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Odd behavior from web cam and app install failures


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#1 sho3l

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Posted 11 January 2014 - 10:23 AM

A friend asked me to help get her laptop connected to her employer's network.
This requires confirming that the .NET framework was installed, then installing an app built on the framework that is used to access their enterprise solution on the company server. The problems experienced were:
 
1) intermittently funtioning Windows Installer Service
2) frequent random pop up of the web cam app, camera and light turn on without any input
3) hard drive appears to be spinning when it should not be
 
 
 
Windows 7 Home Edition
64 bit
 
 
 
I have run complete scans using MalwareBytes, SuperAntispyware, SpywareBot S&D, and the installed AV = Norton 360.
 
There were a number of toolbars, suspicious cookies, etc found and cleaned, as well as one Trojan that SuperAntispyware eradicated. However, I suspect there is still something lingering, because the camera behaviour still exists, and the .NET based app is not functioning
 
Thank you,
 
Jay
 


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#2 noknojon

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Posted 16 January 2014 - 07:17 PM

Hi Jay -

Sorry that we have been a bit late with a few replies, but things have been very busy -

 

First - Uninstall any program that you have used to install the camera, ONLY if this is not the standard camera program.

 

Second - Run a Disk Check on your C: drive in Windows7 Computers:
•Click Start and open My Computer
•Right-click on C: (or your main hard drive letter) and select Properties
•Click on the Tools tab
•Under Error-checking click the Check Now... button
•Mark the 2 boxes next to Automatically fix file system errors and Scan for and attempt recovery of bad sectors
•Click on the Start button
•When the message box pops up, click the Schedule disk check button and Restart your computer
•Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so

This will take (on average) 1 to 2 hours depending on your system, so please let it finish.

DO NOT force a reboot once started as you will lose data and may damage the computer
NOTE - If this is a Laptop please plug it into a reliable power source, as batteries may fail.
The computer will reboot to normal mode once it has completed all 5 stages -

 

 

Now - Run System File Check from an Elevated Command Prompt
1 Open Elevated Command Prompt as per directions
2 Type sfc /scannow and press Enter (note the space between c and / it must be there)
3 This should not take longer than 20 minutes to finish
4 NOTE : Do not touch the keyboard while this is running.

 

DO NOT force a reboot once started as you will lose data and may damage the computer
NOTE - If this is a Laptop please plug it into a reliable power source, as batteries may fail.
The computer will reboot to normal mode once it has completed all 5 stages -

 

 

Only after this try and Reinstall the camera program, or try to use the installed program.

 

 

Thank You -



#3 sho3l

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Posted 18 January 2014 - 11:35 AM

Thank you - performing the above step now.



#4 sho3l

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Posted 18 January 2014 - 02:29 PM

Performed all above steps as directed, the .Net based app still crashes before it completely boots "Shell has stopped working".

 

Any further ideas?

 

Thanks,

 

Jay



#5 noknojon

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Posted 18 January 2014 - 04:05 PM

Hi -

Sorry, but I did forget to ask if this is a Microsoft (pre-installed) related camera, or if there is a Brand name related with it.

If it is outside branded, please list the make and model.

 

Please post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<-- Full Directions here

 

Still asking others if they think it is Hardware, or Software problem -

 

Thanks -



#6 sho3l

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Posted 18 January 2014 - 04:44 PM

Aussie Addict -

 

You can close out this thread.

 

I believe that the virus that the machine had initially affected the install of the .Net framework and very possibly other system files. At that time, Norton locked down the app that was using .Net, preventing it from working no matter what was tried.

 

Your steps fixed the system files. Once I allowed the app in the firewall, everything worked properly.

 

Thanks for your time, have a great weekend!

 

Jay



#7 noknojon

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Posted 18 January 2014 - 05:46 PM

You are always welcome to any help we can offer.

 

And thanks for adding your solution that others may find helpful - :thumbup2:






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