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Can't remove PUP.Optional.Datamngr.A


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13 replies to this topic

#1 SylviJan

SylviJan

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  • Local time:06:12 PM

Posted 11 January 2014 - 07:09 PM

Hi,

 

I am running Windows 7 Home Premium SP1.  Malwarebytes is detecting  PUP.Optional.Datamngr.A and says it has been removed but it's there every time I run Malwarebytes.  Can someone please help me remove this?

 

Thanks!

Sylvi



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#2 InadequateInfirmity

InadequateInfirmity

    I Gots Me A Certified Edumication


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  • Local time:06:12 PM

Posted 11 January 2014 - 08:39 PM

Step 1

 

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner\AdwCleaner[S0].txt as well.

Step 2

 

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Step 3.

 

 

Please download HitmanPro. to your desktop.

  • Launch the program by double clicking on HitmanPro.exe. (Windows Vista/7 users right click on the HitmanPro icon and select run as administrator).
  • Click on the next button. You must agree with the terms of EULA.
  • Check the box beside "No, I only want to perform a one-time scan to check this computer".
  • Click on the next button.
  • The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.
  • Click on the next button and choose the option activate free license
  • Click on the next button and the infections where will be deleted.
  • Click now on the Save Log option and save this log to your desktop.
  • Click on the next button and restart the computer.
  • Copy the information of HitmanPro_20130116_1239.log in your next reply

Step 4.

 

Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.



#3 SylviJan

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Posted 12 January 2014 - 10:55 AM

 
 
 
 
 
Thanks for your help.I'm sorry it took so long to post the reports. I had to go to work.
 
 
 
 
 
 
 
