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Microsoft Security Essentials cuts off


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#1 ricw91756

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Posted 11 January 2014 - 04:41 PM

Dell D620 Latitude...Windows XP Pro 32 bit....

I have been using Microsoft Security Essentials for several years on both my desktop w/Vista Home Premium and on this laptop w/XP. I haven't had any problems with MSE on either of my units until about 2 weeks ago. I must add that my motherboard failed and I replaced it about 2 weeks ago.

 

My problem is every 2 days (appx 48 hrs) without fail, I can power up my system and I am prompted that Security Essentials is TURNED OFF. To turn it back on, I have to delete it from my system and re-install it. After I re-install and update, the program runs fine for about 48 hrs and I have to do this all over again...

 

Anything else you need to know just ask...Thanks

 



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#2 hamluis

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Posted 11 January 2014 - 06:26 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Roodo

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Posted 12 January 2014 - 10:47 AM

You might want to check the event log to see if there's anything. What firewall are you using?


Edited by Roodo, 12 January 2014 - 10:48 AM.


#4 samanthapark01

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Posted 12 January 2014 - 10:52 AM

how are you reinstalling it? what is your source?



#5 ricw91756

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Posted 12 January 2014 - 02:56 PM

Roodo, I am using the Windows firewall...The firewall is not affected...only the anti virus

 

Samanthapark01...After removing I restart, then I go to Microsoft website and install following their instructions...

 

Hamluis...

 

MiniToolBox by Farbar  Version: 18-12-2013
Ran by Rick (administrator) on 12-01-2014 at 13:54:23
Running from "C:\Documents and Settings\Rick\Local Settings\Temporary Internet Files\Content.IE5\EPI20BC9"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/12/2014 01:37:44 PM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientsetup.exe4.4.304.00x80004002morrobootstraper__cinstallflow__internalrun - getenablefirewallactionmorrobootstraper__cflow__processflowactionresult0security essentialsNILNILNIL

 

Error: (01/12/2014 01:37:35 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 0x80070003, P2 moac, P3 cachereset, P4 4.4.304.0, P5 unspecified, P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

 

Error: (01/11/2014 02:27:21 PM) (Source: Application Hang) (User: )
Description: Fault bucket 734562961.

 

Error: (01/11/2014 02:27:07 PM) (Source: Application Hang) (User: )
Description: Hanging application rundll32.exe, version 5.1.2600.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

 

Error: (01/11/2014 01:35:24 PM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientsetup.exe4.4.304.00x80004002morrobootstraper__cinstallflow__internalrun - getenablefirewallactionmorrobootstraper__cflow__processflowactionresult0security essentialsNILNILNIL

 

Error: (01/11/2014 01:35:16 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 0x80070003, P2 moac, P3 cachereset, P4 4.4.304.0, P5 unspecified, P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

 

Error: (01/10/2014 07:47:36 PM) (Source: Office Software Protection Platform Service) (User: )
Description: Acquisition of End User License failed. hr=0xC004C008
Sku Id=f63b84d0-ed9d-4b05-99e4-19d33fd7afbd

 

Error: (01/10/2014 07:47:36 PM) (Source: Office Software Protection Platform Service) (User: )
Description: License acquisition failure details.
hr=0xC004C008

 

Error: (01/09/2014 08:48:12 PM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientsetup.exe4.4.304.00x80004002morrobootstraper__cinstallflow__internalrun - getenablefirewallactionmorrobootstraper__cflow__processflowactionresult0security essentialsNILNILNIL

 

Error: (01/09/2014 08:48:04 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 0x80070003, P2 moac, P3 cachereset, P4 4.4.304.0, P5 unspecified, P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

 

System errors:
=============
Error: (01/06/2014 10:14:26 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

 New Signature Version:

 Previous Signature Version: 0.0.0.0

 Update Source: %NT AUTHORITY59

 Update Stage: 4.4.0304.00

 Source Path: 4.4.0304.01

 Signature Type: %NT AUTHORITY602

 Update Type: %NT AUTHORITY604

 User: NT AUTHORITY\SYSTEM

 Current Engine Version: %NT AUTHORITY605

 Previous Engine Version: %NT AUTHORITY606

 Error code: %NT AUTHORITY607

 Error description: %NT AUTHORITY608

 

Error: (01/06/2014 10:14:26 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

 New Signature Version:

 Previous Signature Version: 0.0.0.0

 Update Source: %NT AUTHORITY59

 Update Stage: 4.4.0304.00

 Source Path: 4.4.0304.01

 Signature Type: %NT AUTHORITY602

 Update Type: %NT AUTHORITY604

 User: NT AUTHORITY\SYSTEM

 Current Engine Version: %NT AUTHORITY605

 Previous Engine Version: %NT AUTHORITY606

 Error code: %NT AUTHORITY607

 Error description: %NT AUTHORITY608

 

Error: (01/02/2014 11:08:50 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {58FC39EB-9DBD-4EA7-B7B4-9404CC6ACFAB} did not register with DCOM within the required timeout.

