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How do you remove the Isharp Registry cleaner?


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10 replies to this topic

#1 Dimelo

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Posted 11 January 2014 - 08:33 AM

This started popping up since I had an automatic update.  I tried removing it from all areas and it still pops up at start up.  Please help.  I have read some of gringo's post on the subject and am not sure if those instructions are specific to any OS or one in particular.  Please help!



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#2 HelpBot

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Posted 16 January 2014 - 08:35 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

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step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/520434 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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#3 gringo_pr

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Posted 17 January 2014 - 03:35 PM



Hello Dimelo

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.





I need to get some reports to get a base to start from so I need you to run these programs first.



-Download DDS-
  • Please download DDS from one of the links below and save it to your desktop:

    dds_scr.gif
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 Dimelo

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Posted 18 January 2014 - 07:31 AM

Hello Gringo,

 

Thanks for the help.  I ran DDS, here are the logs:

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.16537
Run by KNY at 6:57:01 on 2014-01-18
Microsoft Windows 8  6.2.9200.0.1252.1.1033.18.3554.1175 [GMT -5:00]
.
AV: Ad-Aware Antivirus *Disabled/Outdated* {D87B6541-12A1-DAEA-0033-9B8057AAB996}
AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Ad-Aware Antivirus *Disabled/Outdated* {631A84A5-349B-D564-3A83-A0F22C2DF32B}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
FW: Ad-Aware Firewall *Disabled* {E040E464-58CE-DBB2-2B6C-32B5A979FEED}
.
============== Running Processes ===============
.
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\dwm.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\atieclxx.exe
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
C:\Windows\system32\svchost.exe -k apphost
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\dashost.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5152.0\AdAwareService.exe
C:\ProgramData\MediaDev\1387061361\mediadev.exe
C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Users\KNY\AppData\Roaming\UpdateServ\UpdaterService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\Google\Update\1.3.22.3\GoogleCrashHandler.exe
C:\Program Files (x86)\Google\Update\1.3.22.3\GoogleCrashHandler64.exe
C:\Program Files (x86)\Hewlett-Packard\HP Connected Remote\HPConnectedRemoteService.exe
C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskhostex.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.2.9200.16683_none_62280e15510f8e79\TiWorker.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\wuauclt.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe
C:\Windows\system32\taskhostex.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Users\KNY\AppData\Roaming\UpdateServ\IRegCleaner.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5152.0\AdAwareTray.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\Citrix\ICA Client\concentr.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe
C:\ProgramData\Search Protection\SearchProtection.exe
C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\msiexec.exe
C:\Program Files (x86)\Hewlett-Packard\HP Connected Remote\HPConnectedRemoteUser.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\System32\wsqmcons.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe
C:\Windows\SoftwareDistribution\Download\Install\Windows-KB890830-x64-V5.8-delta.exe
c:\fbf36d3a05bd8b9ee723b315\mrtstub.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe
C:\Windows\system32\MRT.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://securedsearch2.lavasoft.com/index.php?pr=vmn&id=adawaretb&v=3_8&idate=2013-12-21&ent=hp&u=2EAF95D8B32535260D1B8152B5B4CC76
mWinlogon: Userinit = userinit.exe
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coieplg.dll
BHO: Ad-Aware Security Add-on: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - C:\Program Files (x86)\Lavasoft\AdAware SecureSearch Toolbar\adawareDx.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\IPS\ipsbho.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\office15\URLREDIR.DLL
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coieplg.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coieplg.dll
TB: Ad-Aware Security Add-on: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - C:\Program Files (x86)\Lavasoft\AdAware SecureSearch Toolbar\adawareDx.dll
uRun: [NextLive] C:\Windows\SysWOW64\rundll32.exe "C:\Users\KNY\AppData\Roaming\newnext.me\nengine.dll",EntryPoint -m l
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [CLVirtualDrive] "C:\Program Files (x86)\CyberLink\Power2Go8\VirtualDrive.exe" /R
mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
mRun: [ConnectionCenter] "C:\Program Files (x86)\Citrix\ICA Client\concentr.exe" /startup
mRun: [Ad-Aware Browsing Protection] "C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe"
mRun: [Search Protection] C:\ProgramData\Search Protection\SearchProtection.exe
mRun: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
StartupFolder: C:\Users\KNY\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\STARTU~1\target.lnk - C:\Users\KNY\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
IE: E&xport to Microsoft Excel - C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIELinkedNotes.dll
TCP: NameServer = 192.168.2.1
TCP: Interfaces\{2C7172E2-826E-4845-BD60-B77A4C038FAA} : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{779C5783-9B01-4193-A8CE-2F9F887264F8} : DHCPNameServer = 40.20.1.201 40.20.1.203 40.20.1.202
Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\office15\MSOSB.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\31.0.1650.63\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: click-n-mark-4: {11111111-1111-1111-1111-110411511180} - 
x64-BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
x64-BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine64\21.1.0.18\CoIEPlg.dll
x64-BHO: Ad-Aware Security Add-on: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - C:\Program Files (x86)\Lavasoft\AdAware SecureSearch Toolbar\adawareDx64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\URLREDIR.DLL
x64-BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
x64-BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll
x64-TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine64\21.1.0.18\CoIEPlg.dll
x64-TB: Ad-Aware Security Add-on: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - C:\Program Files (x86)\Lavasoft\AdAware SecureSearch Toolbar\adawareDx64.dll
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [AdAwareTray] "C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5152.0\AdAwareTray.exe"
x64-RunOnce: [NCPluginUpdater] "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update
x64-IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIE.dll
x64-IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
x64-Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\Windows\System32\Drivers\amd_sata.sys [2012-9-2 79528]
R0 amd_xata;amd_xata;C:\Windows\System32\Drivers\amd_xata.sys [2012-9-2 26280]