# AdwCleaner v3.016 - Report created 11/01/2014 at 19:55:43
# Updated 23/12/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Austin - HPLAPTOP
# Running from : C:\Users\Daily\Downloads\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\Ask
Folder Deleted : C:\ProgramData\Babylon
[#] Folder Deleted : C:\ProgramData\Browser Manager
Folder Deleted : C:\ProgramData\SpeedyPC Software
Folder Deleted : C:\ProgramData\Tarma Installer
Folder Deleted : C:\ProgramData\VisualBee
Folder Deleted : C:\Program Files (x86)\file scout
Folder Deleted : C:\Program Files (x86)\Search Results Toolbar
File Deleted : \END
File Deleted : C:\Windows\System32\Tasks\Dealply
File Deleted : C:\Windows\System32\Tasks\Desk 365 RunAsStdUser
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Classes\AppID\BrowserConnection.dll
Key Deleted : HKLM\SOFTWARE\Classes\Applications\ilividsetup.exe
Key Deleted : HKLM\SOFTWARE\Classes\I
Key Deleted : HKLM\SOFTWARE\Classes\iLividIEHelper.DNSGuard
Key Deleted : HKLM\SOFTWARE\Classes\iLividIEHelper.DNSGuard.1
Key Deleted : HKLM\SOFTWARE\Classes\ironsource.searchyaappCore
Key Deleted : HKLM\SOFTWARE\Classes\ironsource.searchyaappCore.1
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apntoolbarinstaller_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apntoolbarinstaller_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ConduitInstaller_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ConduitInstaller_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\datamngrUI_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\datamngrUI_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\DEALPL~1_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\DEALPL~1_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\desk365_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\desk365_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLivid_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLivid_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividMediaBar_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividMediaBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividSetup_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividSetup_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\LyricsFinder_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\LyricsFinder_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\LyricsFinderUpdater_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\LyricsFinderUpdater_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SetupDataMngr_Searchqu_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SetupDataMngr_Searchqu_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\UpdateTask_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\UpdateTask_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\VideoPerformerSetup_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\VideoPerformerSetup_RASMANCS
Key Deleted : HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Application\DeskSvc
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3295548
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1973277F-87B0-4EA3-9ED2-470A91D284CF}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{608D3067-77E8-463D-9084-908966806826}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D97A8234-F2A2-4AD4-91D5-FECDB2C553AF}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{54B24FA9-87E8-47FC-8589-F9D382D8B299}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5B45AC88-523C-431E-86D7-F339B2EE262E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{8B0C188C-F6F3-484D-8225-E40262DDE633}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9FF9AE6F-4553-41A7-B645-B0E88850EABF}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{BC9FD17D-30F6-4464-9E53-596A90AFF023}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CE4DB5A3-58E6-41F1-8761-47238DF4F468}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C2ADEA7-A96A-4C26-ADCB-9E939365B2AE}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9FE01411-E40D-4391-A62B-A3B0D1AC0581}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2E9A2DCB-F5DB-40D0-8E62-3B47DD476A77}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{59B23951-2232-4AFB-81D4-64A8A16D457A}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{81E522F1-9E90-47DD-A2CE-39B0C00274A0}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{8E096DFB-6AB7-45C7-BF64-B313C7096529}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{996A9940-2F2C-4486-A479-439C4A15F278}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9B7D44BA-376C-456F-B289-5034270322FD}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9BD8FF26-2C71-4D35-9FE2-AD8D25AECC36}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{BCE6E914-AEF0-4FEE-8FC8-06F9B42BF890}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{BD8D5FFA-4F92-48AD-BFBE-7896916656F5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C92E6D80-EC54-45CC-AC4B-A7CF42F11B52}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D1CB564E-F38A-4F2A-8257-60E3F8BE9F34}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{F293BBC0-DA7E-4CF1-9EEA-CE90CFE0DF86}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FEFBC559-C3C7-4287-B05B-49D489B80749}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{69332529-EEC8-4D0D-9FD3-202C4AE8E589}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{75E8DA27-44AF-40AE-927C-F2EEC99D65B1}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{2C4BA31C-0C15-11E2-90C7-9BFCBEB168B3}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3C2ADEA7-A96A-4C26-ADCB-9E939365B2AE}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3C2ADEA7-A96A-4C26-ADCB-9E939365B2AE}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{9FE01411-E40D-4391-A62B-A3B0D1AC0581}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{377E5D4D-77E5-476A-8716-7E70A9272DA0}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{4D909223-2D2B-4C86-A137-4241C82C6782}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{0F261734-8CD9-47CB-9140-51D5F97E9A1E}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{3C2ADEA7-A96A-4C26-ADCB-9E939365B2AE}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{9FF9AE6F-4553-41A7-B645-B0E88850EABF}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{C1ED9DA0-AFD0-4B90-AC6A-D3874F591014}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{CE4DB5A3-58E6-41F1-8761-47238DF4F468}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{2E9A2DCB-F5DB-40D0-8E62-3B47DD476A77}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{59B23951-2232-4AFB-81D4-64A8A16D457A}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{81E522F1-9E90-47DD-A2CE-39B0C00274A0}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{8E096DFB-6AB7-45C7-BF64-B313C7096529}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{996A9940-2F2C-4486-A479-439C4A15F278}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9B7D44BA-376C-456F-B289-5034270322FD}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9BD8FF26-2C71-4D35-9FE2-AD8D25AECC36}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{BCE6E914-AEF0-4FEE-8FC8-06F9B42BF890}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{BD8D5FFA-4F92-48AD-BFBE-7896916656F5}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C92E6D80-EC54-45CC-AC4B-A7CF42F11B52}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{D1CB564E-F38A-4F2A-8257-60E3F8BE9F34}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{F293BBC0-DA7E-4CF1-9EEA-CE90CFE0DF86}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{FEFBC559-C3C7-4287-B05B-49D489B80749}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{C1ED9DA0-AFD0-4B90-AC6A-D3874F591014}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}
Key Deleted : HKLM\Software\Babylon
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\DataMngr
Key Deleted : HKLM\Software\Desksvc
Key Deleted : HKLM\Software\hdcode
Key Deleted : HKLM\Software\iLividSRTB
Key Deleted : HKLM\Software\InfoAtoms
Key Deleted : HKLM\Software\InstallCore
Key Deleted : HKLM\Software\PIP
Key Deleted : HKLM\Software\SpeedyPC Software
Key Deleted : HKLM\Software\visualbee
Key Deleted : HKLM\Software\xvidly3
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ilividtoolbarguid
Key Deleted : [x64] HKLM\SOFTWARE\DataMngr
Key Deleted : [x64] HKLM\SOFTWARE\DivX\Install\Setup\WizardLayout\ConduitToolbar
Key Deleted : [x64] HKLM\SOFTWARE\DomaIQ
Key Deleted : [x64] HKLM\SOFTWARE\Tarma Installer
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.16428
 
