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Mysearchdial! Please help


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11 replies to this topic

#1 agambel23

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Posted 12 January 2014 - 04:43 PM

Hello,

 

I am new to the forum and stumbled upon it when googling my issue.  Not sure what was downloaded on the computer that caused this problem but hoping you can help to get rid of it!

 

I have Norton Secutiry suite which obviously did not work :(

 

I have run Malware Bytes and it seems to have helped.  But now I get a TBHost support.dll can not start up.

 

Hoping someone could help me completly rid my system of any issues! 

 

Thank you in advance.

 

Mod Edit: Moved to appropriate forum ~stolen


Edited by Stolen, 12 January 2014 - 06:57 PM.
Moved topic


BC AdBot (Login to Remove)

 


#2 noknojon

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Posted 12 January 2014 - 07:41 PM

Hello agambel -

As you posted no logs in the other forum, they moved you here .....

 

3 Ways to Remove the MySearchDial or their version To remove the toolbar altogether, you will have to uninstall MySearchDial
Either version should help you -

TBHostSupport.dll is part of TBHostSupport and developed by Conduit Ltd (More Advertising programs).

 

 

We will now clean up -

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

* Double-click on the Rkill desktop icon to run the tool.
* If using Vista or Windows 7 right-click on it and choose Run As Administrator.
* A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
* If not, delete the file, then download and use the one provided in Link 2.
* Do not reboot until instructed.
* If the tool does not run from any of the links provided, please let me know.

NOTE - If normal mode still doesn't work, run the tool from safe mode.
When the scan is done Notepad will open with rKill log.
Post it in your next reply.
NOTE. rKill.txt log will also be present on your desktop.

 

Important: Do not reboot your computer until you complete the next step.

 

* Please download AdwCleaner by Xplode and save to your Desktop.

* Close all open or running programs
* Double-click on AdwCleaner.exe to run the tool.
* Vista/Windows 7/8 users right-click and select Run As Administrator.
* Click on the Scan button (only once)
* AdwCleaner will begin...be patient as the scan may take some time to complete.
* After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
* NOW - Click on the Clean button (only once)
* Press OK when asked to close all programs and follow the onscreen prompts.
* Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
* After Auto rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
* Copy and paste the contents of that logfile in your next reply.
* A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

 

Finally -

Clear Cache / Temp Files
Download TFC by OldTimer to your desktop
• Please double-click TFC.exe to run it.
• For Vista, Win 7 / 8 right-click on the file and choose Run As Administrator).
• It will close all programs when run, so make sure you have saved all your work before you begin.
• Click the Start button to begin the process.
• Once it's finished it may reboot your machine.
• If it does not, please manually reboot the machine yourself to ensure a complete clean.

Regards -



#3 agambel23

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Posted 12 January 2014 - 09:13 PM

Hi! Thanks for responding so quickly.  I followed all the steps and here are the logs: (I also forgot to mention I ran ADWcleaner earlier in the day so the log is going to be short).

 

 

ADW CLEANER:

# AdwCleaner v3.017 - Report created 12/01/2014 at 21:06:25
# Updated 12/01/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : aL's Desktop - ALSDESKTOP-HP
# Running from : C:\Users\aL's Desktop\Downloads\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16428


-\\ Mozilla Firefox v26.0 (en-US)

[ File : C:\Users\aL's Desktop\AppData\Roaming\Mozilla\Firefox\Profiles\7u6uenur.default\prefs.js ]


-\\ Google Chrome v

[ File : C:\Users\aL's Desktop\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [8925 octets] - [12/01/2014 14:04:48]
AdwCleaner[R1].txt - [1038 octets] - [12/01/2014 21:04:53]
AdwCleaner[S0].txt - [8053 octets] - [12/01/2014 14:07:48]
AdwCleaner[S1].txt - [961 octets] - [12/01/2014 21:06:25]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1020 octets] ##########
 

 

 

 

 

iEXPLORER:

Rkill 2.6.5 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 01/12/2014 09:03:30 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 01/12/2014 09:03:55 PM
Execution time: 0 hours(s), 0 minute(s), and 24 seconds(s)
 

 

I have also downloaded and ran the TFC like you had said. 