 

Microsoft Office Sessions:
=========================
Error: (01/12/2014 01:37:44 PM) (Source: Microsoft Security Client)(User: )
Description: mssecurityclientsetup.exe4.4.304.00x80004002morrobootstraper__cinstallflow__internalrun - getenablefirewallactionmorrobootstraper__cflow__processflowactionresult0security essentialsNILNILNIL

 

Error: (01/12/2014 01:37:35 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry0x80070003moaccachereset4.4.304.0unspecifiedunspecifiedunspecifiedNILNILNIL

 

Error: (01/11/2014 02:27:21 PM) (Source: Application Hang)(User: )
Description: 734562961

 

Error: (01/11/2014 02:27:07 PM) (Source: Application Hang)(User: )
Description: rundll32.exe5.1.2600.5512hungapp0.0.0.000000000

 

Error: (01/11/2014 01:35:24 PM) (Source: Microsoft Security Client)(User: )
Description: mssecurityclientsetup.exe4.4.304.00x80004002morrobootstraper__cinstallflow__internalrun - getenablefirewallactionmorrobootstraper__cflow__processflowactionresult0security essentialsNILNILNIL

 

Error: (01/11/2014 01:35:16 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry0x80070003moaccachereset4.4.304.0unspecifiedunspecifiedunspecifiedNILNILNIL

 

Error: (01/10/2014 07:47:36 PM) (Source: Office Software Protection Platform Service)(User: )
Description: hr=0xC004C008f63b84d0-ed9d-4b05-99e4-19d33fd7afbd

 

Error: (01/10/2014 07:47:36 PM) (Source: Office Software Protection Platform Service)(User: )
Description: hr=0xC004C00800010001(0x00000000, 19:47:36:000 - http://go.microsoft.com/fwlink/?LinkID=120752)
00020001(0x00000000, 19:47:36:000)
00030001(0x00000000, 19:47:36:000 - http://go.microsoft.com)
00030002(0x00000000, 19:47:36:000 - 1)
00020005(0x00000000, 19:47:36:000 - 0)
0002000C(0x00000000, 19:47:36:078 - 302)
0002000E(0x00000000, 19:47:36:078 - https://activation.sls.microsoft.com/sllicensing/SLLicense.asmx?configextension=o14)
00020001(0x00000000, 19:47:36:078)
00030001(0x00000000, 19:47:36:078 - https://activation.sls.microsoft.com)
00030002(0x00000000, 19:47:36:078 - 1)
00020005(0x00000000, 19:47:36:078 - 0)
0002000C(0x00000000, 19:47:36:421 - 500)
00010002(0x8004FC01, 19:47:36:421 - <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>SoapException</faultstring><detail><HRESULT>0xC004C008</HRESULT><Messages><Message>113 (Activation) - [PA Maximum unlock exceeded.  ---&gt; Maximum unlock exceeded]</Message></Messages></detail></soap:Fault></soap:Body></soap:Envelope>)
00010003(0x8004FC01, 19:47:36:421)

 

Error: (01/09/2014 08:48:12 PM) (Source: Microsoft Security Client)(User: )
Description: mssecurityclientsetup.exe4.4.304.00x80004002morrobootstraper__cinstallflow__internalrun - getenablefirewallactionmorrobootstraper__cflow__processflowactionresult0security essentialsNILNILNIL

 

Error: (01/09/2014 08:48:04 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry0x80070003moaccachereset4.4.304.0unspecifiedunspecifiedunspecifiedNILNILNIL

 

=========================== Installed Programs ============================

Adobe Acrobat 4.0 (Version: 4.0)
Adobe ActiveShare 1.2
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe PhotoDeluxe Home Edition 4.0 (Version: 4.0)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Adobe Shockwave Player 12.0 (Version: 12.0.7.148)
ALPS Touch Pad Driver
Bing Bar (Version: 7.1.391.0)
Broadcom Gigabit Integrated Controller (Version: 8.22.11)
Broadcom TPM Driver Installer (Version: 8.04.04)
Conexant HDA D110 MDC V.92 Modem
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell System Detect (Version: 5.4.0.4)
DMUninstaller
DW WLAN Card Utility (Version: 5.60.18.47)
Intel® Graphics Media Accelerator Driver
Junk Mail filter update (Version: 14.0.8117.416)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Download Manager (Version: 1.2.1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Home and Business 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook Connector (Version: 14.0.6123.5001)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Search Enhancement Pack (Version: 1.2.123.0)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Software Update for Web Folders  (English) 14 (Version: 14.0.7015.1000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Web Platform Installer 4.5 (Version: 4.0.1863)
mPlayer version 1.0 (Version: 1.0)
MSN (Version: 10.20.0611.0)
MSVCRT (Version: 14.0.1468.721)
Segoe UI (Version: 14.0.4327.805)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
SigmaTel Audio (Version: 5.10.5210.0)
Skype Click to Call (Version: 6.13.13771)
Skype™ 6.5 (Version: 6.5.158)
swMSM (Version: 12.0.0.1)
Universal Document Converter (Demo) (Version: 5.6)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB2904266) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB961503) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Video Download Converter version 1.0.0.0 (Version: 1.0.0.0)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Family Safety (Version: 14.0.8118.427)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Toolbar (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)
Windows Media Format 11 runtime
Windows Media Player 11
Windows PowerShell™ 1.0 (Version: 2)
Windows Search 4.0 (Version: 04.00.6001.503)

 

========================= Memory info: ===================================

Percentage of memory in use: 62%
Total physical RAM: 1014.05 MB
Available physical RAM: 378.52 MB
Total Pagefile: 2963.34 MB
Available Pagefile: 2293.37 MB
Total Virtual: 2047.88 MB
Available Virtual: 1973.83 MB

 

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:232.88 GB) (Free:213.57 GB) NTFS

 

========================= Users: ========================================

User accounts for \\RICHARD

Administrator            Ashley                   ASPNET                  
Guest                    HelpAssistant            NCWA                    
Rick                     SUPPORT_388945a0        

 

**** End of log ****


Edited by hamluis, 13 January 2014 - 07:19 PM.


#6 hamluis

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Posted 13 January 2014 - 07:30 PM

Take a look at the user comments at http://social.technet.microsoft.com/Forums/forefront/en-US/7fcf5afe-5f98-4321-b2d3-c5fe2c3212f8/event-id-5000-source-mpsamplesubmission?forum=Forefrontclientsetup .  You might want to double-check your settings for MSE.

 

Louis






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