 
-\\ Google Chrome v31.0.1650.63
 
[ File : C:\Users\Austin\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
[ File : C:\Users\Daily\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [11993 octets] - [11/01/2014 19:51:58]
AdwCleaner[S0].txt - [11782 octets] - [11/01/2014 19:55:43]
 
########## EOF - \AdwCleaner\AdwCleaner[S0].txt - [11843 octets] ##########
 
 
 
 
 
 
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.0 (01.07.2014:1)
OS: Windows 7 Home Premium x64
Ran by Austin on Sat 01/11/2014 at 20:08:31.56
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 01/11/2014 at 20:08:32.36
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
 
 
 
 
 
HitmanPro 3.7.8.208
www.hitmanpro.com
 
   Computer name . . . . : HPLAPTOP
   Windows . . . . . . . : 6.1.1.7601.X64/2
   User name . . . . . . : HPLAPTOP\Austin
   UAC . . . . . . . . . : Enabled
   License . . . . . . . : Free
 
   Scan date . . . . . . : 2014-01-11 20:12:00
   Scan mode . . . . . . : Normal
   Scan duration . . . . : 4m 9s
   Disk access mode  . . : Direct disk access (SRB)
   Cloud . . . . . . . . : Internet
   Reboot  . . . . . . . : No
 
   Threats . . . . . . . : 0
   Traces  . . . . . . . : 3
 
   Objects scanned . . . : 1,245,699
   Files scanned . . . . : 13,268
   Remnants scanned  . . : 252,090 files / 980,341 keys
 
Potential Unwanted Programs _________________________________________________
 
   HKU\S-1-5-21-304999559-3305520981-3779569279-1005\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}\ (SearchQU)
 
Cookies _____________________________________________________________________
 
   C:\Users\Daily\AppData\Local\Google\Chrome\User Data\Default\Cookies:doubleclick.net
   C:\Users\Daily\AppData\Local\Google\Chrome\User Data\Default\Cookies:questionmarket.com
 
 
 
 
 
 
 
 
 
 
 
 
MiniToolBox by Farbar  Version: 18-12-2013
Ran by Austin (administrator) on 12-01-2014 at 09:49:53
Running from "C:\Users\Austin\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Ralink RT5390 802.11b/g/n WiFi Adapter = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : HPLaptop
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : ARRIS
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 08-ED-B9-54-97-EA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : A0-B3-CC-C5-27-87
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : ARRIS
   Description . . . . . . . . . . . : Ralink RT5390 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 08-ED-B9-54-97-EB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::95a8:81e1:bcd:3503%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, January 12, 2014 8:28:06 AM
   Lease Expires . . . . . . . . . . : Monday, January 13, 2014 9:41:05 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 235466169
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-3E-C3-86-08-ED-B9-54-97-EB
   DNS Servers . . . . . . . . . . . : 209.18.47.61
                                       209.18.47.62
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.ARRIS:
 
   Connection-specific DNS Suffix  . : ARRIS
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.102%17(Preferred) 
   Default Gateway . . . . . . . . . : 
   DNS Servers . . . . . . . . . . . : 209.18.47.61
                                       209.18.47.62
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter Local Area Connection* 12:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:2868:134a:b7cc:660e(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::2868:134a:b7cc:660e%13(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.{BF77BB2D-7C61-45D9-B899-3CDF3BC3D1BA}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{16CAF0E4-BA3F-47A4-9289-057DBDE7F126}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  dns-cac-lb-01.rr.com
Address:  209.18.47.61
 
Name:    google.com
Addresses:  2607:f8b0:4009:807::1000
 74.125.225.6
 74.125.225.7
 74.125.225.8
 74.125.225.9
 74.125.225.14
 74.125.225.0
 74.125.225.1
 74.125.225.2
 74.125.225.3
 74.125.225.4
 74.125.225.5
 
 
Pinging google.com [173.194.46.101] with 32 bytes of data:
Reply from 173.194.46.101: bytes=32 time=46ms TTL=53
Reply from 173.194.46.101: bytes=32 time=48ms TTL=53
 
Ping statistics for 173.194.46.101:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 46ms, Maximum = 48ms, Average = 47ms
Server:  dns-cac-lb-01.rr.com
Address:  209.18.47.61
 
