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Black screen with setup option cannot enter setup


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#1 sparkiem2

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Posted 13 January 2014 - 04:59 AM

I have a friends computer that is a Compaq older model desktop Windows XP

When he brought it to me it would not power on at all.

I tried another power supply and now it comes on to a black screen.

Top left of screen shows installed memory

Bottom left of screen shows v01.11

Bottom right of screen shows Compaq and <F10=Setup>

When I hit F10 at startup the F10 goes away and just leaves the word setup there but does not enter setup.

I have unplugged everything except HD, monitor, keyboard and mouse still nothing.

I removed cmos battery for a couple minutes then put it back still nothing.

I removed memory and tried one stick at a time in each slot still nothing.

 

Any help or suggestions would be greatly appreciated.



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#2 sparkiem2

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Posted 13 January 2014 - 05:12 AM

I just wanted to add that screen does have flashing curser

I also unplugged HD and still same screen

I tried another video card still same screen.



#3 sparkiem2

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Posted 13 January 2014 - 05:13 AM

I just wanted to add that screen does have flashing curser

I also unplugged HD and still same screen

I tried another video card still same screen.

Also I can hear one short beep as it starts.



#4 hamluis

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Posted 13 January 2014 - 09:10 AM

Specific model Compaq, please?

 

Louis



#5 sparkiem2

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Posted 13 January 2014 - 10:59 AM

It is a Presario 4410us



#6 hamluis

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Posted 13 January 2014 - 11:47 AM

System Specs

 

Looking at the specs...just about anything could be wrong with any given component, IMO.

 

Does said friend...have Windows install disk for this system?

 

The one thing I suggest is...replace the CMOS battery before trying to get life.

 

Topic moved to Internal Hardware.

 

Louis



#7 sparkiem2

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Posted 13 January 2014 - 12:23 PM

Changed cmos battery did not help.

Have install disk but cannot boot from it.

Cannot get to bios or anything.



#8 sparkiem2

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Posted 14 January 2014 - 07:44 AM

Would you think this a motherboard problem?



#9 jonuk76

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Posted 14 January 2014 - 08:18 AM

It could well be.  If the old power supply blew (sounds like that's what happened if it was not powering on at all) it's entirely possible that event caused damage to other components.  Sometimes you get lucky and they blow without taking anything with them, but other times not.  I suppose given the age of the machine, the question is how badly does he want to fix it?  Or is it more likely to be a case of data recovery from the hard drive (which you can do from another machine) and thinking about buying a working replacement.


Edited by jonuk76, 14 January 2014 - 08:25 AM.

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#10 zingo156

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Posted 14 January 2014 - 10:55 AM

I would agree with jonuk76, the system is dated and if it is in their budget to buy a new pc that would be the best option.

 

A couple of things you could try: re-seat the ram (unplug the power before doing this) Just pull out the ram sticks and put them back in. Take a close look at the mother board and look for bulging or blown capacitors here is a link for examples: https://www.google.com/search?q=bulging+or+blown+capacitors+motherboard&source=lnms&tbm=isch&sa=X&ei=jl3VUrnILYmMyQGc5oDICA&ved=0CAcQ_AUoAQ&biw=1164&bih=734


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#11 sparkiem2

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Posted 14 January 2014 - 11:38 AM

I want to thank you all for your help.

After about 50 times of trying to get into the bios it finally did. I reset the time and date and XP finally booted.

 

Thanks again for your help.






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