 

Thanks again in advance for your support.

 

agambel23



#4 noknojon

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Posted 12 January 2014 - 10:06 PM

Hi -

 

Please update me on your problem.

 

At this stage I need to know so I can plan any further steps -

 

Thanks -



#5 agambel23

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Posted 12 January 2014 - 10:10 PM

At this moment I dont seem to have the described issues that I first had. Everything seems to be running smooth. How can we tell for sure everything is clean? Also, should I keep the adw cleaner and rkill on my computer?

#6 noknojon

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Posted 12 January 2014 - 10:35 PM

should I keep the adw cleaner and rkill on my computer? <= No they are constantly updated -

Right Click > Delete rkill, but Re-open AdwCleaner and hit Uninstall to fully remove it.

 

How can we tell for sure everything is clean? <= Browse to a few normal sites and see if you are redirected.

 

The program was downloaded from advertising (usually), so just be careful of what you click on.

 

I will watch this for a few days, so just post back if you have problems -

 

Regards -



#7 agambel23

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Posted 13 January 2014 - 04:56 PM

Hi Aussie,

 Everything looks pretty good today.  I went ahead and uninstalled the programs.  Sorry for my ignorance but I have noticed that many users with issues similar to mine have been asked to use a program called ComboFix and HiJack this.  Is there a need for this at the moment? Id like to make sure nothing else needs attention at the moment.  Again, thanks for your help.  You guys are awesome!



#8 noknojon

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Posted 13 January 2014 - 05:31 PM

Hi -

First - ComboFix is only decided upon by the Expert handling each problem (Never used outside a forum)

 

HJT is now basically out-dated and replaced by DDS / OTL / GMER and similar scanners.

They do nothing except Report on the computers condition.

 

I would use MiniToolBox for a quick look and if I saw a severe problem, I can upgrade you to the Experts area.

 

Thanks -



#9 agambel23

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Posted 13 January 2014 - 05:33 PM

Should I run mini tool box and post results?

#10 noknojon

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Posted 13 January 2014 - 06:08 PM

Should I run mini tool box and post results? <= If you wish me to review programs and security, here are the directions -

 

Download MiniToolBox, Save it to your desktop to run it.
Close any Firefox browsers you may have open
Checkmark the following boxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files
 Click Go and copy / paste the result (Result.txt).

 

Please follow with -

Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If any security program requests permission to access the Internet, allow it to do so.

 

 

Thank You -



#11 agambel23

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Posted 13 January 2014 - 06:23 PM

Aussie,

 

Here are the results from mini tool box:

 

MiniToolBox by Farbar  Version: 18-12-2013
Ran by aL's Desktop (administrator) on 13-01-2014 at 18:18:04
Running from "C:\Users\aL's Desktop\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: http=127.0.0.1:8080

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Local Area Connection (Connected)
802.11n Wireless LAN Card = Wireless Network Connection (Hardware not present)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : aLsDesktop-HP
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 64-31-50-1C-36-70
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::e518:537d:ee40:9087%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, January 13, 2014 7:23:13 AM
   Lease Expires . . . . . . . . . . : Monday, January 13, 2014 6:53:14 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 308556112
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-35-C7-28-64-31-50-1C-36-70
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 9:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:ff:11cd:e7d0:652d(Preferred)
   Link-local IPv6 Address . . . . . : fe80::ff:11cd:e7d0:652d%10(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.home:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  openrg.home
Address:  192.168.1.1

Name:    google.com
Addresses:  2607:f8b0:400a:805::1005
      167.206.245.236
      167.206.245.231
      167.206.245.241
      167.206.245.227
      167.206.245.222
      167.206.245.232
      167.206.245.247
      167.206.245.221
      167.206.245.246
      167.206.245.212
      167.206.245.216
      167.206.245.226
      167.206.245.242
      167.206.245.217
      167.206.245.237
      167.206.245.251


Pinging google.com [167.206.252.99] with 32 bytes of data:
Reply from 167.206.252.99: bytes=32 time=10ms TTL=59
Reply from 167.206.252.99: bytes=32 time=10ms TTL=59