R0 SymDS;Symantec Data Store;C:\Windows\System32\Drivers\N360x64\1501000.012\SymDS64.sys [2013-12-21 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\Drivers\N360x64\1501000.012\SymEFA64.sys [2013-12-21 1147480]
R1 BHDrvx64;BHDrvx64;C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\BASHDefs\20140110.001\BHDrvx64.sys [2014-1-14 1526488]
R1 ccSet_N360;N360 Settings Manager;C:\Windows\System32\Drivers\N360x64\1501000.012\ccSetx64.sys [2013-12-21 162392]
R1 CLVirtualDrive;CLVirtualDrive;C:\Windows\System32\Drivers\CLVirtualDrive.sys [2013-3-19 92536]
R1 ctxusbm;Citrix USB Monitor Driver;C:\Windows\System32\Drivers\ctxusbm.sys [2012-3-19 89536]
R1 IDSVia64;IDSVia64;C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\IPSDefs\20140115.001\IDSviA64.sys [2014-1-17 521944]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\Drivers\N360x64\1501000.012\Ironx64.sys [2013-12-21 264280]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\Drivers\N360x64\1501000.012\symnets.sys [2013-12-21 590936]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-9-18 239616]
R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2012-9-18 361984]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2012-9-27 86528]
R2 HPConnectedRemote;HP Connected Remote Service;C:\Program Files (x86)\Hewlett-Packard\HP Connected Remote\HPConnectedRemoteService.exe [2012-10-12 35744]
R2 hpsrv;HP Service;C:\Windows\System32\hpservice.exe [2012-9-24 31040]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2012-9-7 35232]
R2 IconMan_R;IconMan_R;C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [2013-3-19 2451456]
R2 LavasoftAdAwareService11;Ad-Aware Service 11;C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5152.0\AdAwareService.exe [2013-12-11 513736]
R2 MediaDevSrv;MediaDevSrv;C:\ProgramData\MediaDev\1387061361\mediadev.exe [2013-12-14 368448]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe [2013-12-21 264360]
R2 OfficeSvc;Microsoft Office Service;C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe [2013-10-16 1907896]
R2 WinDevSrv;WinDevSrv;C:\Users\KNY\AppData\Roaming\UpdateServ\UpdaterService.exe [2013-12-13 368424]
R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\Drivers\AtihdW86.sys [2012-8-21 91648]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-12-21 137648]
R3 RSP2STOR;Realtek PCIE CardReader Driver - P2;C:\Windows\System32\Drivers\RtsP2Stor.sys [2013-3-19 269968]
R3 RTL8168;Realtek 8168 NT Driver;C:\Windows\System32\Drivers\Rt630x64.sys [2013-3-19 690832]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\Drivers\usbfilter.sys [2013-3-19 57000]
R3 WirelessButtonDriver;HP Wireless Button Driver Service;C:\Windows\System32\Drivers\WirelessButtonDriver64.sys [2012-8-31 20800]
S0 SymELAM;Symantec ELAM Driver;C:\Windows\System32\Drivers\N360x64\1501000.012\SymELAM.sys [2013-12-21 23568]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 iaStorA;iaStorA;C:\Windows\System32\Drivers\iaStorA.sys [2012-9-28 650808]
S3 SmbDrv;SmbDrv;C:\Windows\System32\Drivers\Smb_driver_AMDASF.sys [2012-8-24 41272]
S3 SmbDrvI;SmbDrvI;C:\Windows\System32\Drivers\Smb_driver_Intel.sys [2012-8-24 43832]
.
=============== Created Last 30 ================
.
2014-01-18 11:53:54 -------- d-----w- C:\fbf36d3a05bd8b9ee723b315
2014-01-16 12:45:14 688640 ----a-w- C:\Windows\System32\WSShared.dll
2014-01-16 12:45:14 562688 ----a-w- C:\Windows\SysWow64\WSShared.dll
2014-01-16 12:45:14 163840 ----a-w- C:\Windows\System32\Windows.ApplicationModel.Store.TestingFramework.dll
2014-01-16 12:45:14 124928 ----a-w- C:\Windows\SysWow64\Windows.ApplicationModel.Store.TestingFramework.dll
2014-01-11 11:41:36 495856 ----a-w- C:\Windows\System32\drivers\SynTP.sys
2014-01-11 11:41:36 264432 ----a-w- C:\Windows\System32\SynTPAPI.dll
2014-01-11 11:41:36 192240 ----a-w- C:\Windows\System32\SynTPCo18.dll
2014-01-11 11:41:36 151280 ----a-w- C:\Windows\SysWow64\SynTPCom.dll