Name:    yahoo.com
Addresses:  98.139.183.24
 206.190.36.45
 98.138.253.109
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=121ms TTL=45
Reply from 206.190.36.45: bytes=32 time=115ms TTL=45
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 115ms, Maximum = 121ms, Average = 118ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...08 ed b9 54 97 ea ......Microsoft Virtual WiFi Miniport Adapter
 12...a0 b3 cc c5 27 87 ......Realtek PCIe FE Family Controller
 11...08 ed b9 54 97 eb ......Ralink RT5390 802.11b/g/n WiFi Adapter
  1...........................Software Loopback Interface 1
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 31...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.102     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.102    281
    192.168.1.102  255.255.255.255         On-link     192.168.1.102    281
    192.168.1.255  255.255.255.255         On-link     192.168.1.102    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.102    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.102    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 13     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 13     58 2001::/32                On-link
 13    306 2001:0:9d38:6ab8:2868:134a:b7cc:660e/128
                                    On-link
 11    281 fe80::/64                On-link
 13    306 fe80::/64                On-link
 17    286 fe80::5efe:192.168.1.102/128
                                    On-link
 13    306 fe80::2868:134a:b7cc:660e/128
                                    On-link
 11    281 fe80::95a8:81e1:bcd:3503/128
                                    On-link
  1    306 ff00::/8                 On-link
 13    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/12/2014 09:00:20 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (01/12/2014 08:28:36 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/12/2014 02:57:43 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/11/2014 07:59:46 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/11/2014 06:10:43 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 11591
 
Error: (01/11/2014 06:10:43 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 11591
 
Error: (01/11/2014 06:10:43 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (01/11/2014 06:10:42 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10546
 
Error: (01/11/2014 06:10:42 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10546
 
Error: (01/11/2014 06:10:42 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
System errors:
=============
Error: (01/12/2014 08:27:20 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:57:14 AM on ?1/?12/?2014 was unexpected.
 
Error: (01/11/2014 08:17:32 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (01/11/2014 07:56:37 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (01/10/2014 10:55:46 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1053
 
Error: (01/10/2014 10:55:46 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
 
Error: (01/10/2014 10:55:29 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1053
 
Error: (01/10/2014 10:55:29 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
 
Error: (01/10/2014 10:55:27 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1053
 
Error: (01/10/2014 10:55:27 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
 
Error: (01/10/2014 10:55:25 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1053
 
 
Microsoft Office Sessions:
=========================
Error: (01/12/2014 09:00:20 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (01/12/2014 08:28:36 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/12/2014 02:57:43 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/11/2014 07:59:46 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/11/2014 06:10:43 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 11591
 
Error: (01/11/2014 06:10:43 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 11591
 
Error: (01/11/2014 06:10:43 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (01/11/2014 06:10:42 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10546
 
Error: (01/11/2014 06:10:42 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10546
 