Ping statistics for 167.206.252.99:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 10ms, Maximum = 10ms, Average = 10ms
Server:  openrg.home
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  206.190.36.45
      98.139.183.24
      98.138.253.109


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=68ms TTL=49
Reply from 98.138.253.109: bytes=32 time=76ms TTL=49

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 68ms, Maximum = 76ms, Average = 72ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 12...64 31 50 1c 36 70 ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 10...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.5     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.5    276
      192.168.1.5  255.255.255.255         On-link       192.168.1.5    276
    192.168.1.255  255.255.255.255         On-link       192.168.1.5    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.5    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.5    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 10     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 10     58 2001::/32                On-link
 10    306 2001:0:9d38:6abd:ff:11cd:e7d0:652d/128
                                    On-link
 12    276 fe80::/64                On-link
 10    306 fe80::/64                On-link
 10    306 fe80::ff:11cd:e7d0:652d/128
                                    On-link
 12    276 fe80::e518:537d:ee40:9087/128
                                    On-link
  1    306 ff00::/8                 On-link
 10    306 ff00::/8                 On-link
 12    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/13/2014 00:31:51 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (01/13/2014 00:30:08 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
The manifest file root element must be assembly.

Error: (01/12/2014 09:14:27 PM) (Source: Wininit) (User: )
Description: A critical system process, C:\Windows\system32\lsm.exe, failed with status code 00000000.  The machine must now be restarted.

Error: (01/12/2014 03:54:11 PM) (Source: Microsoft-Windows-RestartManager) (User: aLsDesktop-HP)
Description: Application or service 'Apple Mobile Device' could not be restarted.


System errors:
=============
Error: (01/13/2014 07:23:16 AM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service failed to start due to the following error:
%%1053

Error: (01/13/2014 07:23:16 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Apple Mobile Device service to connect.

Error: (01/13/2014 07:21:56 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (01/12/2014 09:16:25 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service failed to start due to the following error:
%%1053

Error: (01/12/2014 09:16:25 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Apple Mobile Device service to connect.

Error: (01/12/2014 09:16:19 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:14:34 PM on ?1/?12/?2014 was unexpected.

Error: (01/12/2014 09:14:27 PM) (Source: Service Control Manager) (User: )
Description: The Adobe Acrobat Update Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (01/12/2014 09:07:46 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service failed to start due to the following error:
%%1053

Error: (01/12/2014 09:07:46 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Apple Mobile Device service to connect.

Error: (01/12/2014 09:06:43 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}


Microsoft Office Sessions:
=========================
Error: (01/13/2014 00:31:51 AM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3

Error: (01/13/2014 00:30:08 AM) (Source: SideBySide)(User: )
Description: C:\Program Files\WinZip\adxloader.dll.ManifestC:\Program Files\WinZip\adxloader.dll.Manifest2

Error: (01/12/2014 09:14:27 PM) (Source: Wininit)(User: )
Description: C:\Windows\system32\lsm.exe00000000

Error: (01/12/2014 03:54:11 PM) (Source: Microsoft-Windows-RestartManager)(User: aLsDesktop-HP)
Description: 0AppleMobileDeviceService.exeApple Mobile Device03026217815920