2014-01-11 11:41:30 544496 ----a-w- C:\Windows\SysWow64\SynCom.dll
2014-01-11 11:41:30 1060080 ----a-w- C:\Windows\System32\SynCOM.dll
2013-12-21 16:00:27 -------- d-----w- C:\Users\KNY\AppData\Local\CrashDumps
2013-12-21 16:00:24 -------- d-----w- C:\Users\KNY\AppData\Roaming\LavasoftStatistics
2013-12-21 15:34:23 -------- d-----w- C:\Program Files\Lavasoft
2013-12-21 15:34:14 -------- d-----w- C:\ProgramData\Search Protection
2013-12-21 15:34:12 -------- d-----w- C:\Users\KNY\AppData\Local\adawarebp
2013-12-21 15:34:12 -------- d-----w- C:\ProgramData\blekko toolbars
2013-12-21 15:34:09 -------- d-----w- C:\ProgramData\Ad-Aware Browsing Protection
2013-12-21 15:33:57 -------- d-----w- C:\Program Files (x86)\Toolbar Cleaner
2013-12-21 15:33:52 -------- d-----w- C:\Users\KNY\AppData\Roaming\SecureSearch
2013-12-21 15:33:39 -------- d-----w- C:\Program Files (x86)\Lavasoft
2013-12-21 15:33:00 -------- d-----w- C:\Program Files\Common Files\Lavasoft
2013-12-21 14:42:18 -------- d-----w- C:\Users\KNY\AppData\Local\NPE
2013-12-21 14:28:29 177752 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2013-12-21 14:28:29 -------- d-----w- C:\Program Files\Common Files\Symantec Shared
2013-12-21 14:27:37 590936 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\symnets.sys
2013-12-21 14:27:37 23568 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\SymELAM.sys
2013-12-21 14:27:36 858200 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\srtsp64.sys
2013-12-21 14:27:36 493656 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\SymDS64.sys
2013-12-21 14:27:36 36952 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\srtspx64.sys
2013-12-21 14:27:36 264280 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\Ironx64.sys
2013-12-21 14:27:36 1147480 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\SymEFA64.sys
2013-12-21 14:27:34 162392 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\ccSetx64.sys
2013-12-21 14:25:42 -------- d-----w- C:\Windows\System32\drivers\N360x64\1501000.012
2013-12-21 14:25:42 -------- d-----w- C:\Windows\System32\drivers\N360x64
2013-12-21 14:25:38 -------- d-----w- C:\Program Files (x86)\Norton 360
2013-12-21 14:18:46 10315576 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{4537C83A-58A7-4E1F-A5B7-0CF768FE3F4A}\mpengine.dll
2013-12-21 14:18:35 267936 ------w- C:\Windows\System32\MpSigStub.exe
2013-12-21 14:15:46 -------- d-----w- C:\ProgramData\PCSettings
.
==================== Find3M  ====================
.
2014-01-11 12:29:42 29480 ----a-w- C:\Windows\SysWow64\msxml3a.dll
2014-01-11 12:29:41 499712 ----a-w- C:\Windows\SysWow64\msvcp71.dll
2014-01-11 12:29:41 348160 ----a-w- C:\Windows\SysWow64\msvcr71.dll
2014-01-09 08:02:07 78296 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-01-09 08:02:07 694240 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-11-24 01:54:46 829264 ----a-w- C:\Windows\System32\msvcr100.dll
2013-11-24 01:54:46 608080 ----a-w- C:\Windows\System32\msvcp100.dll
2013-11-24 00:24:56 773968 ----a-w- C:\Windows\SysWow64\msvcr100.dll
2013-11-24 00:24:56 421200 ----a-w- C:\Windows\SysWow64\msvcp100.dll
2013-11-23 06:43:58 420864 ----a-w- C:\Windows\System32\WMPhoto.dll
2013-11-23 05:05:01 368640 ----a-w- C:\Windows\SysWow64\WMPhoto.dll
2013-11-06 23:18:57 4036608 ----a-w- C:\Windows\System32\win32k.sys
2013-11-01 05:38:21 312320 ----a-w- C:\Windows\System32\msieftp.dll
2013-11-01 03:49:24 273408 ----a-w- C:\Windows\SysWow64\msieftp.dll
2013-10-25 06:19:22 2241536 ----a-w- C:\Windows\System32\wininet.dll
2013-10-25 06:19:12 915968 ----a-w- C:\Windows\System32\uxtheme.dll
2013-10-25 06:17:57 3959808 ----a-w- C:\Windows\System32\jscript9.dll
2013-10-25 04:45:11 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-10-25 04:43:42 2877952 ----a-w- C:\Windows\SysWow64\jscript9.dll
.
============= FINISH:  6:59:14.30 ===============
 
