This is my very 1st post and I did scan through several pages to perhaps locate another post relating to my current issue. But I didn't come acrossed anything after searching several pages so I decided to make a new post. If by chance there was one and I am repeating, I am so sorry. This is my story....
I am using a Dell Vostro 1000 with Windows Vista Home Basic that was given to me. My previous laptop had Windows XP so Vista is something I am learning to navigate. I have been noticing for the past week, the windows update seems to be constantl doing the same update for Service Pack 2. When completed, the screen pops up and says all updates were successful. However, when I go into system and maintenance and look at the updates there...I cannot find anything for service pack 2. I had been trying to install a printer on this laptop to no avail. I learned it prefers....service pack 2. I checked via computer properties and it says..I am running Windows Home Basic, 32 bit, service pack 1. Hmm...easy fix I figured...just go in and install service pack 2.
I have downloaded and ran the standalone installer for service pack 2 in regular mode and in safe mode, numerous times unsuccessfully. I receive a message at the very end of it all that says...I must download and install service pack 1...first. But, according to computer information, I have service pack 1 already on here. I am so confused!
I don't know if I should just install service pack 1 again, then go in and install service pack 2 afterwards or if that would possibly cause big time trouble? I just don't know what else to try. I did try to do a chat with microsoft but after waiting for someone to come on line for over 40 min, the screen told me to call their help desk number. So, that didn't work out so well for me.
Any help and guidance would be so greatly appreciated.