=========================== Installed Programs ============================

µTorrent (Version: 3.3.2.30303)
Adobe AIR (Version: 1.5.3.9130)
Adobe Flash Player 10 ActiveX (Version: 10.0.42.34)
Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
Adobe Reader X (10.1.8) (Version: 10.1.8)
Apple Mobile Device Support (Version: 5.2.0.6)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Install Manager (Version: 3.0.774.0)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Blackhawk Striker 2 (Version: 2.2.0.95)
Build-a-lot 2 (Version: 2.2.0.95)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2010.0511.2153.37435)
Catalyst Control Center Graphics Full Existing (Version: 2010.0511.2153.37435)
Catalyst Control Center Graphics Full New (Version: 2010.0511.2153.37435)
Catalyst Control Center Graphics Light (Version: 2010.0511.2153.37435)
Catalyst Control Center Graphics Previews Vista (Version: 2010.0511.2153.37435)
Catalyst Control Center InstallProxy (Version: 2010.0511.2153.37435)
Catalyst Control Center Localization All (Version: 2010.0511.2153.37435)
CCC Help Chinese Standard (Version: 2010.0511.2152.37435)
CCC Help Chinese Traditional (Version: 2010.0511.2152.37435)
CCC Help Czech (Version: 2010.0511.2152.37435)
CCC Help Danish (Version: 2010.0511.2152.37435)
CCC Help Dutch (Version: 2010.0511.2152.37435)
CCC Help English (Version: 2010.0511.2152.37435)
CCC Help Finnish (Version: 2010.0511.2152.37435)
CCC Help French (Version: 2010.0511.2152.37435)
CCC Help German (Version: 2010.0511.2152.37435)
CCC Help Greek (Version: 2010.0511.2152.37435)
CCC Help Hungarian (Version: 2010.0511.2152.37435)
CCC Help Italian (Version: 2010.0511.2152.37435)
CCC Help Japanese (Version: 2010.0511.2152.37435)
CCC Help Korean (Version: 2010.0511.2152.37435)
CCC Help Norwegian (Version: 2010.0511.2152.37435)
CCC Help Polish (Version: 2010.0511.2152.37435)
CCC Help Portuguese (Version: 2010.0511.2152.37435)
CCC Help Russian (Version: 2010.0511.2152.37435)
CCC Help Spanish (Version: 2010.0511.2152.37435)
CCC Help Swedish (Version: 2010.0511.2152.37435)
CCC Help Thai (Version: 2010.0511.2152.37435)
CCC Help Turkish (Version: 2010.0511.2152.37435)
ccc-core-static (Version: 2010.0511.2153.37435)
ccc-utility64 (Version: 2010.0511.2153.37435)
CCleaner (Version: 4.04)
Chuzzle Deluxe (Version: 2.2.0.95)
CinemaNow Media Manager (Version: 1.9.1.105)
CopyTrans Suite Remove Only (Version: 2.36)
CyberLink DVD Suite Deluxe (Version: 7.0.2823)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
Dora's Carnival Adventure (Version: 2.2.0.95)
doubleTwist (Version: 3.2.1.14961)
DVD Menu Pack for HP MediaSmart Video (Version: 4.1.4030)
Escape Rosecliff Island (Version: 2.2.0.95)
FATE (Version: 2.2.0.95)
ffdshow [rev 2527] [2008-12-19] (Version: 1.0)
Final Drive Nitro (Version: 2.2.0.95)
Google Chrome (Version: 32.0.1700.72)
Heroes of Hellas 2 - Olympia (Version: 2.2.0.95)
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
HP Advisor (Version: 3.4.10262.3295)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP FWUpdateEDO2 (Version: 1.2.0.0)
HP Game Console
HP Games (Version: 1.0.1.3)
HP MediaSmart CinemaNow 2.0 (Version: 2.0)
HP MediaSmart DVD (Version: 4.1.4229)
HP MediaSmart Music (Version: 4.1.4301)
HP MediaSmart Photo (Version: 4.1.4211)
HP MediaSmart SmartMenu (Version: 3.1.1.12)
HP MediaSmart Video (Version: 4.1.4214)
HP MediaSmart/TouchSmart Netflix (Version: 1.0.3.0)
HP Odometer (Version: 2.10.0000)
HP Officejet 6700 Basic Device Software (Version: 25.0.619.0)
HP Officejet 6700 Help (Version: 140.0.2.2)
HP Officejet 6700 Product Improvement Study (Version: 25.0.619.0)
HP Setup (Version: 8.1.4186.3400)
HP Support Assistant (Version: 7.0.39.15)
HP Support Information (Version: 10.1.0002)
HP Update (Version: 5.003.000.004)
HP Vision Hardware Diagnostics (Version: 2.1.2.27173)
I.R.I.S. OCR (Version: 12.3.4.0)
iTunes (Version: 10.6.3.25)
Java 7 Update 11 (Version: 7.0.110)
Java Auto Updater (Version: 2.1.9.0)
Jawbone Updater (Version: 0.1)
Jewel Quest 3 (Version: 2.2.0.95)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
Junk Mail filter update (Version: 14.0.8089.726)
Kobo
LabelPrint (Version: 2.5.2823)
LightScribe System Software (Version: 1.18.15.1)
Logitech Harmony Remote Software 7 (Version: 7.6.0.8)
Logitech Harmony Remote Software 7 (Version: 7.7.0.0)
Mezzmo (Version: 2.5.0.0)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Movie Theme Pack for HP MediaSmart Video (Version: 4.1.4030)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Music Manager
Norton Internet Security (Version: 21.1.0.18)
Norton Online Backup (Version: 2.1.17869)
PDF Complete Special Edition (Version: 3.5.111)
Penguins! (Version: 2.2.0.95)
PhotoNow! (Version: 1.1.6904)
PictureMover (Version: 3.5.0.28)
Plants vs. Zombies (Version: 2.2.0.95)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Power2Go (Version: 6.1.4022)
PowerDirector (Version: 8.0.2906)
PressReader (Version: 5.10.621.0)
PrintMaster 2.0 Gold
Ralink RT2860 Wireless LAN Card
Realtek High Definition Audio Driver (Version: 6.0.1.6196)
Recovery Manager (Version: 5.5.2926)
Remote Control USB Driver (Version: 2.3.2.317)
Revo Uninstaller Pro 3.0.8 (Version: 3.0.8)
Roxio CinemaNow 2.0 (Version: 1.0.284)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.22.0)
SUABnR (Version: 1.1.0.13103_1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Verizon Wireless Software Upgrade Assistant - Samsung(ar) (Version: 2.13.1103)
Verizon Wireless Software Utility Application for Android - Samsung (Version: 2.13.1101)
Virtual Families (Version: 2.2.0.95)
Virtual Villagers - The Secret City (Version: 2.2.0.95)
VLC media player 2.0.3 (Version: 2.0.3)
Wheel of Fortune 2 (Version: 2.2.0.95)
WinDirStat 1.1.2
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Zinio Reader 4 (Version: 4.0.2811)
Zuma Deluxe (Version: 2.2.0.95)