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 8
Boot Device: \Device\HarddiskVolume2
Install Date: 10/16/2013 11:53:35 PM
System Uptime: 1/17/2014 8:53:01 AM (22 hours ago)
.
Motherboard: Hewlett-Packard |  | 184B
Processor: AMD A8-4500M APU with Radeon™ HD Graphics    | Socket FT1 | 1900/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 571 GiB total, 519.062 GiB free.
D: is FIXED (NTFS) - 25 GiB total, 2.962 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP15: 12/31/2013 1:41:35 AM - Scheduled Checkpoint
RP16: 1/9/2014 4:52:04 PM - Scheduled Checkpoint
RP17: 1/11/2014 6:15:38 AM - HPSF Applying updates
RP18: 1/15/2014 9:14:04 PM - Windows Update
.
==== Installed Programs ======================
.
4 Elements II
Ad-Aware Antivirus
Ad-Aware Security Add-on
AdAwareInstaller
AdAwareUpdater
Adobe Shockwave Player 11.6
AMD Accelerated Video Transcoding
AMD APP SDK Runtime
AMD Catalyst Install Manager
AMD Fuel
AMD VISION Engine Control Center
AntimalwareEngine
Bejeweled 3
Bonjour
Build-a-lot 4 - Power Source
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Citrix online plug-in - web
Citrix online plug-in (DV)
Citrix online plug-in (HDX)
Citrix online plug-in (USB)
Citrix online plug-in (Web)
Cradle Of Egypt Collector's Edition
Cradle of Rome 2
CyberLink LabelPrint
CyberLink Media Suite 10
CyberLink PhotoDirector
CyberLink Power2Go 8
CyberLink PowerDirector 10
CyberLink PowerDVD
CyberLink YouCam
D3DX10
Energy Star
Farm Frenzy
FATE: The Cursed King
Final Drive Fury
Gardenscapes: Mansion Makeover
Google Chrome
Google Update Helper
Governor of Poker 2 Premium Edition
Hewlett-Packard ACLM.NET v1.2.1.1
House of 1000 Doors: Family Secrets
Hoyle Card Games
HP 3D DriveGuard
HP Connected Music (Meridian - installer)
HP Connected Remote
HP CoolSense
HP Customer Experience Enhancements
HP Documentation
HP Games
HP MyRoom
HP Postscript Converter
HP Quick Launch
HP Recovery Manager
HP Registration Service
HP Support Assistant
HP Utility Center
HP Wireless Button Driver
IDT Audio
Jewel Match 3
John Deere Drive Green
Luxor Evolved
Mahjongg Dimensions Deluxe: Tiles in Time
Microsoft Application Error Reporting
Microsoft Office 365 Home Premium - en-us
Microsoft SkyDrive
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319
Mortimer Beckett and the Crimson Thief Premium Edition
Movie Maker
MSVCRT
MSVCRT110
MSVCRT110_amd64
Mystery P.I. - Curious Case of Counterfeit Cove
Norton 360
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Licensing Component
Office 15 Click-to-Run Localization Component
Peggle Nights
Penguins!
Photo Common
Photo Gallery
Polar Bowler
Polar Golfer
Qualcomm Atheros Driver Installation Program
Realtek Ethernet Controller Driver
Realtek PCIE Card Reader
Remote Desktop Connection
Roads of Rome 3
ROBLOX Player for KNY
Royal Envoy 2 Collector's Edition
swMSM
Synaptics Pointing Device Driver
Tales of Lagoona
Update Installer for WildTangent Games App
WildTangent Games
WildTangent Games App
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Youda Jewel Shop
Zuma's Revenge
.
==== Event Viewer Messages From Past Week ========
.
1/14/2014 8:40:57 AM, Error: cdrom [11]  - The driver detected a controller error on \Device\CdRom0.
1/14/2014 8:19:58 AM, Error: NetBT [4307]  - Initialization failed because the transport refused to open initial addresses.
1/13/2014 10:43:22 PM, Error: Service Control Manager [7031]  - The HP Connected Remote Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
.
==== End Of File ===========================
 


