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Printer willnot print


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12 replies to this topic

#1 johngod

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Posted 14 January 2014 - 08:24 AM

Hello,

My problem is, I have a HP Officejet 6500 wireless, Model E709n

I've always used it wired with a usb wire.

I haven't had any problems till recently.

All my ink is filled.

I went to print something and it wouldn't print.

It wouldn't print from the glass, thru the automatic or thru the computer.

Yet it will print me out test sheets and says all is working.

Can you please help me with this.

Thank-You,

John



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#2 HashX

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Posted 14 January 2014 - 09:02 AM

I can offer the following steps:

1. Un-install your printer.

2. Take out the usb wire.

3. Switch off computer.

After this, turn your computer back on, and re-connect the usb wire.

 

.


I don't always use Internet Explorer, but when I do, it's to download a different browser.

 


#3 johngod

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Posted 14 January 2014 - 11:11 AM

I uninstalled the printer,

Disconnected the USB wire,

Unplugged the printer,

Switched off the computer......

 

Than I turned the computer back on,

Turned the printer on,

Re-connect the USB wire,

Installed the printer.....

 

Still no print....

Did get a fax test sheet to work.



#4 HashX

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Posted 14 January 2014 - 11:19 AM

I uninstalled the printer,

Disconnected the USB wire,

Unplugged the printer,

Switched off the computer......

 

Than I turned the computer back on,

Turned the printer on,

Re-connect the USB wire,

Installed the printer.....

 

Still no print....

Did get a fax test sheet to work.

 

Yet it can print out a test sheet...

 

It is probably the fact that the computer is not communicating properly with the printer. I will have to leave this one to someone else.


I don't always use Internet Explorer, but when I do, it's to download a different browser.

 


#5 Kilroy

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Posted 14 January 2014 - 12:29 PM

What Operating System?

 

If Windows 7, try Deleting the printer drivers


Edited by RKilroy, 14 January 2014 - 12:31 PM.


#6 chrisd87

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Posted 14 January 2014 - 12:37 PM


I've always used it wired with a usb wire.

I haven't had any problems till recently.

 

Do you still use it wired via usb, or have you transitioned to wireless?

 

When you go to devices and printers, does it show the printer as being grayed out like it's hidden, or does it show it being normal like the rest of the icons?


Edited by chrisd87, 14 January 2014 - 12:39 PM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#7 johngod

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Posted 14 January 2014 - 02:39 PM

Windows xp

By USB

Shows the printer as default.



#8 Kilroy

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Posted 14 January 2014 - 02:48 PM

Did you check the port that the printer is sending data on?  I recently worked on a printer issue where the printer was connected via USB, but the port was set to LPT1.



#9 chrisd87

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Posted 14 January 2014 - 03:35 PM

I was just about to mention what RKil said. Go into the printer properties of the printer and go to the Ports tab and look at what checkbox is checked for the port. It needs to correspond to the appropriate usb slot.


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#10 johngod

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Posted 15 January 2014 - 12:19 PM

The check mark is usb port.

 

Another thing I did,  I hooked up another printer -

HP-j4680 to see if there was a change.

This printer didn't print either.

 

Now that's strange, both all in ones, printers don't print.



#11 chrisd87

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Posted 15 January 2014 - 12:28 PM

Open a run dialog box by holding down the windows key *right beside the ctrl key on the left* and pressing r. This will open a run dialog box and type services.msc . Scroll down till you see Print Spooler. Make sure it's enabled and started. It wouldn't hurt to stop the service and start it back.


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#12 johngod

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Posted 17 January 2014 - 11:29 AM

Tried this and it didn't work.

 

My wife has a printer that I know works.

I'm going to connect hers to my computer.

If it does the same thing, than I don't know, what may be wrong.

 

Never had this trouble before.



#13 chrisd87

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Posted 17 January 2014 - 11:43 AM

I believe it's Windows XP telling you it's time to upgrade to Windows 7/8. EOL is coming pretty soon.


Edited by chrisd87, 17 January 2014 - 11:43 AM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 





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