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Internet connection drops for no reason


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#1 man with a hat

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Posted 13 January 2014 - 03:53 PM

Our internet connection works perfectly most of the time but for some reason it'll just randomly go out no reason called for it just completely goes out.we have Roadrunner internet but I don't believe its Roadrunner going down because Nonobody else seems to have this problem with their router and Roadrunner just wouldn't go down that often if its that popular.after the internet goes down usually I can turn the power on and off on the router and modem and that fixes it. usually that fixes it for the rest of the day but sometimes it only fixes it for maybe a couple minutes and it goes back down again and we just have to wait until the internet goes back up on its own. (Which takes hours and hours) it feels like a curse because we have the same problem in our previous Belkin router and even now we have it on The net gear router we purchased maybe a year ago.I Research this topic before and no one seems to have an answer nor does anyone else seem to have this problem and I would really like an answer to it. Lately this has been happening so much that we can barely manage to watch a show on Netflix without being interrupted.

Edited by man with a hat, 13 January 2014 - 03:57 PM.


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#2 Greg62702

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Posted 13 January 2014 - 04:07 PM

What manufacturer & model of modem & router are you using?  What errors are showing along with line quality in the Modem's statistics page?  Also post the results from http://www.testmy.net



#3 man with a hat

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Posted 13 January 2014 - 04:18 PM

My modem is Scientific Atlanta model DPX2203 and my router is a Net gear WNDR3700v3 I don't know what the modem statistics page says because I do not know how to find it if the wireless is down.

#4 man with a hat

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Posted 13 January 2014 - 04:35 PM

:::.. Internet Speed Test Result Details ..:::
Download Connection Speed:: 13161 Kbps or 13.2 Mbps 
Download Speed Test Size:: 14.6 MB or 14976 kB or 15335424 bytes
Download Binary File Transfer Speed:: 1645 kB/s or 1.6 MB/s
Upload Connection Speed:: 820 Kbps or 0.8 Mbps 
Upload Speed Test Size:: 512 kB or 524288 bytes
Upload Binary File Transfer Speed:: 102 kB/s
Timed:: Download: 9.322 seconds | Upload: 5.117 seconds
Tested At:: http://TestMy.net Version 13
Test Time:: 2014-01-13 16:32:51 Local Time
Location:: Akron, OH US >> Destination:: Dallas, TX US
TiP Measurement Summary (Download):: Min 9.02 Mbps | Middle Avg 13.93 Mbps | Max 16.43 Mbps | 35% Variance
TiP Data Points:: 9.13 Mbps, 14.51 Mbps, 15.87 Mbps, 15.87 Mbps, 9.36 Mbps, 9.02 Mbps, 13.95 Mbps, 14.79 Mbps, 14.79 Mbps, 13.44 Mbps, 15.08 Mbps, 16.43 Mbps, 16.09 Mbps, 15.1 Mbps, 9.13 Mbps, 12.75 Mbps, 14.22 Mbps, 16.43 Mbps, 9.02 Mbps
User Agent:: Mozilla/5.0 (Windows NT 6.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.63 Safari/537.36 [!]


#5 Greg62702

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Posted 13 January 2014 - 06:23 PM

If Wireless is down, just unhook the router from the modem, and connect your computer to the modem with the Ethernet patch cord.  Then you should be able to get into the modem diagnostics page, to see what is going on.

 

That modem you have, is a old school Docsis 2.0 modem.  Call RR and ask them for a Docsis 3.0 modem.  Your problem is with your modem, not your router.  Going to a Docsis 3.x modem or eMTA, will allow multiple channel bonding, and the fact that your older Cisco (they bought out S/A) is starting to show its age, time to update.



#6 man with a hat

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Posted 14 January 2014 - 10:49 PM

If Wireless is down, just unhook the router from the modem, and connect your computer to the modem with the Ethernet patch cord.  Then you should be able to get into the modem diagnostics page, to see what is going on.

 

That modem you have, is a old school Docsis 2.0 modem.  Call RR and ask them for a Docsis 3.0 modem.  Your problem is with your modem, not your router.  Going to a Docsis 3.x modem or eMTA, will allow multiple channel bonding, and the fact that your older Cisco (they bought out S/A) is starting to show its age, time to update.

Name

 WebSTAR DPX2203

Modem Serial Number

 107570300

Cable Modem MAC Address

 00:18:68:C6:74:5C

Hardware Version

 v2.1

Software Version

 v2.0.2r1151-100113

Receive Power Level

 -16.2 dBmV

Transmit Power Level

 54.0 dBmV

Cable Modem Status

 Operational




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