#5 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Gender:Male
  • Location:Puerto rico
  • Local time:01:42 AM

Posted 18 January 2014 - 01:35 PM



Hello Dimelo

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 Dimelo

Dimelo
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:12:42 AM

Posted 19 January 2014 - 01:36 AM

Hello Gringo,

 

Here are the contents of the Adw Cleaner.

 

# AdwCleaner v3.017 - Report created 18/01/2014 at 16:52:57
# Updated 12/01/2014 by Xplode
# Operating System : Windows 8  (64 bits)
# Username : KNY - KNYII
# Running from : C:\Users\KNY\Downloads\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\blekko toolbars
Folder Deleted : C:\ProgramData\Conduit
Folder Deleted : C:\ProgramData\Search Protection
Folder Deleted : C:\Program Files (x86)\Mobogenie
Folder Deleted : C:\Program Files (x86)\Toolbar Cleaner
Folder Deleted : C:\Program Files (x86)\Common Files\Spigot
Folder Deleted : C:\Windows\SysWOW64\Searchprotect
Folder Deleted : C:\Users\KNY\AppData\Local\Conduit
Folder Deleted : C:\Users\KNY\AppData\Local\genienext
Folder Deleted : C:\Users\KNY\AppData\Local\Mobogenie
Folder Deleted : C:\Users\KNY\AppData\Local\NativeMessaging
Folder Deleted : C:\Users\KNY\AppData\Local\Slick Savings
Folder Deleted : C:\Users\KNY\AppData\Local\TBHostSupport
Folder Deleted : C:\Users\KNY\AppData\LocalLow\adawaretb
Folder Deleted : C:\Users\KNY\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\KNY\AppData\Roaming\newnext.me
Folder Deleted : C:\Users\KNY\AppData\Roaming\Searchprotect
Folder Deleted : C:\Users\KNY\Documents\Mobogenie
File Deleted : C:\END
File Deleted : C:\Users\Public\Desktop\eBay.lnk
File Deleted : C:\Users\KNY\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_app.mam.conduit.com_0.localstorage
File Deleted : C:\Users\KNY\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_app.mam.conduit.com_0.localstorage-journal
File Deleted : C:\Users\KNY\AppData\Local\Google\Chrome\user data\default\local storage\hxxp_pricegong.conduitapps.com_0.localstorage
File Deleted : C:\Users\KNY\AppData\Local\Google\Chrome\user data\default\local storage\hxxp_pricegong.conduitapps.com_0.localstorage-journal
File Deleted : C:\Users\KNY\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_storage.conduit.com_0.localstorage
File Deleted : C:\Users\KNY\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_storage.conduit.com_0.localstorage-journal
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\hbcennhacfaagdopikcegfcobcadeocj
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\pfndaklgolladniicklehhancnlgocpp
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\conduit.com
Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [NextLive]
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\MobogenieAdd
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [Search Protection]
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550455515580}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660466516680}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{44444444-4444-4444-4444-440444514480}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{6C97A91E-4524-4019-86AF-2AA2D567BF5C}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550455515580}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660466516680}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Value Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{6C97A91E-4524-4019-86AF-2AA2D567BF5C}]
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\installedbrowserextensions
Key Deleted : HKCU\Software\InstalledThirdPartyPrograms
Key Deleted : HKCU\Software\AppDataLow\Software\adawaretb
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider
Key Deleted : HKCU\Software\AppDataLow\Software\Search Settings
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKLM\Software\adawaretb
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\Toolbar Cleaner
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\adawaretb
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Toolbar Cleaner
Key Deleted : [x64] HKLM\SOFTWARE\InstalledThirdPartyPrograms
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v10.0.9200.16537
 
 
-\\ Google Chrome v32.0.1700.76
 
[ File : C:\Users\KNY\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [6496 octets] - [18/01/2014 16:50:33]
AdwCleaner[S0].txt - [6066 octets] - [18/01/2014 16:52:57]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [6126 octets] ##########

Im running the other one now.