========================= Memory info: ===================================

Percentage of memory in use: 18%
Total physical RAM: 12031.29 MB
Available physical RAM: 9748.68 MB
Total Pagefile: 24060.75 MB
Available Pagefile: 21818.07 MB
Total Virtual: 4095.88 MB
Available Virtual: 3957.13 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:686.46 GB) (Free:583.75 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:12.08 GB) (Free:1.48 GB) NTFS
8 Drive j: (aL's Bluray & 3D Movies) (Fixed) (Total:931.48 GB) (Free:193.16 GB) NTFS

========================= Users: ========================================

User accounts for \\ALSDESKTOP-HP

Administrator            aL's Desktop             Guest                    

========================= Minidump Files ==================================

No minidump file found


**** End of log ****

 

 

 

and here are the results from Security check:

 

 Results of screen317's Security Check version 0.99.78  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Norton Internet Security   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 11  
 Java version out of Date!
 Adobe Flash Player 10 Flash Player out of Date!
 Adobe Flash Player 11.9.900.170  
 Adobe Reader 10.1.8 Adobe Reader out of Date!  
 Mozilla Firefox (26.0)
 Google Chrome 31.0.1650.63  
 Google Chrome 32.0.1700.72  
````````Process Check: objlist.exe by Laurent````````  
 Symantec Norton Online Backup NOBuAgent.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

 

 

Thanks! Please let me know how everything looks!



#12 noknojon

noknojon

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Posted 13 January 2014 - 07:20 PM

Windows7 Hosts file reset => http://go.microsoft.com/?linkid=9668866 Click Run and follow any basic directions.

 

A few errors with The Apple Mobile Device service failed to start (iTunes or similar)
One of these Apple Mobile Device Support (Version: 5.2.0.6)
Apple Software Update (Version: 2.1.3.127)

µTorrent (Version: 3.3.2.30303) <= Always a bad place for small infections

 

Java 7 Update 11   Java version out of Date!
Java 7 Version45 is current (remove all oldversions from Programs and Features
Use this in Control Panel =>Java Auto Updater (Version: 2.1.9.0) 2nd tab is Update

 

Basically clear apart from those minor items






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