Error: (01/11/2014 06:10:42 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-12-21 14:29:12.494
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Defender Pro\Defender Pro 15-in-1\active virus control\Avc3_00219_039\avcuf64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-12-21 14:08:58.637
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Defender Pro\Defender Pro 15-in-1\active virus control\Avc3_00219_039\avcuf64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-12-21 13:51:09.522
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Defender Pro\Defender Pro 15-in-1\active virus control\Avc3_00219_039\avcuf64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-12-21 13:41:42.868
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Defender Pro\Defender Pro 15-in-1\active virus control\Avc3_00219_039\avcuf64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-12-21 13:35:28.043
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Defender Pro\Defender Pro 15-in-1\active virus control\Avc3_00219_039\avcuf64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-12-21 13:24:22.005
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Defender Pro\Defender Pro 15-in-1\active virus control\Avc3_00211_038\avcuf64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-12-21 13:17:45.453
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Defender Pro\Defender Pro 15-in-1\active virus control\Avc3_00211_038\avcuf64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-12-21 13:00:02.807
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Defender Pro\Defender Pro 15-in-1\active virus control\Avc3_00211_038\avcuf64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-12-21 12:26:24.017
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Defender Pro\Defender Pro 15-in-1\active virus control\Avc3_00211_038\avcuf64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-12-21 12:09:22.394
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Defender Pro\Defender Pro 15-in-1\active virus control\Avc3_00211_038\avcuf64.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
AMD APP SDK Runtime (Version: 2.4.650.9)
AMD Fuel (Version: 2011.0705.1115.18310)
AMD Media Foundation Decoders (Version: 1.0.60705.1113)
AMD VISION Engine Control Center (Version: 2011.0705.1115.18310)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Install Manager (Version: 3.0.829.0)
AVG 2014 (Version: 14.0.3658)
AVG 2014 (Version: 14.0.4259)
AVG 2014 (Version: 2014.0.4259)
Bonjour (Version: 3.0.0.10)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2011.0705.1115.18310)
Catalyst Control Center InstallProxy (Version: 2011.0705.1115.18310)
Catalyst Control Center Localization All (Version: 2011.0705.1115.18310)
CCC Help Chinese Standard (Version: 2011.0705.1114.18310)
CCC Help Chinese Traditional (Version: 2011.0705.1114.18310)
CCC Help Czech (Version: 2011.0705.1114.18310)
CCC Help Danish (Version: 2011.0705.1114.18310)
CCC Help Dutch (Version: 2011.0705.1114.18310)
CCC Help English (Version: 2011.0705.1114.18310)
CCC Help Finnish (Version: 2011.0705.1114.18310)
CCC Help French (Version: 2011.0705.1114.18310)
CCC Help German (Version: 2011.0705.1114.18310)
CCC Help Greek (Version: 2011.0705.1114.18310)
CCC Help Hungarian (Version: 2011.0705.1114.18310)
CCC Help Italian (Version: 2011.0705.1114.18310)
CCC Help Japanese (Version: 2011.0705.1114.18310)
CCC Help Korean (Version: 2011.0705.1114.18310)
CCC Help Norwegian (Version: 2011.0705.1114.18310)
CCC Help Polish (Version: 2011.0705.1114.18310)
CCC Help Portuguese (Version: 2011.0705.1114.18310)
CCC Help Russian (Version: 2011.0705.1114.18310)
CCC Help Spanish (Version: 2011.0705.1114.18310)
CCC Help Swedish (Version: 2011.0705.1114.18310)
CCC Help Thai (Version: 2011.0705.1114.18310)
CCC Help Turkish (Version: 2011.0705.1114.18310)
ccc-utility64 (Version: 2011.0705.1115.18310)
CCleaner (Version: 4.09)
Compaq Setup Manager (Version: 1.2.14901.3869)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
DivX Setup (Version: 2.6.1.8)
ESU for Microsoft Windows 7 SP1 (Version: 2.1.1)
Google Chrome (Version: 31.0.1650.63)
Google Update Helper (Version: 1.3.22.3)
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
HP Application Assistant (Version: 1.0.409.3882)
HP Auto (Version: 1.0.12935.3667)
HP Client Services (Version: 1.1.12938.3539)
HP Customer Experience Enhancements (Version: 6.0.1.8)
HP Documentation (Version: 1.1.0.0)
HP Launch Box (Version: 1.0.12)
HP MovieStore (Version: 2.1.091)
HP MovieStore (Version: 2.1.21091.0)
HP On Screen Display (Version: 1.3.5)
HP Power Manager (Version: 1.4.8)
HP Quick Launch (Version: 2.7.2)
HP QuickWeb (Version: 3.1.1.10184)
HP Recovery Manager (Version: 2.0.0)
HP Security Assistant (Version: 3.0.4)
HP Setup (Version: 9.0.15076.3891)
HP Software Framework (Version: 4.6.10.1)
iTunes (Version: 11.1.3.8)
Java 7 Update 25 (Version: 7.0.250)
Java 7 Update 7 (64-bit) (Version: 7.0.70)
Java Auto Updater (Version: 2.1.9.5)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
opensource (Version: 1.0.14960.3876)
Picasa 3 (Version: 3.9)
PlayReady PC Runtime x86 (Version: 1.3.0)
QuickTime (Version: 7.74.80.86)
Ralink RT5390 802.11b/g/n WiFi Adapter (Version: 3.2.12.0)
Realtek Ethernet Controller Driver (Version: 7.42.304.2011)
Realtek High Definition Audio Driver (Version: 6.0.1.6461)
Realtek PCIE Card Reader (Version: 6.1.7600.77)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
swMSM (Version: 12.0.0.1)
Synaptics TouchPad Driver (Version: 15.3.29.0)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Visual Studio 2012 x64 Redistributables (Version: 14.0.0.1)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Yahoo! Software Update
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 62%
Total physical RAM: 1642.91 MB
Available physical RAM: 613.17 MB
Total Pagefile: 3285.81 MB
Available Pagefile: 2069.98 MB
Total Virtual: 4095.88 MB
Available Virtual: 3968.76 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:274.54 GB) (Free:228.48 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:19.38 GB) (Free:2.63 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:3.96 GB) (Free:3.53 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\HPLAPTOP
 
