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Firefox problem


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#1 detsi

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Posted 14 January 2014 - 04:45 AM

Often when I open Firefox I get a meesage saying that Firefox has stopped working and to close the program. I suspect the culprit is an Adobe product as this usually follows a visit to Games.com. The products installed are:

 

Flash Player 11 ActiveX

Shockwave Player 12.0

AIR

Reader X (10.1.8)

Shockwave Player 12.0.7.148 Plug in (disabled)

Shockwave Flash 11.9.900.170  Plug in (enabled)

Acobat 10.1.8.24 Plug in (enabled)

 

Is there anything here that I do not need or is there anything else required?

 

Thanks for your help.



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#2 Broni

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Posted 14 January 2014 - 08:02 PM

Reset Firefox: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems
 


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#3 detsi

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Posted 15 January 2014 - 04:05 AM

I've tried that,  no difference. The reason I suspect Flash is that when I visit a website that needs it I get crashing problems. Then the next time I start Firefox the message appears.



#4 cryptodan

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Posted 15 January 2014 - 07:41 AM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#5 Broni

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Posted 15 January 2014 - 04:59 PM

Uninstall Firefox completely using this manual: http://kb.mozillazine.org/Uninstalling_Firefox
NOTE. Use MozBackup: http://mozbackup.jasnapaka.com/ to backup your bookmarks and passwords. Do NOT backup anything else.
Install fresh copy.
 


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#6 detsi

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Posted 15 January 2014 - 05:05 PM

http://speccy.piriform.com/results/Ecl62BlJNfMNGSbTW3N0x2K



#7 detsi

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Posted 15 January 2014 - 05:07 PM

Uninstall Firefox completely using this manual: http://kb.mozillazine.org/Uninstalling_Firefox
NOTE. Use MozBackup: http://mozbackup.jasnapaka.com/ to backup your bookmarks and passwords. Do NOT backup anything else.
Install fresh copy.
 

I'll see what resuls of speccy show first, thanks



#8 cryptodan

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Posted 15 January 2014 - 06:34 PM

Have you cleaned out your lap top recently? Your computer is running rather hot, so I would recommend that you clean all your fans and exhaust ports.

#9 detsi

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Posted 16 January 2014 - 03:53 PM

Have you cleaned out your lap top recently? Your computer is running rather hot, so I would recommend that you clean all your fans and exhaust ports.

Thanks a lot for your suggestion. My laptop is now running silently and only slightly warm to the touch. could have been causing many problems as it was pretty hot but over time the heat grows so gradually that you tend not to notice.



#10 cryptodan

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Posted 16 January 2014 - 06:32 PM

So no more crashes or stability issues?

#11 detsi

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Posted 17 January 2014 - 04:27 AM

So far so good. Thanks again.






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