running from : C:\Users\Dale\Desktop\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKCU\Software\AVG Secure Search

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16526


-\\ Mozilla Firefox v25.0.1 (en-US)

[ File : C:\Users\Dale\AppData\Roaming\Mozilla\Firefox\Profiles\ngocwc39.default\prefs.js ]

Line Deleted : user_pref("extensions.enabledAddons", "gmailnoads%40mywebber.com:3.9.1,personas%40christopher.beard:1.7.3,support%40tubedimmerapp.com:2.6.49,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:25.0.1");

-\\ Google Chrome v

[ File : C:\Users\Dale\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [1143 octets] - [28/01/2014 17:46:51]
AdwCleaner[S0].txt - [1068 octets] - [28/01/2014 17:48:04]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1128 octets] ##########
 



#10 pippypoppy

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Posted 28 January 2014 - 07:14 PM

Here is the report from JRT:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.0 (01.07.2014:1)
OS: Windows Vista ™ Home Premium x86
Ran by Dale on Tue 01/28/2014 at 17:55:26.16
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 01/28/2014 at 18:00:40.40
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#11 nasdaq

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Posted 29 January 2014 - 09:17 AM

Can I see the SecurityCheck log.

#12 pippypoppy

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Posted 30 January 2014 - 02:57 PM

Can I see the SecurityCheck log.

 

I'm not sure what that is, which program was that from? I just did a search and there is no log named securitycheck.



#13 nasdaq

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Posted 31 January 2014 - 07:50 AM

See bottom of post No 8.

#14 pippypoppy

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Posted 31 January 2014 - 07:09 PM

See bottom of post No 8.

 

Sorry, I missed that. Here is the security report:

 Results of screen317's Security Check version 0.99.79  
 Windows Vista Service Pack 2 x86 (UAC is enabled)  
 Internet Explorer 9  
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
AVG AntiVirus Free Edition 2014   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Adobe Flash Player     11.9.900.170  
 Adobe Reader 10.1.9 Adobe Reader out of Date!  
 Mozilla Firefox 25.0.1 Firefox out of Date!  
 Google Chrome 29.0.1547.57  
 Google Chrome 31.0.1650.57  
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 AVG avgwdsvc.exe
 AVG avgrsx.exe
 AVG avgnsx.exe
 AVG avgemc.exe
 Malwarebytes' Anti-Malware mbamscheduler.exe   
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 5 % Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````
 



#15 nasdaq

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Posted 01 February 2014 - 09:24 AM

Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Yes, install McAfee Security Scan Plus - optional" this is not required if you are not a McAfee subscriber. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader using the Add/Remove Programs applet if present.
<<<>>>



If all is well:

Time for some housekeeping
  • The following will implement some cleanup procedures as well as reset System Restore points:
  • Click Start > Run and copy/paste the following bold text into the Run box and click OK:
  • ComboFix /Uninstall
Ignore if ComboFix was not used.
===


Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Having an effective antivirus is a must for everyone.
In addition to many excellent commercial products there are plenty of good free antivirus programs available. I can recommend:

If you are satisfied with your current protection programs you can ignore the instructions on Antivirus or Firewall listed below.In addition to an antivirus I recommend using a firewall. A software firewall is a software program that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet. I can recommend one of the following free products:Please note: Many installer offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs:

Malwarebytes Anti-Malware (MBAM)
The free version of MBAM can be used to scan the system for traces of malware. Scanning your system regularly will make it harder for malware to reside on your system.
A tutorial on using MBAM can be found here.
Please Note: Only the paid for version has real time capabilities.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Please keep your programs up to date. This applies to Java, Adobe Flashplayer, Adobe Reader and your Internet Browsers in particular. Vulnerabilities in these programs are often exploited in order to install malware on your PC. Visiting a prepared web page suffices to infect your system.

In general Firefox, Opera and Google Chrome are considered to be more secure than Internet Explorer. In addition there are many useful add-ons that can protect you from possible risks:
  • WOT will warn you when you try to visit sites with poor reputation. The reputation is based on user ratings and is usually very accurate.
  • Script Blocker can help blocking many attempts to infect your system via malicious websites by only allowing scripts at sites you trust.
  • NoScript is a popular Firefox addon,
  • ScriptNo a popular Google Chrome addon.
For much more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.
===




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