#7 gringo_pr

gringo_pr

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Posted 19 January 2014 - 07:49 AM


Hello Dimelo

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 Dimelo

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Posted 19 January 2014 - 06:01 PM

Hello Gringo,

 

JRT Scan results

 

 
~~~ Services
 
 
 
~~~ Registry Values
 
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-21-622982492-2072801845-2810205016-1002\Software\Microsoft\Internet Explorer\Main\\Start Page
 
 
 
~~~ Registry Keys
 
Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\caphyon
Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\caphyon
Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{511FB525-E906-48AD-AFDA-271C905B2455}
Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\microsoft\Internet Explorer\SearchScopes\{511FB525-E906-48AD-AFDA-271C905B2455}
Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{511FB525-E906-48AD-AFDA-271C905B2455}
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 01/19/2014 at 16:17:32.21
End of JRT log
 
ADW Cleaner Scan Results
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\blekko toolbars
Folder Deleted : C:\ProgramData\Conduit
Folder Deleted : C:\ProgramData\Search Protection
Folder Deleted : C:\Program Files (x86)\Mobogenie
Folder Deleted : C:\Program Files (x86)\Toolbar Cleaner
Folder Deleted : C:\Program Files (x86)\Common Files\Spigot
Folder Deleted : C:\Windows\SysWOW64\Searchprotect
Folder Deleted : C:\Users\KNY\AppData\Local\Conduit
Folder Deleted : C:\Users\KNY\AppData\Local\genienext
Folder Deleted : C:\Users\KNY\AppData\Local\Mobogenie
Folder Deleted : C:\Users\KNY\AppData\Local\NativeMessaging
Folder Deleted : C:\Users\KNY\AppData\Local\Slick Savings
Folder Deleted : C:\Users\KNY\AppData\Local\TBHostSupport
Folder Deleted : C:\Users\KNY\AppData\LocalLow\adawaretb
Folder Deleted : C:\Users\KNY\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\KNY\AppData\Roaming\newnext.me
Folder Deleted : C:\Users\KNY\AppData\Roaming\Searchprotect
Folder Deleted : C:\Users\KNY\Documents\Mobogenie
File Deleted : C:\END
File Deleted : C:\Users\Public\Desktop\eBay.lnk
File Deleted : C:\Users\KNY\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_app.mam.conduit.com_0.localstorage
File Deleted : C:\Users\KNY\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_app.mam.conduit.com_0.localstorage-journal
File Deleted : C:\Users\KNY\AppData\Local\Google\Chrome\user data\default\local storage\hxxp_pricegong.conduitapps.com_0.localstorage
File Deleted : C:\Users\KNY\AppData\Local\Google\Chrome\user data\default\local storage\hxxp_pricegong.conduitapps.com_0.localstorage-journal
File Deleted : C:\Users\KNY\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_storage.conduit.com_0.localstorage
File Deleted : C:\Users\KNY\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_storage.conduit.com_0.localstorage-journal
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\hbcennhacfaagdopikcegfcobcadeocj
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\pfndaklgolladniicklehhancnlgocpp
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\conduit.com
Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [NextLive]
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\MobogenieAdd
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [Search Protection]
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550455515580}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660466516680}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{44444444-4444-4444-4444-440444514480}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{6C97A91E-4524-4019-86AF-2AA2D567BF5C}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550455515580}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660466516680}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Value Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{6C97A91E-4524-4019-86AF-2AA2D567BF5C}]
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\installedbrowserextensions
Key Deleted : HKCU\Software\InstalledThirdPartyPrograms
Key Deleted : HKCU\Software\AppDataLow\Software\adawaretb
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider
Key Deleted : HKCU\Software\AppDataLow\Software\Search Settings
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKLM\Software\adawaretb
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\Toolbar Cleaner
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\adawaretb
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Toolbar Cleaner
Key Deleted : [x64] HKLM\SOFTWARE\InstalledThirdPartyPrograms
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v10.0.9200.16537
 
 
-\\ Google Chrome v32.0.1700.76
 
[ File : C:\Users\KNY\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [6496 octets] - [18/01/2014 16:50:33]
AdwCleaner[S0].txt - [6066 octets] - [18/01/2014 16:52:57]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [6126 octets] ##########
 


#9 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 20 January 2014 - 12:55 AM


Hello Dimelo

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 27 January 2014 - 09:25 PM


Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 30 January 2014 - 03:34 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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