Administrator            Austin                   Daily                    
Guest                    
 
 
**** End of log ****


#4 InadequateInfirmity

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Posted 12 January 2014 - 11:01 AM

Step 1:

 

Please scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer.
      Save it to your Desktop.
    • Double click on the esetsmartinstaller_enu.png to download the ESET Smart Installer. icon on your Desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under Scan Settings, check "Scan Archives" and Remove Found Threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
    •  
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

 

 

Step 2:

 

Update then do a quick scan with malwarebytes this time tick all items for removal post the new log.



#5 SylviJan

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Posted 12 January 2014 - 08:17 PM

C:\AdwCleaner\Quarantine\C\ProgramData\Ask\APN-Stub\PCD\APNIC.dll.vir a variant of Win32/Bundled.Toolbar.Ask application cleaned by deleting - quarantined
C:\Users\Daily\Downloads\KeyFinderInstaller.exe Win32/OpenCandy application cleaned by deleting - quarantined
 
 
 
 
 
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2014.01.06.07
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16476
Austin :: HPLAPTOP [administrator]
 
1/12/2014 6:52:28 PM
mbam-log-2014-01-12 (18-52-28).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 259887
Time elapsed: 9 minute(s), 58 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)


#6 InadequateInfirmity

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Posted 13 January 2014 - 03:42 PM

Anymore issues?



#7 SylviJan

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Posted 13 January 2014 - 09:52 PM

Nope... Looks great! 

 

I do have a question though.  Any suggestions on free security software I can install to help keep this from happening again?  I bought this computer used for my college bound son and he's not that tech savvy.  

 

Thank you so much!!

 

Sylvi



#8 InadequateInfirmity

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Posted 13 January 2014 - 11:30 PM

I would definitely remove avg and replace it with Avast or Avira You can get these safely from

http://www.filehippo.com/

 

When you remove AVG you need the 64bit un installer.

http://www.avg.com/us-en/utilities

 

 

Now that we are done we need to clean up the disinfection tools we used along the way.
Download DelFix by "Xplode" to your Desktop.
Right Click the tool and Run as Admin ( Xp Users Double Click)

Put a check mark next the items below:

 

 

  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset System Settings
  • Activate UAC

Now click on "Run" button.
Allow the program to complete its work.
All the tools we used will be removed.
Tool will create and open a log report (DelFix.txt)
Note: The report can be located at the following location C:\DelFix.txt



#9 SylviJan

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Posted 14 January 2014 - 02:02 AM

Thanks for the advice and help. I really appreciate it!!

Sylvi



#10 InadequateInfirmity

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Posted 14 January 2014 - 09:06 AM

:guitar:



#11 boopme

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Posted 14 January 2014 - 10:30 PM

Hello Sylvi, just want to add that these older versions can be exploited by malware.

Remove these thru Control Panel
Java 7 Update 25 (Version: 7.0.250)

Java 7 Update 7 (64-bit) (Version: 7.0.70)

Reboot.

 

 

If you want to install Java here's the latest version.

Version 7 Update 51


Read
Oracle to issue huge security patch addressing 36 Java vulnerabilities


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 InadequateInfirmity

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Posted 14 January 2014 - 11:21 PM

Thanks Boopme everyone will miss things from time to time.  :)



#13 boopme

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Posted 15 January 2014 - 10:12 AM

Not a problem II.. I was just moderating.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 SylviJan

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Posted 16 January 2014 - 02:13 AM

Thanks so much boopme for lookin' out for me!  :police:

 

No worries II!  You've been GREAT!   :thumbsup:

 

I think you BOTH rock!  :guitar:

 

Sylvi






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